Mobile Access
Hi, Could you please advise what the difference is between 'Mobile site access' and 'Mobile app access' (as per attached screenshot)?
Force Enrollment Screen
When users are forced to enroll, they are presented with the ADSelfService Plus login screen. Once they enter their AD credentials to enroll they are sent to the Change Password screen and a popup window appears "Thanks for enrolling into ADSSP" "Click Yes to explore Self-Service options or No to quit." Most of our users get confused by this prompt or don't even read it and just click "Yes" and then proceed to change their password because they believe it's required for the enrollment. Is there a
Deleted User's list
Is there a way to view the assets that are assigned to Users that are in the Active Directory Deleted List. We would like to know what assets are assigned to before removing them so they can be assigned to the appropriate user or department
Query for incident templates
I would like a query that can show us which incident templates are not used. We have too many and I would like to delete the ones that are not in use.
SAR and Security Incidents module
With the introduction of GDPR we need an easy way to manage SAR (service access requests) so creating a workflow that manages any such request so that the staff concerned are chased and deliver the information within the time scales, it would also enable us to make sure and have an audit trail to prove we have done this correctly. also on the same request of a security incident module - https://pitstop.manageengine.com/portal/community/topic/feature-request-for-servicedesk-plus-both-on-demand-and-on-premise-versions
Exchange Reporter Plus 5310 released with custom attribute support
Hello Everybody, We are glad to announce the release of the latest build of Exchange Reporter Plus - 5310. New Features: Exchange Reporter Plus now allows you to add custom attributes from the extended AD schema to get more details from its reports. Bug Fixes: Issue while applying ppm continuously without closing the 'Update Manager' window. Issue with Mailbox Size report if private stores' hard quota limit is zero. How to update? Update using service pack. New to Exchange Reporter Plus? Download the
Need Query for this report, please check the attachment.
pc name, software installed, os details ,
Report for Closed Tickets
Hi I've done a bit of a search and couldn't find anything that quite fits what I require. How would I go about generating a report that displays how many tickets have the status "closed" by a technician for the previous week? The closure date would need to be within that previous week period. I'd like it to display in a table like this: Technician | Closed Tech 1 | 32 Tech 2 | 28 Tech 3 | 30 Any assistance would be greatly appreciated
AD360 Fixes and Enhancements [2018]
Release notes for build 4214 (Dec 14,2018) Highlight: Categorize reports from different components: Group similar reports from different components together by creating custom report tabs and categories. This will help you consolidate events, such as users’ logon activities, across AD, Office 365, and Exchange server,and view them without having to jump between different tabs or consoles. Release notes for build 4213 (Dec 03,2018) Highlight: Backup verification codes for login: Helps users log in
Query to list all templates that use a particular field (or custom field)
Good morning, I'm looking for help creating a query can display a list of all templates (both incident and service request) that contain a field. In this particular case, it's a custom field, but it would be useful to be able to produce a list of all templates that use a field regardless of the field. My use case is that I've been asked to modify a custom field, but with about 100 templates, I don't know which templates contain this field. Thanks in advance for your assistance. -Adam
AD360 build 4207 released! Features a revamped SSL certification tool
Hello Everyone! We have released a new build of AD360—4207, which features a revamped SSL certification tool to apply certificates easily in AD360. Highlight: Simplified SSL certification tool: A completely revamped SSL certification tool allows you to easily apply SSL certificate for AD360 with just UI-based actions. How to update? Update using the service pack. New to AD360? Download the fully functional 60-day free trial now. Got feedback? We would love to hear what you think about this release.
Verifying mysql password always return password is not in sync
I have some user accounts linked to a mysql server resource. An account is configured for remote password reset. I can change the password but any time I try to verify it, it returns this: Verify Password Password is not in sync Password of account xxxof resource yyis not in sync with the one stored in the PMP repository. Moreover, the verify password tasks runs every nights and locks the host in mysql server forcing me to do a flush-hosts. Is there anything to do for the verify password to work
Change URL of PMP
I've installed password manager pro and have it as a browsable address internally. I want to change the URL from https://myserver1:7272 to https://myserver.servicedesk.co.uk How do I do this? The server XML doesn't seem to have the available parameters to edit.
No technician with org admin privilege assigned
Hello: I need to add more technicians to SDP Ondemmand but I am recieving the message "You need organization admin privileges to add new user with login permissions". I've checked on the technicians list and no one has the blue star. I'll appreciate your help on this. Regards.
Discrepancies between the Windows patches located in Manage Engine database
I'm using Manage Engine to distribute Windows Patches to Windows 10 endpoints And also we are in closed network, which we'd followed this url https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/patch_management_for_closed_network.html#Configure_Proxy_Settings. We noted that for May patches , there is a discrepancies between the Windows patches located in Manage Engine database versus the May patches located on Microsoft Windows Update website How do we find
Survey Questions: Add different questions based upon Satisfaction Levels
Hello, Is it possible to have the form be a bit more dynamic so that when a user clicks on the level of HORRIBLE or BEST TECH EVER that it can be dynamic to provide a different set of questions depending on what they choose?
What is the power consumption of Huawei GICF board?
What is the power consumption of Huawei GICF board? And what's the best price of Huawei GICF?
Custom Rule for when status changed to "On Hold"
Is there a way to make a custom script when status change to "ON Hold" and the date to put back to open is not filled in. it will not accept the change?
Changing Technician E-Mail Address
We have changed the e-mail addresses for some of our technicians, but e-mails are still going to their old addresses - this now causes an issue as the old addresses are no longer valid. The odd thing is that in the Technician List View, it shows their old addresses, but when you go into a Technician record it shows the new details. Any thoughts? I'd rather not delete the Technicians and recreate them if possible.
Advice on new starter in company flow process
Hi, I'm trying to create a new starter flow process, which would be initiated by our HR department, updates from the departmental manger, and then would include tasks for the IT Dept, Finance Dept, Facilities Dept, and HR Dept. Any advice on how to preceded with this? Would members of all these departments require to be technicians on the system? Is there a better way than assigning tasks to departments as the task does not include details from the request. Any advice/help is appreciated. Kind Regards
Solutions
Does anyone know the logic used for the ordering of solutions that are suggested in the request resolution tab? We are aware this looks at request subject, category etc and matches these against the keywords in the solution but what we need to know is what method it uses to suggest and order the solutions that it does. Thanks
http to https redirect broke in 9409
The web.xml change I have been making after every update (I really wish ME would fix this) to force redirect from HTTP to HTTPS no longer works. When I add the change below, the web page service will not start. <user-data-constraint> <transport-guarantee>CONFIDENTIAL</transport-guarantee> </user-data-constraint> Anyone have a fix for this, or is it a bug in the latest release?
the logic ot the solutions search engine
hello, i dont understand the logic of the sultion search engine, the recomended solutions popups without any connection to the key words or the subject of the solutions...this issue is critical for me because the technicians dont find quickly the solutions so its make them to close the Requests without a maching solutions. anyone know how this engine pop ups the sulotions? by key words? by the title? I would appreciate your help, Ariel
bad RequestLink
Hello. I have trables with RequestLink: In general settings i have URL with https , but notification on mail come with http: https://i.imgur.com/tnNCAw1.png https://i.imgur.com/z1XlvyN.png Version SD: 9.4 Build 9409 Hosted on: CentOS Linux release 7.5.1804
Service Desk crashes after upgrade to 9.4
Hi, does anybody experiens problems with SD+ after upgrade? System crshes every few minutes... Is there anybody who can help ... ? Thanks Carlos
Edit Template for Reminders
Hi there, I'm looking for an option to edit the template for the reminders like this: Is there already any option / do I only not find it? ;) Best Regards Florian
[Free training] Time to switch to paperless IT change management.
Join us for a ServiceDesk Plus Masterclass and learn how to digitize your change management process, while ensuring successful IT changes. We will cover topics including, a) streamlining change processes b) ensuring service availability c) reducing change failure rates, and d) planning and implementing large-scale changes. Time: 11am SGT/GMT/PST Click to sign up for the free training
Ticket burn rate and the art of help desk planning
Ticket burn rate is the percentage of tickets resolved as compared to the total incoming tickets for a given month. You can tweak this report to give you weekly stats as well. There are a variety of situations where the burn rate report is helpful. One such scenario is when you have to make staffing decisions. A burn rate of above 80% shows that your technicians are able to resolve most of the requests within the same month. Anything below 80% is an indicator that your helpdesk may need more hands.
Script to send out email notifications when their tasks are greater than a certain number
Is there a way to send out an email to all technicians that have over a certain number of tasks open? A DB query combined with a python script maybe? Thanks, Brian Witsken
Microsoft Patch Tuesday June 2018 updates
Hey folks! Greetings! Microsoft released its Patch Tuesday updates yesterday and there were 11 critical updates and 50 updates in all. Here is a detailed list of all the patches: New Security Bulletins : 2018-06 Security Update for Adobe Flash Player for Windows (KB4287903) 2018-06 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4284867) 2018-06 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4284878) 2018-06 Security Only Quality Update for Windows
Difference between the Probe and using the Scan Script
During the user conference they brought up the Scan Script option. This runs at workstation logon and then uploads the scan directly to Service Desk Plus, only needing an internet connection. We are currently using a daily probe to scan our workstations (mostly laptops). I'm curious, wouldn't the Scan Script work better for us and be more accurate? I'm thinking you'd want to utilize the Probe for items that are guaranteed to always be on the network (Servers, printers, desktops, etc.) Am I thinking
[Resource] Threat intelligence with STIX/TAXII threat feeds
Free solution brief: How EventLog Analyzer alerts you about malicious entities by processing the latest threat intelligence from STIX/TAXII threat feeds. Threat intelligence is organized information about potential or current attacks that threaten an organization, which helps them identify threats and make informed decisions on how to deal with them. The STIX and TAXII protocols are global standards to express and communicate threat intelligence, respectively. They help provide unified, high quality
Getting False alert from OP Manager
We are getting false alert from OP manager, we have configured the OP Manager on windows server 2k12, 1) We have configured the URL on windows client, where getting false alert.however website is running 2) Disk space alert getting false alert from Linux system, however threshold not reaching which we have configured, please let know what is the issue. Thanks, Rajendra Patil
Release announcement: Build 3700
Hey there! We're happy to announce the release of our latest build 3700 that comes with whole range of features such as new variants of map charts, customizations for widgets and charts, and GDP compliance and data protection. 1. Data protection and GDPR compliance With this release, we roll out our first phase of updates to make Analytics Plus GDPR (General Data Protection Regulation) compliant. You now have options to ensure data safety, especially during sharing and collaboration. 2. Password
How do I monitor the number and size of messages in my organization's mailboxes?
Mailboxes form the backbone of Exchange Servers and you need to monitor their size, traffic, and other properties constantly. To keep an eye on usage trends, you need to check the number and size of messages present in mailboxes in your organization. Exchange Reporter Plus lets you view: The number and size of messages in mailbox folders. A summary of the size and count of messages based on: Mailboxes Servers Databases Months Years To access these reports: Go to the Reporting tab. Select the desired
Agent isn't working in Win 10
Our desktop build version is 10.0.56 . Most of the win 10 os are always offline even though we installed agent properly. But the other os such as win 7 and xp are working well.if we reinstall it , it can be seen online for few hours.A few hours later , it's offline again . Somebody can help this problem.Thanks in advance.
Service Desk Plus MSP- iphone App and LDAP support
Hi There, We're running Service Desk Plus version 9.3 Build 9305 The application server is in a DMZ. We're testing the mobile app on the iphone and it doesn't seem to work with LDAP. looking at past posts , it looks like LDAP wasnt supported for the mobile app. Is this still the case? Logging in with a local user works ok. LDAP auth works through the web page. Kind Regards, James.
Project Report with Associated Tasks (additional question)
https://pitstop.manageengine.com/portal/community/topic/project-report-with-associated-tasks I need to change that up a bit. I replied back to the answers on here, but never received a response. If the question is marked answered, are you notified of any additional comments - just for future reference. I need a report that only has the following: Project Title Project Status Project Owner Project Scheduled Start and End Milestone Title Milestone Owner Milestone Status Milestone Schedule Start and
Self-Service Portal - user reply has technician signature
If a requester tries to reply to a technician via the "Reply" button in the Self-Service portal, the resulting window contains the same signature as the technician they are replying to; is there a way to change the reply template for the requester without effecting the reply template for technicians?
Service Desk Plus (Change Module)
Hi Network, Our current version is 9.3 Build 9335 We have associated some incidents to a particular Change. In de particular incident you can see which chang(es) the incident has been associated with. Unfortunately you cannot see in de change which incident(s) are being associated with this change. Is this correct? Kind regards and many thanks, Yves
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