Assigning more then 1 technician to a ticket
Hi All,
Can this be done yet?
I've seen this question asked from 3 years ago, and was wondering if it has been implemented.
I cant find anything in settings etc or if theres a work around someone has come up with?
I tried making a 'group' and adding 2 technicians to it, in hope if the requester replied to a ticket with that group attached it would email both technicians - which it did not.
Its hard to explain why its beneficial to be able to assign more then 1 technician as people usually just reply with 'well why not do it like this' or 'try this as it maybe more convenient'
Which doesn't really help when we have looked at all over options, hence resorting to asking the question here.
If its not implemented and there isn't a work around then okay no problem.
Just thought id ask the question as I cant see anything but it maybe hidden/I've missed it.
Thanks in advance
Can this be done yet?
I've seen this question asked from 3 years ago, and was wondering if it has been implemented.
I cant find anything in settings etc or if theres a work around someone has come up with?
I tried making a 'group' and adding 2 technicians to it, in hope if the requester replied to a ticket with that group attached it would email both technicians - which it did not.
Its hard to explain why its beneficial to be able to assign more then 1 technician as people usually just reply with 'well why not do it like this' or 'try this as it maybe more convenient'
Which doesn't really help when we have looked at all over options, hence resorting to asking the question here.
If its not implemented and there isn't a work around then okay no problem.
Just thought id ask the question as I cant see anything but it maybe hidden/I've missed it.
Thanks in advance