Missing Project tab after upgrading to 9409
Since upgrading to 9409 today I have now lost the project tab.
Password Manager Pro 9.7 is now available!
Hi, Password Manager Pro 9.7 (build 9700) has been released and is now available to download. This release introduces strong controls in Password Manager Pro for protecting personal data stored and processed in the product, in compliance with privacy regulations. The list of new features/enhancements include: Additional protection in web GUI while displaying personal data Form fields that contain personal data such as Username, DNS Name, Email ID, Server Name and more will henceforth be masked
Removal of Timestamp from Task creation
We'd like to ability to not have a time stamp (hrs) assigned to tasks or the ability to disable notifications to within operational hours only or map the site's operational hours to the time fields. Current timestamp behaviour when creating a task is 00:00:00: This creates issues for techs/pms receiving past due/reminder notifications after hours.
Printing requests and worklog
Hi, When printing requests containing text in the description field in the worklog we have noticed that the text gets cut off if it contains too many characters. Tested in SDP 9335 and SDP 9406 with IE11 and Google Chrome. Please see attachments for an example. Regards, Alexander Nordin Region Halland
Exchange Mailbox Size report
I would like to be able to report on mailbox size Geraint
[Webinar] Action items for structuring the Active Directory infrastructure
Hi, Here’s the next webinar in our Active Directory webinar series. The Action items to structure Active Directory infrastructure webinar will be conducted by Vivin, our product expert. In this webinar, he will explain the secrets of hassle-free Active Directory management, and demonstrate how automation and secure-delegation can make AD operations error-free and efficient. Register for this webinar. Webinar date: June 20 @ 11am BST & 2pm EDT This webinar will help you learn how to: - Securely delegate
contract
Hi, we have a problem with our support center Plus 8106 version. we have created a new contract on an account, but instead of adding this contract it has created a new account for us, and the account on which we wanted to put this contract ends up without a contract thank you
Migrate from MSSQL to MySQL
Hello, I need to migrate from MSSQL to MySQL because of HA. Has anyone been able to do this successfully ?
Sending E-Mail to a client with an Underscore ("_") in the address fails
I have two clients that have e-mail addresses that contain underscores in the e-mail address (First_Last@client.com). I can not send replies or ask questions to them in the service desk without the send failing. Cline's without an underscore in the e-mail address work just fine. I've tested this independent by setting up two free mail accounts through MSN and the Underscore address fails while the non-underscore address succeeds. It does not seem practical to ask a client to change their mail address
SDP service not starting after reboot
Just rebooted my server, and the service wont come up. this is what i see in the logs. 19:46:11:447]|[05-29-2018]|[SYSERR]|[INFO]|[1]: java.lang.Exception: Exception while initializing DB.| [19:46:11:447]|[05-29-2018]|[SYSERR]|[INFO]|[1]: at com.adventnet.persistence.PersistenceInitializer.initializeDBAndPers(PersistenceInitializer.java:353)| [19:46:11:447]|[05-29-2018]|[SYSERR]|[INFO]|[1]: at com.adventnet.persistence.PersistenceInitializer.initialize(PersistenceInitializer.java:327)| [19:46:11:447]|[05-29-2018]|[SYSERR]|[INFO]|[1]:
Tracking of Service Catalog and Incident template changes
Someone in our environment had removed custom fields within a incident template, and the information within that field was lost for all existing tickets. We are looking to see if there is a method to see who made that change on that template? Also, is the information truly gone, or can I get it back if I add that field back into the template? If a logging feature is not available, and there is no way to secure templates from being editing by elevated admins, can you add this to your roadmap? Thanks,
How do you do a Bulk Country change in Your User Profiles in ServiceDesk Plus Cloud?
Hello SD+ Community! We are from Brazil and we are starting to use ServiceDesk Plus Cloud (SaaS version of SDP). To see SD+ Cloud in our Language (Brazilian Portuguese), we need to access ESM Directory >> Users >> and set: Country to "Brazil" and Language to "português" If we just set language to "português", our users see everything in Portugal-Portuguese and no Brazilian-Portuguese. So... The little secret to put in our language is set Country too. But, if we select all users and click in "Edit"
Report Request - Adding fields to a Template query report
I have a report that lists all of our Incident Templates, their created date, and what the Resolution is pre-filled as: SELECT rtl.Templatename "Template Name", longtodate(rtl.createdtime) "Created Time", rtf.Resolution "Default Resolution" FROM RequestTemplate_list rtl LEFT JOIN RequestTemplate_Fields rtf ON rtl.TEMPLATEID=rtf.TEMPLATEID ORDER BY 1 I need to add the following fields into this, and I'm not sure how. Request Type Mode Impact Urgency Priority Could somebody please amend my report
Scheduler Technician Group Question
Under scheduler there is a drop down for 'Choose Group'. All that is available is 'All Technicians'. Where are these groups defined? Thank you.
Help
Hi, I just started working on PMP. I must urgently draft a software service offer for non-IT people in my company. Does anyone have any suggestions for documents for me? All I find online, I find them too technical. Thanks a lot for your help. Guy
Two issues with the Notification Templates system..
Issue #1 Technician Notification – “Alert(or Notify) technician by e-mail when there is a new reply from the requester” The above notification template appears to also apply to technicians as well as requesters. When a ServiceDesk Technician replies to an e-mail from another Technician regarding a Service Ticket with the ServiceDesk e-mail in the TO: field The Notification Template assumes that messages being sent between two technicians are instead being sent from the Requester who originally submitted
On behalf of
I have ran the query on the database to enable to the option to allow a user to submit a ticket on behalf of another user. However, I do not see anywhere in service desk plus where it has been enabled.
Notification: Task comment creation (Project)
Under Task notifications we'd like to be able to provide who created the comment in the Task. This is especially useful when multiple people are working on a Project task and collaborating through comments. There is a 'created by' option but this is for the creator of the Task and not necessarily the person who has commented.
Adding User custom fields
Hi, I'm using trial version (30 days) on Cloud; I didn't find the way to add User custom fileds. Is this due to the version I am using? Will this feature allowed in on cluod version (no trial)?
How do I get insights into Exchange Server health?
An Exchange environment undergoes modifications every single day. Keeping track of the health and performance of its various components is vital, which is why Exchange Reporter Plus provides a Monitoring Dashboard to assist you. Accessing the dashboard: Go to the Monitoring tab. Click any of the links under Overview. Dashboard components: Exchange Reporter Plus helps you monitor the health of various aspects of your Exchange environment, including: CPU and memory utilization: Get complete details
Application Timeout
Currently there is no option to set a timeout or auto logoff. It would be nice to have this for security reasons, especially for technicians.
Automatic field change
Hello I am trying to automtically set the value in a field in a incident request. I have a template called Services with the additional fields Cost and Revenue and I want to automatically calculate the field Profit. I am not able to do it in the SDP on Demand version. In the local version of SDP I used a script on Form rules section of the template but I can't find where to right a script and where to place it on the on Demand version. Help would be appreciated. I attached a picture of where the
Automatic field change
Hello I am trying to automtically set the value in a field in a incident request. I have a template called Services with the additional fields Cost and Revenue and I want to automatically calculate the field Profit. I am not able to do it in the SDP on Demand version. In the local version of SDP I used a script on Form rules section of the template but I can't find where to right a script and where to place it on the on Demand version. Help would be appreciated. I attached a picture of where the
Password manager pro
dear Support , i am unable to take ssh session for linux device, port is open already and we can take remote session through putty client,
Tip #5: Configuring archiving in Exchange Reporter Plus.
Since Exchange Reporter Plus is a reporting tool, it leads to accumulation of historical data and database growth. While some reports are cleaned up after a particular time period, most of the data remain. The Auditing and Monitoring reports, especially, are retained in order to ensure compliance and maintenance of Server health. To control database growth over time, enable archiving. Exchange Reporter Plus allows you to archive its Auditing and Monitoring reports. To archive a report, follow these
file attachment
hi. I did update to the latest version. when I try to add a file to a custom configuration item, it seems that the upload of the file goes well. But when I try to open the file afterwards I get a file not found error. And when I try to delete the file attachment on the configuration item, I am not allowed to do so. Please advice. Thanks. Best regards Thomas
Newsletter de Mayo!
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issues with 9409 yet?
So far I've had some type of issue with every build of 9.4, some fairly major that we missed during testing. Is anyone using testing 9409 and come across any issues yet?
Every site with his own default incident template
Hi, I'm using SDP 9409 and I configured 2 sites and 2 templates. I need that every site have his own default template: Site1 -> Default template: Template1 Site2 -> Default template: Template2 Is it possible to do? If not, it should be a very usefull feature! Best regards, S.
[Tips & Tricks] How to integrate IBM iSeries/AS400 with Active Directory for password synchronization using ADSelfService Plus?
ADSelfService Plus' Real-time Password Synchronizer assists administrators by ensuring that the password changes made natively in the Windows interface are synchronized with the IBM servers. Password Sync Agent accomplishes real-time synchronization in seconds, which means when users change or reset their Active Directory password, the new password will automatically be synced with the IBM servers. It is to note that the linking of AD accounts with the IBM servers can be done based on any AD attribute.
Issue with Mail Fetching stopping
There were two cases since we upgraded to 9404 where mail fetching has stopped for some reason. It seems to happen after the application sits over night - we come back in in the morning and there are no emails being pulled. It's hard to tell in the logs when this happens since the logs are normally overwritten themselves by the time we get in, and none of the logs are referencing mail fetching like they normally do when fetching is running.
Upgraded to 9409
HI, I upgraded to 9409 and now technicians cannot see the support group they are members off. Only All My groups. Any advise?
Technican schedule
When a technician is marked out of the office using the scheduler. Is it possible that any replies to the service desk tickets are assigned to the backup technician? If not when is the feature likely to be released? Thanks
self sign in problem
hi, we use service desk plus : 9.4 Build 9407. i checked boxes "Enable Active Directory Authentication" and "Enable "Pass-through" Authentication [Single Sign-On] - Troubleshoot" but it does not work. can anyone help me to solved this problem ? domain name dns server ip bind string and computer account is correct. when click on save button its write "SSO Settings saved successfully" but not working self sign in.
Problem with the email setup
Hello, I am testing ServiceDesk Plus, I have a problem with the email setup: Error: Email Settings saved successfully. Could not find valid certification path to the requested destination, therefore please set up to implement Trusted Security Certificate/Self Signed Please your help with error message, Thanks Erick Gamboa
Request Closing Rules for Service Request
Does the Request Closing Rules apply to both Incident and Service Request? I have one Service Request template field (ex. Recommendation) that needs to be filled in by the technician before closing the request. I tried placing the Recommendation field in both Incident and Service Request templates, and the field was also ticked in the Mandatory fields for Closing Requests setup but so far it only works for the Incident Request while the Service Request proceeds to close even if it is blank. We currently
Report on servers and installed software
Using build 9220 and MSSQL Looking for a query to return server names and installed software on that server. If possible I'd like Server Software InstalledDate InstalledBy The last 2 columns are only if the data is available. If not, the 1st 2 columns would get me going. Thanks
Active Directory authentication on a Linux machine
Dear all, Just noted that I cannot enable Active Directory authentication for Service Desk installed on a Linux machine. How can I go about enabling this authentication? Will appreciate any insights on this. Check attached snapshot. Regards, Davis Onsakia
create request from task
Hello It turns out that we often have the case that a task associated is so important or complex that we want to make a request from it. Would it make sense to add in the task windows an action button to create a new request from the task and to close directly the same task? The newly created task should have the same title & description then the task it should be assigned to the same group / technician the due date of the request should be the Scheduled End TimeWhat do you think? Best regards, Marc
ELA: How to reduce size of Index
Hey, I found this guidance (see below) on reducing INDEX size (PG/SQL). Do you have any updated guidance for more recent releases, i.e. 11.10 or 11.12? Cheers https://pitstop.manageengine.com/portal/community/topic/patch-for-index-data-purging-in-ela-build-8000-8010-8011-8050-8051
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