Notification Rules
Hi, I'm wanting a technician from a specific support group to be emailed when a request is closed, and under notification rules it only allows you to choose the technician and not define criteria such as her support group. I don't want her to be receiving closed emails from every support group we have. Is there are way around this/somewhere else to do it? Business rules would only allow me to make a rule for when a request is created, not closed.
Thanks!
Thanks!