Write to table directly for picklist values
We created a picklist field and had over 3000 values added to it (its a list of customers). When i created this initially, i used the GUI to build the table and add a value to lookup against, then i wrote directly to the database table to add new customers. We are able to use these values in requests.
When i have tried to add new customers this same way since, i see the values in the incident-additional fields views, but they do not display at all in the request templates.
Anyone have any success doing this? We find ourselves having to enter multiple customers a day to this field but my time is too limited to allow me to update each these myself as an admin.
When i have tried to add new customers this same way since, i see the values in the incident-additional fields views, but they do not display at all in the request templates.
Anyone have any success doing this? We find ourselves having to enter multiple customers a day to this field but my time is too limited to allow me to update each these myself as an admin.