Approval re-triggers on request change. How to disable?
Hi,
We've configured an automatic approval on an SR, but after the SR has been approved, we need to add info in the SR. When we edit the SR and add the last info, the SR goes back to Pending Approval, and new approval requests are sent out.
Is there any way to keep former approvals, even if the SR is edited afterwards?
/Rasmus
We've configured an automatic approval on an SR, but after the SR has been approved, we need to add info in the SR. When we edit the SR and add the last info, the SR goes back to Pending Approval, and new approval requests are sent out.
Is there any way to keep former approvals, even if the SR is edited afterwards?
/Rasmus