Custom report on tickets with no update for a day
Hi there! Does anyone know how to create a custom report that can report on the 'Last Update Time'? For example I'd like to schedule a report every day to show the team a list of tickets that need to be updated today, because they haven't updated the customer for 24 hours for example. I believe I'm running MS SQL, as I used another member's custom report for something else and that seemed to work!
Any guidance is very much appreciated!
Thanks!
Any guidance is very much appreciated!
Thanks!