User received error "Error occurred while loading input into DataBase" when trying to add a worklog
I have a technician that received an error when trying to add a worklog entry. He tried 4x before it finally took. In the meantime, he had contacted me and I was able to log an entry into the worklog of the same ticket without any issue.
When I viewed the System Log Viewer, there were no entries related to this error. Is there a way to set the logger level higher inside the System Log Viewer so that errors are reported & easily viewed?
I did create a support file after the issue happened.
When I viewed the System Log Viewer, there were no entries related to this error. Is there a way to set the logger level higher inside the System Log Viewer so that errors are reported & easily viewed?
I did create a support file after the issue happened.
Topic Participants
Tammy Sarver
Madhivanan S
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