Scanning Workstations
Hello all..I have been able to do 25 work stations at a time in the asset/workstation/troubleshoot before but now it'll only work if I do one at a time. No error, just sits and spins. I've made no changes to the settings and the VM server has updates installed but none to MESD+. I've also rebooted the server and it still had no effect. I hope someone out there has seen this or heard of the fix. Thank you
How do I find my posts in this forum?
How do I find my posts in this forum?
Fetch from two Mailboxes
We have two mailbox which we receive requests from our customers. Servicedesk@mhemail.org and is-helpdesk@mhemail.org. The second one is monitored manually and used by another region. We'd like to have it fetch from both mailboxes and create business rule "is-helpdesk@mhemail.org Criteria:To is "is-helpdesk@mhemail.org" Action:Change Request Template to "Mercy Janesville" Can we configure Servicedesk to fetch from both mailboxes? if this is possible can you send us the how to? My assumption is both
Feature Request : Form rules and customized fields for Projects and Team Members
Hi ManageEngine, We have installed ME SDP 9.301, but the Project Module can't meet many of the requeriments we have as an organization, because this module doesn't offer the feature of form rules and customized fields for projects and it doesn't have custom field for team members of a project. Regards, Ana Rodriguez.
Requester Email in Custom Script
Hi, I am working on a custom script that I want to send to the requester of the request/ticket. I can't seem to determine though what value/field would contain this information as the requester is a selected field that is linked to Active Directory. Any ideas on how to handle this? Thanks, Curtis
Project - Additional Fields
I see the ServiceDesk Plus On-Demand has the ability to add Additional Fields to the Project module. When will the On-Premises solution of SDP have this?
Appmanager is slow
Good morning, Sometimes my appmanager is slow, take a long time to bring me a request... I would like to know what is minnimun features for applications run well, and what can I do to better its performance... Cordially, John Jiménez
Constantly getting signed out
We're using SDP 9330. We have enabled Active Directory authentication, but not have not enabled Pass-through authentication. Our issue is all of our techs are always having to log in again after a period of inactivity or after restarting their computer even though they are checking "Keep me signed in" when signing in. This is something that has been happening for several months now. We are using a mixture of Google Chrome and Internet Explorer on Windows 7/10. Do you have any ideas of why this is
BI case study: Learn how Home Partners of America increased productivity by 30 percent using Analytics Plus
Home Partners of America operates in 12 states and across 30 metropolitan areas. They had an extensive IT infrastructure with multiple data sources - in-house platforms, databases, and SQL servers - from which data had to sourced manually, and fed into spreadsheets to run reports. But as any system reliant on so much manual effort, the reports, and occasionally data itself was privy to errors. Home Partners opted for Analytics Plus as a tool to help them collect, and work on data that was crucial
Since upgrading to 9303, users are getting '... this request does not fall under your permitted scope, so you are not authorized to view this request.'
Since we upgraded our ServiceDesk MSP to 9303 users occasionally get 'Request added successfully with RequestID:xxx. But, this request does not fall under your permitted scope, so you are not authorized to view this request.' when they try and open certain already open tickets. This is happening for all users including Admin's. If you leave it for a while and then try again a bit later it suddenly allows you to open the same incident. This is causing us an issue when it happens as our technicians
Change default incident template
It there a way to either change the default incident template, or to edit the existing one? Thanks.
Connect SDP with PowerApps
Hi All, Is it possible to connect SDP with PowerApps? Has anyone ever done this before? Cheers, Eko
Modify user attributes from MS SQL
Hello, Is it possible create automation to modify user attributes from MS SQL table? Regards, Anton
Create date for Incident templates
I have a script that lists all of our custom Incident templates and their resolution: SELECT rtl.Templatename "Template Name", rtf.Resolution "Default Resolution" FROM RequestTemplate_list rtl LEFT JOIN RequestTemplate_Fields rtf ON rtl.TEMPLATEID=rtf.TEMPLATEID ORDER BY 1 Could this be modified to include the date the template was created?
Rest API powershell error in password manager pro
Hi, I am trying to create a script for accessing user accounts in PMP. I am trying first to access the resources for the API user. I have tried below script : ========================================================== add-type @" using System.Net; using System.Security.Cryptography.X509Certificates; public class TrustAllCertsPolicy : ICertificatePolicy { public bool CheckValidationResult( ServicePoint srvPoint, X509Certificate certificate, WebRequest request, int certificateProblem) { return true;
Business rule for BCC
Hi Is there a Business rule that can be configured for a specific contact with a subject starting with the same wording that will assign the request to a group. This contact always sends the email in with our email address in the BCC field. Regards Graeme
Bulk management from GPO reports console
Over a period of time, the production environment could accumulate many GPOs that are unused or empty. Using GPO Reports, you can not only view empty and unused GPOs, but also perform bulk management actions. Figure 4: Unused GPOs report Figure 5: Empty GPOs report Read more about simplified bulk group policy management here and try it right away.
Support Rep report
Hi I would like to produce a report showing the BU, Role and groups each Support Rep is associated with. Is this possible? We have SCP 8015 and use MS SQL 2012 as the DB. We have 4 BU's and different roles and groups within each BU. Regards Graeme
A report on the re-open requests
Good afternoon. I want to generate a report on the re-open requests that were in the "Closed" status, then re-opened. When I generate the report in "reopened" fall of the requests that were in the status of "resolved, waiting for approval of the request". When the user answers a letter for a request with status of "resolved, waiting for approval of the request", the request shall be considered newly discovered. How to create a report to avoid requests that had the status of "resolved, waiting for
ServiceDesk Plus 9330 Released
Dear Users, SDP 9330 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Mobile app Info Links for IOS and android apps are given under profile and admin section , available for SDAdmins and SDSiteAdmin. Issues Fixed in 9330: Vulnerability: SD-63275,SD-65316,SD-65524,SD-65525,SD-65593,SD-66578,SD-67996,SD-68298,SD-68387,SD-68390,SD-68391,SD-68392,SD-64424: Vulnerability fixed. Dashboard: SD-68259: Default widgets in dashboard
Automatically install new builds?
I like the fact that ManageEngine is regularly rolling out updates to DesktopCentral. The downside is that it takes precious time to manually download/install each new build. Is there any way to set it up so that DesktopCentral will automatically download new builds and automatically update itself?
[KB] How do I track Exchange Online emails that have been deleted and moved?
Emails are still the trusted medium to transfer business-critical information that aid in making important decisions. It is therefore vital to know when important emails are deleted or moved within mailboxes, to ensure business continuity. Solution: Exchange Reporter Plus provides a comprehensive report on mails moved and deleted which shows details about: The user who moved or deleted an email. When the action was carried out. Mailbox User Principal Name Result of movement or deletion (success
Monitoring VIP Tickets with Analytics Plus
Helpdesk is all about tickets - tickets that could include incidents and service requests from VIP users such as directors, vice presidents, board members, administrators, and decision makers. An important thing for support managers is to make sure that these 'VIP tickets' are resolved at the earliest and do not spend any wait time in the queue. One way to look at VIP tickets is to pull up a ticket distribution chart showing incoming VIP tickets. You can look it up on a daily basis and allocate
ADSelfService Plus 5508 was released with bug fixes
Hello Everyone! We have released a new build of ADSelfService Plus–5508 that fixes the following issues. Issues fixed: Issue in cached credentials update when using Windows native VPN client. When password reset secure link is opened in a mobile web browser, it redirects the user to the login page of ADSelfService Plus instead of the password reset page. This issue appeared when ADSelfService Plus is integrated with AD360 and has now been fixed. Oracle Database for importing enrollment data can now
Ability to reset form
Feature request for users to reset a form back to blank. Ideally this would also reset any form/field rules.
Explain between Incident, Incident Request and Service Catalog
Refer the attached file, I would like to know that what's different Incident, Incident request and Service Catalog on SDP system? I knows the service catalog is kind the request new service such as install software etc. but I am not sure about the Incident and Incident request. Please assist me to clearly this.
Reporting outside of the tool
There are currently some limitations in the reporting side of support center so I am trying to report off SSRS by pulling data from the postgres database. However, fields such as description and resolution have html tags nested in them. Do I need to come up with separate scripts to cleanse these fields or is there a way I can do this with support center? Thanks.
[KB] Configure standby server in O365 Manager Plus for high availability
O365 Manager Plus helps administrators maintain high availability for a server in case of failure of the primary server. It achieves this by employing a high availability architecture which designates a backup server to ensure an agreed level of operational performance for a higher than normal period. Same database is used for both the servers and at any given time, a single server will cater to user requests and the other will be inactive till the primary server is down. Whenever the primary server
Backup Technician Not Being Assigned
I have Auto-Assign Technician turned on. I have a Business Rule that assigns the relevant group to the ticket. I added leave for a technician 1 week either side of today and assigned a backup technician. When I create a ticket with a due date in 3 days, the Backup Technician is not getting assigned. The concept seems straightforward so I'm curious whether it's a bug or I'm missing something in the setup... Any ideas? Thanks
Move some requests and associated contacts to new server
Hi We use SC+ for two products and have all requests assigned to one Group or another. I want to move all requests from one group, along with the associated contacts, support reps, attachments etc to a new server. Would it be best to duplicate the system then delete what's not required? Or is there an export / import method that would be simpler? Regards David
Request closed by System
Our SCP version is 8.0.0 Build Number 8005 We experienced a couple of time that a request is closed automatically by the system, while the rule to close automatically a request is not active. See attached files. Is it a known issue? I couldn't find something similar in the community. thanks Andrew
Active Directory automation just got better with our ADManager Plus 6610 release
Active Directory automation just got better with our ADManager Plus 6610 release Notifications: Tired of manually tracking the status of automations? You can now send email and SMS alerts to notify stakeholders about the execution of any automated task. Preview reports: While choosing a report for performing any pre-built management action in automation, you can preview the selected report. Group management: You can add groups to or remove them from specific groups and perform other group membership
Microsoft Patch Tuesday December 2017 updates
Microsoft Patch Tuesday is here for December 2017 with 34 security updates, 2 key fixes for 7 different products. Patch now and stay safe to have a happy vacation ahead. Read more: https://goo.gl/2QUDRa
Report for all software showing on all PC's?
How can I run a report on Management Service Desk Plus to show all software installed on all computers?
ActiveX for users
How can I distribute ActiveX settings to users via Configurations?
Adicionar Interfaces de Red
Requiero adicionar interfaces de red en los dispositivos como servidores y switchs, como se hace ? I need to add network interfaces to devices such as servers and switches, how do I do it?
Billing and Contracts
We are not currently using the billing/contracts area of MSP. How can I find out information on how to best use these areas? One requirement that we have is that we will bill (in excess of a monthly quota) only for Service Requests as defined in the Request Type field. I do not want to have to use a billable/non-billable field. That just leaves room for error. All Service Request activities are to be considered billable.
TeamViewer hacked: Here’s how to protect your systems
Hi there, TeamViewer can be exploited using a vulnerability allowing users to switch between viewer and presenter side, or remotely control the server. If you are using TeamViewer in your enterprise, do act now. Read more: https://goo.gl/2E65yX
TeamViewer hacked: Here’s how to protect your systems
Hi there, TeamViewer can be exploited using a vulnerability allowing users to switch between viewer and presenter side, or remotely control the server. If you are using TeamViewer in your enterprise, do act now. Read more: https://goo.gl/2E65yX
Widget URL For Clock Dashboard
Hello All, I recent have subscribe to SDPlus and currently in deployment stage and have demand from IT business to have this clock in the dashboard as we are a regional company. Questions is how do I add it in as I have tried earlier and hit many errors as attach.
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