How to add a field which can list requester ?
Hello, I need to add a field where i can select any requester. The purpose of this is : if a team lead call for let's say a service call. the requester would be the team lead but the "impacted user" is someone else. i though i could use the E-mail Id(s) To Notify field, but it does have a usage when the manager of the team lead need to be inform also. Any idea anyone ? Regards, Martin
Open ports
Does Port 8400 have to be open on the PC from which I want to collect Windows log events? How do I test for that?
Send notification to owner when task is overdue
I have requirement of when task is overdue, it should send notification to the owner. This functionality is available OOTB. But even though I enabled it, it didn't send any notification to Task owner. Any suggestions here?
Number of node for ELA server
Hi, I need to collect data from 1,100 Windows server using Ela. I will configure db filter in order to collect only more or less 5% of Windows EventLog events. Can I do this using only 1 ELA server or I need to install 2 or more ELA servers? Best regards, Sutot
Disable user tech admin priviledge
Hello, I edit the user tech and unclick the box at end of the window where it says something about admin priviledge - my UI is in portuguese. "Admin da organização (privilégios de gestão do utilizador)". I click save but when I come back to the same window the box is ticked again... It doesn't save that changed box or the it is somehow persistent. I wish to remove this permission on some users. Our address is https://dynamic4it.sdpondemand.manageengine.com. My e-mail is pedro.marques@dynamic4it.com.
Help with Asset Query Please
Hi all, Hoping for some help with the query below. I would like to show the Product as well as the CINAME see line ", (select rel.RELATIONSHIP +' ' + ci2.CINAME + Product.COMPONENTNAME + CHAR(10) ". I'm pretty sure the field I need is Product.COMPONENTNAME I havn't been able to work out the required tables and joins. Also not sure how to format the Acquisition Date as dd/mm/yyyy. select top 50000 ci."CINAME" AS "CI Name" , "product"."COMPONENTNAME" as "Compname" , "Departmentdefinition"."DeptName"
Issues with IE11
Our corporate browser is IE11 on all workstations and I am having issues with IE and SDP. I am running SDP 9.3 build 9309 but noticed that some icons like Home, Dashboard, Reports and Community are missing from the main header bar. I tried to clear the caches but nothing changed. Is there something that can be done to fix this issue? Here is a screenshot of what I am referring to:
Unable to Login Using AD
Hi, We have Integrated Server Desk With Active Directory. All the Users are Sync With Active Directory. Now, When we are trying to Logging using Active directory User, It say's Username or Password Incorrect. Screenshot Attached.
See outgoing/incoming emails in the system
Hi Team, As an admin, I would like to see what all notifications are incoming and outgoing from my mailbox. Is there any form or table from where I can see this. Could you please help in this. Thanks, Amol
Control access to Broadcast Message
would like to limit who can send broadcast messages in Service Desk.
field & form rule issue
The attached field & form rule is working perfectly fine if the technician is assigned by editing a request. But it not working if the technician uses "pick up" option. The requirement is to change the status field automatically to "in progress" when a request is picked up by a technician. Kindly advise.
Incident Assets
Hi, I'm wondering if it's possible to assign software as an asset to an incident? I cannot find the software CI Type when I use the pick list. Thanks, Tim
User modification template
Hello, I have few concerns about User modification templates. I have a need that I only need to set said user to disabled, remove all groups and run a custom script. In the User modification template logonnames and full name are mandatory, if I understood correctly. Does the template modify these attributes? Because I don't want that :) Another question I have about the template, that if I set the template to a automation, do I need to give for example samaccountname in the automation CSV? In this
Bamboo HR Integration?
Hello, My organization is currently testing Bamboo HR (http://www.bamboohr.com/api/documentation/) and i wanted to know if ADManager Plus had any integration / open API's which could be used to link both systems together. We are interested in the possibility of the following workflow. 1. Once a user is promoted to a staff-member within Bamboo HR relevant fields (full name, office, manager, phone number, etc) would be pushed to ADManager Plus in order to create the user account. Thanks, Bob
Custom scripts executed twice
Since the upgrade to build 6613, all my custom scripts in user's modification templates are executed twice so for most of our scripts this cause incorrect results. Fortunately each of our scripts generate a log file on the server of the actions executed as additional information. I have all that confirmed by looking at the processes in task manager on the server and i can see both execution sequencially. is there a quick fix while waiting for the next update ?
Check Unique Values
Could you help me with this problem. I need to check a field call Ticket number with the all previous ticket numbers (on DB of incident request) is somebody has not created a incident ticket with number yet because it is not possible to duplicate that value. is it possible using a rule that it execute a script the format of our Ticket ID (IS-YYMMDD-XX) Thanks in advance for you help Kind regards Carlos Armas
Can a requestor select a site from the drop down?
We have 5 buildings (sites). Right now when a Requester starts a new request, they are unable to select a site. All they see is a site box that reads "Not associated to any site". Is there a way to allow them to pick a site from a drop down list?
ADManager Plus rolls out build 6620
ADManager Plus Build 6620 (Feb 2017) New Features: RSA SecurID-based authentication: You can now use RSA SecurID as an option for Two Factor Authentication (TFA) for secure access to ADManager Plus. Single Sign-On to logon to ADManager Plus: Users can access ADManager Plus by just logging on to their Windows machines, by enabling Single Sign-On. Configure Auto reply in Office 365: Enable, disable, or schedule auto-reply for the Exchange Online mailboxes of multiple users. You can also set separate
unable to create a Log Files Monitoring template
Hello nice people, I would like to monitor the log fie of a database server and also like to get an alarm when the log files are full. After getting the alarm, the OpManager will automatic delete the old log files. But I am actually stuck in the middle of this process. I have installed the agent on the database server and successfully mapped the agent into the device. In the next step, it is recommended to create a file monitoring template and enter the file path. Each time I enter all the info to
ADSelfService Plus App Not Working on Android 8.0
Been using the ADSelfService Plus app on my Note 8 for a while now. It was working just fine when my phone was running Android 7.0. Today I received official update for Android 8.0. But now when I open the app it only loads a blank screen on it's start up and crashes after few secs. Any solution?? Update: I've uninstalled the app > restarted my phone > reinstalled latest version and it's working just fine again :) Garry Joshi Showbox Android Mobdro Android Tutuapp Android
New API With Project Data?
https://help.servicedeskplus.com/api/request-operations.html Is this the total amount of all possible API calls for version 3.0? I do not see anything for Projects. Should we assume APIs are not available for Projects within ServiceDeskPlus? If not then, how do we access these Project pieces via the API?
Monitoring ENVIROMUX E-5D
Hi Folks, We need adding to Opmanager monitorig the follow devices: Vendor: ENVIROMUX E-5D Type: Medium Enterprise Environment Monitoring System Link: http://www.networktechinc.com/environment-monitor-5d.html#tab-6 Now we had have problem with load the MIB and create custom template monitor. Please, if you can help us. contact me. I look forward to you comments.
email Parser (SDP 9334)
Hello community, I have a problem with the email parser. I send an email with the subject line @@SPD@@ to the service desk. In the Mailtextb it says: @@Operation=Close Request@@ @@requestId=22335@@ But instead of closing requirement 22335, SDP opens a new request. What am I doing wrong?
Moving ADAudit from 32-bit server to 64-bit server
I found some instructions that say to just copy the entire ADAudit folder to the new location. However the old server is Windows 2003 32-bit and the new server is 2012 R2 64-bit. How can I migrate my database to the 64-bit server?
How to configure and use AD Audit? where are webinars?
Hello I'm new to AD Audit and I'm try to configure and use system. Could You point me to webinars like was for SelfService Portal last week? Regards Slawek
Email alert spam when DC is unreachable
I have a remote DC with an unreliable link, and ADAudit sends hundreds of email alerts (each time it's unable to poll). Can you please include option to enable/disable email alerting per DC, rather than it being a global alert?
Can remote offices communicate with Desktop Central server with a ddns service?
Hey there, I use Desktop Central for my LAN devices efficiently, for at least six months now. Likewise, yesterday I deployed agents in a remote office to manage some of the devices there. During the deployment I set up server's public IP address in order to achieve communication. But that IP is dynamic and as a result, it constantly changes. Is it possible to set it up with "Desktop Central IP address" field as a ddns service URL instead? If indeed this is possible, do I have to set up new "Remote
Deprecated sites and departments to be deleted...
...but can't. When trying to do that, SD reports that the operation is not possible because sites are used in certain modules but SD doesn't say which are the modules concerned. Searched for them in requests (found and amended the entries) but they must still be lingering somewhere. How to purge them?
[GDPR Webinar] Detecting & responding to personal data breaches.
Be GDPR-ready by this May. It's hard to prevent data breaches. Most of the time the only option that we have is containing the attack to reduce the impact. If you're a security administrator or a to-be data protection officer, then you need to definitely deploy a security solution that helps detect and report personal data breaches. The GDPR's Article 33 - Notification of data breaches to supervisory authorities says that too. Join our webinar and hear our compliance expert explain how easily you
ManageEngine Desktop Central introduces an all new OS imaging and deployment add-on
Greetings from ManageEngine Desktop Central! Great news for Desktop Central users! We are glad to inform you about the newest arrival to Desktop Central family, an all-new OS imaging and deployment add-on to help administrators automate OS imaging and deployment tasks from Desktop Central console. With this new feature release, Desktop Central will now serve as a one-stop solution for complete PC lifecycle management, supporting all tasks from provisioning of OS, managing the desktops to retiring
General report on requests , changes and problems
I need to report query to generate per ticket by engineer for request, problems and changes.The table must contain ticket id, problem id, changes id,ticket subject,priority, requester, status, time spent engineer and total time spent and other. I can generate this report but only for request. I need to put in this report work log problems and changes. Can you help me to create this report query? Sevice desk: Our version : 9.3 Build 9301 Data base : postgres Server service desk Ubuntu 12.04.3 LTS
Requests not updated in x days
Hi, Is there any way for a notification to be sent to assigned technicians whose tickets have not been updated for x amount of days? Thanks.
Report by technician with time in minutes in each resolved request.
I need to make a report that gives me for each technician their resolved requests and it differentiates in minutes that I delay in solving each one. Thank
[GDPR Webinar] Detecting and responding to personal data breaches.
Be GDPR-ready by this May. It's hard to prevent data breaches. Most of the time the only option that we have is containing the attack to reduce the impact. If you're a security administrator or a to-be data protection officer, then you need to definitely deploy a security solution that helps detect and report personal data breaches.The GDPR's Article 33 - Notification of data breaches to supervisory authorities says that too. Join our webinar and hear our compliance expert explain how easily you
Server started but not responding
After restarting the server, the java.exe process goes up to 2.5Go RAM and the website didn't respond. it seems that there is a database corruption. Starting the server with run.bat throw the command prompt don't show any error, alll seems ok. But server still doesn't respond. We think that this corruption is some months old and the problem appears after restarting the server. So we are not able to restore data from the past days, as they are corrupted too... Is there a solution to repair the database
V3 API changes
V3 API: The parameter name 'input_data' must be in lower case. V3 API: Technician key is replaced with "authtoken" and it should be sent in request header. What modules are supported by V3? For the moment we are still using V1 for editing requests and V3 for adding attachments. This is not very consistent. It would be nice having examples showing the new API code versus the old API code. Please also update the scripts in the Resources to reflect the latest API coding.
A visual countdown for your SLA violations
Do you know about the 45-minute productivity trick? It's a simple rule that's helped me get through mountains of tasks. Well, here's how it works: I usually pick one or two tasks that can be completed in 45 minutes; then I set a 45-minute timer and work with the countdown to complete the tasks. This trick has never failed me because knowing exactly how much time I have left, I can easily adjust my pace and complete my tasks on time. The important thing here is time - knowing exactly how long you
Free OpManager Training: Your guide to better network monitoring
Hey everyone, Our free OpManager training is back with a bang! Get ready to amp your network skills and boost your productivity with our free training on OpManager. Join forces with your peers and attack network management head-on with our training. Register Now This five-part training series covers the nuances of every OpManager module: Part 1: Network discovery and classification Part 2: Server performance monitoring Part 3: Network performance monitoring Part 4: Network fault management and IT
Asset Manager module - questions about multiple DNS names and IPs
Bear with me...a number of related questions here: Scenario1: One server with one IP address. An (A) record exists for this server with its name. However, we also have roughly (4) other (A) records in DNS, in a different zone, pointing to this IP. On this server, there are multiple websites, which are using this one IP. In the above scenario, there is only one asset, even though there are technically (5) names or (A) records associated with this server. However, when scanning, it appears that
ITSM analytics case study: Learn how Toyota Boshoku America optimized IT ticketing with Analytics Plus
We're happy to announce we've published our latest case study on our website. Here is a gist of what it's about: Toyota Boshoku, one of the world's premium automotive interior systems manufacturer and supplier employing over 11,000 team members across 18 global offices, was on a mission to streamline their IT operations across all branch offices. They wanted a comprehensive view of their IT operations so they can strategically plan workflow and ensure incoming tickets are resolved at the earliest.
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