Question/Advice Sought Regarding Customer Facing Dashboards
I would like to be able to provide a dynamic dashboard to my requesters that displays all open incidents. This would allow anyone who is a requester to access it and see all issues that are being addressed at moment. Has anyone done such a thing in this product and does anyone have any advice on how to accomplish this?
Exchange Reporter Plus 5301 released with security enhancements
Hello Everybody, We are glad to announce the release of the latest build of Exchange Reporter Plus - 5301. Highlight: Exchange Reporter Plus now allows you to: Password-protect exported data. Audit technician activity to view the reports exported and the time at which they were exported. Provide controlled access for delegated roles. Mask important data such as storage paths and IP addresses. Send password expiration notifications to make administrator account users change their passwords every 45
Exchange Reporter Plus Fixes and Enhancements [2018]
For Exchange Reporter Plus Fixes and Enhancements for 2019, click here. Version 5.4 Build 5402 (16th Aug 2018) Enhancements: Option to encrypt keystore password while configuring SSL (HTTPs). Bug Fixes: Issue where graphs were not included in reports exported in PDF and HTML formats is now fixed. Authentication issue in configuring the Skype for Business Server is fixed. Various other bug fixes. Version 5.4 Build 5400 (20th Jul 2018) New Feature: Skype for Business Server reporting: Exchange Reporter
More compatibility issues
Hi all, I am getting yet more compatibility issues with OPMan and it is starting to become very frustrating. Last week I had to upgrade to the latest version because of Flash Compatibility issues with Business Views of Maps and now, I've noticed a scroll bar has appeared on the right hand side of the view when I'm looking at a device. This occurs no matter what browser I'm using - see attached image. Can you please advise?
Problema con los campos obligatorios
Buenas Tardes Una vez mas necesito su ayuda. Como saben las plantillas de incidencia traen el campo 'Sitio' como predeterminado. Nosotros por nuestra organizacion tenemos una regla de campo y formulario creada en cada una de nuestras plantilla poniendo al campo 'Sitio' como obligatorio de forma tal q la incidencia no se pueda llenar mientras que ese campo no este lleno. Esta regla funciono perfectamente hasta hace unos dias. La volvi a configurar pero no se aplica a la hora de enviar los fomularios
Issue with NetFlow installation in Fedora 27
Dear: I have a problem with this system. Install it in a Fedora 27 system with the corresponding prerequisites. When I run /opt/ManageEngine/OpManage/bin/StartOpManagerServer.sh I see that the system is up but I can not see it from the browser despite having the port open. can you help us?
Self Service Portal: Add File location
Where is this file located when we upload it to the Requester's view? We uploaded a custom css file and it worked, a few minutes later it displayed a 404 error on the portal. We had to republish the file to make it re-appear. We're trying to ensure this doesn't happen in our Production instance and best way to resolve it:
Remove Archived Calls
Good morning, I am looking for a way to remove calls that are Archived from a certain date, ie for example calls that are archived that are over 6 months olds. The database we are using is postgress. Kind regards Jayesh
License Expired
Hi our license expired and I can not open the app. How can I renew our license?
Put back "Next Run" column for Automated Patch Deployment
The "Next Run" column has to be put back in the dashboard for Automated Patch Deployment. I've created tickets about this that have been ignored. It was removed when the patch deployment schedule was changed. This is unbelievably inconvenient. It would be fine if you have 1 or 2 scheduled patch deployment schedules but I have a complicated Automatic Patch Deployment setup. Servers that can be patched and rebooted, servers that can be patched but not rebooted, servers in clusters where one server
Settings:Admin Settings:Working Hour Settings
I have attempted to set our working hour settings from the default of 10 & 20 hours to our working hours with what seems to be no change. If I go to another field and then back to the working hour settings I get the same result 10 & 20; is this being updated correctly and not posting correctly? Is there any way to check setting that may be in a file on the server?
Custom status in 'Open Requests' view?
I've created a custom ticket status and classified it as an 'in progress' status, but it doesn't show under the default view filter Open Requests. Is there any way to adjust it so it does?
How do I use Exchange Reporter Plus to comply with the GDPR?
The General Data Protection Regulation (GDPR) will be here by the end of this week. If your organization is in the European Union (EU) or services EU customers in any way, you need to comply with the GDPR. Emails carry personal data and, as an administrator, you need to make sure they're secure. Exchange Reporter Plus helps you comply with the GDPR by allowing you to: Locate messages based on keywords in their content. Filter messages based on attachments' name, type, and extension. Audit changes
Servicedesk remove application license
Hello to all, there are any way to remove Servicedesk application license? Thanks in advance
Reset/change password on Cisco IOS resource via SSH is ended "Time out"
However, reset/change via TELNET is success. This problem is always, independent of 'enable' is on or 'enable' is off.
Requester Report
I would like to run a report showing requesters and the status of 1 specific additional field. How do do this? Regards Jens
Cannot edit or delete a "Target computer(s) domain)"
How can I edit or delete a "Target computer(s) domain)", i can only find the option "Add Domain" in Desktop Central, OS Deployment, Deployment templates?
Edit or delete "Target computer(s) domain)" in deployment templates
How can I edit or delete a "Target computer(s) domain)", i can only find the option "Add Domain" in Desktop Central, OS Deployment, Deployment templates?
require manager of the requestor to act as approver for submission stage?
I'm not sure if this has been asked but how can I configure a change workflow using the roles assignments to require manager of the requestor to act as approver for submission stage?
How to view requests and tasks assigned to my groups in the same view
Hello. In the requests view, there is a filter that makes me see the requests and requests with tasks assigned to me. "My pending requests or tasks" How can I see the assigned to my groups? It is posible to create a filter to do this? thank you!
Can requester view or access dahsboard?
Can a requester view or access dashboard? SDP 9.0 MSSQL
APM-Big directory heapdump
Hi, I have this situation on AppManager, the wrapper log send this message: ERROR | wrapper | 2018/05/11 17:43:26 | JVM exited unexpectedly. STATUS | wrapper | 2018/05/11 17:43:33 | Launching a JVM... INFO | jvm 2 | 2018/05/11 17:43:42 | WrapperManager: Initializing... WARN | jvm 2 | 2018/05/11 17:43:51 | Not able to connect with the PgSql Database WARN | jvm 2 | 2018/05/11 17:43:53 | Not able to connect with the PgSql Database WARN | jvm 2 | 2018/05/11 17:43:55 | Not able
Cisco reset/change password via SSH time out
Hi, I have a problem with reset/change password on Cisco IOS resource via SSH - "Error occurred while changing the password. Activity logs : Timed out". This problem is always and independent of 'enable' is on or 'enable' is off. But via TELNET reset/change password is OK. What is a cause of such behavior? How I can fix it?
Popular Solutions: Ability to choose # to display and pin articles
We would like to be able to 'pin' popular articles above the most-hit articles for requesters viewing the service desk portal When we do product releases, there are often times where we have specific issues or requests that we anticipate coming into the Service Desk, and we'd like to be able to pin those to the top to reduce the tickets that need to be created. Also, it would be nice to be able to control how many articles we display in that widget and have it be able to scroll. Thanks, Adam
[Free Webinar] Learn how real-time password synchronization can benefit your organization
Companies often use a number of applications to enhance their productivity, but a higher number of applications directly impacts both the users and the IT help desk. As the number of applications increases, users often struggle to remember their passwords, which triggers a swarm of password reset tickets to the help desk, driving their focus away from more critical tasks. By synchronizing passwords of popular applications like Salesforce with Active Directory, you can eliminate these issues. Wondering
What is the best way to get the number of incident and service requests escalated?
Hello, What is the best way to get the number of incident and service requests escalated. Any ideas are welcome.
Email Commands not working
Hi all - So we have set the @@@ and @ as email command parsers that help create automatic tickets. It was working until we upgraded to ServiceDesk Plus and now it no longer recognizes the parameter REQUESTEREMAIL. You will notice that even though the ticket contains the parameter information the "requester name" is not set automatically to the email command. Any help would be sincerely appreciated. Sample screenshots attached below. Thanks. Shashi
SLA:s for incidents
Hi experts! How do i set an SLA for incoming incident? That is, i want the "dueby date" filed to get a value automatically according to an SLA. This is easy in service requests, but i cant find how to do it in the incident templates..... Please help this n00b....
Status Change Query
Dear Community, I'm looking for a query to count how many times a request has been re-opened. I'm not sure if it's possible. Really appreciate your help..
IT Equipment Booking
Hello All, First off all I don't know if I'm on the right place for this question, so if I'm wrong I apologize. I'm looking for a reservation system for laptops/projectors. A selfservice system, if a user needs a laptop they select the date and time and the reservation is done. The system must be able to see if there are laptops/projectors available. So we don't have to look every time to lend the equipment out. We also want to know which user have booked a laptop/projector. Does Manage Engine have
SNMP vs WMI
We are using Windows Server 2016, and thinking about moving to Linux. Will moving to Linux improve OpManager performance? At the moment, OpManager is very slow, even though we have increase the maximum memory OpManager can handle. What are the benefit of SNMP over WMI?
Problem Management
Is there a way to directly convert the incident request to problem request rather than associating it? My second question is, if an incident is associated with problem request will the SLA be removed?
How to back up Hyper-V Failover Cluster
Hi guys, I would like know if "Recovery Manager Plus" can make an backup when I'm using the Hyper-V Failover Cluster? in my case i have two nodes with 11 Roles. All the best ;)
Query that links software list with purchases of that software?
I need a list of software and the purchases with pricing for each software in our list. I can get a simple list of software via: select sw.swmanufacturerid, sw.softwareid, mfg.name as 'Manufacturer', sw.softwarename as 'Software Name' from softwarelist sw left join softwaremanufacturer mfg on sw.swmanufacturerid = mfg.swmanufacturerid order by 3,4 I can get a list of software purchased/received via: select po.purchaseorderid, po.poname, po.vendorid, org.name as 'Vendor' , poe.quantityordered as 'Qty',
Custom report on tickets with no update for a day
Hi there! Does anyone know how to create a custom report that can report on the 'Last Update Time'? For example I'd like to schedule a report every day to show the team a list of tickets that need to be updated today, because they haven't updated the customer for 24 hours for example. I believe I'm running MS SQL, as I used another member's custom report for something else and that seemed to work! Any guidance is very much appreciated! Thanks!
Requester report
Hi. I need a report showing requesters and the status of an "Additional field" . How do I do This? Regards Jens
Is it possible to use Azure Database for Postgres as database?
Hi, I am trying to use "Azure Database for PostgreSQL-Server" (9.5) as a database for SDP MSP. Should that be possible? I keep getting errors when using changeDBServer.sh while connecting with psql works fine (so no firewall issues etc). ----- Host : xxxx.postgres.database.azure.com Port : 5432 User : sdpdba@xxxx Password : yyyy DB Name : sdptest -------------------------------------------------- FATAL: Invalid connection parameters specified. Check connection parameters, and try again. --------------------------------------------------
Creation of a Field & Form Rule for Time Elapsed
Good Day, I am interested in populating the Time Elapsed field with a pre-defined value (for specific issue templates), by initiating a Field & Form Rule at the time of submission. Is there a known methodology to complete this? Thanks, Mike
update Windows Store App in Windows 10 Enterprise
How can I update a windows store application with a central desktop?
Test Environment
Hello, We currently have a production environment and would like to install a test environment. We have an mssql database in a clustered environment. Is there a way to change the default db name from servicedesk?
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