Unable to remove DataSource
We are currently syncing OpManager to Analytics plus and need to cancel the sync without losing the existing data. I am trying to remove the data source but throws an error whenever i try and remove it. Please see attached. Is there another way to cancel the sync? Many thanks in advance for any help.
How to Change the Date Format showed as "dd.MM.yyyy HH:mm" Postgresql
Hi, Thanks in advance for your help :) , we would like to change the date format showed in the reports as follows: "dd.MM.yyyy HH:mm" we have the install under Postgresql We found the following sql statement but i dont now how execute it: update globalconfig set paramvalue='.yyyy HH:dd.MMmm' where parameter='TIME_FORMAT'; Thanks a lot again! Best regards, Mario Juarez.
NetFlow Analyzer Distributed Edition 12.3 is now released
Hi all, Here's a good news for all the Distributed Edition customers of NetFlow Analyzer. We have recently released the latest version 12.3 (build 123137) by bringing new features and enhancements in Distributed Edition. Upgrade to the latest version here. The highlights of this release are: Adds Deep Packet Inspection add-on to monitor network and application response times for all critical applications and URLs accessed. Brings support for Cisco Meraki devices to monitor real-time network traffic
Specifying the e-mail address when creating an request via e-mail
Hello. We need to specify the e-mail address of the sender when creating an request through the e-mail. How can I implement it? Sincerely. Igor Stepanenko.
Trash does not delete
Trash does not empty automatically every 24 hours as stated. We have over 200000 tickets sitting in trash.
Actualiza tu OpManager v11.6 a la última versión 12.3
Hola a todos, Sabemos que ha pasado mucho tiempo desde que se liberó la versión 12.0 de ManageEngine OpManager, como también el service pack para actualizar a la versión 12.2. Es posible que algunos de ustedes hayan intentado actualizar a la versión 12.0 y hayan decidido quedarse en la versión 11.6 debido a fallas en la interfaz de usuario (UI) y la navegación de la misma. También sabemos que algunos de ustedes actualizaron a la versión 12.0, pero preferirían seguir utilizando la interfaz de
User received error "Error occurred while loading input into DataBase" when trying to add a worklog
I have a technician that received an error when trying to add a worklog entry. He tried 4x before it finally took. In the meantime, he had contacted me and I was able to log an entry into the worklog of the same ticket without any issue. When I viewed the System Log Viewer, there were no entries related to this error. Is there a way to set the logger level higher inside the System Log Viewer so that errors are reported & easily viewed? I did create a support file after the issue happened.
email notification
how to remove cc field
Unable to update Desktop Central - Service Desk Plus integration issue
We had a one year trial version of Service Desk Plus that we integrated when setting up Desktop Central. Due to reasons that could not be resolved by support, after a couple months we eventually reverted back to an earlier backup. However, we no longer use Service Desk Plus (nor is it configured for anything). However, our Desktop Central is telling us there are security updates, but when we try to download/install them, it tells us that we must use Service Desk Plus .... but we no longer use Service
Have SD+ move Assets in our AD
We currently are moving AD computer objects manually in AD according to their location. So if the computer is in California, we move it to the California branch OU. Well we have a lot of turn over and a lot of computer replacements going on weekly, this becomes something that is often forgotten and tedious. Is there any way SD+ can talk to AD and inform it when it gets assigned to a different site, to move it in AD to that site? Or if anyone has another product that may assist?
OnDemand running really slow.
When trying to browse, we are hanging up, or updating and/or saving tickets. It's taking 30 seconds to a minute to save. I've verified with the OnDemand status site that everything appears to be up. Is a large upload occurring?
Troubleshooting failed scans from Linux clients.
Hello, I have a series of Linux pcs recently installed with Ubuntu 18.04 Bionic Beaver. They are on a samba-based AD domain. Some of these machines used to have Linux Mint before being reinstalled, and the inventory scans were running fine. The Linux Desktop Central Agent agent is correctly installed and configured to point at the Desktop Central on-premises server. The server has the needed ports opened on the firewall and can see the machines, but is unable to perform an inventory scan. Our Windows
license updation
HI Team, We have applied trial version of license for app manager with the validity of 7 days. Whether it will rewrite the existing license which have more validity or just append with existing one for only 7 days
Agent is Offline on Windows 10
Build version is 10.0.56 . Most of the win 10 os are always offline even though we installed agent properly. But the other os such as win 7 and 8.1 are working well.if we reinstall it , it can be seen online for few hours.A few hours later , it's offline again .
Capture technician name
Hi, We need to capture the technician name to another incident additional field when a request status is changed to "resolved" through the resolution tab. I know how to do this using field & form rules when the request is edited through the request details page. Appreciate if you could guide me on this. Thanking you Murali
Notification Rule for Resolved Cases
Hello, We are implementing the notification to the user so he can receive an email so he can close the ticket or he can reply to the request and reopen in. The problem is that the users are not reading the instructions, they reply to the case and they write something like "Yes, I aggee to close the request". This causes the request to change to Sent status. Is there any other way for the users to reject the resolution? Something like a $RequestReopenLink? regards
Unable to edit Custom Groups.
I had created Custom Groups dynamically based on the machine names. Later on when I want to add one more criteria so that kind on machines are also added to the Custom Group, I am not able to edit the group. It seems the only option is to delete the group and recreate it which is a tedious task as I have a lot of such dynamic custom groups.
Two credentials one device
I have a Server with a UPS attached by USB. The server uses port 161 and the UPS 163. I have setup credentials for both with the different ports but it seems I can only associate one credential per device. You can only have 1 device per IP address. Any suggestions how I can use traps and monitors for the UPS and the Server? Regards, Phil
Product Manufaturer API
Is there a way to fetch the product manufacturer from a non-IT Asset using the API?
summary report on installed commercial software
I'm just looking for a report that displays in matrix style on the y-axis, a list of workstations/laptops names, users, groups. On the x-axis, a list of all the commercial installed applications with installation count per workstation/laptop with a sum on the bottom. I have at least 3 customers asking for this report. Are you able to help? thanks
Cab notification : error in serverout0.txt
Hello, I have an issue with the cab notification : here what i have in serverout0.txt [10:50:19:762]|[06-01-2018]|[com.adventnet.persistence.interceptor.NotificationPersistenceInterceptor]|[WARNING]|[328]: Empty Notification is being notified. P lease check it ...| So, no e-mail what so ever for the cab recommendation. but all other notification seem to work so far. does anyone have seen this before ? regards
Deploying a network printer and set it as default
So I have been able to use the IP Printer configuration option to add a network printer to a user/computer, and a custom script configuration to set the printer as the default. I want these to run automatically when a user logs into a shared PC. My question is, how to ensure the IP Printer configuration is applied before the script to set the printer as the default?
exception while connecting to store
My SD is giving the following error; System Log Message: exception while connecting to store Module: MAIL_FETCHING it appears every miniute Please can you assist
monitoring BGP peers
Hello How can I monitor and set opmanager to alert if a bgp peer goes down?
Error creating Asset Group
I get this error when creating Asset Group (See Attachment). Thoughts?
Intergration SDP with AD SelfService via https
Hi Can anyone tell me where can I find a description of the integration and import a certificate? I have generated the keystore file In the settings of the SDP when I try to connect I have only information: ADSelfService Plus is running in secure mode(https). The certificate from this product should be imported into SDP for https mode. Refer help card to import the certificate file.
Meet us at the Pleasanton user conference this May!
Mark your calendar for two days of hands-on, knowledge sharing sessions from industry experts at the ManageEngine User Conference in Pleasanton,CA on May 23 &24, 2018. User conference highlights: Get an exclusive sneak peek into our new product features, updates and integrations. Understand how our product can help in simplifying your IT complexities by attending live demos. Participate in one-on-one sessions with our product experts and get answers to your toughest questions. In addition to Applications
hiding 'Department' and 'SLA' in Request Detail form (editing ticket)
Hi, is there a way to hide fields DEPARTEMENT and SLA in ticket editing form? I can hide these fields in incident template but I need to hide them also when editing ticket. Thanks
TWTQ: Importing log files to EventLog Analyzer
Hey all! Here's This Week's Top Question (TWTQ): Q: What are the various options when importing log files to EventLog Analyzer? A: EventLog Analyzer supports flat file log collection by allowing you to directly import log files to the solution. Flat file log collection can be used to collect logs from various applications, including custom applications which you use within your organization. The solution provides you with several flexible options to import logs: Import logs from various locations
No scrollbar in various admin areas
Since upgrade to build 9700 we have an problem in various admin areas, e.g. on the General Settings -> User Managment can not see the save button and we don't have an scroolbar. Tested with Firefox and Chrome.
Cisco reset/change password via SSH is failed if 'enable' is OFF
issue there is if “enable” is OFF
Reply to a ticket
Is there a way to sort email conversations in a ticket so the newest conversation is at the top?
Opmanager v12 - Partition Details of the Device (%) Not Show Removable Storage Drive (USB-Drive)
I use Opmanager v12, I want to monitor my Windows workstations harddisk drive and removable storage drive (USB-Drive) via SNMP The monitor only show harddisk drive partition but not USB-Drive. Thus, how can I do that? Any suggestion, appreciate. Tom
Allow Technicians Without Admin Permissions the Ability to Delete Relationships
Hello, It appears that as the program currently stands, non-Admin Technicians cannot be given permissions to delete relationships of Non-Assets CI types. They don't even have the ability to see the List View when in the relationships tab (which is where the deletes are made). Even if the technician has created the relationship themselves, they still don't have the ability to delete it which is an issue for us. We're trying to limit the amount of people we give admin permissions to, but we want users
accesspermission.xml setting
Hi, after the installation of build 9400 I can't find the AccessPermission.xml file that, in previous versions, was located in the Manageengine>Servidesk>Server>default>conf directory. In the SDP build previously installed (9334) , there were the possibility to further align the permission provisions provided by the roles setting module, adding some line of code in “accesspermmission.xml” file. Something that I have managed to do adding under <!-- URL for SDAdmin alone --> heading the following
Problems adding SSL Certificate for RDP Gateway
Hello ManageEngine, In the atempt to descontinue the use of the selfsigned certificate of PMP to use our own SSL certificate, we followed the instructions provided in this link (OpenSSL method) and managed to successfully get it working. After some tests, we noticed that the RDP Console was still using a selfsigned certificate. On some of our first requests for support on PMP, we asked about the SSL certificate change and were also given instructions on how to do it for the RDP Gateway, as can be
Changing checkbox entries.
Um.. I think I must be missing something here. When modifying a 'Resource Checkbox', I can't seem to work out how to reorder item as well as change text within. The only option appears to be to delete items, add new ones and set up all the rules again. Can someone help, this is driving me crazy because they want to add prices to all the items in our hardware catalogue and I basically have to recreate everything to do this.
Is there a way to be notified if another tech picks up a ticket
That is already assigned to you? Have a problem with one other tech that continuously picks up tickets that are assigned already to other techs. Is there a way to at least notify me or other techs when a ticket that is already assigned to a tech gets re-assigned or picked up by another tech? Thank you!
Scripting and Category Changes
Is there a way move incident categories tickets en masse as a group with a script of some sort? And generally, is there a tutorial for scripting in SDPlus? or even just some examples?
ADSelfService Plus (build 5520) now supports Windows logon two-factor authentication.
The latest build of ADSelfService Plus supports two major features: Windows logon two-factor authentication support and password synchronization between Active Directory and ServiceNow. Highlight: Two-factor authentication for Windows logon: Improve security by enforcing two-factor authentication for local interactive and remote desktop logons to Windows clients and servers. ServiceNow password synchronization: Now synchronize users' Active Directory passwords with their ServiceNow accounts in real-time.
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