Microsoft Office Vulnerability - System login details at risk(CVE-2018-0950)
4oo million active users of Microsoft Outlook may be in danger of getting hacked, going by the discovery of a CERT researcher, Will Dormann. What is at stake? All sensitive information including Windows login details Who is in danger? All Windows users using Microsoft Outlook for emails How does the hack work? A remote attacker can email an OLE content(embedded and linked object) in the form of a Rich Text File(RTF). This RTF contains a remotely hosted image file(OLE)served from an SMB server controlled
OpManager User Conference and Training in Sydney and Melbourne!
We're happy to invite you to the OpManager User Conference and Training at Sydney and Melbourne between April 30th and May 4th. [Register now] This two-day event full of in-depth and intensive technical training will help you make IT management simple, fast, and efficient—and we've got sessions focussed exclusively on OpManager. Trust me, you don't want to miss it! Here's what you can do there: Discover the latest ITOM trends, watch live product demos, and get a sneak peek of our product roadmaps.
Tech cannot delete user account
I have given a Helpdesk Role the ability to delete user accounts, but access is denied when trying to delete one. The Role has "Delete User" checked off under General Attributes of AD Management tab. Is there something I'm missing?
Using Asset Module and CMDB for managing the Employee OnBoarding/'Offboarding' Life Cycle
Managing assets for employees is challenging, especially in this day of distributed access. When an employee leaves the company, we not only need to ensure that the hardware is recovered and the domain and application accounts are disabled, we also have to ensure that any cloud services the user subscribes to are also disabled. If all the services were provided at the time of onboarding, that would simplify matters. If this were the case, we would simply refer to the original onboarding service request
Windows Server 2016 Datacenter Edition Sysoid
Has anyone been able to get the SysOID for Windows Server 2016 Datacenter Edition? Need to get a template created for all the Windows 2016 versions too.
Missing profile restrictions option for "Play Store"
Under modifying Profiles > Restrictions, I'm missing the option to Allow/Restrict "Play Store". It was there earlier this week. Is there a certain configuration that doesn't give this as an option?
Applications Manager User Conference and Training in Sydney and Melbourne!
We're happy to invite you to the Applications Manager User Conference and Training at Sydney and Melbourne between April 30th and May 4th. [Register now] This two-day event full of in-depth and intensive technical training will help you make IT management
Auto Logon vs. pass-through
Hi I do not understand the difference between "enable Auto Login" feature and the Pass-through feature. Could you please explain?
None of your MS18-APR patches are showing available for Server 2008. What is going on here?
This month you show the patch and I can approve it but when you scan the devices it doesnt show as applicable? Whats going on here? Out of 7000 end points only 125 need an IE update and no roll ups? Half of our gear is 2008. something is seriously wrong. Edit: to be more helpful and less abrasive.
Resolution/Reply template "You are not authorized to view this page" after update to 9404
Technicians are now getting this error when trying to use resolution and reply templates after I updated from 9400 to 9404 last night. Giving them SDAdmin right fixes the problem, but this is not a permanent solution. Any help would be greatly appreciated.
Hadoop monitor to a Kerberos cluster
I have a Cloudera cluster that is configured with Kerberos. How can I configure the Hadoop Monitor against that cluster when there is no place to enter a Keytab file, request a ticket? Can I assume from current functionality of the Hadoop Monitor that is doesn't support Hadoop clusters configured with Kerberos?
How to get "Forecast Report of Disk Utilization of Servers " only 1
Hi everyone, How to get "Forecast Report of Disk Utilization of Servers " , Get only 1 Server
[Free Webinar] Learn how real-time password synchronization can benefit your organization
Companies often use a number of applications to enhance their productivity, but a higher number of applications directly impacts both the users and the IT help desk. As the number of applications increases, users often struggle to remember their passwords, which triggers a swarm of password reset tickets to the help desk, driving their focus away from more critical tasks. By synchronizingpasswords of popular applications like Salesforce with Active Directory, you can eliminate these issues. Wondering
Configure Self-Service Portal Homepage
How can I re-arrange the box / grid of the Self-Service Portal Homepage? The current Self-Service homepage has a lot of unused spaces? How do I remove the Portal Usage video?
Desktop Central EC2 Server in a AWS - Private AZ and public Network Load Balancer question
Hi everyone, I currently have a ticket open but would like to see if anyone has found a solution. Placed my DC Server in a private subnet with a route to my NAT Gateway. I have created the proper security group with all necessary ports (per ME's docs for DC) and attached it to the EC2 instance. The connectivity tests all pass. Placed a network load balancer in a public subnet (same AZ and using an elastic IP passing all the TCP port requests) and registered the private EC2 as a target (configured
Requester reply notification
We notice that when a technician is logged in they do not get email notification of reply, instead they get a small pop up within Service Desk notifying them of the reply. Is there any way we can set it where it sends the tech an email notification of replies whether they're logged in or not?
Desktop Central installation in virtual machine enviroment
I wonder if someone knows if we can install Desktop Central application (Not the MSP version) in any virtual machine enviroment? If so I will appreciate some information about how we can do this.
9400 - Redirection from HTTP to HTTPS broken
Hi Since upgrading to 9400, HTTP to HTTPS is broken as the file that was edited before is no longer available. After every hotfix, I used to follow the instructions here: http://kbase.servicedeskplusmsp.com/faq/admin-3/admin-general/general/how-do-i-setup-redirection-from-http-to-https.html but that file now no longer exists. Can you help? Thanks
Set up SDP in redundant status?
Been using SDP for a while and have a Test environment and license that's hardly ever used. I like to use that license for a redundant server in production. So I can do updates during business hours and not effect the users but still be able to call support when things go sideways. Possible? Would I need a separate DB to make this happen or could I just point 2 "front ends" to the same SQL Server? Would this let me take down A, do updates, reconnect, then take down B and repeat seamlessly? Currently
Add Technician Availability Calendar in Projects
We've like to see the calendar available under the Project Members tab so pm's can see when their team is available for work. Currently they would have to view the entire list of technicians or when possible by the project support group. SD 9311 Enterprise MS SQL ------------------------- Ottawa - Canada
Feature Request: Include tasks and Change tickets for Backup Techs
We're starting to utilize the Technician Availability chart and have received good feedback on the use of the Backup Tech and assignment notification features. We would like the notification to be expanded to include Tasks and Change requests. This way when new Tasks or CRs are assigned, the assignee is notified that the technician is away on a specific date. SD 9302 Enterprise MS SQL ------------------------- Ottawa - Canada
Windows 10 Build Update Deployment Failure
Followed instructions to add ISO to patch database. It shows patch available, but 1 of 2 dependency patches fails to download. See attached pictures. I need to know what to do in order to correct this so I can deploy build updates
[Tips & Tricks] How to enable smart card authentication in ADSelfService Plus?
How about a hassle-free, passwordless, yet secure login to ADSelfService Plus? ADSelfService Plus supports smart card authentication which enables users to access the self-service portal securely, without having to enter a password. If your organisation already utilises smart cards/PKI/certificates as an authentication system, the sensible choice would be for you to use the smart card authentication option in ADSelfService Plus to verify users' identities. This option enables ADSelfService Plus
April 2018 - Patch tuesday updates from Manageengine
Hello Folks, Good day. Quick update on the April 2018 Patch Tuesday. New Security Bulletins : 2018-04 Security Update for Adobe Flash Player for Windows (KB4093110) 2018-04 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4093108) 2018-04 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4093115) 2018-04 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4093122) 2018-04 Cumulative Update for Windows 10 Version 1511 (KB4093109)
April 2018 - Patch tuesday updates from Manageengine
Hello Folks, Good day. Quick update on the April 2018 Patch Tuesday. New Security Bulletins : 2018-04 Security Update for Adobe Flash Player for Windows (KB4093110) 2018-04 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4093108) 2018-04 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4093115) 2018-04 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4093122) 2018-04 Cumulative Update for Windows 10 Version 1511 (KB4093109)
You may be at risk while using the web! (CVE-2018-1013)
Watch out Windows users, hackers might trick you into falling for malicious web links/files and then take complete access to your system! Microsoft's April 2018 Patch Tuesday updates can help you out though. The Windows Graphics component, which is responsible for the graphics on your Windows screen, hosts a font library which could be rigged with specially crafted embedded fonts. Due to the improper handling of Windows fonts library, there could be a remote code execution in which the attacker
You may be at risk while using the web (CVE-2018-1013)
Watch out Windows users, hackers might trick you into falling for malicious web links/files and then take complete access to your system! Microsoft's April 2018 Patch Tuesday updates can help you out though. The Windows Graphics component, which is responsible for the graphics on your Windows screen, hosts a font library which could be rigged with specially crafted embedded fonts. Due to the improper handling of Windows fonts library, there could be a remote code execution in which the attacker
ServiceDesk Plus 9404 Released
Dear users ServiceDesk Plus 9404 has been released. We've introduced our first phase of GDPR features with this release. The following GDPR features are included in this build: 1. PII fields in templates Mark a data field as PII when adding an additional field to a template so you can easily distinguish PII from other data. 2. Meet users' right to be forgotten The GDPR grants individuals a number of rights, including the right to be forgotten. That means
Dumb question about Project fields
How should I use the "Project ON" field ??
Tip #6: Scheduling reports in Exchange Reporter Plus.
Exchange Reporter Plus allows you to generate reports both on demand and by scheduling them. These reports are provided by gathering data on various Exchange components. Steps to schedule a report: Click the Admin tab and go to Report Scheduling. Select the Schedule New Report button on the top right corner of the page. Specify the Schedule Name and Schedule Description. Select a Report Category and a specific report under the category using the drop-down menus shown on the screen. Use the Generate
PMP 9.6 Security Fix - ARE YOU KIDDING ME?
Buried in the release notes for PMP 9.6: "Password Manager Pro's master encryption key generation process, which was identified as being weak and vulnerable due to relatively less entropy, has now been made stronger with the inclusion of a higher entropy rate. This addresses and fixes the said vulnerability—the ability to roughly identify the character pattern used to generate the master encryption key (provided that one has direct physical access to the server in which PMP is installed)." Are you
Critical update for Patch Manager Plus versions older than 100120!
What is the change? Patch Manager Plus has released a new schema to support various features for Windows, Mac, Linux and third party applications patch management. What will be the impact? If you are running Patch Manager Plus version older than 100120, you will not be able to synchronise the latest patch updates. What should I do? Upgrade to the latest build on or before 9 May 2018, to continue using latest patches and updates from Patch Manager Plus.
Critical update for Desktop Central versions older than 100108
What is the change? Desktop Central's patch management has released a new schema to support various features for Windows, Mac & Linux patch management. What will be the impact? If you are running Desktop Central version older than 100108, you will not be able to synchronise the latest patch updates. What should I do? Upgrade to the latest build on or before 9th May 2018, to continue using patch management.
Fields&Form Rules in service catalog
Dear assistance, I create a service request, and I set ‘GV SPA APP Group’ (support group) as default. Then I set Fileds&Forms Rules setting conditions like point 1; actions 2-3-4 are available, only 5 conditions doesn’t allow me to choose the support group that i want. I would like to set ‘GV SPA RETAIL Support’ as group and ‘CSA Support’ as technicians when conditions 1 is satisfied. Could you please tell a way to da that? I tried with a business rule, but it didn’t work. Thanks. EP
High CPU Utilization with last build
Hi everyone. I've detected some performance issues using OpManager with build number 11600, a high cpu utilization is detected as is shown in the screenshot. Anyone has detected a similar issue? How could we tunning OpManager in order to improving the performance? Thanks in advance.
Mobile App Login
I am trying to use the mobile app for SD+ and I do not have the option to select my domain for authentication. All I see if Local Authentication, when I click on the drop down I do not see my domain listed. Thanks
SDP 9329 to 9404
Hi all, Our Setup of Version 9329 refuses to intall Updates. Instead of wasting time for bug-hunting, we think about the following: * use the built-in feature to create a backup of the Data (9329) * un-install 9329 * install the most recent version of SDP (9404) * add the license-file * retore the Backup of 9329-Data into 9404 Will this work? Thanks in Advance! kind regards, Fritz
How to restrict a field from technicians
We are having issues with technicians raising the priority of a ticket. It is critical that only a specific set of people have this ability, because it launches our Major Incident Management process, and shows up on management reports. Is there a way to restrict technicians with edit access from being able to set this field? I was thinking of removing most of the technicians ability to edit tickets. Not sure if this would restrict their ability to enter tickets, though. Also thinking of setting a
Customer portal tabs view
Customer can see Request, Account Info and Resolution tab, while we need to show them Time Entry, too. I cannot find how to allow that.
Add ticket # field to the "Create Support File" page in the DC console
If you'd add a "ticket #" field to either the "Create Support File" page in the DC console, it might help to prevent so many extra tickets from being opened! You are already doing that via the web page we use to manually upload files (http://bonitas2.zohocorp.com/)
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