Solutions
Does anyone know the logic used for the ordering of solutions that are suggested in the request resolution tab?
We are aware this looks at request subject, category etc and matches these against the keywords in the solution but what we need to know is what method it uses to suggest and order the solutions that it does.
Thanks
We are aware this looks at request subject, category etc and matches these against the keywords in the solution but what we need to know is what method it uses to suggest and order the solutions that it does.
Thanks
Topic Participants
Kelton, Darren
Dinesh Bhaskaran
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