Incoming Email Field Modifier Triggers?
In my previous job, we used Spiceworks, which had the cool functionality of being able to set the Ticket Fields by putting in specific keywords or values. EXAMPLE -------------------------- Set ticket priority: #priority high #priority low Close a ticket: #close I'm not all that familiar with Python scripting, but I wanted to see if anyone has done anything similar in ServiceDesk Plus? Or is the functionality there and I just can't seem to find it? Thanks! Rick
9400 to 9402 upgrade Unable to load Disk Space related native library. exception in thread "thread-1"
When attempting to upgrade SDP MSP from 9400 to 9402, we received the error attached. as a summary, the error reads: Unable to load Disk Space related native library. Exception in thread "Thread-1" java.lang.UnsatisfiedLinkError: com.adventnet.tools.update.installer.DiskSpace.getFreeSpace(Ljava/lang/string;)J We also tried execstack -c <path>libDiskSpace.so
Duplicate Requesters are automatically created when creating a request by email
Hello, We are facing a problem with ServiceDesk Plus, when a requester submits a ticket/request using email, a duplicate requester with the same email gets automatically created. How can we stop this from happening? Our version is 9.3 Build 9335. Thank you.
Tips on RestAPI attributes
Hi all, I was hoping someone can point me in the right direction. I got a Powershell script which is able to add a resource and account using the RestAPI. But I was only able to do this, by reverse engineering (guessing) the required attributes. Like, is it RESOURCENAME or RESOURCE NAME. Now, my problem is, I want to add a password policy to the resource and account when I add it. Now it stays on the default one. I tried the attribute name PASSWORD, PASSWORDPOLICY or PASSWORDPOLICY but none of them
Widget question
Hi, Our team have all added a widget to the top left of the Dashboard to allow us to see 'Time spent' on SRs each day. I've two queries about this: 1) Currently the widget shows what sort of requests you have worked on but does not give you the actual hours/minutes spent overall for the day (as it does when you run a report). Is it possible to add this to the widget? 2) We only added the Dashboard on Monday but every morning when we come into the office, the widget has shifted to the bottom left
Tip #8: Audit DAG failovers using Exchange Reporter Plus.
As an administrator, you must know how painful database failovers are. They can cause unavailability of messaging options and communication loss for your employees, and you have to check your failover event logs to find out what caused the failover. Analyzing logs can be a complex and time-consuming process, which is why you need Exchange Reporter Plus' DAG Failover audit report. This report helps you monitor DAG failover logs and find reasons for the failovers for Exchange Servers 2010, 2013, and
ManageEngine Licensee mapping
Can I have a report available in the ManageEngine through which I can get the ManageEngine License Usage information. Regards Kumud Mishra 9830742793
Service 'greyed' out
Starting the AD Manager service on my 2008r2 DC and it starts and restarts fine, but the app icon in the tray is 'greyed out' and I cannot get to the web page.
How to change O365 Update Channel via deployment
Hello all I am trying to run a Custom computer script to change the update channel on Office 365. There is a simple script to do this found here: https://support.microsoft.com/en-us/help/3185078/how-to-switch-from-semi-annual-channel-to-monthly-channel The script immediately fails: C:\Program Files (x86)\DesktopCentral_Agent\Computer\Startup\16204>REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration\ /v CDNBaseUrl ERROR: The system was unable to find the specified registry
GDPR Functionality
I read the release notes for 9402 and am interested in the GDPR functionality. Can I please get additional details.
Desktop Central Automatically Moving Configuration to Trash
An automated task is running at 5AM resulting in configurations being deleted by "DC-System-User" This is undesired, as these configurations are targeted to AD groups, which deploy software and/or configurations dynamically as objects are added to those groups in AD. These configurations need to remain active, and currently I have to check the trash to find what else got deleted today, then save it as new since there is no option to undelete from trash.
SDP API - Onboarding/Offboarding with Powershell
I created a couple small and quick powershell scripts to automate onboarding/offboarding requests in SDP for new hires and terminations. They create/delete ActiveDirectory user accounts, and close/create other tickets as examples related to common onboarding/offboarding process. In addition to SDP API calls, they use native AD powershell commands, as well as ADManagerPlus API calls. In our environment, new employees are created by submitting a new user template with multiple required fields filled
Password reset by user in Password manager Pro
Is it possible to generate a report that details password that were changed by a specific user ?
Requester Refresh Frequency
how can config Refresh Frequency for requester???
Exporting data from SDP MSP
I am looking for exporting one of the Account's data Like Requesters, Request and other Request attributes. Please can you let me know how I can achieve this
TroubleShooting
I was successfull install ServiceDesk in Ubuntu 16.04, but i think i have many wrong configuration. I wan to reset/clear all database & configuration to fresh install. Please step by step to do it.
How to upgrade SDP from 8.2 to 9.4
Hello, I am using the free realease. I don't know if you can help me instead. I want to migrate from 8.2 to 9.4, sqlserver. When I did the backup from 8.2 and wanted to restore to new version 9.4, the restore process said there was incompatibility issues with realease. Do you have any guide? Thanks for your help. Sebastián
Java Update 151
Hi guys, Update for Java (Update 151, Version 8) is out already since 2 days. No patches within DC. Any news on that? Thanks, Juerggen
Automated deletion of old PMP backups?
I have daily database backups configured in the PMP application. I can't find any place in the app to control how many of these backups are kept before being purged. Can this be configure in the PMP application?
Can't edit resource when password administrator hasn't Full Access
Hello, Scenario : user 01 role is password administrator user 02 role is user user 01 and 02 are in same user group : IT. IT group has permission to view all resources of resources group VPN. user 02 has full access permission on VPN resources group but user 01 (password administrator) is the owner of VPN resources group. user 02 create a new resource in a VPN resource group. After that user 02 can't edit resource but he can edit account informations. I understand that. What I don't understand is
Need to refresh page to show assigned tasks
After upgraded to 9404 and working with tasks in the Request or Change module it will allow us to assign a tech to the task but the page does not auto refresh showing the task assigned. If we refresh the page it will show the task has successfully been assigned. I have 4 of my technicians having this issue using Edge, Chrome and Safari.
Deploy Trillian
I have been Trying to deploy Trillian from the premade template and it does not work. First before even deploying it asked for the uninstall switch. Then after contacting support, they gave me the switches but that still did not allow me to deploy the software. When I deploy this I get the system can not find file specified error. Again I have contacted support with this but all they told me based on the logs was the software was not installed which I knew it was not since my goal is installing.
SQL for recently installed software
Hello I am looking for the SQL for the out of the box report for recently installed software so we can tweek it to fit our needs,
ServiceDesk won't open after Login
Hi, After upgrade to 9406 the service desk wont work. I can connect to server, i can login but after the login the server stop respond. The only warning that i get from Chrome DevTools is: thirdparty.js?9406:4 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. Any one with this problem?
Requests by email
Hello, is there a way when a requestor sends in an email with a specific word in the title that this will then populate all the relevant fields or activate a specific template? For example we get requests to release emails from our exchange, when a request of this nature is sent in then the fields would be populated with the correct cats, priorities and then it's own specific SLA.
Remove solution from email
Hi there, when a user logs a ticket they receive an email back with there reference etc but now it seems to inlcude a solution suggestion at the bottom of the email, how do we stop this.
Linking open tasks to project
I have a number of open tasks that I want to link to a new project I created in SD Plus. How do I link or associate those tasks with the project so I do not have to recreate them?
category as mandatory field
when submitting a ticket, category should be filled out, but this is not the case every time. Could it be setup so category is a mandatory field to fill out?
Request reply opens in wrong window
I'm using Firefox Quantum 59.0.2, running in full screen mode on the right window on my desktop. When I click the Reply button on a request the "Mail to Requester" window opens in the center of the left window. If I use IE or Chrome the window opens in the correct (right) window, but I prefer using Firefox. I just checked and the "About" and "License" links in the help menu do the same thing. We're running ServiceDesk Plus, version 9.4 Build 9400, and I'm running Windows 10 1607 on my desktop. Anybody
Custom SD + Zoho Report on Requests and Changes
Hello, Could someone help me on create a Zoho Reports based on SD+ data. I've created a new custom reports (tabular view) that include some attribute on our changes, I've also create an another custom report based on "Request and associated changes". I need to merge both reports in one single reports. How I can do that? Thanks in advance for your help Best Regards Flavio
Self Service "welcome" message
Hello! Is the new message in the self service portal customisable? (Once you've clicked through the Submit a Request link). At the moment, it doesn't seem to make much sense (why does it talk about "paper"??) and is causing more confusion than help! Thanks
A forum for the forum!
There appears to be nowhere to go to provde feedback or discuss how the new(ish) PitStop forums are working. Perhaps retire this forum that appears to be not used and replace it with something more useful?
What is the point in this particular forum?
It seems to be filled with garbage and spam posts. Time for some housekeeping, guys...
Error creating a request using API
Hello to all, We have Manage engine Service Desk Plus 9.3 build 9308 I trying to use the API of Manage Engine SD Plus to create request, but when I use the simulator to try, jump the next error "Mandatory element `Account` " not found, Status: "Failed" . I am writing correctly my code and the correctly account. 1. Please help me, to solve and can I create and create the request? 2. Do you have documentation about API for the version that we are using? 3. What is requesterid, is it important, where
Access from the internet
I would like to hear if anyone has published the ADSelfService portal directly on the internet. We have some users outside our organisation, that has accounts in our AD to access some services. They have to send e-mails to helpdesk to get their password reset today. But I am unsure about the security around this, since I think I would have to place it in a DMZ but open up a lot of ports so it can access Active Dirctory. Any thoughts and experiences?
Attn: Version 11.6 customers
Hi All, We know that it has been a long time since the version 12.0 and the service pack to upgrade to 12.2 was released. Some of you might have tried version 12.0 and decided to stay in version 11.6 due to UI glitches and the different UI navigation. Some of you may already ungraded to version 12.0 but would prefer to use the old UI. This post is especially for you. 1)Now you can directly upgrade your 11.6 OpManager to 12.3.094 build bypassing 12.2 and 12.3 service packs. We have come up with a
Linux CLI monitoring
I cannot get Linux CLI monitoring to work. when i add a device via CLI it shows up as Unknown and does not let me add monitors, if i manually set Type and Vendor for the added machine i can then add monitors and they work however once rediscovery happens it resets to unknown. How can i get a device monitor by CLI to show up as Server, Linux. I do not have or want to use SNMP i want to use Linux CLI.
Nexus Hardware Sensors
There is no hardware information for Nexus Switches (Powesupply, fan, temperature, other sensors). Is it planned to integrate this,because it is a very importnt feature to most of our customers. Kind Regards Stefan
[NetFlow Analyzer online training] Learn on new features, latest enhancements, and best practices.
Hi all, We're back again with yet another series of free NetFlow Analyzer training sessions! This time we'll cover some of the latest enhancements in the product and share new use cases on troubleshooting bandwidth issues. One of the biggest challenges in bandwidth management is to understand the actual need of bandwidth and optimize consumption so as to get control over bandwidth cost. Learn how to calculate bandwidth utilization and gain more information on your total bandwidth usage with NetFlow
Add a new filter option to Advanced Filter for a custom report
Hi - is there a way to add a new filter option under advanced filters? Long story short, I import a file when new plans are added. Currently we have to update three different queries based on plan year end. I want to add a filter for 'Plan Year end'. This way it would automate the updates as the filters would be more like if = 3,6,9,12 pull these plans or if = 1,4,7,10 pull these plans. Thank you
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