first post on here for me, so hello to everyone that uses the forum. It's been a valuable source of info as we're in the middle of implementing Service Desk Plus, Desktop Central and AD Self Service.

I've got a couple of development requests, my first being the resolution of linked calls changing the status

If I add a resolution to the parent linked call, it will add the resolution into the child calls fine. What it won't do is change the status on the child calls to resolved.

This links in to my 2nd development request. When you add a resolution, be it manually via the actions button, the resolution tab, or when the request it first logged, I'd feel it would be useful for the status of the call to automatically change to resolved without having to manually set it.

Hope this is something that can be looked into,

Thanks

Dave