Department is set to General for all new users
Department is set to General for all new users Noticed this today, for all new users. Department is showing correctly in Zoho Directory, and the mapping for Department is correct, no changes since we implemented the system.
Report Error on Run
Good Day All reports fail with the below error Your Version : 14.9 Build 14970 Database: PGSQL
[Mastering Analytics Plus 6.0 webinar series] Explore IT’s first decision intelligence platform
Hi there, We are thrilled to kick off the first session of our upcoming five-part webinar series, where we walk through Analytics Plus 6.0—IT’s first-ever decision intelligence platform. While traditional analytics stop at telling you what happened, decision
High Availability Licensing and Server Support for ManageEngine Product
Hello, I would like to inquire about the High Availability (HA) setup for the following ManageEngine products: Exchange Reporter Specifically, I would like to know: Does setting up High Availability for these products require an additional license, or
Schedule Reports issue
Dear Sir, I have set a schedule report. it works good. If the schedule report doesn't have any data, may I set the system don't send mail ? Thanks. Finley
Using WSUS as the source of update files...
Hi all; My customer prefers to use WSUS in Internet side and Endpoint Central as the intranet side. Is it possible to sync updates from WSUS? Thanks
SDP - Change request status on technician or user reply.
Hi, I was wondering, is there a way to automatically change a request status to "User Responded" when a requester adds a note, replies to a message or attaches another file? Also, when technician does the same, I would like the request to change its status automatically to :Awaiting Response" I've tried to use the business rules, but they seem to lack this functionality. Is there any other way around? Thank you, Miron
Automatic Updater for AD Self Service Plus
Is there an automated updater for this software? I need to make sure we are covered as soon as possible for any zero-day exploits out there
New Request Timer Action Not Working...
We have over 1500 tickets in our system, with about 200 of them sitting in an "awaiting a reply" custom status. We've made a process change and decided to close tickets in the "awaiting a reply" status for longer than 10 business days. This works for
Technician Forwarding an Email as the Requester
Hi all, In service-desk products I've used before, I've utilised the ability for techs to forward an email request to the system on behalf of another user. For example, the tech receives a direct email with a request from an end-user called Joe Bloggs,
problem with Purchase Order
When I write the price of the item in the purchase order, the value is rounded after two numbers after the comma. For example, when writing the price 5.001, it is written as 5 only, or when writing the price 5.006, it becomes 5.01. I want to cancel this
RecoveryManager Plus build 6301 has been released with issue fixes.
We have released RecoveryManager Plus build 6301 with the following issue fixes. Issue fix: An issue where the service account credentials prompt failed to appear during AD object restoration, in domains configured using an account without write privileges,
Make data-driven decisions with the AWS Reservations Report
Hi there, We’re excited to launch the AWS Reservations Report in CloudSpend, giving you deeper insights into your cloud cost optimization efforts! Reservations are a powerful way to reduce AWS costs by committing to long-term usage in exchange for significant
Import SSL Certificate from command line?
I am wondering if it is possible to import an SSL certificate from the command line rather than being forced to use the GUI. This would let me use the "Certify the Web" app to generate a Let's Encrypt certificate and import it to SDP automatically.
wildcard search in servicedesk plus
is there no way to do a wildcard search in SD+? the search is terrible currently... I've tried regex, %, * can't seem to get anything to work.
Need template to monitor Dell EMC Switch
Dear all, I need to monitor Dell EMC S5224F-ON. Is any template available? Best regards,
Issue Creating Account via REST API - "Value not provided" Error 400
Dears, I am encountering an issue while attempting to create a new account in our ServiceDesk Plus MSP instance using the REST API. I am making an HTTP POST request to the /api/v3/accounts endpoint via Postman. Authentication via the authtoken header
Obtain user role through Deluge
Hello there! I'm trying to discover the logged-in users role, from this, I would determine what elements to display in the presented template. For instance, if a bog standard user was accessing the Self-Service Portal logging a ticket, they would only
deleting/changing on behalf of
we frequently receive requests on behalf of users that the request is not for (i.e. my manager said i need so they put on behalf of the manager when the requester is the one that requires the service). I wanted to know if you can look into an enhancement where an SDAdmin can delete or change who the on behalf of user is. We can change the requester but once the on behalf of field is used, it cannot be changed Thanks Judith
Worklog custom field mandatory
Good morning, Is there any way to make a worklog custom field mandatory?
Alert Criteria - Null field
Is it possible to add a match against a null field when building the Alert Criteria in an Alert Profile?
Revoke Request life cycle
Hello, I have a RLC where there is a need release the ticket from the Life cycle in a specific situation, and change the template. I saw in another topic that this seems to be a feature in the cloud version of SDP. How can a Technician use the Revoke
AD360 SMS proxy patch
Kindly download the patch
High Availability Licensing and Server Support for ManageEngine
Hello, I would like to inquire about the High Availability (HA) setup for the following ManageEngine product: AD Manager Specifically, I would like to know: Does setting up High Availability for these products require an additional license, or is it supported
Service Desk Plus and Endpoint Central on same Windows Server
Our Endpoint Central server, a virtual Windows Server 2016 server, is now running version 11.3.2416.21, and our Service Desk Plus server, a virtual Windows Server 2016 server, is running 14.8 Build 14820. The Endpoint Central server is currently on a
Alert Criteria - Null field
Is it possible to add a match against a null field when building the Alert Criteria in an Alert Profile?
ServiceDesk Plus Cloud: Issue with Mail
Dear Customers, We are currently experiencing issues with mail fetching and sending within the ServiceDesk Plus Cloud application. This issue is affecting certain customers hosted in our EU data centre. We understand the inconvenience this may cause and
ServiceDesk Plus On-Premise Free Version
Dear team, One of our clients has obtained a Free Edition license of ManageEngine ServiceDesk Plus (On-Premise) earlier this year. While the activation process was completed without issues, the client would like to confirm the following: Could you please
ChatGPT integration - topic moderation policy?
We’ve integrated our local instance of ServiceDesk Plus MSP with ChatGPT. While the integration is functioning correctly, we would like to restrict the type of questions users can ask the chatbot to only IT-related topics. Theoretically, we understand
Per port Cisco ISE compliance checks?
I'm having issues with writing "Advanced Custom Criteria" that works to run compliance checks on each port of a Cisco switch. Basically, I would like to write the criteria to check if an interface has all the correct ISE configuration on each port unless
Change Template
Hi all, Is it at all possible to add a new expander field into a template? I have a use case where I want to add a new field into our Change template, to match existing OOB fields. Example below highlighted with '1'. I don't see any options to do this,
SDP On Demand: Help Card Display
Seeing how the Help Card is currently setup in SDP Cloud, can we make it appear already in the right pane when the request form is loaded and make it available to requesters when they create a request, not just for technicians; exactly the same how it
Unintentional Shutdowns after Patches
Hello, We keep receiving messages from users complaining that their laptops are being restarted or shut down unexpectedly after patches are applied. We have configured a policy for the affected patches: "no notification, no restart." Do we need to change
Issue Adding Firefox Extensions with “@” in ID to Whitelist Policy
Hello, I'm currently configuring a whitelist policy for Firefox extensions in Browser Security Plus. While trying to add certain accessibility testing extensions such as: axe DevTools (ID: axe-devtools-browser@deque.com) WCAG Contrast Checker (ID: wcagcontrastchecker@firefox-extension)
Power BI ERROR: character with byte sequence 0xe2 0x80 0x8b in encoding "UTF8" has no equivalent in encoding "WIN1252";
Executing a query from SDP in Power BI results in the error: ERROR: character with byte sequence 0xe2 0x80 0x8b in encoding "UTF8" has no equivalent in encoding "WIN1252"; It is the FullDescription column in the WorkOrderToDescription table. I saw in
Add a place for custom CSS directly in the ESM portal
When customizing the ESM portal the only place to edit it is in the \ManageEngine\ServiceDesk\custom\style\aesm_portal.css file Currently when upgrading the helpdesk we lost all of our changes in that CSS file Please add a place in the ESM portal where
Auto Delete of Sync Users Not Working
Greetings! In reference to this article to set up auto deletion of users for users that aren't in AD anymore (https://pitstop.manageengine.com/portal/en/community/topic/foryourinformation-11-auto-delete-users-that-no-longer-exist-in-the-active-directory),
[SDP Cloud] Help Card for template request
Hello Support. Is there a possibility to configure a Help Card to register tickets in ServiceDesk Plus Cloud? That is to say: Use this area to display a short description or any instruction, notes, or guidelines for Requester. This is an example of what
How can we Update the Request Fields through Request Custom Functions?
Dear All, I would like to have a Request - Custom Function where it updates the Level (field) to "Tier 2" and also updates a Request Additional Field (udf_sline_8711) to "Request Approval Level 1 - Approved". I will be using this custom function in Approval
Assets Display in Request Form ServiceDesk Plus Build 14970
Dear Support Team, I am encountering an issue with asset visibility in ServiceDesk Plus Build 14970. Below is a detailed description of the problem: Problem Description: The initiator has 5 assets assigned to them: Computer Laptop Monitor SIP Phone Tablet
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