We are implementing the notification to the user so he can receive an email so he can close the ticket or he can reply to the request and reopen in.

The problem is that the users are not reading the instructions, they reply to the case and they write something like "Yes, I aggee to close the request". This causes the request to change to Sent status.

Is there any other way for the users to reject the resolution? Something like a $RequestReopenLink?

regards