Servicedesk plus incorrect e-mail Address
in a ticket, requester has mentioned incorrect e-mail address in "e-mail IDs to notify field" As a result ticket gets reopened as soon as ticket is closed due to delivery failure message from mail server due to incorrect e-mail ID, what can we do, unable to edit this information. We are using 9.3 Build 9311 Standard
Backup Schedule not Deleting
I have a schedule backup it is setup to retain only 3 days of backup but it is not deleting any of the backups it continues to grow a little help on this issues please. Thanks,
User Modification Templates : Create Mail Alias
Hello I want to create a user modification template that I can run against selected users to create a mail alias for them. For instance lets say the current smtp address already present for users are initial.surname@companyname.com. All I want to do in bulk is add a new Alias called firstname.surname@companyname.com How would I do this? Your help would be greatly appreciated in advance :-)
Rule to convert Incident to Service Request
Hello, Is there any way to convert inbound e-mail incidents to Service Requests? A solution can be found here: https://resources.manageengine.com/resources/resource/python-create-service-requests-by-email However, We would like to have this feature part of SD instead of custom additions. Please advice. Regards, Annfinn
Linked requests
Afternoon Everyone, first post on here for me, so hello to everyone that uses the forum. It's been a valuable source of info as we're in the middle of implementing Service Desk Plus, Desktop Central and AD Self Service. I've got a couple of development requests, my first being the resolution of linked calls changing the status If I add a resolution to the parent linked call, it will add the resolution into the child calls fine. What it won't do is change the status on the child calls to resolved.
Assigning more then 1 technician to a ticket
Hi All, Can this be done yet? I've seen this question asked from 3 years ago, and was wondering if it has been implemented. I cant find anything in settings etc or if theres a work around someone has come up with? I tried making a 'group' and adding 2 technicians to it, in hope if the requester replied to a ticket with that group attached it would email both technicians - which it did not. Its hard to explain why its beneficial to be able to assign more then 1 technician as people usually just reply
Approval Stage
Is there a way to have a Change automatically go to the Implementation stage once two CAB members approve the Change. We are currently having to manually mark the Change as Approved to move it to the next stage; even after the CAB members have mark it as approved.
Email Command
Im trying to find an email command for Last update: "$command" to put in my email. like example "$Title"
Select Only One Option in Checkboxes
How can I configure check boxes in Asset Details to only select one option? Then it will display a popup warning if the user selects another option.
I would like to run a report on the history of a Ticket
I am trying to gain data on how many ticket flow into my queue from other teams. Can I run a report on the history of a ticket?
TWTQ: Integrating with external help desk software
Q: How do I send incident information to external help desk software? A: EventLog Analyzer allows you to streamline your security incident handling process with its incident management feature. With this feature, you can bridge the gap between security incident detection and response. This allows you to resolve incidents quickly and efficiently. EventLog Analyzer allows you to manage all detected security incidents by using the built-in ticketing console, or by forwarding incident information to
Release announcement: Build 3600
Hello folks! We're happy to announce the release of Analytics Plus version 3600. This release comes with a whole host of new features. 1. Introducing a unified data sources page to manage all your data imports The Data Sources page enables users to view and manage all data sources within the same reporting database from a single location. You can view details such as data source, table name, last imported time, and next import schedule. A Sync Now option lets you synchronize the data source on
How can i use the computers serial number as "target computer name", when deploying to multible computers?
OS Deployment automatic naming of computers
Printer
does any one know if you can check ink levels, heat , cpu of printer through snmp on OPmanager or recomend any other service thanks
How can we run custom Query report for Desktop central
How can we run custom Query report for Desktop central System Name OS MS Office Version Antivirus version
Editing "Description" field
Hello. I am managing an exisiting installation of Desktop Central 10.10.152. I see a field for "Description" but cannot find a way to edit it. Any help would be appreciated.
new patch of opmanager
Hello Please give link to new opmanager patch. I see that you have made alot of changes that would fix alot of problems I am having.
Searchable Tasks
Are Tasks in SDP searchable? I have tested and seems as they are not. Chris Trauner Network Analyst
Reports involving "User additional fields"
Additional fields are usually accessible from the report editor, but not "User additional fields". I have created 2 fields pointing at the persons organisational affiliation and need an advanced matrix report showing: created time requests per Year/month grouped by "field1" then by "field2" Is that possible to achieve? /cli
SQL report to export projects on high level
Need to create a custom report that includes ProjectID Project Title Project Owner Project Description Priority Status Start date End date projected end date Milestones (description and status) Project comments
Searching PC's for unlisted software
Hello forum! I have an issue were DesktopCentral won't pick up certain software. Is there any way to add this software to the "Software" list on DC as like "User Added Programs" or something? I was also wondering if there is a way to find software on all machines that are listed on DC by the applications install location, executable name, etc.? Thanks for the help everyone! Much obliged!
API and Custom Fields
I'm new to Application Manager and was using the APIs to integrate with additional systems. One struggle I am having is figuring out how to retrieve the values Custom Fields assigned to a Monitor. Is this possible? I was thinking it would be similar to the tags API in Site24x7 does it, but can't find any documentation related to this.
ServiceDesk Plus MSP - version 9.4 - Build - 9404 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9404 Please refer the Migration path table available here and upgrade to our latest build 9404 We highly recommend our users to do the upgrade in a test environment first. What's new in ServiceDesk Plus MSP 9404 ? Features : SDPMSP-11756: Auto delta scan: Automatic identification of hardware and software changes by the agent in the client machine and notify the application server to initiate the scan from the server. SDPMSP-11757:
How we receiving the SNMP V3 Trap in ManageEngine
Hi , We have Cisco ISR router with following configure for the SNMP v3 trap Configuration details 1, Snmp version:V3 2.Security level: Authentication with privacy 3.User name 4.Authenticaion password,protocol 5.privacy protocol with password But we did not know how to receive the SNMP V3 trap into Manage Engine. So please share way to receiving the SNMP v3 trap from Cisco ISR Router in Manage Engine dash board. Regards, Jay Kumar
make resolution field mandatory
hi, i need to pop up resolution tab when resolve incident. my Version is : 9.4 Build 9407
How we receiving the SNMP V3 Trap in ManageEngine
Hi , We have Cisco ISR router with following configure for the SNMP v3 trap Configuration details 1, Snmp version:V3 2.Security level: Authentication with privacy 3.User name 4.Authenticaion password,protocol 5.privacy protocol with password But we did not know how to receive the SNMP V3 trap into Manage Engine. So please share way to receiving the SNMP v3 trap in Manage Engine dash board. Regards, Jay Kumar
i need report according to template
hi i need to make report according to template and show all fields Version: 9.4 Build 9407 postgresql
Remote Control
Hello From my understanding when you remote control to a device it is done through the central server. We have sites in various continents with a local IT team and a local distribution server who have performance issues when remote controlling their local machines. Is there a way of utilizing their local Distribution server instead of going through the central server?
Using IPFIX on ME NFA 12.3
We are running Build 12300. We want to monitor traffic on our Sophos UTMs. I have enabled IPFIX accounting on these and specified our NFA server as the host so assume that the UTM is sending this IPFIX info to the NFA server. I am not seeing the interfaces from either of our UTM in the Licence Management Page. Is there any specific settings or config required to receive IPFIX information in NFA? Cheers Stuart
Approval links
Hi, Please can you let me know if anyone has been able to edit the links for approval, they appear extremely long and not very appealing in approval emails. A great solution would be to have the possibility of embedding the link as approval buttons in the emails, if anyone has been able to achieve this i would love to hear how it is possible. Many thanks Russ
Globally set prompt option for emote control through agent
Hello, I'm not sure if this was asked before and I could not find it in the forum. Is there a way to globally set the remote control prompt option when using the agent to NOT prompt?
Configure Exchange in ServiceDesk
Greetings Thank you for your attention, I am testing with the solution ServiceDesk Plus. Can I configure protocol Exchange in the email settings? How do I fix it? Regard Erick Gamboa
Password Manager Pro service stops unexpectedly
After the last upgrade to 9601, the PMP service fails to remain running. The service starts and runs for about a minute while the MySQL starts up once completed there is a script that is forcing the process to terminate. I have attached the logs as I have followed a previous post to rename the logs folder. Use a privileged account which I have already had configured. The log files are attached. log file entries Event Scheduler: An error occurred when initializing system tables. Disabling the Event
Adding additional information to survey email body
Hello, Is it possible to add more information to the survey body in version 9300? e.g the ticket in question, when it was logged, title, when closed etc. Thanks.
Installing upgrade pack from 8300 to 8400 shows message about default admin password
When attempting to upgrade from 8300 to 8400 upgrade pack I recieve the message System default admin user is keeping the username itself as the password......(picture attached) I am unsure where to change this is it the posgres database root password within config. I am at a loss where to go to change it.
Worklogs showing html tags and titles are showing wrong formatting since 9303 to 9403 upgrade
Since upgrading to 9403 all of our old worklogs are showing line break html tags i.e. <br />. This doesn't seem to affect new worklogs added. Also, titles are being shown using HTML character codes: e.g. "Upgrade ManageEngine from 9303 -> 9404" now shows as "Upgrade ManageEngine from 9303 -> 9404". So the greater than character is being displayed as HTML character code. This wasn't the case before the upgrade.
Can SLA be changed for tickets in Service Catalog?
We have multiple SLAs but as far as I can tell Service Catalog templates just have a SLA assigned in the Work Flow section. Is there a way to create a rule to change the SLA based on the Priority field being changed?
dissappeared group
One of the support groups disappeared after updating the sdp system fro 9308 to 9403. It is not shown in inactive groups too. Could you please help us ? Regards.
ADSelfService Plus 5519 released with an option to copy the existing policy configurations.
The latest build of ADSelfService Plus now has an option to copy the existing policy configurations. Enhancement: Clone existing policies: Option to copy the existing policy configuration settings and create multiple policies from it. New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com An integrated Active Directory self-service password management
Set multiple lines of info in the Description field
Hi, I am able to set single line description using the below script in the description field. But I need to set 3 lines of separate descriptions. I would be grateful if you could guide me on this. $CS.setDescription("sample description1"); Best regards Murali
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