Set 'Last update time' for technician created requests
Hi,
We do a lot of drop-in support and so it is very common for technicians to manually create requests on behalf of the user.
At the moment these requests get created with a "Last Update Time" of "-". This means that they invariably go to the bottom of the request list (as we like to have them sorted by update time). It would be really useful if when these requests were manually created the 'last update time' was set (as the same as the creation time)
Thanks for considering!
We do a lot of drop-in support and so it is very common for technicians to manually create requests on behalf of the user.
At the moment these requests get created with a "Last Update Time" of "-". This means that they invariably go to the bottom of the request list (as we like to have them sorted by update time). It would be really useful if when these requests were manually created the 'last update time' was set (as the same as the creation time)
Thanks for considering!