Change Management - Comment
Is it possible to include the approval level 'comment' to the workflow Notification mails? As a comment is mandatory to when approving/denying; the added comment should be visible in Notification as it could contains important remarks.
Capitronbank ntp issue
Our clock is not matching our country’s clock. We tried to fix our ntp but not working.
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Upgrade to Windows 11 version 24H2 with Endpoint Central!
Hello everyone! As you all must be aware, Microsoft has recently rolled out the new 2024 update (version 24H2) for Windows 11. This is the major update for Windows 11, encompassing all the features and fixes from previous cumulative updates in Windows
Filters available in searches
Noticed that my filters don't follow along when in different modules, even if the same columns are selected. For example, setting a filter in inventory > computers with scanned computers selected, which to all computers. filter is not available.
Assets in Request
Dear Support Team, I am writing to report an issue related to asset display in Servicedesk Plus (Bild 14970). The problem is as follows: When an initiator creates a ticket via email, the ticket appears on the portal correctly. However, in the Assets section
Query Strings
When we click on Home->Assets (and under All My Assets)->Printers (or any asset), we are directed to the following and do not see the entire product listing of printers (or specified asset). Type=Printer However, when we click on the Assets tab at the top and then click on Printers in the resources area, we are directed to the following which does show the entire product listing of printers. TypeID=3&Type=Printer I was informed that this was fixed in 7013 and so we are now running the latest patch
Report of users who are in the local Administrator group
How do I get a list of all users who are in the local admin group on their desktop?
Restrict technics from editing requests
Good day. Is it a way to restrics technics from editing requests ? I mean base fields like urgency etc . They need to be able to answer\close requests only.
REST API for MSP
Dears, I'm in trouble with REST API documentation for MSP version, because link "Developer Space" --> API --> Documentation redirects to standard API which doesn't contain "accounts" endpoint url. I found some other topic that refers to https://intranet.wiki.zoho.com/MSP-SDP/REST-API-for-native-app.html
Register for Firewall Analyzer's free training!
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Unable to connect to mail server. Check configurations and try again.
Technician requests
How can I auto-assign a request to the requester when they are a technician?"
Convert Postgres SQL to ServiceDesk Query format
I have written the query below and am trying to add as a query report in ServiceDesk Plus. SD does not like to syntax. Can anyone offer help in converting the syntax: SELECT wssys.loggeduser, wssys.WORKSTATIONNAME as Workstation, wshdd.MODELNUMBER as
Group Policy - Set Execution Policy to "AllSigned"
We are working on setting enforcing our PowerShell Execution Group Policy to "AllSigned". This will restrict the ability to run any PowerShell scripts in our environment unless they are signed by our internal CA. I'm pretty sure the template scripts won't
Software Deploy on system with existing software or newer version
If I am deploying a software package that might be older than some versions already installed, will it skip the older version I am pushing out or overwrite the newer and push back to older version?
Subtask in Project
Hello everyone, I'd like to know if there's a way to add subtasks to project tasks in Servicedesk Plus. I've already seen "Dependency," but that's not really what we want, but rather subtasks if there are any in the tool. Example: Sincerely
How to prevent to set real end time of task earlier than now date
Hello, I have the required field marked for the actual task completion date, but it turns out I can select a date back. How do I disable this option? SDP MSP Twoja wersja : 14.9 kompilacja 14920 Ostatnia wersja : 14.9 kompilacja 14920
RecoveryManager Plus rolls out build 6300 with support for Microsoft Teams backup.
We are glad to release the latest version of RecoveryManager Plus, build 6300. Feature: Microsoft Teams backup: RecoveryManager Plus now enables you to back up Microsoft Teams channel conversations and files, storing them in local, NAS, or cloud repositories.
Subtasks in Project Management module
Hi, Do you plan to add subtasks feature for Project Management module? It will allow WBS creation which is a defacto feature for pm softwares.
Agentless scan in Asset Explorer don't work
Hi All. When running the script ae_scan.vbs, the command line says that "successfully scanned the system data, Find this machine details in AssetExplorer server", but the scanned asset does not appear in Asset Explorer.
What should be entered in accountName="ACCOUNT_NAME"
Bootable Media unable to unmount wim
Currently, I am testing the OS Deployer feature. However, when I reach the step of creating bootable media, I always encounter the error: 'Unable to unmount WIM file in the server path. Try again after some time or try using another WinPE tool.' I have
Change Status on Technican reply only for Specify Support Group
Hello, i have a question. We would like to have the "change status on a technician reply to "XX" only for a Specifiy Support Group. As we are working with many groups in the ServiceDesk and not all of them need the change of the Status when a Technican
REPORT ON CHANGE SHOWING CHANGE IMPLEMENTER
How can we generate a report on a change implemented by a particular user? We tried with custom reports but there is no column like change implementer. A query can work as well
Multiple versions of Cumulative Updates in same month
I have a Windows 2019 Server that reports this patch is installed: 2025-04 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB505519) But Manage Engine shows that following patch needs applied 2025-04 Cumulative Update for Windows
The Default Password for built-in HR and Help Desk Technicians
Hello, I hope you are doing well. I did configuration for technicians and disabled the built-in, but a question came to my mind, If I start using those built-in but I don't know the password! So what is the default password for it? and how we can reset
Deployment template - Bulk modify
Hello! When I try to modify more than 1 template at a time I get the error "no credential specified" What credentials are these and where can they be set?
Disable System Created Schedules
Do I need special permissions to stop system tasks? What is the solution to disable System Created Schedules (Password Expiry Check) tasks and the Note Permit error? The reason I want to disable it is because it starts checking and generating reports
Cloud UI menu Labels distorted in Edge
Using latest edge/ windows 11 updated. Endpoint central cloud menu items are showing incorrect. i just wondering if anyone else experiencing this in edge? the menu labels are correct in Chrome and Firefox for instance, the left side Navigation bar under
Web console no access after renew certificate under Mozilla Firefox
Hello everyone, I'm currently having a problem with web access after creating a new self-signed certificate for the Patch Manager Plus web frontend. To renew the expired certificate, I need to restart the service or server. I've done this. Now I can no
Hide certain solution topics to specific groups
Hi, I'm new to Service desk and was wondering if there is a way to hide solution topics from groups of users.Our solution topics are named after the company which makes it easy for our technicians to add solutions but even if we publish the solution in the self-service portal and define a user group, the whole solution topic tree is visible even if its not accessible. Is there anyway that only the relevant topic that have been published to a specific group can be visible? Thank you.
Enabling SSL with external wildcard certificate
Hi, I need to enable HTTPS for our ADManager Plus instance, and I need guidance on this. We have an GoDaddy wildcard certificate PFX file and I was able to successfully apply it in ADMP but i get a message that the hostname does not match the certificate
Quick Button for 1-Min 3-min 5-min 10-min 15-min worklog entry
Hello Team, Does anyone have a way to make a button or action that will allow us to quickly add a timestamp of a fixed amount to a ticket? Our team is ultra-efficient (if I do say so, myself), but we are looking to shave seconds and "clicks" off the support
Activity Report
Hi Is there any way to create a report that shows all activity by agent by time period?
Link Solutions to CMDB CIs
It would be helpful to be able to link articles in the Solutions module to configuration items in the CMDB module. Our organization would like to use this to better understand the relationships between solutions and CIs, particularly in cases where an
Can the NCM be used to to check things? e.g. to address Cisco FN - 72511
Hi All, Can the NCM be used to check things and flag if it does not meet minimum reequipments? For instance, SSH RSA key size is at least 2048? Field Notice: FN - 72511 - RSA Keys Less Than 2048 Bits Are Not Supported for SSH in Cisco IOS XE Release 17.11.1
[Webinar] New in Log360 Cloud: Account Lockout Analyzer, Work Hours Tracker & AD FS Logon Monitoring
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Folder name of the software in swuploads folder
Hi, i just saw that, when I am deploying software on a desktop the folder name turns to sw18006 for example, like in the attached image. I think i recall, that it used to be the same name as the package name, that I give when I create the package. Is
Disabling 'Group Certificates By CommonName'
I am running KMP 7. From when I setup with KMP a couple of years ago, I have had the 'Group Certificates By CommonName' option in Certificate History enabled. It seems to work fine but occasionally we do not get a notice of a cert expiration on a system
Ongoing Mail Fetching Issue - IN Data Center
Dear Customers, We are currently experiencing an issue impacting mail fetching for a subset of customers hosted in our India Data Center. Our team is actively working on resolving the problem. Kindly refrain from making any changes to your mail server
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