KB installed but not found in "Installed Update Patches"
I cannot found the record for some office 2016 KB that already install in my PC and attached the sample KB3115281 Even I try to reboot the PC and run the patch scanning again but no luck.
Unable to access webconsole
Hi , Desktop central service starting successfully but unable to access web console. After long time it is showing upload logs message ,anybody help to resolve this issue.
Control Access to Dash Boards
My manager would like to remove the Dashboard for technicians. Doesn't want other members seeing who is closing more tickets than other staff etc.
List of SDP core tables and description
Do you have a documentation regarding SDP core tables? SDP has 1,500+ tables and it's difficult for us to create the right queries in our reports when we don't have any idea of what the table is for. A simple list like this Service Now document would be helpful. https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/reference-pages/reference/r_TablesAndClasses.html A user interface for table administration would be better as well. https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/table-administration/concept/c_TableAdministration.html
Convert service request to another service request
Hi, How to convert service request to another service request when requester has been filled mistake request template. Thanks
Application Identity Manager
Hello does PMP have a similar feature as CyberArk's Application Identity Manager? https://www.cyberark.com/products/privileged-account-security-solution/application-identity-manager/ If so is there documentation for this?
9400 application folder structure
Because the ServiceDesk application folder structure has changed following the migration to SDP 9.4, we do not longer find the log files, the extracted folder etc in their usual location. Is there a comprehensive overview of the file/folder changes from 9.3 to 9.4?
ServiceDesk Plus 9401 Released
Dear Users, SDP 9401 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9401: SD-70135 : Unable to create service requests, merge requests, or convert incident requests to service requests if the default additional fields are deleted in the earlier versions of the product. SD-70066 : Change module goes blank if the change type in a change has more than 22 characters. The issue occurs if the change type
Work log via Android app
Hi Is there any way to have a customer sign off a work log via the app? If not, is this something you consider adding as a feature? Thank you and greetings Jimmy
Is it possible to configure Desk.Cent. to use WSUS as a source for updates?
Thanks to the Powershell script created by Overdrive/AdamJ (Spiceworks), our WSUS servers our very, very efficient. Is there a way to configure Desktop Central to use our WSUS server(s) as sources and "authority" for updating our Windows workstations?
23662 MS18-JAN5 Prerequisite Handler for Meltdown and Spectre wont download
When my server tried to patch id 23655 it wants to download the prerequisite file. 23662 patch id. Out server keeps failing to download this patch. 1 >> Downloading patch MeltdownSpectrePreReqx64.exe . Please wait... 2 >> MeltdownSpectrePreReqx64.exePatch status : Download blocked by firewall/antivirus.Enable firewall configuration or exclude antivirus to allow downloads from http://patchdb.manageengine.com. Then central server does not have an antivirus running and we added http://patchdb.manageengine.com.
Installing MSI file on computer only works as Command prompt 'run admin' or through GUI
Im having difficulty deploying software. Ive desktop central, i have created a package and uploaded the file. msiexec /i "Program.msi" /qn /log c:\swsetup\program-Inst.log It never installs because it seems to bypass UAC that only being admin mode can work. How does the community handle this? What is the standard process of overcoming this situation? ManageEngine Desktop Central 10.0.151
Desktop Central 10 prior Hotfix
Are older hotfixes required for Desktop Central to continue to run correctly? For example, I am going to upgrade to Desktop Central 10.0.158, once the update is complete can older hotfixes such as Desktop Central 10.0.133 be uninstalled?
MSI Application wont install properly
hey community, new to packaging and new to manage engine desktop central. I have a MSI file which when executed in command prompt (admin mode) with the quiet commands installs successfully or with the front end GUI run as admin it will work great. msiexec /i package /qn /log blalba.txt When deployed via MEDC, it looks like it installs correctly. The log looks like it misses parts out, but says its successful. Ive tried different users, and im stuck and growing grey hairs and pulling them out a
Problem in starting database
Unable to start Desktop Central server Problem in starting database Solution Contact Desktop Central support with Logs. If the problem persists, please upload the logs to support for further assistance. Can someone help me?
Remote Desktop MAC High Sierra
Can't remote into my MAC High Sierra after updating to .180 today
How do I restart APN creation
I'm using Desktop Central MSP and have just begun to explore the MDM feature set. I started the 3 step process of creating and Apple APN but, am stuck. After completing the first step, the one in which I enter my company name and email address, I moved on to the second step. At that point I realized that I had typed the email address incorrectly in step 1. Unfortunately, I can find no way to go back from step 2 to step 1 to fix the mistake. What next?
VMware VDI templates
Can DTC deploy patches to the VDI templates?
Windows 10 Dependency patch get deleted
I had the windows 10 fall creator dependency patch stored in my patch store and then noticed it tried to download it again and could not so it is now gone from my patch store. this is the 2nd time it has happened is there was so that it will not try to download or delete this patch?
Remote Office configurations for roaming users
I have a large work from home staff that primarily use straight up internet no VPN. The will VPN in for certain operations and will visit the office from time to time. Support said to follow these instructions for roaming users. https://www.manageengine.com/products/desktop-central/managing_roaming_users_how_to.html However when I follow the steps it won't let me save until I have specified a replication policy. I have no DS servers and no plans to use one. I tried to setup a replication policy but
Patching clients in the DMZ
Which ports need to be opened up and which direction in order for Desktop Central to patch clients in the DMZ. Desktop Central server is not in the DMZ (FYI). Thanks.
Let user decide when to install patch/update
Is it possible to let the user decide when to install a patch/update? It would be great if the user could decide "Install this update in 5 hours" or "at 16:00h" (when he leaves the office). Is that somehow possible? I do not want the patches to disturb the users during daily work. However, waking up the computers via WakeOnLan during the night is not an option for certain devices.
Desktop Central MSP + ZenDesk Integration
I just sat through a Webinar regarding how Desktop Central Integrates with ZenDesk, and setup a trial of Desktop Central MSP, setup a Virtual Machine in the Cloud, installed and configured the software firewalls, SSL encryption, then go to do the final step of the ZenDesk integration only to get a warning message that the MSP version isn't compatible. I'm sure I probably missed it somewhere in System Requirements. Are there any plans to bring the Zendesk integration to the MSP version of Desktop
run report on ad users based on OU
I was wondering how I could run an Active Directory report based on users but filter based on OU. similar to all users report except I would like to be able to filter this by ou and not domain. is this any way to do this?
Identifying email address used when emailing Service Desk
Hi all I already use the following report, which returns all tickets that were emailed to a particular address, within a certain time frame: select wo.workorderid "RequestID", wor.to_cc_bcc "Parent Request", cr.TO_CC_BCC " In conversations", wo.TITLE "Subject", LONGTODATE(wo.CREATEDTIME) CREATEDTIME, nr.TO_CC_BCC "Sent mails" from workorder wo left join conversation c on wo.workorderid=c.workorderid left join conversationrecipients cr on c.conversationid=cr.conversationid left join notify_workorder
Use DesktopCentral to copy(replace) a local .txt file
How can I do to use DesktopCentral to replace a .txt file from the network. the file tha I want to replace is within the local server folder used as a repository. all computers in our network has a file called TOPO_CONFIG.txt at c:\Program Files (x86)\RBS\TopO BTP Now, I have to change the file for another one .... how can I do that ?
Patching Servers in the DMZ
Which ports are required to be open up to have communication between servers in the DMZ and the Desktop Central server?
Do you know what's your response-to-resolution time?
As a help desk manager, you already know first hand that request resolution times are just as (or even more) important that first response times. Because even though requesters may appreciate receiving a prompt response from your technician after raising a request, unless it is followed by timely resolution of the request, it can lead to customer dissatisfaction. Which is why it is important for a help desk manager to closely monitor the time difference or the time lapse between first response and
Why have a support phone number if you never answer it? Why do I know more about the product than your online chat support techs?
In all the time I've been a customer I've NEVER been able to reach anyone for phone support. Every time I call I get a voicemail. Not the kind of support for software that my School District is spending in excess of $60,000 per year for. While you software is great, your phone support is non existent. I always end up having to use the online chat support, and when I ask a question I always get Vinoth Kumar who always spends 15-20 minutes (and sometimes days) trying to find the answer to my question.
No missing patches, but prompting for reboot
I have been noticing the last couple of weeks that DC is requiring reboots even though the computers show zero needed patches. Any ideas why?
Where to check for product updates/hot fixes?
It’s difficult to determine when an update is available for Desktop Central. The last notice we received wasn’t for the version we have. Another time I was sent over to the main update page (https://www.manageengine.com/products/desktop-central/service-packs.html) and the version we have (10.0.177) isn’t even listed. So, I’m not sure where to go and look when there is an update for the version we have. Can you help iron out this mystery?
Pre-install Windows C++ Redistributable
If I have the Windows C++ Redistributable as an application in Desktop Central can I use it as a pre-req for installing a software package. From what I'm reading it looks like I can use a pre-install script to install it. But I havent found any references or examples of it being used.
Report for requesters allowed to view department requests
Hi, I need a report that lists all the requesters that are allowed to view department requests. Thank you, Alexander Nordin Region Halland
Script Master 14: How to email pending requests list to each technician periodically
Hey Guys, Here I come with another useful script that helps to email pending requests to each technician in a periodic interval. Thank you @Albe Louw for posting us this requirement. Use Case : Say if we have 300 technicians and each one of them should be notified of their pending requests on a day-to-day basis. In ServiceDesk Plus, we may have to schedule 300 reports to send it to each one them. This script simplifies it and emails the report to every technician without having to create separate
Hiding Accounts
Hi, We have accounts for clients that have already terminated their contracts. I want to hide those accounts from appearing to the technicians without deleting the accounts. Is there any way to do this?
Wipe stolen laptop or desktops with MDM?
Hello all. I am a little confused about MDM that is offered, whether from inside Desktop Central (we run MSP version) or the standalone MDM Plus. Under this link: https://www.manageengine.com/mobile-device-management/windows-phone-management.html , it says Windows Phone - but in the first paragraph is says "Mobile Device Manager Plus provides robust management support for Windows Phone 8, 8.1 and 10 versions. With this software, empower your administrators to monitor, manage, audit, and secure official
Roaming users and Forwarding server
A little confused as to what agent to use to support this. https://www.manageengine.com/products/desktop-central/secure-communication-of-mobile-users-using-forwarding-server.html According to this they want you to have the same fqdn appear internally as well as externally. Do you have to create a remote office for this and use the wan agent? if it is the same fqdn why won't the LAN agent work? Is there some benefit to the wan agent? half of my workforce work from their homes using straight up internet
ManageEngine ServiceDesk Plus service (Windows service) starts and stops immediately, after upgrade to 9.4 Build 9400
After upgrading Service Desk Plus to 9.4 Build 9400 (self-hosted on Windows Server 2008 R2), I cannot access Help Desk. When I go into Services and start the ManageEngine ServiceDesk Plus service; it starts and then stops within one or two seconds. I read the following post [https://pitstop.manageengine.com/portal/community/topic/unavailability-of-the-sdp-server-after-upgrade-to-version-9-4-9400-the-server-does-not-listen-on-port-80-8080-8-2-2018], and decided to try it. After following steps, the
[Free Seminar in Chicago, LA & Toronto] Explore ITOM solutions. Experience smooth IT.
Hello everybody, We are gearing up to meet you at for an action-packed day of new learnings and product demos at our free IT Operations Management seminar, and we'd like you to come along. We have interesting sessions on network, server, and applications management that are aimed to help you meet your business demands. You can participate in the interactive demos of our solutions and learn how to get the most out of your IT. You can connect with our product experts and peers from your city, make
[Free Seminar in Chicago, LA & Toronto] Explore ITOM solutions. Experience smooth IT.
Hello everybody, We are gearing up to meet you at for an action-packed day of new learnings and product demos at our free IT Operations Management seminar, and we'd like you to come along. We have interesting sessions on network, server, and applications management that are aimed to help you meet your business demands. You can participate in the interactive demos of our solutions and learn how to get the most out of your IT. You can connect with our product experts and peers from your city, make
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