SLA:s for incidents
Hi experts!
How do i set an SLA for incoming incident? That is, i want the "dueby date" filed to get a value automatically according to an SLA.
This is easy in service requests, but i cant find how to do it in the incident templates.....
Please help this n00b....
How do i set an SLA for incoming incident? That is, i want the "dueby date" filed to get a value automatically according to an SLA.
This is easy in service requests, but i cant find how to do it in the incident templates.....
Please help this n00b....
Topic Participants
jens.lindgren
Dinesh Bhaskaran
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