November 2015 Microsoft Security Updates
Hello all Three of the patches in this month's updates need to be installed in a specific order - MS15-115, -121, and -122. Will Desktop Central handle these updates in the correct order? Thanks
"Software Uninstall Successfully" hangs
I am evaluating Desktop Central 9 and did couple of regular tasks including software uninstallation. I tried to uninstall "Adobe Reader 7.0.8" from 5 machines and after a long time now status is still showing "Uninstall Initiated Successfully". I re-scanned them and Adobe Reader is still there. Any idea what it might be or what I did wrong?
Desktop Central remote control help
I am trying to use the remote control component in Desktop Central. When I click to start the agent, a new window pops up saying "Please wait...Establishing remote control connection on -"computer name". After this nothing happens. The screen just keeps saying that it is establishing the connection. I tried accessing several computer from my machine with the same results. It used to work on Windows 7 but I recently installed Windows 10. Has not worked since. I am using Google chrome version 46.0.2490.86
Deploy Policy Wanted - Reboot only if no user is signed on
Hello I would like a deployment policy that reboots only if no user is signed on. I thought that option was already available in fact, but not seeing it. Is that something can be incorporated if there is no interactive session going on a computer? If it already exists, could you help lead me to it :) Thank you!
Patch Failure Stops Patching Process
I have noticed that when we deploy automatic patches, that when a patch in a deployment fails on a server, then the entire patch sequence for the server stops. All of the other patches are not deployed. Is there a setting that needs to be set in order for the remaining patches to deploy. This is causing issues with our compliance model and creates a situation where we have to manually go back and verify patch completion and redeploy manually. Thanks
Rebuilt Server (new hardware) Seen as "down" in DTC
We had a motherboard, (includes NIC-macs), harddrives replaced on a server, and while active directory is happy with this server and its complex software installations. Desktop central agent is not. It was showing as "down" so I reinstalled the agent, and that completed quickly and still showed as down. So I'm attempting to uninstall the agent, and here's where I see it just hanging. I expect removing it from DTC and readding it, might be the way to go. Just curious what DTC might be looking
Anti-Virus Update Report Question
Is it possible to have a report or run a scan to see what computers are lacking ant-virus software on them?
Down Machines in DTC
I applied the 9.1.84 update on Monday 11/16/2015 of last week to my DTC server. After the update I have a great number of my machines reporting as down in DTC. Also what is the acceptable time frame for machines to update their software I have a couple dozen that are alive and on the network that have yet to update. I have bounced the machine that DTC is living on in an attempt to force the machines to reestablish connection to DTC. I can ping the machines just fine and when I log onto the machines
Update Templates
Hi there, Recently I had no use of the Desktop Central in last few months. Now I installed this back in Feb 2015. Can ayone tell me how to update the Templates under Software Deployment please? Last were back in June 2015. Many thanks, Terry
remove domain users from Local Admin group on Computers (with DC
Hi Is it possible to remove domain users from Local Admin group on Computers (with DC)?
file corrupt, how to repair it?
However, if I save the PDF file to their computer, the downloaded file becomes corrupt. The PDF file is always some KB, but very important to me. The error message when I'm opening the downloaded PDF: error at opening document. and file is damaged
MySQL database (5.0) will not start up
The data is held in a single large file named ibdata1, and the file seems to have grown too large. This database is held on a Windows 2003 Server. I need someone to tell me how to extract the data from the large datafile without starting the database OR extend the allowed size for the file on Windows so that I can start db. Starting the db from a command window, I get: >> CMD window >> C:\Program Files\MySQL\MySQL Server 5.0\bin>mysql ERROR 2003 (HY000): Can't connect to MySQL server on 'localhost'
KB3004365 not detected as missing on most computers
I have 300 computers that are missing KB3004365, but only a few are showing as missing in the Desktop Central console. In the log on the clients that are not getting the update, there is a line that reads: [ 2015-11-30 08:44:51:060 ] [ 2916 ] [INFO] GetValuesUsingWMIQuery : The required Value is given by : KB3004365 Attached are screenshots from windows update on a typical client machine, as well as the DC server console. Please advise.
New to Desktop Central
Hi I am new to desktop central and was hoping you can help me. I am trying to create a helpdesk procedure with desktop central. I know that a user will have a client in their machine that they can click and send email to a mailbox. (the support mailbox) I am now looking at where these tickets are saved. ( I know it reaches the email inbox but would like to see a console of a page where every ticket is logged). Any help would be appreciated. Thanks
MS outlook policies
Dears We want to apply policies to enforce end users using Email tracking as per the below screen shot and denied them to make any change. Policy Name : smime Type of File: PKCS #7 Signature (.p7s)
Desktop Central port use (Patching, Remote Controle, Remote File Sharing)
Hye people off the forum, I found some good information that can be useful to some people. Currently I'm experimenting with Desktop Central in a small test environment. I have tested some patch functions, Remote Control en scan/inventory off PC. Everything has worked when adding some ports to the firewall rules. But the Remote Control keep failing. On the GUI web-interface it sayd: "Please wait...Establishing remote control connection on -'computer name' ". On the target PC you get something like:
Windows 10 patch download errors
Hello, The following patches couldn't be downloaded; 19173 windows10.0-kb3105211-x86.msu English May Require Failed 0.0 Dec 3, 2015 10:12 AM Patch 19173 download... Read KB 102291 windows10.0-kb3120677-x86.msu English May Require Failed 0.0 Dec 3, 2015 10:12 AM Patch 102291 downloa... Read KB 102293 windows10.0-kb3103688-x86.msu English May Require Failed 0.0 Dec 3, 2015 10:12 AM Patch 102293 downloa... Read KB Please advise! Thanks, Zahid
Support?
Has anyone out there had any success whatsoever with support? I have been trying to resolve an issue and gotten no call backs, on chat they end after 60 seconds of "no response" Check out the time stamps - I got a whopping 60 seconds to respond to the tech before he closed the chat session?
Report for monitors and connected computers
I'm trying to get a report that lists all computers and then specifically the monitor make and serial number that is attached to them. Any ideas if this is possible?
Third Party Patches Missing
Hi Desktop Central Patch Team It looks like you're missing a few third party patches: 7Zip: http://www.7-zip.org/history.txt Notepad++ https://notepad-plus-plus.org/download/v6.8.7.html Team viewe r: https://www.teamviewer.com/en/download/changelog/windows/ Thanks
MDM/Containerization
We.ve had Desktop Central for about a year now. I'm just now using the MDM feature and was wondering does Desktop Central MDM support Containerization? Thanks....Jonathan
remote view multiple computer in single browser
HOW TO OPEN MULTIPLE REMOTE CONTROL ON SINGLE BROWSER IN MULTIPLE TAB?
Switching to 64bit
Hi, I see from the 9_SP2 readme that it states "Desktop Central is now available as 64-bit exe". Doesn't say much more than that. Can someone tell me how to a) see if I am running the 32bit or 64bit version of Desktop Central, b) if it's 32bit, how I upgrade it to 64bit? Cheers, Fernando
Auto Patch Deployment, Can Anyone Help?
What we want to know is if there is a good way to go about this...We have a "Test Group" created to scan, download and deploy all windows and third party apps. After about a week without any issues we would like to deploy those patches to the rest of our network. As of right now we are doing this by selecting all machines in "All Systems" and deselecting the patched machines.We then push the remaining updates out that way. I feel like there must be a more automated way to accomplish this. Can anyone
Changing password globally
Is there a way in desktop central to globally change all computer wireless password of a SSID when we change the password. So we do not have to do this manually. Any help would be great.
HP Computers Warranty Scan
Hello, I have a problem while deploying Desktop Central Professional. As I tried to find and scan all the HP computers in my AD, the system alert me that the system was not able to sync the information of the computers warranty for this brand. Had no problem with all other brands, but not particularly with HP models. Is there any problem with this model? Is it a restriction directly from HP? How can I resolve this issue? I will greatly appreciate your help, I would not like to deploy the warranty
Linux agent keeps going offline
Hi, In January I deployed the Linux agent to a small server I have running Fedora 23 Server (fully updated) - it went well and I thought nothing more of it. This week I upgraded DesktopCentral to 92002 but just before I noticed that the Linux server was showing as offline and had not been scanned/contacted since January. After upgrading to 92002 I attempted to fixed this by uninstalling the old agent using the instructions with the agent and the agent unregistered itself from DesktopCentral without
Patch Approval Status
Is there any possibility of adding a third option to status of patches - Testing under review - so that it is easier to test patches. At the moment I have automated jobs that roll out approved patches to a custom group of test workstations. I would also have a job to rollout approved patches to production but if I approved the patches to test they also get rolled out to production. I know I can push unapproved patches but then I lose track of what is in test as new patches arrive. If I could assign
Free % in "Hard Disk Space Detector"
It would be great if we can also see the Free % in the csv that is exported. Thank you. Saurabh
Manageengine Desktop Licence
i want to is it free for 25 computers. ????????
Patch Reporting - Scheduled for Compliance purposes.
Hey all, I tried to leave feedback on the link given in DC, but the website could not be found after hitting submit. In regards to patch management, having a scheduled, regular report drop into the department email helps not only keep us in compliance with our regulatory bodies, but is available for my backup should I not be around to take care of it. We need this report to maintain compliance and has become part of our procedure. The only thing I would like to request in addition is to have the
Software deployment problem
Hi. we are using Desktop Central MSP 91113 in our company We have faced a big problem with our network bandwidth When we set a pre deployment activities for example check for already installed software we have found that the agent first download the package and then check for pre deployment activities. This cause a lot of bandwidth usage for nothing. Another important problem with software deployment is when we have 1 configuration for install software that include more than 1 package we found that
Reconfigure your Patch Database Sync Schedule
During our patch database update last week, patch sync schedule might have stopped for a few of the users. If you find that your patch sync has stopped, please reconfigure your patch sync schedule to resume synchronization from Patch Mgmt --> Patch Database Settings For further queries, contact desktopcentral-support@manageengine.com Cheers, Ananth
Run Check Disk on a schedule
I was wondering is there an easy way to run a check disk on all pc. I would like to schedule at a check disk to run once a month on our pc. Can I have this command run in the background of a pc at scheduled times? I looked in the configuration and didnt see anything to schedule a command to run silently.
DC Agent Issues with Panasonic Tablets and Dock
We are having consistent issues after deploying the Desktop Central agent to some of our machines. We support public safety officials that use Panasonic FZ-G1 (mk1) ruggedized tablet devices. These users have docks in their vehicles and on their desks. When docking or undocking the tablet they are losing keyboard input. Restarting the machine resolves the issue, but we cannot accept this as a workaround. We have verified that removing the DC agent resolves the issue permanently as well. All
DC service pack download site says 92003 still points at build 92002
Hi, I downloaded and installed the latest service pack last week for DC which was build 92002, but yesterday I see the page https://www.manageengine.com/products/desktop-central/service-packs.html shows build 92003. However the links all appear to still point at 92002, the download file is the same as before (the Updater refuses to accept as well), and the read-me link only shows changes up to 92002. What is going on? I've had some strange things happen with 92002, such as all my Windows agents tray
Remote Control stopped working
I cannot remote to any Computer. Tested telnet (telnet ip port) all worked cleaned JAVA temp items RDP works Symantec Endpoint Protection, Been using this for years now and created exceptions I have updated to the latest Desktop Central do not know what to look for in the logs Please advise
Make a Configuration run continuously?
Hi, I have set up a configuration but it doesnt seem to run the way it should. Here is what I did. I went to Admin \ Custom group \ Create New \ "Dynamic" The I selected "Software name" - "not equal" - "7-Zip 15.14 (x64 edition)" So now I have a dynamic group set with all pc's that dont have 7zip. I checked and this does update itself. Then I create a configuration, then I select "Apply to Specific Target" and pick "Dynamic custom group" and pick my 7zip group I made above. When I deploy this it
Is there a way to do multiple file copies in a collection?
I have a process that requires two different file copies to two different file locations in one collection, but a collection only lets you set one destination for a file or group of files. So I'm looking to find out...is there a way to do two different sets of file copies in one collection? Since you're just checking a box, I'm guessing not.
Pop-Up window or Task Manager Notification for expired windows password?
We have some policies in play that normally block the expired password message for our domain users. Is there a way Desktop Central can display a notification to the end user telling them their password will expire in 'X' amount of days? If not can a Auto e-mail be sent? Thanks, Josh
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