Problem access web site
Hi all I have PMP version 9.1.0 2 windows server 2012 r2 in HA sometimes happens that the web site is not reachable at the address https://myipsite:7272 If I check the service , the service is running After the sevice restart , the problem is solved Have you any idea about the problem reason?? Do you need any logs Best Regards
Service accounts not showing
Since upgrading PMP to the latest version 9600, the service account associations are no longer showing for servers. They only appear to show for workstations.
Add multiple AD account to multiple Windows servers (ressource group)
Hi, Question for Windows server, AD Account and RDP connection. I would like to add multiple AD account to multiple ressources (Windows servers). For example I have: - One ressource group with 10 servers. - On the other hand I have 4 general AD account, each of them shared with specific user groups. I need to add the 4 general AD Account to the ressource group (10 servers) (as domain user not local user) allowing each user to connect a ressources through RDP with his corresponding the AD Account.
Remove All Sites
Is there a way to remove all of the sites that are greyed out, not in use anymore? It keeps telling me they are still in use in some places and can't be deleted. During the initial setup, it wasn't done properly and now have hundreds to look at. They are also showing up when I'm trying to exclude certain groups from the chat feature, and am not able to select the correct group as the selection list is too smail. Any ideas would be helpful.
What permissions do a Service Account need?
I'm trying to set up PMP and running it with a service account. My question is, can the service account work if its a regular user account, or does it need Domain Admin privileges? I hate running service accounts with Domain Privileges, so I"m just making sure I need it. TY
Prevent notifications to some technicians
Is it possible to filter notifications from being sent to certain technicians? For example we have enabled notifications on Approved Solutions to all technicians - however we'd like to limit these notifications to only certain technicians (i.e.: Service Desk). SD 9311 Enterprise MS SQL ------------------------- Ottawa - Canada
Does ServiceDesk Plus support Approval Groups, if so how?
I have been in the industry managing ITSM process for year but am new to this group and first time user of ME ServiceDesk Plus. I am looking to drive some improvements and trying to determine if the tool supports Group Approvals in the Service Request, Incident of especially the Change module? - When a request is submitted for approval it could go to Multiple groups, that will have multiple members, but only one approval from each group is required. If this is possible, I need some guidance on
Do you have a Windows 10 PC running the Anniversary update? Time to upgrade.
End of life announcements: 1. Windows 10 version 1607 (Anniversary update) for Home and Pro users Mainstream support ends: April 10, 2018 Extended support ends: Oct. 9, 2018 2. Windows 10 version 1511 (First major feature update from Windows 10) for Education and enterprise editions Mainstream support ends: Oct. 10, 2017 Extended support ends: Apr 10, 2018 Points to note: 1. Windows 10 Enterprise and Education editions will still receive six months of additional servicing for version 1607.
Do you have a Windows 10 PC running the Anniversary update? Time to upgrade.
End of life announcements: 1. Windows 10 version 1607 (Anniversary update) for Home and Pro users Mainstream support ends: April 10, 2018 Extended support ends: Oct. 9, 2018 2. Windows 10 version 1511 (First major feature update from Windows 10) for Education and enterprise editions Mainstream support ends: Oct. 10, 2017 Extended support ends: Apr 10, 2018 Points to note: 1. Windows 10 Enterprise and Education editions will still receive six months of additional servicing for version 1607.
[KB] How do I check users' permissions over Exchange shared mailboxes?
Shared mailboxes help teams collaborate with each other, but they also come with certain security issues. If yours is a growing business, your organization may be hiring more employees. A new hire could inadvertently inherit access to an important shared mailbox carrying business-critical information. To avoid problems caused by unintentionally inherited access rights, you need to keep an eye on shared mailbox permissions. Solution: Exchange Reporter Plus provides two reports that allow you to
Tip #7 Setting up alerts in Exchange Reporter Plus
Your Exchange environment undergoes modifications day after day, and as an administrator, you need to be vigilant about any change in your organization. Using the Exchange event logs to identify changes is, however, a very time-consuming process, especially when you're investigating a data breach in your organization. That's why Exchange Reporter Plus is your best option if you want instant notifications about Exchange modifications. Exchange Reporter Plus allows you to receive real-time alerts each
Edit format of notification email template
Apologies if this is asked in another thread as all I found pertained to SDP. Other than using variables, is there a way to change the layout/format of the email template? The message setting is duplicated below that section. Would like to be able to change the layout as desired.
Check Box Field
Hi we are just starting to look into using the Change Management module. We need to be able to copy our existing paper based form and create a Change template as close as possible to it. One requirement is that we have several fields where multiple values can be selected - a check box. How do I implement this?
How are duplicate Requester records being created?
I need some information on some Requester records. We've identified a list of Requesters in ServiceDesk+ that have no login name, email, department, phone, job title, site or domain For example: (names and personal details removed, but they are the same person) One of my colleagues in our Applications team has a script to identify these requesters, and will be marking them as inactive (reducing our current Requester count from approx 60000 to 30000) What I would like to know is how these records
Cannot access after upgrate to the latest service pack
Does anyone have had problems with log in after upgrade to the latest service pack. I applied the service pack witn out problem, but after that i recieve a message that the admin password is incorrect. I have a backup of the database. May I replace the database with the old one or there are changes over the structure and objects in the service pack?
SAP Hana
Does ELA support the SAP HANA device?
Apache Struts 2 Vulnerability
Hello. We use ELA MSP and on our Managed server, our weekly vulnerability scanner flagged it as having a critical vulnerability, and suggested the Apache Struts be updated to version 2.3.28 or higher. Is there a fix for this specific one (whether special patch or just an update that is needed)? The exact message is: "Apache Struts 2 Tag Attribute Double OGNL Evaluation RCE Description The remote web application appears to use Apache Struts 2, a web framework that utilizes OGNL (Object-Graph Navigation
ADSelfService Plus 5517 released with a bunch of enhancements and issue fixes.
The latest build of ADSelfService Plus now has an option that restricts users from having multiple active sessions simultaneously. This build also fixes some important security issues in the product. Enhancements: Users can now be restricted from having multiple active sessions in ADSelfService Plus concurrently. Option to automatically send Soon-to-Expire Account Users and Account Expired Users reports to users’ managers using reports scheduler. Now you can define multiple mobile number formats
SSL Certificate is not valid for this host
Hello, I am able to login to the android app using ssl, but soon after I get the error message "SSL certificate is not valid for this host. You can use http authentication if you wish to continue". I don't get this error when browsing our SDP website. Certificate shows as valid on the site. Any ideas?
Servicedesk API CMDB Get ip address
Hello, I want to get the records in the CMDB with the REST API. I want to get all the data in the records, but only the main information. I want to enter the computer's ip address. I helped get the following information. But I did not get the ip information.
Python script to assigned a task to a group and a person based off of the submitters site
We have about 20 sites and when somebody submits a Termination Request for a person at the site we add about 25 or so tasks to that ticket for all sites to complete. One particular task is for the local HR team from the site of the submitter, we currently have to leave this blank and go in after the fact and manually assign it to that site and a certain technician. I am looking for a python script to read the site of the submitter and assign it to a particular group from that site and a particular
Dashboard - Users per Company - How to ?
Hi All! We have one AD domain with many Company field inside I need some Dashboard with graph with users count for each Company. How to ? http://odarchuk.com
Option to send SMS when setting up a reminder
Currenty, when setting a reminder on a ticket there is no option to sens SMS and it sends an email. When setting up a task then a reminder can be set using email and/or SMS. Please add the SMS option to the simple reminder instead of having to set a task for a simple reminder with SMS. Mike
[User Conference - Australia] Register for ManageEngine's Australia User Conference today
We're eagerly looking forward to meeting you at our conference, this time in Australia! Learn about the latest features, updates and integrations that Desktop Central has to offer, attend live demonstrations and watch Desktop Central in action, participate in one-on-one sessions with product experts and learn the tips and tricks that will keep your enterprise safeguarded with Desktop Central. Reserve your seat and mark your calendar for two whole days of learning and fun. Join us on the following
[User Conference - Australia] Register for ManageEngine's Australia User Conference today
We're eagerly looking forward to meeting you at our conference, this time in Australia! Learn about the latest features, updates and integrations that Desktop Central has to offer, attend live demonstrations and watch Desktop Central in action, participate in one-on-one sessions with product experts and learn the tips and tricks that will keep your enterprise safeguarded with Desktop Central. Reserve your seat and mark your calendar for two whole days of learning and fun. Join us on the following
[User Conference - Australia] Register for ManageEngine's Australia User Conference today
We're eagerly looking forward to meeting you at our conference, this time in Australia! Learn about the latest features, updates and integrations that Desktop Central has to offer, attend live demonstrations and watch Desktop Central in action, participate in one-on-one sessions with product experts and learn the tips and tricks that will keep your enterprise safeguarded with Desktop Central. Reserve your seat and mark your calendar for two whole days of learning and fun. Join us on the following
[User Conference - Australia] Register for ManageEngine's Australia User Conference today
We're eagerly looking forward to meeting you at our conference, this time in Australia! Learn about the latest features, updates and integrations that Desktop Central has to offer, attend live demonstrations and watch Desktop Central in action, participate in one-on-one sessions with product experts and learn the tips and tricks that will keep your enterprise safeguarded with Desktop Central. Reserve your seat and mark your calendar for two whole days of learning and fun. Join us on the following
[User Conference - Australia] Register for ManageEngine's Australia User Conference today
We're eagerly looking forward to meeting you at our conference, this time in Australia! Learn about the latest features, updates and integrations that Desktop Central has to offer, attend live demonstrations and watch Desktop Central in action, participate in one-on-one sessions with product experts and learn the tips and tricks that will keep your enterprise safeguarded with Desktop Central. Reserve your seat and mark your calendar for two whole days of learning and fun. Join us on the following
ServiceDesk Plus MSP - version 9.4 - Build - 9400 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9400 Please refer the Migration path table available here and upgrade to our latest build 9400 We highly recommend our users to do the upgrade in a test environment first. After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment. After applying a service pack, start ServiceDesk Plus - MSP, login
ADManager Plus rolls out build 6631
ADManager Plus Build 6631 ( April 2018 ) New Features: Zendesk integration: Help desk technicians can create users in Active Directory, Office 365, Exchange Server, Skype for Business, Lync, and G Suite from the Zendesk console. They can also perform the following user management actions from within the Zendesk console: Reset passwords Enable or disable user accounts Unlock user accounts Delete user accounts Enhancements: Active Directory management add-on license: ServiceDesk Plus customers can
Export Configurations - ServiceDesk Plus
Hi, it's possible to export ONLY the configurations from ServiceDesk Plus 9334 and import it into a new server with the latest version 9405. (we don't need data, just the configurations)? Thanks
See overview of a group of assets
Hi. I manage a building that has classrooms and was wondering if there is a way to use the dashboard feature to view a status of our rooms. Basically, if a room has a fault and is logged with an external vendor then I would like to see this info somewhere at a glance (bonus points if it can be seen via mobile too). The reason for this is that one service desk agent will report the issue, then later in the day there will be another class, and the issue gets reported again and so on... I would just
Autofill JS error in Google Chrome
Hi, We use Password Manager Pro Enterprise (build 9502) on Linux and we have a problem with Google Chrome extension (version 1.0.3.7). On a lot of websites autofill doesn't work and in Chrome console there are this error : Error in event handler for (unknown): TypeError: Cannot read property 'status' of undefined at chrome-extension://hfdkpbblioghdghhkdppipefbchgpohn/js/PMP_CS.js:130:26 There are already an issue about this problem ?
update ServiceDesk Plus from 9334 to 9400
hi, i'm trying to update ServiceDesk Plus from 9334 to 9400; but the update is failing. i followed the step-by-step posted here: https://www.manageengine.com/products/service-desk/service-packs.html , without success. can you help?
Disable a Category
Is there a way to Disable a category instead of deleting it?
Check Box Options
Is there a way to use a checkbox in the ADManager to create different attributes for a Department. Instead of relying on the Member Of box to search through what they should be a member of, can I create a checkbox that is a Department and everything that person would be a part of in say Operations, you would just check the box and it would assign all the options that an operations person would be a member of. I know I can create different templates, but the only change in my template would be in
Question
How do I use the tool?
Can't get SDP to launch
Hi, every once in a while I get an error when running 'run.bat' where it says the port is in use even though I haven't changed anything. Then when I change the port and try and run it, it says the server is already running and I can't launch the Service Desk. This is very frustrating and happens semi-regularly (see attached). Can you advise how I fix this and stop it from happening in the future?
Audit Logs missing from app
Audit logs are not loading on page. It is showing as blank. The Admin Audit Report is showing though. I can also see the audit logs in the audit-data folder. I have tried to restart the server, but it is still not showing. Anything, I need to clear?
Adding attachments while creating a request in Jira from SC+
Hi Support Center Plus Team, We are able to integrate SC+ with Jira and can create Jira tickets directly from SC+.... but we have two issues now: 1) How to also get the attachments added to the Jira from SC+? 2) Also, description is being trimmed off, when creating Jira tickets from SC+. Is there a way we can control the number of characters in Description ?
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