SDP On Demand Integration with Application Manager
I have Manage Engine Application Manager running on premises and have an account on sdpondemand.manageengine.com . Currently I have enabled email for incoming and outgoing configured on sdpondemand.manageengine.com. Right now, its creating tickets for all alerts that's generated from App Mgr, even if its a cleared notification of an existing alert. This is creating duplicate tickets instaed of updating the same. How to automatically create a ticket and append the same ticket in future mail communications automatically than creating duplicate ones ?
Topic Participants
Vinod Balakrishnan
Sriram K.S
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