SDP (Cloud) and Azure DevOps bi-directional updates and ability to create ADO Work Items through SDP
I am looking for something akin to this, https://pitstop.manageengine.com/portal/en/kb/articles/azure-devops-integration or https://dev.azure.com/HackSys-dev/ManageEngine%20-%20ServiceDesk%20Plus/_git/Scripts but written for SDP (Cloud), so in Deluge.
Register for the OpManager training webinar today!
Get a complete overview of OpManager's features, functionalities, and best practices by attending the free training webinar series on April 15, 22, and 29! What's in store? This free training is structured into a three-part webinar series that walks you
Changes on Approval API
Hi, Team, Since I upgraded my SDP to recent versions (14.940 and 14.950), I have a warning message in all request custom functions: If you copy the request function code into a global function, there is no warning displayed. What is going on? Thanks.
Android standard apps
Hello everyone, I would like to create a setting or profile to uninstall all the apps installed by default in the Android operating system. However, they should be able to be installed via the Play Store if required, i.e. I don't want to put them on the
ASSET PROBLEM
Dear team we are using ServiceDesk plus. we are trying to import non-it assets via csv. before to do this, we deleted all assets. but when we try to import it says . we are sure about that we deleted all assets. to be sure we need script which will purge
Scheduled Reports loading in infinity, on specific technician account
I am an admin and technician i SD+ We Run Postgres I have set up a couple of scheduled reports for that should show up in "All scheduled reports" It does work for other admins but not for me. When i klick Reports - Showing: scheduled reports, it begins
Hide selected relationship on a CMDB Business View
In several occasions, a CI can serve several services or systems. For example, a business view of SD-WAN consists of Network Firewall connecting different ISP, Networks, and SD-WAN. In different business view, a public-facing website depends on the same
CVE-2025-26633: The Actively Exploited Zero-day Vulnerability
CVE-2025-26633, a zero-day vulnerability in the Microsoft Management Console (MMC) , gives attackers the keys to bypass security features and unleash malicious code on unsuspecting systems by convincing a victim to click on a malicious link or open a
Get rid of ADs in Endpoint Central
How do we permanently get rid of all the ADs always trying to get us to upgrade? Feel like the program is freeware with about of ADs trying to get us to pay to upgrade.
Error in bulk updates with CSV
Hi, using the Modify User tool in a Orchestration Template fails with "Search returns more than 1 value". Trying to use the Modify Bulk Users function results in "Cannot retrieve object from AD - Object does not exist or Access denied. In both the Query
AD Manager Plus - Restricting Groups or templates
I am trying to restrict a role to only creating Distribution groups, not security. I can create a template but they still have the "system template" which allows them to select Security for group type. How can I restrict access to the System template
Deploy Bulk Software Once a Computer has been approved and scanned
Is there a way to deploy bulk software to a computer that just got into Endpoint Central? So I install Endpoint Central on a computer, I Approve it, and now would there be a way to deploy a group of software packages to that computer automatically?
Failed to Update ServiceDesk from 14600 to 14830
Hi, I am trying to update service desk from version 14600 to 14830 by following the instruction from https://www.manageengine.com/products/service-desk/on-premises/service-packs.html but the update always failed at migrating constrains and indexes (around
Support custom lookup fields from CMDB in beta Power BI connector
Our organization is using the ServiceDesk Plus Cloud CMDB for tracking our various software applications, etc. and we're also using the beta Power BI connector extensively for reporting. Our application CIs include two multi-select lookup fields to identify
Problem with BOT in Microsoft Teams integration
Hi, i made integration (from this URL https://help.servicedeskplus.com/integration-with-microsoft-teams) our Servicedesk Plus ( 14.5 build 14503) with MS Teams and i have problem with BOT - does not work. For example Request List View Personal App is
We need add additional module for the Admin Dept for the ticketing
We need to add an additional module for the Admin Dept under Manage Engine Service Desk. Please Help
Support Blended Conversation in Zia Mobile
Currently Blended Conversation in Zia chatbot is only available in Web mode. For the benefit of mobile users, it is preferable to have the same experience for Zia chatbot in Service Desk Plus mobile app to render Blended Conversation.
Feature Request - Add Conversations (Notes) Tab to Assets Module
It would be sincerely helpful to add notes or conversations to assets. We want to be able to add notes regarding vendor discussions, equipment returns, etc. Something similar to the conversations tab in the Contracts Module.
Edit Email Template "Initial Approval Required to Proceed with Change ID..."
I would like to edit the change email template that has the subject of "Initial Approval Required to Proceed with Change ID..." but I cannot find it. Can you please tell me the location of this change email template? Regards, Joel
Adding Endpoint Central Tomcat to Application Manager
I am looking to add Endpoint Central's Tomcat site to Application Manager for monitoring and I can't seem to find where to find the tomcat-users file with the appropriate credentials in it. Has anyone else done this and know where to find the right
Notification to computer owner after patch installation
Hello I would like to automate the notification of the computer's (server) owner and a patch installation. The owner is available in the "Custom Computer Details". Is there any way to achieve this?
History in the reports.
Hi. Please tell me how to view the change history in the reports. Someone deleted the report and now the running task is triggered, emails arrive, but they are empty and the task is not displayed in the scheduler. The report is also not in the list of
Additional fields in reports
I am trying to build a report which looks at a field I added to an Asset template. Is it possible to do this?
Upcoming enhancements in Requests, Problems, Setup, Integrations in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Requests, Problems, Setup, Integrations in ServiceDesk Plus Cloud. Sandbox During migration, users will be temporarily unable to create, recreate, validate, or deploy the sandbox. Enhancements
Join us May 6–7 | ManageEngine UserConf Toronto
The ManageEngine User Conference in Toronto on May 6 and 7 is more than just a tech event—it’s a chance to gain knowledge, connect with experts, and experience the future of IT management. What you’ll gain from attending Exclusive product previews: Get
Remote Connection: Failed to create a remote control session : For input string: ""
We are using Service Desk Plus Cloud (Professional Plan) When attempting to use the Remote Connection, it first asks you for email, and once you click Invite it displays a red banner at the top of the page saying: Failed to create a remote control session
[New Release] ADManager Plus' latest build 8010 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8010. Enhancements: ADManager Plus now allows you to manage Microsoft 365 without the mandatory configuration of a Microsoft 365 service account. Users
New Open ticket and select status Resolved
When opening a ticket for a user, is it possible to select the ticket status as resolved? As a scenario, if an employee calls and there is no ticket, the technician can open a ticket on his behalf, but after the ticket is opened, it must be entered as
OpManager MSP Agent Deployment
Hi there, I just want to deploy agents on target nodes. Therfore i browse with Admin permissions to the Probe's Setting page, then Discovery and then Deploy Agents. Result: "You are not authorized to view this page" What's gone wrong? Any toughts?
Help Card does not show automatically
Am I doing something wrong? When a Help Card is set for a template, I would expect this to be in an open state automatically? Instead it seems like the user is expected to click on a Help button, located top-right and out of line of site for the user
Useful MSSQL queries for additional fields
Since i was not able to find the queries i needed i made my own and decided to share them in case they could be useful for someone else. Tested on build 14.9 Build 14920 MSSQL database Show additional fields and what templates (if any) they are used in:
Reverse proxy stops working with 11.2.2500.06
I'm currently running MDM 11.1.2406.11 and tried to update to 11.2.2500.06. After the update I could no longer reach the login page when accessing the site via reverse proxy (haproxy). In the browser developer tools, the response JSON said that the X-ZCSRF-TOKEN
How Can AI Smart PCs Optimize Network Security Through Integration with ManageEngine Firewall Analyzer? Any Advice?
Hey everyone, I’m exploring how AI Smart PCs can enhance network security by integrating with ManageEngine Firewall Analyzer. With the growing need for real-time threat detection and automated responses, AI-powered systems seem well-positioned to strengthen
How to apply configuration or template to newly added computers
Hi, We configured that computers added to AD have agent installed automatically, and that works great. Is there a way to configure EPC to deploy configurations (software, registry, printers, etc) to every new computer that is registered to EPC. I mean,
[Free e-book] The handbook for MSPs to achieve profitability
Hello folks, We're excited to share with you our latest e-book that focuses on nine critical metrics for MSPs to achieve profitability in challenging economic times. In this e-book, you'll discover metrics that can give you multiple perspectives into
Join Our Inaugural ManageEngine SIEM Workshop in the United kingdom – Gain Certification with Hands-On Training!
Hello! We are excited to invite you to our first-ever ManageEngine Security Information and Event Management (SIEM) Product Workshops in the UK! This is a unique opportunity to enhance your SIEM expertise, engage with our product specialists, and connect
Join Our Inaugural ManageEngine SIEM Workshop in the United kingdom – Gain Certification with Hands-On Training!
Hello! We are excited to invite you to our first-ever ManageEngine Security Information and Event Management (SIEM) Product Workshops in the UK! This is a unique opportunity to enhance your SIEM expertise, engage with our product specialists, and connect
Join Our Inaugural ManageEngine SIEM Workshop in the United kingdom – Gain Certification with Hands-On Training!
Hello! We are excited to invite you to our first-ever ManageEngine Security Information and Event Management (SIEM) Product Workshops in the UK! This is a unique opportunity to enhance your SIEM expertise, engage with our product specialists, and connect
Join Our Inaugural ManageEngine SIEM Workshop in the United kingdom – Gain Certification with Hands-On Training!
Hello! We are excited to invite you to our first-ever ManageEngine Security Information and Event Management (SIEM) Product Workshops in the UK! This is a unique opportunity to enhance your SIEM expertise, engage with our product specialists, and connect
[United States] Shield NxG 2025: Join Us in a City Near You for an IAM and Cybersecurity Workshop!
Hello, We are excited to ManageEngine Shield NxG 2025, an exclusive, IAM and cybersecurity workshop in United States! From recognizing the critical role of IAM and SIEM solutions in this era to leveraging them to empower your organization, this event
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