Load balancing inconsistencies
I have been using Load Balancing for request auto assignments. I have two techs currently in the Load Balancing, but what I have found is that SD+ will periodically choose one technician and assign them 6-7 requests, then start assigning them to the other technician. I currently have on tech with 2 requests and one with 7. How is this balancing? What are the variables it uses to decide who gets the request? The only reason I think the other tech keeps getting the requests is the other tech has a High Priority ticket that is a 6 days old. But then again the other tech with 7 requests has a high priority from 3 days ago.