Update from really old version
Hello, I've been running a rather small instance of MDM Plus for a few years now, and did not update for some time, and now my update path is: current -> 11.1.2400.11 -> 11.2.2500.14 -> 11.2.2504.09 But can not do it because of not having the older certificates
Secure Your Spot at ManageEngine's SHIELD - CyberDefence in Manchester and London: Where Cricket Meets Cybersecurity
United Kingdom's First Shield Cyberdefence Hello, We're thrilled to invite you to "SHIELD - Cyberdefence," a one-of-a-kind symposium where cricket meets cybersecurity, conducted by ManageEngine! This is an exciting opportunity to learn how cutting-edge
Auto-assign Consumables in Service Desk Plus Cloud
Hello, I got a request from one of my company's IT coordinators. Could we look at the possibility of automatically assigning consumable assets ( monitor, dock, keyboard, mouse, headset, etc.) to users when their hardware request ticket gets closed? Example
Report Request: Current Approval Stage and Approver name
Hi, I am writing to request a query report that provides visibility into current approval workflows within requests in servicedesk plus We need this report to track the progress of active requests and identify any potential bottlenecks. Please generate
Log360 Cloud: Agent support to be discontinued for Windows OS versions older than 7
Hi everyone, As part of an upcoming update, Log360 Cloud will no longer support installing the agent on Windows operating systems older than Windows 7. While you can still collect logs from such systems by mapping them to a supported device, direct log
Using a Page Script to get the requesters login_name
Hello! I am trying to use a Page script to make a button that will link to our internal employee site and open the requesters profile card. The site is example.com/login_name The problem is that the login_name is not always firstname.lastname and primary
Can't upgrade from 14840 to 14970 -- Signature does not match with any valid certificates
Every time I attempt to upgrade from 14.840 to 14.970 using ManageEngine_ServiceDesk_Plus_14970_SP-0.ppm I get this error I have downloaded the cert here: https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html > Version
Is Mobile Device Management needed to manage Windows laptops
We have no need to manage Android or iOS devices. But we have around 100 Windows laptops which are typically kept off-site for weeks at a time. Do we need to purchase Mobile Device Management Plus to manage these devices when they are off-site?
Email delivery delayed
We're noticing longer than usual delays on email notifications sent from ServiceDesk Plus Cloud this morning. For example, I opened a ticket at 7:43am this morning through the technician portal, but the technicians in the group I assigned it to did not
My Aging Request by technician report is not working
Hi My Aging Request by technician report is not working. The error is: Invalid object name 'WorkOrder_Threaded'. SELECT au.FIRST_NAME 'Associate', (SELECT COUNT(wo4.WORKORDERID) FROM Workorder_Threaded wot4 INNER JOIN workorder wo4 ON wo4.WORKORDERID=wot4.WORKORDERID
[New Release] ADManager Plus' latest build 8020 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8020. Features Risk exposure management: Provides a visual map of high-privilege accounts, helping identify vulnerabilities and privilege escalation
[Security update] Log360 Cloud Threat Analytics authentication
EventLog Analyzer customers using the Advanced Threat Analytics add-on with Log360 Cloud Threat Analytics are required to update to version 12550 or later for improved authentication security. The new version enhances security by introducing IP restriction,
Updating to 15.1
I started the update process and received a popup that left me unsure as how to proceed. See attached screen shot.
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft has frozen developments and enhancements for their Exchange Web Services (EWS) for Exchange Online and Office 365 were frozen back in 2018 itself and will retire this service from October
Recently installed ManageEngine Malware Protection causing false positives with Microsoft endpoint protection
This was something that was autoinstalled on my domain computers I believe with a recent cloud agent update. I looked through the cloud agent settings but don't see an option to disable it. Is this possible?
Integration Microsoft LAPS
How about the plans to show the technicans the new encrypted LAPS password. At the moment the LAPS is only supportet in the legacy version, not in the new LAPS for Windows with encrypted password! Old version has the ldap attributes: ms-mcs-AdmPwd ms-mcs-AdmPwdExpirationTime
Allow or disallow users to read some password in clear text but no some others
Hi, i there a way to share accounts to different users giving them access in clear text on some passwords but not on some others with only connexion using the account but without reat it ? thanks regards
Red Hat Linux Patching Alert: Update Nomination Settings Before July 7, 2025
Hello everyone ! Starting July 7, 2025, Red Hat will no longer allow logins using an email address. If your Red Hat nomination currently uses an email ID instead of a username, this change could affect patch deployment and related automation workflows.
Average speed showing in the GUI doesn't match with the nubmer in the graph
Just got the free version Netflow manager installed and test its function. It's great! Thanks. Happen to see this issue, Maybe it's a bug: from the conversation, it shows the speed is 37.12 Mbps. but while click the graph, it shows about 3.7Mbps. See
Printer Management in MDM
Hi team, is it possible to manage printers in Mobile Device Management for Android Devices? Thank you! BR Nico
Failed to download office patch meta json with error code : 404
Hi, I have a problem distributing Microsoft Office 365 patches on Workstations. we get the below error Failed to download office patch meta json with error code : 404 Patches can be downloaded but when i press install i get the above error. And as per
OSD replication to remote office stuck on "Yet to start image replication"
Hi, I am having issues when replicating images to a particular remote office. In the example, I have 2 remote offices, I have a W10 image and a W11 image both captured and stored in the local office image repository. When replicating either of these images
Suggestion, column chooser : part of a patch policy
Hi , it would be very helpful if we could add a column to know if the system are part of an auto-patch policy in the column chooser. So we could sort the managed system by auto-patch policy and see if we missed a system.
Secure your browsers from the Cloud9 browser botnet malicious extension.
Hello Browser Security Plus users, As reported by Bleeping Computer, the Cloud9 browser botnet is discovered to thieve sensitive data from your browsers by using malicious extensions. These malicious extensions can get entire access to your browser remotely
Join us at the Endpoint Central Workshop and get certified!
Hello Everyone, We would like to invite you to our Endpoint Central Workshop in Toronto on October 30 . Organizations are always in pursuit of enhancing their systems and streamlining operations. Given your organization's utilization of Unified Endpoint
Problems with registry changes
I am trying to change the value at the registry key "Software\Classes\CLSID\{323CA680-C24D-4099-B94D-446DD2D7249E}\ShellFolder". These keys are more protected by the system, and it seems the DesktopCentral agent, which is running as SYSTEM cannot make the change directly. So, I set up a permissions management task to add SYSTEM to that key with full privileges. This doesn't seem to work, since these keys are not set to inherit permissions from above, and the SYSTEM account only has read access to
Google Chrome
is there a template or a configuration to disable the auto update of Google Chrome? Glad to see that you have it available in patch management, is there a way to disable the autoupdate and let patch management handle it?
Language Not changing
Hi, I've just installed desktop central on my network, However when I create an AD user and have the language set to English, it default's to Spanish, I've set up the user with the default Admin account. I have tried changing it as the user and also deleted the user and tried again, Any idea with how I can get this changed?
Enhances and Bug Fixes between 90111 and 90121
We are running build 90111. The latest hotfix is 90121 but the documentation shows only Enhancements and Bug Fixes between 90103 and 90121 Where can I get a list of differences between 90111 and 90121? Mike
Issue with patch ID 98573
We are getting the following when desktop central is trying to push patch ID 98573: The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade. This seems to be happening on desktop OS's; servers seem to install it ok. The patch is not detected as being needed by Windows Update. I'm
Disable Java Update Configuration
We have probably a handful of systems that require a specific build of JAVA for the application that is installed on them to function. We do not want to disable auto updates of java across the domain, but want an easy way to block further installation of JAVA on those systems when we push out the latest build of java.. These systems are not connected to the internet so there is no way for them to automatically update java, we have to push them out.. (these are the systems on that specific build)
Install MSU Patch
We recently had some reports of IE9 crashing after installing a MS patch KB3008923. Microsoft released an update that fixes the issue, KB3025945. However it is not an available patch in DC. I tried pushing it out as a software package but cannot get it to work. Anyone know how to push out this patch? Thanks.
Java template
We were running on Java 8 update 25. This was from a template in desktop central. I was wondering if there was a newer version, so i searched in templates and found Java 8 update 32. So I downloaded the package and added the new version in the configuation and deployd the new verson to some of our machines. After he said it was finished I went to the computer and looked by software in controlpanel. there i saw 2 versions of Java. The old version and the newer one. Is there a way the newer version
Deleted computer still appears in custom reports
In these custom reports a computer appears that does not exist for more than a year. This computer has been removed from active directory and does not appear in the Inventory view or in the All systems view of Patch Mgmt or in the SoM view. Neither it appears in pre-built reports like the "All computers" report. But in existing custom reports and also when I create a new custom report - type 'computer' or 'software' does not matter - this computer still appears. This is a problem for us because I
What version should I be updating to?
Hello Desktop Central Team: Which version should I be installing to be up-to-date? According to the service pack webpage (http://www.manageengine.com/products/desktop-central/service-packs.html) the latest version is 90121. According to the security page, (https://connect.manageengine.com/tags/securityupdate-dc -> http://www.manageengine.com/products/desktop-central/cve20149331-cross-site-request-forgery.html ) I need to be at 90130 to have the security hole patched. According to the url (https://uploads.zohocorp.com/Internal_Useruploads/Desktop_Central/o_19d4gos3eubj99rgm4kjm1h8h1/ManageEngine_Desktop_Central_9_0_0_SP-0_132.ppm)
Force Reboot after deploying patches
Hello all, We've recently begun to patch our Windows environment after a half year hiatus. I've noticed that a many computers are stuck at the "Retry in Progress" status and hanging on the last patch (out of 70). We began patching around October 26, and the patch configuration still shows "Retry in Progress" on those same machines. Has anyone else experienced this issue and come up with a solution? Is there any way to force a reboot of a machine so that the last patch pushes? Thanks in advance for
Problem with Authenticating the Integration ( Integrate Desktop Central with Service Desk Plus)
Hi All, I have a problem with Authenticating the Integration . Desktop central with key license 30 days I get API key in Desktop central , then I get error when I import to Service Desk Plus. Why API key Invalid . Who can tell me how can I fix it ? Thanks
Block Executable - Upload CSV file of known bad HASH
The new feature from our recent upgrade appears very beneficial. https://www.manageengine.com/products/desktop-central/help/inventory/block_executables.html?dci Sadly the very first thing Security & I thought of was not possible. Security & I had this brilliant idea of uploading a CSV file of all known bad executable HASH values. Known Virus, Malware, Cryptos, ect. ect. Sadly the only way to block a hash is to upload the actual .exe. Would it be possible in the future you could add this feature?
Network Adapter Information
Want to know if it is possible to view the mac address of the Wireless network adapter in Desktop Central? We have got the agent installed and the inventory details pulled into DC, but when we drill into the system the only thing we see is the Ethernet adapter details and no Wireless adapter details.
Desktop Central - Managed Services??
Hello all, I hope this isn't a dumb question, but is it possible to use ManageEngine Desktop Central to manage Windows Updates and App updates and Software Deployment on remote computers (not on the same LAN as the admin console)? I don't know anything about Desktop Central at all. I handle maintenance for 5 small businesses (Windows Updates, Server Updates, Antivirus Updates etc), each with about 10 computers. It's quite time consuming to stay on top of Microsoft Updates and Third Party App updates.
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