Request Closing Rules for Service Request
Does the Request Closing Rules apply to both Incident and Service Request?
I have one Service Request template field (ex. Recommendation) that needs to be filled in by the technician before closing the request.
I tried placing the Recommendation field in both Incident and Service Request templates, and the field was also ticked in the Mandatory fields for Closing Requests setup but so far it only works for the Incident Request while the Service Request proceeds to close even if it is blank.
We currently have the 9.3 Build 9333 SDP version
I have one Service Request template field (ex. Recommendation) that needs to be filled in by the technician before closing the request.
I tried placing the Recommendation field in both Incident and Service Request templates, and the field was also ticked in the Mandatory fields for Closing Requests setup but so far it only works for the Incident Request while the Service Request proceeds to close even if it is blank.
We currently have the 9.3 Build 9333 SDP version