Conversion from ServiceAide ServiceDesk to ServiceDesk Plus
Good Morning Everyone!
We are new to the ServiceDesk Plus family. We are transitioning from ServiceAide's Cloud Service Management (formerly CA Cloud Service Management) to ServiceDesk Plus. This isn't our first time in transitioning from one product to another, but we wanted to reach out and see how others have done this. What were your pain points? What data did you pull from the old system to the new (if any)? Has any of you gone from ServiceAide's CSM to this one? What are you seeing as benefits?
Thanks in advance for your feedback!
Thanks!
Heather L.
We are new to the ServiceDesk Plus family. We are transitioning from ServiceAide's Cloud Service Management (formerly CA Cloud Service Management) to ServiceDesk Plus. This isn't our first time in transitioning from one product to another, but we wanted to reach out and see how others have done this. What were your pain points? What data did you pull from the old system to the new (if any)? Has any of you gone from ServiceAide's CSM to this one? What are you seeing as benefits?
Thanks in advance for your feedback!
Thanks!
Heather L.