Issues since updating to version 9402

Issues since updating to version 9402

Hello,

since updating to ServiceDesk Plus 9402 the system crashes down after a few days. When I restart the server the menu/navigation is not there and one of my colleagues can't logon anymore. I've attached a screenshot from the missing navigation.

Tomcat error:

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle, key sdp.header.home
	java.util.ResourceBundle.getObject(ResourceBundle.java:395)
	java.util.ResourceBundle.getObject(ResourceBundle.java:392)
	java.util.ResourceBundle.getString(ResourceBundle.java:355)
	com.adventnet.servicedesk.workorder.action.HomePageAction.execute(HomePageAction.java:30)
	org.apache.struts.chain.commands.servlet.ExecuteAction.execute(ExecuteAction.java:58)
	org.apache.struts.chain.commands.AbstractExecuteAction.execute(AbstractExecuteAction.java:67)
	org.apache.struts.chain.commands.ActionCommandBase.execute(ActionCommandBase.java:51)
	org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
	org.apache.commons.chain.generic.LookupCommand.execute(LookupCommand.java:305)
	org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
	org.apache.struts.chain.ComposableRequestProcessor.process(ComposableRequestProcessor.java:283)
	org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
	org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:449)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
	com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
	com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:236)
	org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
	com.adventnet.servicedesk.filter.RememberMe.doFilter(RememberMe.java:111)
	com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:37)
	com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:203)
	com.adventnet.filters.ParamFilter.doFilter(ParamFilter.java:30)
	com.adventnet.authentication.filter.AssociateCredential.doFilter(AssociateCredential.java:101)
	com.manageengine.servicedesk.filter.CommonHeadersFilter.doFilter(CommonHeadersFilter.java:55)

Thanks indeed!

Kind regards,
Stefan

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