technican absent -> backup technican
Hello, Im searching for solution to make request that a technican receive during his absent to make vissible to his teammates. I saw the possibilities to set absents in dashboard an set an backup technican, but often our techniscans forget to set this
Alter Index Failed Error
If I set performance schedule: I get these errors (system log): I have set the manage engine service account to match my SQL service and SQL agent account. And gave full perms to the folders/subs folders. Also, verified account has full db owner perms.
Agent communication port same as WEB UI access for administrator
It has come to our attention that the UEM agent communication with the UEM server is currently configured to use the same port as the one designated for administrators to access the UEM web console, e.g. port 8020 Following documentation: https://www.manageengine.com/products/desktop-central/general-how-to.html
Tomcat vulnerability CVE-2025-24813
Hi, Summary: Apache Tomcat is vulnerable to a Path Equivalence issue, allowing for remote code execution, information disclosure, and injection of malicious content into uploaded files. The vulnerability affects versions 11.0.0-M1 through 11.0.2, 10.1.0-M1
Issue Agent Install for Windows Server
Hi boys, I have the following issue when I try to install the agent in a windows server, this are the logs: [27/03/2025 02:01:55 p. m.][INF0]-AgentInstaller.exe is valid, verification success. [27/03/2025 02:01:55 p. m.][INF0]-AgentLibrary.dll is valid,
Patch Tuesday Updates: April 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-04 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5055596) (CVE-2025-29824) (ESU) 2025-04 Security Only
Patch Tuesday Updates: April 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-04 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5055596) (CVE-2025-29824) (ESU) 2025-04 Security Only
Bulk Mail-Enabled Contacts Creation
Good Morning, I've been trying to mass create external mail-enabled contacts through ManageEngine as if I were to create them manually. Despite how I've tried to use the sample CSV, manipulate the headers and attributes, I have had 0 success. I'm trying
Clear complete database and start from scratch
Hi, I am testing Recoverymanager for backing up local AD & Entra, but after a lot of testing I want to start with a clean database and repository (so let the system forget all the previous made backups). Is there an easy way to do this? Kind regards,
Ongoing Mail Service Issue – UK DC
Dear Users, We are currently experiencing an issue affecting mail fetching and sending in the UK DC. Our team is actively working to resolve this with the highest priority. Please do not reconfigure your mail server settings until you receive confirmation
Is there a way to migrate a server monitor from one probe to another?
My system is running the Enterprise version of OPM, with one central server and three probe servers. We have been adding monitors for many VMs using the Discovery -> Add Device/Server method. Recently, while adding vCenter and ESX hosts to OPM, I found
DataSecurity Plus software have the feature file copy limit
"Does the ManageEngine DataSecurity Plus software have the feature to define a limit for users so they can't copy more than, for example, 2 GB of data per day?"
ServiceDesk Plus Cloud – Intermittent Slowness in IN DC
Dear Customers, We're currently experiencing a network-level disturbance that's causing intermittent slowness while accessing the ServiceDesk Plus Cloud application. Our team is actively investigating and working on a resolution with top priority. We
Underlying data of reports in Analytic Plus
When I run a report in Service desk, I can see the query that generates the data. Can I do achieve the same when I run a report in Analytics Plus? I do see that one can view the underlying data from a report in Analytics Plus, but I would like to know
Adobe Application
Hello everyone, I've been having a problem for a few days, Adobe Application Manager is missing or damaged - can anyone tell me how to fix this?
NBAR Status is show disabled but can view Layer-7 application
I noticed that the "NBAR Configuration" page on my device displays "Disabled" under NBAR Status, but there is traffic being shown on the Layer-7 application page. Can you help me understand why this is happening and what steps I can take to fix it? Thank
Is it possible to customize the dashboard in EndPoint Central?
I would like to customize the dashboard in my Endpoint Central portal. Is this possible? If not can this option be added?
Download old version of ServiceDesk Plus
Hello everyone, I need to migrate ServiceDesk Plus from 32 bits to 64 bits. So Im trying to download the installer version 64bits 13.0 build 13007. Where can I get it?
Move all past and present ticket to new account
All our Technicians have two accounts. Their regular corporate account they do all their normal corporate functions on and a privileged account they use for administrative rights when working on equipment. Right now all the technician accounts in our
Cost of service - reports
Hi, I am interested to understand where we can use Service cost attribute: There is an option to define cost per each service. Is there any report that can show us total cost per closed requests?
Phriendly Phishing 3.3.1 unable to deploy. It stays in "yet to apply"stage for ever
Hi everyone, how are you? Question, if someone ever deployed Phriendly Phishing before, could you please give me a hand to achieve this? I am trying to deploy an Add-on for Outlook. The add-on is from an app called Phriendly Phishing, a software to report
Major Updates on ME MDM Enrollment UI
We are excited to announce significant updates to the ME MDM Enrollment UI, aimed at enhancing your experience and streamlining the Enrollment process. These changes are planned for release in this Quarter and also applies to MDM in EC. 1. Enrollment
How to GET attachments under Request module?
Is it really naive to ask about: SDF-34512 : Rest API support to GET/ADD/DELETE the attachments under Request and Tasks module. I have tried two times by Menage Engine Support with same question. Specially interessting was how to GET an attachment within REST API. So at the second time I have asked directly: How to GET attachments under Request module? And the answer was : Please refer the below link https://www.manageengine.com/products/service-desk/help/adminguide/api/request-operations.html#Attachment
Assign trial license, until the renewal is completed.
El cliente está en la fase de renovación de la licencia, pero necesitamos asignar una versión de prueba para que el cliente no pierda el acceso.
Can't GET "View all requests" on POSTMAN
I'm struggling to obtain the View All Requests on the API Doc through POSTMAN, however, it works fine on the document itself when I test it. https://support.altiatech.com/SetUpWizard.do?forwardTo=apidoc As you can see here, this syntax works fine, and
XML Schema Error 14910
Hello, after updating to 14910 I am receiving the attached XML Schema error and I am unable to start the helpdesk. Please help.
OS Deployment
Please can someone clarify if it is possible to push a new OS image to a device that is NOT on the same network as the Endpoint Central server. The scenario could be that I have a home worker with a device with the EC agent installed and I need to replace
Add Columns to "Search AD Objects"
Hello, Currently the "Search AD Objects" features only returns 4 columns (Name, ObjectClass, DN, and Domain Name). This is not very useful when searching for other attributes such as the SAMAccountname to check for all users with Martinez, for example. Can you add more columns or allow the user to select which columns appear? Here is a screenshot:
Report - users with 'all request' (requester allowed to view)
Hi, I need to make a report of all users who have permission to view all requests (not just their own). Anyone can help? ;)
How to Auto. populate selected User Email Address on Request Additional Field?
Dear All, We are populating the Employee Display name along with its internal ID on the Request Additional Fields. Once the Employee is selected, how we can also set its Email address on another Request Additonal Field? We are using below script to populate
Adding Servers to End Point Central while limiting access
Hello, I have been an End Point Central customer for many years now, all of my user endpoints are managed here. I am now trying to expand features like Patch Management to my Servers. The first thing I want to do is separate the Servers from view of my
Accessing 'Last logon user' using API
Hi everyone. When I query the SoM Computers URI in Endpoint Central I get a lot of info including the 'logged on users' but I need to fetch or query the 'Last logon user'. Is this possible? Can I add fields/columns to the output? Thanks. Regards, Mi
Tomcat CVE-2025-24813, CVSS 9.8
Hello, Tomcat has a critical vulnerability that has been fixed in 9.0.99. However, as far as I can tell, our Endpoint Central 11.4.2500.18 still uses 9.0.91 (last updated in build 11.3.2440.01). Any plans to release an update soon? Many thanks in advance.
Anti Virus Exclusions for Desktop Central - Server and Client
Looking all the exclusion required for Endpoint central product.
service stops immediately after database restore
Dear Support Team, I am experiencing a critical issue with AdManager Plus v8 after attempting to restore a database. The service stops immediately after starting Error in wrapper Logs: INFO | jvm 1 | 2025/03/29 23:02:35 | Modules already Populated INFO
How to extract fields
I've been trying to extract fields. In the "Extract Additional Fields" config I can successfully set up the fields but it is then unable to match these in any logs. Not sure what I'm missing here. Are there any more detailed resources to read or any common
Default requester view permissions
Is there a way to default all new requesters to be able to view all requests? The default seems to be to let them view only their own requests, and I'd rather not have to update this every time a new users is added.
Updating Office Locations of Employees
We are standardizing office location names for employees in AzureAD / Entra. I would like to know impacts of this change as tickets and assets are associated to users via "Sites". Sites are generated via Office Location for Requesters. So If we change
SDP + Endpoint Central + Active
Hello everyone. There is an SDP server, Endpoint Central was recently installed on it and integrated with SDP before installation. Endpoint Central has configured and made all the necessary API settings When you log into the "Inventory" tab in Endpoint
Endpoint central debug mode on server
Our server has been down for 2 days and the last thing I got from support was late last night and the asked for some .crt files but in debug version. I asked them to explain how to do that and still nothing back from them. I have been a customer for 13
Next Page