the logic ot the solutions search engine
hello,
i dont understand the logic of the sultion search engine, the recomended solutions popups without any connection to the key words or the subject of the solutions...this issue is critical for me because the technicians dont find quickly the solutions so its make them to close the Requests without a maching solutions.
anyone know how this engine pop ups the sulotions? by key words? by the title?
I would appreciate your help,
Ariel
i dont understand the logic of the sultion search engine, the recomended solutions popups without any connection to the key words or the subject of the solutions...this issue is critical for me because the technicians dont find quickly the solutions so its make them to close the Requests without a maching solutions.
anyone know how this engine pop ups the sulotions? by key words? by the title?
I would appreciate your help,
Ariel