First response time report
Hello, Help me make a report. I want the report to include columns: ID Request; Subject; Priority; Requester; Technician; DueBy Time; Response DueBy Time; First Response Overdue Status; Time First Response Technician; If the first response is a Worklog entry, then the entry text Worklog Details; Thank you
Report of login attempts on disabled accounts?
I would like to make a report of logon attempts on disabled AD accounts. How do I do this? Thanks Max
Write to table directly for picklist values
We created a picklist field and had over 3000 values added to it (its a list of customers). When i created this initially, i used the GUI to build the table and add a value to lookup against, then i wrote directly to the database table to add new customers. We are able to use these values in requests. When i have tried to add new customers this same way since, i see the values in the incident-additional fields views, but they do not display at all in the request templates. Anyone have any success
Windows 10 - assets - version number
Hello, Is it possible to use the assets to display the version number of Windows 10? 1703, 1709, 1803? After all, there is also a column version in the Software tab. Only the operating system has no information. Is there an update for this? When is this expected?
Linux patch management not showing any updates
Hi I would like to know what the point of the Linux patch management feature is. I installed it on a Debian machine, but I never see any updates in ME DC, while my Linux system has some (and even important Apache security updates!) available. Does the patch management feature work exactly like on Windows machines? That is, it is showing all available updates for that machine? If so, there another issue is causing the updates not to show up in my ME interface.
View all Open/Not Resolved tickets with Powershell
Are their any examples of how to pull all open/not resolved tickets with powershell/REST API? I can find a lot of examples on how to pull individual tickets with a known request ID...but I would like to pull up ALL tickets. I could also do this myself if there is a way to query all request ID's... Any help or examples would be greatly appreciated
Monitoring Memory
Hi everyone, I have OpManage 12 in my organization. I wanted to know if "Memory Usage" monitors the page file . Regards :-)
Intergration With Solarwinds Orion To Close Tickets?
Hi We currently use solarwinds to monitor our companys servers, if a server goes down solarwinds will e-mail our manage engine which will raise a ticket. My questions is there a way for solarwinds to close the ticket which was raised on manage engine when the server went down? When the server recovers solarwinds can do many things such as "Send an e-mail" "run a script, vbs / powershell" full list is in the attachment. is it possible for solarwinds to close the ticket? Thanks
Issue on servicedesk plus
Additional details of the Database used: MYSQL 2008
Service Desk crashes after upgrade to 9.2 komp.9202
Hi, does anybody experiens problems with SD+ after upgrade? System crshes every few minutes... What I have found in Win App event viewer is error related to Java ... see below. Java update didn't help at all ... Is there anybody who can help ... ? Thanks Bartek Faulting application name: java.exe, version: 7.0.550.13, time stamp: 0x5327b4dc Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24 Exception code: 0xc0000374 Fault offset: 0x00000000000c4102 Faulting process
ManageEngine SD Professional
Hi, I'm seeking help for the following issue: I've bought a SDP Plus Prof perpetual license, manage engine is running smoothly for several years after the disk ran low and everything stopped. Could anyone help me regarding this matter? Thanks!
Custom Report Filtering Problems
I have created a report to show all overdue cases and I have 2 questions on the filter options 1. to show to correct data, I set the filter with the sequence: Request Status is "Open" OR Request Status is "Onhold" AND Overdue Status is "yes". If I change the sequence to Overdue Status is "Yes" AND Request Status is "Open" OR Request Status is "Onhold", the result is difference and the data is wrong 2. I saved the report, and next time when I tried to run the report again, the filter option will automatically
How do I audit technician activity in Exchange Reporter Plus?
Exchange Reporter Plus' role-based access control functionality allows even the technologically naive to access the tool through the technician login. Amongst other things, technicians can export any of Exchange Reporter Plus' 300+ reports to specified destination folders in CSV, PDF, XLS, and HTML formats. Exchange Reporter Plus helps you view details about technicians who have exported reports, including the technician's name, reports exported, and the time of exporting. Accessing the Technician
Admin Lockout
Hi We are currently locked out of the admin function of Servicedesk plus. Can you please send me the admin reset instructions? Thanks Jason
Reporting Opened versus Closed Servivce Requests
I am looking for a query/report to pull both the Opened and Closed Service Requests for a specific time period in one query/report. I want to be able to see the number of SRs that come in and compare it to the number of SRs being closed in one report to show my management. Thanks, ~ BD88
Mandate CAB members in change control template
Hi, Is it possible to mandate a default cab member in a change template? For example in the default change template the CIO must be a cab approver and cannot be removed. Regards, Jacob.
Issues with the Copy Rules function, 9335
We're just in the process of upgrading to 9335 (from 9221). I'm happy to see the "Copy rules" function in Field and Form, Rules has been improved. For example, in 9221 if you wanted to copy a rule to another Incident template, as it was a drop down you could only select one template to copy it to. In 9335 you have the option to multi-select as many templates as you like: However, there are still problems with this: 1) It seems there is no option to overwrite an existing rule if it has the same name:
Email fetching, emails are coming through as string text
Emails are coming through as string text rather than a html email, how do I resolve this?
CCTV View
I have created CCTV view within OpManager and now that is all I can see. How do I go back to the standard view to be able to manage the environment?
Editing Asset Product List
Somebody try this that uses single sign on. Goto Admin, asset management,, products and try to edit an existing product. Gets a fail popup related to SSO. This is why SDP is getting extremely frustrating to work with. Its so bug ridden is making it difficult to justify staying with this product.
Load balancing inconsistencies
I have been using Load Balancing for request auto assignments. I have two techs currently in the Load Balancing, but what I have found is that SD+ will periodically choose one technician and assign them 6-7 requests, then start assigning them to the other technician. I currently have on tech with 2 requests and one with 7. How is this balancing? What are the variables it uses to decide who gets the request? The only reason I think the other tech keeps getting the requests is the other tech has a
SD Windows Agent
Sorry for the cross post. I've realized I asked this question in the wrong forum. Also, I've edited the question and I hope the question makes a little more sense. We have recently intergraded DC with SDP. All our workstations have the DC Agent installed and now realizing that there is also a Windows Agent for SDP. I can't seem to find much information regarding what this is for, and if we need to install this agent on our workstations as well as the DC agent. Thanks!
Change Management Custom Triggers
To Implement Change Management, we need to have custom triggers, to change status of CR's. Following is the scenario: 1. In Implementation Stage: a. Status: Deploy changes in Dev: Once Task for deploying in Dev is complete, custom trigger kicks in to Change Status to Deploy in QA. Or b. Status: Deploy changes in Dev: Once Action on Status Deploy in Dev is complete, Custom Trigger for action, "Deploy in Dev Complete" is selected. This should change the Status in Implementation Stage to Apply in QA.
Password out of sync Integrity check - full of false positives
Been using PMP since version 5. This issue is still present. The report wiil say that linux ServerA root password is out of sync. Rerun the check and now ServerA root password is now OK. 5 years now. I'm the only one with this issue? PMP running on Linux to verify Linux passwords using ssh.
OnBehalfOf User Name does not exist, please enter a valid User Name.
The title is the error we're getting after turning on the OnBehalfOf field in ME. The only two SQL cmds we ran was to turn the field to true and set the Show OBO users to All. The users are populating in the field/we can select them from the list. Not sure why we're getting the error though. Any help would be appreciated. -D
Patch applications running in the background
If you came across the error, "Patch update delayed since the application is used by another process", we have some good news for you! During the patch deployment refresh cycle, certain applications viz. Notepad++, CCleaner, Skype will still be running in the background. Hence, the patches just won't deploy to these applications. When the aforementioned error shows up, should you have configured the setting to deploy the patches during startup, there might still be applications that are running in
auto suggest feature
is there a way to turn on the auto suggest feature for new incidents, similar to the on-premise version of SDP?
Change timezone in Scheduled reports?
Problem: my scheduled reports are in PDT What I have done :personal setting and organization in EDT
Manage engine free version can we use in cloud
How to use manage engine 5 technician free version in cloud.
Requester - Site Field
I've noticed that the Site filed cannot be removed from the Incident Template, and I have no issues with this. So I'm wondering, why not just make it a permanent part of the Requester form on the template? I've tried moving it there into that open space, but it would appear that it won't allow us to do that. Unless there is a way to edit the Requester portion and I'm just not aware :) Thank you, Josh
Assigning requests to Technician on leave
I've set a leave in the schedule for my technicain user... but I can still assign requests to my user... that should not be possible.... assigning request to a technician that is on a leave for several week, is very bad. Am i missing something?
Changes Report query help
Hi we use the below Query for our monthly Overtime reports. SELECT ownaaa.first_name AS "Technician", chdt.changeid AS "Change ID", ownaaa1.first_name AS "Time Spent Technician", ownaaa.first_name AS "Technician", chdt.title AS "Title", (chargetable.timespent/60000) AS "Time Spent HH:MM", longtodate(chargetable.ts_starttime) AS "Time Spent Start Date", wltype.name AS "Billable/Overtime", chanf.udf_char2 AS "Change / Project", cstdd.name AS "Change Status", chargetable.total_charge AS "Total Charges"
Share Request using custom trigger overwrites existing shares
Hi, I've created a powershell script that takes the mail address typed in the Cc field, and shares the request with this person. This works fine as long as the tech/user only types one mail address in the field. When we type e.g. 3 addresses in the Cc field separated by "," the script works, but adds the shares one at a time. And each time the existing share is deleted. So if the Cc field consists of: user1@domain.com, user2@domain.com, user3@domain.com the following happens: 1) Request is shared
Query Report for Last Update Date and Time
Hi Team, I want to achieve a report and that needs to be scheduled. Below is my requirement. I want to generate a report if any 'Open' and 'On Hold' tickets are not updated for 3 days to an email ID & distribution list. Let me know if any clarifications needed. My existing ticket number # 8212262. Thanks & regards, Ramachandran K
Apply the "Divide and Conquer" strategy to deal with ticket backlogs
Before we get started with our report, let's quickly skim through the basics. Ticket backlogs refer to tickets that remain unresolved even after a said period of time. These tickets usually include unassigned tickets, tickets unresolved after the first response, or tickets that are assigned but haven't been resolved by the technicians due to a number of reasons such as overflowing ticket volumes, dependencies, or other complexities that require extra time. An effective way to stay on top of ticket
application monitoring in APM
Can a Vxml application deployed in tomcat 7.x be monitored and all the errors be reported.
Appmanager Linux Server Scheduled Job Monitoring
Hi, We can monitor scheduled jobs in windows server monitor and create alarms it. Can we monitor scheduled jobs in Linux server via Appman? Thanks & Regards,
Number of roles in Field & Form Rules
Hi, How many roles can I add in Field & Form Rules? Is there a limited or unlimited number? Thanks
Command to set the contact phone number of the email parser
Hello. Tell the e-mail receiver command to set the contact phone number in the author of the request. Sincerely. Igor Stepanenko.
Moving OnDemand Service Desk Plus to Azure AD
Hi All, Does OnDemand service desk plus support Azure AD, we want to move the OnDemand service desk plus authentication from ADFS to AzureAD. Kind Regards, Delisile Mzila
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