Version Downloads
I just downloaded and installed DC on a test server so I could try it out for another company I work for. How come the version I downloaded from the 30 day trail link is version 92025 and the version I'm running in my other offices is still at 92002? The hotfix links only go up to 92004 and when I download that it looks to be just SP2 and the updater says "this version is not compaitble with your product"? Good news is the the remote control seems to be working again in the 92025 version:). Any
Configure DC Mobile App to connect to Remote DMZ Server?
Feature request. Allow Mobile App to connect via a Remote Office Server DMZ? Our Phone/Tablets do not touch internal networks.. And we do not allow VPN service on iOS/Android/ect. Thus the app is un-usable. Since we have a Remote Office DMZ Server already for Desktop Central & Field staff. If we could point the iOS app to that server.. It could prove useful. I've tested it with the standard 8383. HTTP: 8020, DSHTTP 8021, & DS HTTPS 8384. Thanks,
Yet another define target problem
After updating to Version 91122, in the "define target enhancement", I can't find any option to insert a comma separated list with computer targets. The previous version allowed to paste a list into the target field. Now I have to select those 100+ targets from a drop down list. Did I overlook something, or is this option really gone?
Desktop Central webpage not coming up - Apache crash error
Hi team, We came in today and desktop central MSP is not working. From the logs and event viewer, we can see that the apache server is not running and keeps crashing. dcserverhttpd.exe , faulting module: libhttpd.dll . How can we fix the issue? I can upload the logs if required.
Desktop Central Build 92004
We are running DC Build 92003 on Windows server 2008 R2 with MS SQL 2008 R2: I just download Build 92004. But when I try to apply it, I get this error: The ppm file that you have specified is not compatible with this product. I refreshed the download page and re-downloaded the build. I am still getting the error above. JMichelD
Old Office Updates Trying to patch when no longer installed
Is there a way to fix this? We have several users who upgraded from 2013 to 2016 office (or older versions, 2007, 2010), and for some reason desktop central doesn't recognize the office versions were updated and tries providing patching for both. The uninstalled one fails each week on several machines, making our weekly patch report look sloppy and I need to document each failed office patch for products that aren't even installed on the machines (even the error says "no product found", so why is
Java install failing
Recently I have been given the responsibility to handle all of the Java updates in our organization because the admin that was doing them in the past is no longer with us. I remember that he has had issues installing/updating Java with Desktop Central in the past but I don't know if he was ever able to resolve them. An issue I ran into was when trying to install a 32 bit version of Java (Java 8 u73) on a 64 bit Windows 7 machine the install/update would fail. This does not happen with the 32bit version
I cant change the Display Language
the options are shaded. thank you.
Turn off access to all WIndows update features
Would enabling the group policy "Turn off access all Windows update features" on our end point machines cause issues with Desktop central sending OS and 3rd party patches to them? We want to stop windows machines getting updates directly from Windows as they should be centrally managed by desktop central.
Detailed list of Disk Cleanup, and able to use it as a Configuration?
Is there a detailed list of descriptions of the Disk Cleanup items? I see "old chkdsk files", but is that a raw "*.chk" anywhere on the drive, or the checkbox option on cleanupmgr? Same goes for Service Pack Cleanup and Windows Update Cleanup. It isn't particularly clear what those do - is either a dism cleanup command? For that matter, does that simply invoke cleanupmgr, or does it run it's own thing? Many of the machines I support don't have cleanupmgr installed. Lastly, is there a way to use
Windows Vista security updates
I have 1 vista machines that both this months windows security updates patches and last month patches give an error Incorrect function. Has anyone else had issue with these updates on vista? Also not sure why 20290 MS16-035 Security Update for Microsoft .NET Framework 2.0 Service Pack 2 on Windows Vista Service Pack 2 and Windows Server 2008 Service Pack 2 (KB3135982) This patch is marked as not approved? I have it set to auto approve all patches.
Patch Mgmt - actual Adobe reader patches not working
Windows 7 64bit Enterprise edition installation (German Windows). Adobe Reader MUI XI installed. Last with DC patchable version was 11.0.12 -> 11.013 Version 11.0.14 (patch ID 303121) and also actual security update 11.0.15 (patch ID 303268) state "not applicable for this target" When I try to install the msp files from the repository manually, installation works fine. So it is not an issue with the installation files. I suggest a problem with the conditions set in DC for the patch installation.
Logon Failure. The target account name is incorrect
I am new to Desktop Central and in the process of adding computers. When adding some of them, I am getting the failure in the above subject line. This has happened on servers. I also get "the system cannot find the path specified" when adding WIN7 pcs. I have checked the firewall and turned it off and the systems are turned on. in the case of the subject line, I can RDP into the machine with the login credentials set in the Edit Credential button. But when trying to install the agent still resists.
Inventory scan issue after update 92002
I recently updated my version of desktop central and after that my server started to have issue with inventory scan. I start to scan the inventory the agent is showing that it is in progress but after some time i just get msg Failed to initiate scan task for PC. Scanning timed out. The weird thing is that path scanning work fine the problem is only with inventory scan. Before the update everything was working fine. Can you help?
Pending Reboot Status
Does anyone have a good suggestion on how to see all workstations/servers which have a pending reboot status? I'm not very good with the report builder, but is it possible to generate a report showing which machines need a reboot to finish installing updates? I'm sure this is already a view somewhere in here, but I can't find it.
reset software inventory and rescan computer
I have uninstalled some software that had different versions installed. Upon removal the software inventory still shows the older version even though it is removed. Is there a way to reset the software inventory and rescan the computer? I can remove the agent and reinstall to update and correct the inventory. That seems too cumbersome. Perhaps editing the database?
Computer Hardware report
Is there a report to list what hardware the computers have? I want to run a report to see all the desktop monitors on computer in a certain remote office. I found how to just see all monitor in a remote office but it does not list the computer name I want to see that report but with what computer has what monitor. Is there a such a report?
some patches marked as not approved
I have the patch database set to automatically approve patches but I noticed today that a bunch of patches from March 8 were marked not approved. Is there a reason why half the patches this month got marked not approved? Most the patches not approved are Microsoft office but some windows 8 and windows 10 patches are getting flagged not approved. See my screenshot for example.
I want to Find Computer Name User is Logged Onto and locked out there
Actually some users complaining that their users ID always get locked out due to our police of three times incorrect password the user will locked out, but the user does not know on which computer someone is trying to logon by his user , so please can you assist me how to get the computers names on which the users is failed to logon and caused it to lock out.
Apple IPAd
hi i want to enable Geo Tracking in ipad, please help.
Reports for Windows 7 - user information
hi Team, I'm trying to find the users for windows 7 workstation. I was able to pull the "Currently logged in user" However the fields "Last Logon User" and "Computer Owner" were blank. Any idea why these fields are blank?
Antivirus
Dear All, Can Desktop Central Generate a report for (Outdated Antivirus Software), and if so, from where we can Generate the Report. Thanks and Best Regards, Samir Saadeh
Two Factor Authentication
I have TFA using Google Authenticator app on iOS with Desktop Central and was successfully using it. I had to changed devices and need to regenerate the bar code that I originally scanned to set this up. How can I get this added back to Google Authenticator?
Technician administraton
We were going to add some new users to our DTC environment but wanted to limit their access. My intention was to be able to create them jobs they could push out. However it seems that the write feature gives them full access to any one area and read does not allow them to execute anything in any given area. Is there any middle ground where a user is given rights to execute but not create jobs created by an administrator?
MySQL database
Was the server worked well, it was a Windows Server 2008 R2, and one day the mother burned, move to another platform with Intel did not work, the Windows does not start, reinstall the screw on the other, now we need to pull the database from the old axis. What actions can be solve the issue?
Lacking basic security?
I jmust upgraded to the latest version and ran a Nessus scan. Im shocked that have a Critical and several high! Anyone else seeing this?
Application Error
I followed this How-To Configuration: https://www.manageengine.com/products/desktop-central/windows-configurations-deploying-custom-wallpapers-how-to.html Policy Category Policy value Restrict changing wallpaper Active Desktop Enable Wallpaper Settings Wallpaper File: \\HELPDESK\DCSWRepository\Fairlead Default Wallpaper.jpg Position: Fill Permit User to Modify Wallpaper: No Screensaver Settings Action: Disable Screensaver Permit User to Modify Screensaver: No General Settings Disable "Windows
desktop central and service desk plus integration and 2FA
hi i have 1 login for desktop central which is the admin account i use and i also use this to link DC to service desk plus can i enable this admin account with 2FA on DC without it causing problems with service desk plus integration? thank you
Update from 92003 to 92041
I downloaded the Hot Fix "ManageEngine_Desktop_Central_9_2_0_SP-0_041.ppm" Update manager tells me that "The PPM file specified is not compatible with this product. What am I missing? Thanks
Ideas on deploying patches to freshly imaged systems.
I was curious if anyone uses DesktopCentral to do this? Our desktop support team uses SCCM to image/deploy new systems and re-image systems. The current method of deploying patches to these new systems is creating a task sequence and deploying a group of updates. This is time consuming however since that group of updates has to frequently be repackaged to add new updates. Until that is done it leaves a mess of patches that need to be manually installed after the system is imaged. We would like
Patches takes forever to install
We have configured automatic patch updated and my user community has been noticing that the patches takes forever to install. For instance, 30 updates will take hours to install. We are using top of the line hardware so I know that's not the issue. I have also noticed that each patch seems to create its own Windows Restore point. This means 30 patches will have 30 restore points created. Seems a bit excessive and is probably contributing to this issue. Does anyone have any ideas how I can speed
At My Wits End with Desktop Central - Cannot Package and Deploy Software
When Desktop Central works, it's fantastic, but I find that 90% of the time, it just doesn't work and the chat now staff it 100% incapable of actually solving any issues. My main problem is that when I push software (mind you, this software works fine when I manually install the msi on my machine), I either get a vague error message "fatal error" or I get a "succeeded" status and yet, when I go to the target machine, the software isn't installed. I've opened multiple support tickets on this, included
Current iTunes package for Desktop Central Self Server Portal is broken
Last night I created a package using the most current DS template for iTunes (12.6.0.95) (x64). The package was created successfully and was added to the Self Server portal on the desktop successfully. When I went to install on a desktop this morning - I hit an error right away via the Portal stating that a file could not be found. Upon inspecting the package within the Desktop Central - I immediately noticed that whoever created the package script - made reference to a file called iTunes6464Setup.exe
Inventory Audit Summary Report
We just started installing DC Agent to many computers and are getting a email the title of Inventory Audit Summary Report for the Domain "Workgroup" We have not found how this was enabled or know how to change it. Where might I find the configuration for this report. Mike
10.0.240, DPO Dashboard, great and wish for main page
Hello I try the last 10.0.240 version, and see a new function "DPO Dashboard": great new dashboard!!. I would just suggest to have on the main page, directs shortcuts of dashboard's available (from patch management, inventory, Dpo dashboard and other). see attachment thanks! Regards
Roaming WAN Agents - how do they update distribution server information?
Can someone please clarify for me how it is that a WAN agent changes the distribution server it receives content from? From the documentation it states in a few places that the Agent will be installed from the Distribution server if it senses an IP Subnet change? what I am understanding from that is that the DC Agent gets fully installed at each different location the user visits? Or does the agent just update some configuration files that contain the new Distribution server settings? My
Warranty/Shipping Details not populating
The vast majority of the assets in my site are not populating with the shipping or warranty expiry date, despite having the appropriate service tag loaded in. It has a mix between mostly Lenovo, Dell, and HP PCs. The odd thing is that it DID load for some of the Lenovo and Dell PCs. Please help! Having this load properly would help tremendously in our lifecycle management process.
Desktop Central Database Restore
Hello, I have checked the community and I cannot find an answer to my question. We are running the free Desktop Central 9. I want to move the application from a old server to a new one, I see how I can backup the DB, but how do I restore to maintain settings, clients and so on? Thanks, Chris
Word found unreadable content - message appears for every single word document
A user in our business has reported that every word doc he has gives the same error when he tries to open, some docs are over 4 years old, some are only a week old. The error happens wether he double clicks file, open file from within word - even with "open and repair" option. error: "The file XXXX cannot be opened because there are problems with the contents. Details - Microsoft office cannot open this file because some parts are missing or invalid" click ok then: "Word found unreadable content
Deploy some Microsoft KB - how to?
Hi All! I need deploy Update for Windows 7 for x64-based Systems (KB3080079) http://www.microsoft.com/en-us/download/details.aspx?id=49061 to all my PCs? How to ??
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