Passthrough authentication not working with a server alias
I've recently enabled passthrough authentication on our SDP instance (9.3 build 9300) and whilst passthrough authentication works fine when I browse direct to the server name, when we use the DNS alias for the server (a *much* friendlier and easier to use name) I either get a pop-up asking for my username and password or get redirected to the logon page. Is there somewhere in the configuration that I can specify a URL alias so that passthrough authentication will work using this URL?
Desktop Central agent is offline on Win 10 Frequently
Our desktop build version is 10.0.56 . Most of the win 10 os are always offline even though we installed agent properly. But the other os such as win 7 and xp are working well.if we reinstall it , it can be seen online for few hours.A few hours later , it's offline again . Somebody can help this problem.Thanks in advance.
SNMP Discover device interfaces of private oid automatically
Hi, a relay status is defined in my private mib which is .1.3.6.1.4.16535.4.1.1.3.1 ,the mib is import into opmanager successufully and I can create a monitor to access the value of the relay staus which value is zero or one. Is it fesible to add this oid under interfaces automatically when discovering the device under MonitorDevice tab of the browser? and how to do that. Thaks
Requiring attachments
Is there a script that can be executed to make the attachment button required/mandated? Thank you!
How to add a widget to show requesters assigned assets
In SDP how can I show the assets that are assigned to individuals in the self-service portal? Ideally, I would like to expand on this. I would like to show all the requesters assets in one widget and if they are a department head or contain some other permission then they can see all asset that is assigned to there Department or site etc
unable to install the Patch- SR#388367
we are trying to update the service pack for our DC and unfortunately it didn't push thru. was trying the support team for a couple of days already but still pending.anyone can assist us urgently its been 5 days our DC is down.
Custom Trigger executing only once and workaround
I’ve installed on my laptop with Windows 10 PRO v1709 build 16299.371 the latest ServiceDeskPlus v9.4 build 9406, without any parametrization. On this scenario I want to run a script for every request created and for every state change on all requests. For this trigger, there is a single & simple BAT script copying the received JSON file to another directory (C:\ProgramData\TICKETS) and writting a log entry on C:\ProgramData\LOGS. @ECHO OFF SETLOCAL ENABLEEXTENSIONS :: script global variables SET
Using NetApp API (ONTAPI) for NetApp Discovery
Hello experts, Recently I have been evaluating OpManager and I am quite stuck at the new feature for storage server monitoring. I am planning to monitor 2 versions of NetApp storage, 7-mode and cDot, and I have prepared the lab environment accordingly. I have successfully discovered these 2 versions successfully using SNMP (granted there are some problems with the data in cDot, albeit minor), but I cannot seem to perform discovery using NetApp API (ONTAPI). Within the NetApp console, I configured
Device Snapshot Page - Inconsistent Default and Custom Dial Positions
Hi, I noticed that the Default and Custom dials in Device Snapshot page have inconsistent page positions depending on what data is associated with that device, i.e, Router / Router with NetFlow / Router with NetFlow and NCM (See screenshots attached. All three routers have the same Device Snapshot dials and widgets so it doesn't make sense why the positioning is inconsistent between them. I am running version 12.3.119.
Templates link missing under Software Deployment tab
I seem to be missing the usual Template links, now the Software Deployment tab looks like the attached. I've recently updated to 10.0.232. I'm fairly sure there should be a link for templates there somewhere. I've tried the usual clearing cookies and cache, but no dice
Service Desk v9.3 Duplicate Requests being created
We have very recently been having an issue that when one of the Technicians are copied on an email that becomes a request in the system, a duplicate request is created. The same doesn't happen when a user is copied on the email. I have removed all of the notifications and business rules but it is still happening. Has anyone else had this problem?
Automatic task reminders
Hello, Is there way to have tasks automatically set a reminder for who the task is assigned to? I would like to create an indecent that assigns multiple tasks to multiple people and have those people get reminders after a certain amount of time. Cheers, Zack
How to apply targets to charts?
Hi team, I need to set targets for SLAs. I have a chart that shows the observed SLA for each priority. I want to set target lines for each of these priorities. Thanks
TWTQ: In-built ticketing console views
Hey guys! Here's This Week's Top Question (TWTQ): Q: What is the meaning of the various views in the Alerts tab? A: EventLog Analyzer contains a built-in ticketing console which helps you streamline your incident management process. The module allows you to: Raise security incidents as tickets Automatically assign them to the concerned owner Track the status of the ticket Add supplementary notes regarding the incident details All of these features allow you to quickly and efficiently resolve security
Active Directory Management plug-in for ServiceDesk Plus
Dear users, We are pleased to announce the release of ADManager Plus 6632 build. The highlight of this release are: Active Directory Management plug-in for ServiceDesk plus: If you're a ServiceDesk Plus customer, you can make use of the AD Management plug-in to perform the following actions right from within the ServiceDesk Plus console. Simultaneous user account creation for multiple platforms, such as AD, Office 365, Exchange, G Suite, and Skype for Business, using custom-made templates.
SMPP Support
Hi, does OpManager support the SMPP protocol at all? We have an SMS server we would like to use if possible so we can retire the old phone we're currently using as a modem. Thanks Justin
ADManager Plus rolls out build 6633
ADManager Plus Build 6633 ( June 2018 ) Dear users, We are pleased to announce the release of ADManager Plus 6633 build. The highlight of this release are: Enhancements: This build has implemented the following enhancements to comply with the General Data Protection Regulation (GDPR). Settings to help its users comply with the GDPR User will be prompted for consent while integrating with third party applications. While adding custom LDAP attributes, administrators can specify if the LDAP attribute
Customer trigger to share request when created by a specific department
Hi, We would like to have all requests created by a specific department to be shared with another requester. It looks like the only way to do this is using a script with a custom trigger that will be executed when a specific department creates a request. Does anyone have a current or similar script that performs that action, or is there an easier way to accomplish this task? Thanks for your consideration
How can I link two changes?
Hi, My Business change(RFC) is divided into some technical changes. How can i link them, when i want to create technical RFCs? Regards Hamid
Application's Manager free training series is back - Register now!
Save your dates for Applications Manager's free four day training program on June 6th, 13th, 20th and 27th,2018.With our free online training series, learn how to quickly isolate and resolve common application and server performance issues and boost the user experience of your apps. Keeping in mind the convenience of IT personnels across the globe, we are conducting the training across two time zones! Time: 11:30 am EDT : Europe, USA, Canada, Mexico 6:30 am GMT : Middle East, Asia, Australia
Custom Report Problem
I have a custom report that was given to me by a ME employee. It pulls Service Requests records and includes approval information. It seems the query is only pulling records from items under one of our service catalog categories. How can I add in other Service Catalog categories? here is the query: SELECT wo.WORKORDERID "Request ID",wo.title "Subject",requesttemplate_list.templatename "Template name",wo.description"description",LONGTODATE(wo.CREATEDTIME) "Created Time",LONGTODATE(wo.RESOLVEDTIME)
Default search for assets
Hi, When in the assets module, is it possible to change the default search option to always be se as "Workstation"? Our technicians mostly use the assets module to manage workstations and it would be handy not to have to change the search option every time. Regards, Alexander Nordin Region Halland
Manage Engine Service Desk Plus Zoho Reports Integration - Sync Failing
We have an on-prem installation of Service Desk Plus, however the Zoho reports integration has stopped syncing. The status says failed and it will not allow us to edit any of the details or run a resync. Attached is the support file created from the service desk.
REST API Documentation broken for CMDB operations
Hi, ServiceDesk Plus 9.4 build 9408, with PostgreSQL 9.2.4 REST API Documentation for some CMDB operations: "Add CI", "Get CI Details using criteria", and "Update CI" can't be tried. When you press the "Try now" button the response body is always like this: Regards, Pedro
How can we add port 8080 to Survey Link?
Hi Team, When we insert $SurveyLink to Insert Link, it pops -up this link https://servicedesk.homecredit.vn/sd/SurveyDetails.sd?surveyData=d9df589e578814b60338ce90705fab091565065b and user can not read that link, it appears 404 not found page. So we would like to have 8080 port and delete s character at http on the link such as: http://servicedesk.homecredit.vn:8080/sd/SurveyDetails.sd?surveyData=d9df589e578814b60338ce90705fab091565065b whereas our customer can see survey. Could you please advise
Servicedesk hangs at "Application layer started..."
I am trying to install ServiceDesk Plus 8.2 on Windows Server 2008 R2 together with SQL Server 2008 R2, but when start the ServiceDesk server it hangs at "Application layer started..........................." I have tried to reinstall the ServiceDesk, but it's still hanging. What can I do? Can anybody help me? Could not find C:\ManageEngine\ServiceDesk\bin\jndi.properties
Slow performance with SSL
Hi Group, I do not understand why enabling SSL DesktopCentral application is very slow, it is necessary to wait 5 to 10 seconds to open the windows. I have Build Version: 10.0.240 installed OS: MSW 2012 R2 Memory: 4 GB Processor: Intel Xeon 2.4 GHz Computers: 20 In performance monitor only uses 45% RAM and 30% processor, I do not understand Thank you Marcelo
Audit Trail Report
Dear all, Is it possible for me to get an audit trail report from the Service Desk system? Of who has done what at what time and such details? Will appreciate any insights to this. Regards, Davis
Desktop Central MSP Android Mobile App issue
An error message is generated when I try to connect using the Desktop Central MSP mobile app on my Android device. The message states - "Upgrade your server to Desktop Central MSP version 100225 to continue using the app". I checked the service pack page and don't see build 10.0.225, where's it hiding?
Report Creation Help needed
HI I am trying to create a simple report. It should be in a grid. I need to report on certain Service requests from our service Catalog. Most of the fields I need are in the Request table. There are also some additional custom fields in a table called SR User Management Custom fields. What is the best way to accomplish this? I tried creating a simple Pivot report. As soon as I add a field from the Custom Fields table I get very few results. To be clear I simply want a grid that will also allow for
startup error
Root Element Missing at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlTextReaderImpl.Read() at System.Xml.XmlTextReader.Read() at System.Xml.XmlReader.MoveToContent() at System.Xml.XmlReader.ReadStartElement(String name) at MySQL.Utility.Classes.CustomSettingsProvider.GetPropertyValues(SettingsContext context, SettingsPropertyCollection collection) at System.Configuration.SettingsBase.GetPropertiesFromProvider(SettingsProvider
Changes to Category/Sub Category
I need to make some changes to some categories and sub Categories. If I modify existing choices or delete them is there any impact to the existing tickets? I plan to combine 2 categories into one and change/delete some of the sub categories.
Inlineimages not visible in requests
We have a weird problem. Inlineimages are stored in the correct inlineimages folder, but are not visible inside a request. Strangely, in our testing environment we don't have this problem. When I go to the URI of the image I get the following error: The inline signature images from the Signature folder are shown, but not the images from the Workorder folder. We are using build 9404. What could be wrong? Regards, Kerim
ServiceDesk Plus 9409 Released
Dear Users, SDP 9409 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9409 SD-71092 : An inappropriate message is displayed when a technician (with permission to view the group requests) reassigns a request to a different group. SD-70972 : In some scenarios, a few business rules and custom triggers couldn't be accessed or executed. Also, the dashboard isn't loaded for some technicians. SD-70978 : Non-login
Repeating Subject/Title when replying to Users Reply in Requests
Hello, Could someone point me in the right direction to fix this? Here is what is going on: 1. User A Sends email ticket to Helpdesk@domain.com. A ticket is created with the RequestId of 92831 2. Technician A Replies to the ticket. The subject line in the Compose Reply Message looks like this in his response: RE: [Ticket Number :##92831##] : Test 3. User A gets the email and replies back. 4. Technician A Replies to the Users reply. The subject line in the Compose Reply now looks like this for the
API for Logged in Users
Is there an API call that I can use to get the amount of current logged in users Techs + Requestors?
Requester Attributes
I want to change requester site attribute from to all requester in DataBase
Custom Trigger for Change
Hi, I'm looking for a possible solution to be able to send an alert reminder email to a Change Owner if their change has been open for 30 days, 40 day, 50 days, etc. The reminder trigger idea is to ensure that the Change is not left open by accident and is completed by the owner. Is there any solutions for this currently available? Thank you, Darren
[Webinar recording] In case you missed our latest webinar on May 23rd, 2018
Here is the recording of the latest Analytics Plus webinar on the topic - "5 essential revenue metrics that MSPs should be tracking"
API - Json query regarding Resource
How do you right the below in XML body in Json <resources> <resource> <title>System Requirements</title> <parameter> <name>Choose the desktop model</name> <value>Dell</value> </parameter> <parameter> <name>Choose the devices required</name> <value>iPhone</value> <value>Blackberry</value> </parameter> </resource> </resources>
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