Native ticket/form within SD plus?
Hi, Hi Currently we use MS info path forms for users to log tickets on service desk plus. Is there a native form that we can use or an alternative 'stand alone' ticket that we can use and customize? We do not want users to log into the portal. Many thanks Nick.
Re-Open Archived Requests
Is there any way to pull requests out of 'archived' and make them active requests?
Support for multiple domains - aggregated stats
Hello all, We have 2 domains registered in ADSS. What we found was that you have to log in with a user from each domain to see only stats for that particular domain. There is no aggregated view of both domains that we can see in ADSS. Can you assist or guide us in the right direction? Regards, Stephan Terblanche
Can't chnage password
When ever I try to change password, it fails complaining about password policy/complexity. I've met the complexity requirements, but fails. What I've tried: 1. Set adselfserve service to admin account 2. Set domain auth account to admin account 3. Set domain password settings to no complexity and mim password age to 4 days 4. Enabled LDAPS on selfserve settings Nothing has worked. Details: latest version of AD Self serve Windows 2016 with latest patches AD self server installed directly on DC
Desktop Central Build 10.0.321?
Hi, since last friday there is a message on the dc login page telling that there is a new build 10.0.321 of desktop central. But if I follow the link and navigate to https://www.manageengine.com/products/service-desk/plugin-service-packs.html the latest listed build is 10.0.291. To make it completely strange: When looking into the build information of our dc it says we're running buld 10.0.310. What the heck is going on there??
Cannot connect after installation
Hi all, after successfull installation (analytics plus server is up and running) I cannot connect even as localhost using the default port 8443. Please help Antonio
Install Apps without Apple ID Password every time
Good morning. I'm fairly new to MDM and I'm struggling with getting the apps to sync down to the iPads. It works except I have to type in the Apple ID password for every single app. This is very frustrating and I can't seem to find a way around it. I have made sure that I'm set up to install free apps w/o having to sign in to the app store and also tell it to not require it for 15 minutes after installing the first app and neither seem to work. Is there a work around for this? Thanks!
ServiceDesk Plus MSP - version 9.4 - Build - 9410 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9410. Please refer the Migration path table available here and upgrade to our latest build 9410. Few Major features available are as follows : Integration with Salesforce CRM Associate multiple contracts with an account. Create prepaid service plans. Account Tab is introduced newly near Admin tab to Configure and track account details effectively. Option to disable survey filling through non-login URL using query. Share MSP assets
Error in solutions for common users
Hi! I have updated the autoservice portal with some solutions, but when common users try to see them, they get the attached message. How I must configure the portal in order that all the users are able to see those solutions? Thank you!
Project report on Recent Updates
Dears, I am looking for a report on Project report which can provide me all the recent updates(of last Month and this month). This is important for us to track the changes done on Projects. I know this could be challenging but require your support urgently.
ADSelfService Plus 5700 released with enhancements!
Hello Everyone! The latest build of ADSelfService Plus supports the updated version of JRE, Apache Tomcat server and PostgreSQL server, for improved security. Enhancements: JRE bundled with ADSelfService Plus is updated to version 1.8.0.162. Apache Tomcat server bundled with ADSelfService Plus is updated to version 8.5.32. PostgreSQL server bundled with ADSelfService Plus is updated to version 9.4.14. How to update? Update using service pack. New to ADSelfService Plus? Download the latest version
Too many open files since Upgrade to 9.8
Hi, we currently experience an Issue regarding "Too many open Files". This will cause the High-Availability to fail. lsof Output shows: java 31153 root 1095r REG 253,1 103 2625098 /opt/ManageEngine/PMP/pgsql/bin/Primary.conf java 31153 root 1097r REG 253,1 103 2625098 /opt/ManageEngine/PMP/pgsql/bin/Primary.conf java 31153 root 1099r REG 253,1 103 2625098 /opt/ManageEngine/PMP/pgsql/bin/Primary.conf java 31153 root 1103r REG 253,1 103 2625098 /opt/ManageEngine/PMP/pgsql/bin/Primary.conf java 31153
Tagging users in report comments.
Hey team, I just upgraded to Analytics Plus 4000 and tried the commenting option in reports. It would be great if I could tag people in the comments. Do you already have this feature or is it in your roadmap?
Next Release : Change Enhancements & Bug Fixes
Dear Customers, We are preparing with a set of enhancements & bug fixes for Change module in ServiceDesk Plus OnDemand. Below are few enhancements & behavior changes done in Change module : Enhancements You can now export or import all change conversations. To export, go to Setup >> Export Data >> Conversations >> Changes. Note that you can export request conversations under Setup >> Export Data >> Conversations >> Requests as captured below: To import, go to Setup >> Import Data >> Conversations. You
recovery after failed master (version 9700)
I'm trying to locate the Disaster recovery document that is specific to PMP w/ postgresql. So far, I've only been able to find the ones that deal with MSSql and MySql. Can someone provide me the URL to the document the covers restoring an HA master server running pgsql? thanks. theodore
Desktop client application ?
Hello, Do you plan to develop a PMP desktop client application ?
built-in captcha
Can you confirm that the built-in captcha is wholy self-contained and doesn't require internet access.
Auto-assigning technician's using email
Hello, I'm trying to auto-assign one of the technicians using e-mail commands, however, it doesn't seem to be working, the mail arrives and it gets parsed into a request however it remains unassigned I'm sending you a screenshot of 1) My email command setup 2) the mail I am sending Could you please assist me? p.s "tkurtskhalia" is one of technicians username Thank you.
Technician Auto assign
Hi Guys, Is it possible to choose Technician Auto-Assign from for requests that sit in certain groups only? For Example, we have a default "Service Desk" group that requests created by email come in to, and we want to enable auto assign for only open/on hold requests for that group. I had a look at the exceptions part of auto assign and "group" does not appear to be one of the filters there. Best Regards
[Tips & Tricks] Simple way to search requests submitted by a specific requester
Dear Users, I've come up with a simple trick to search requests submitted by a specific requester. Let us consider this scenario, you are in an urge to search a request submitted by a user or you often search requests by requesters, this has to be done by column filtering (requester name). Also, this would be a challenge if requester's name is mistyped. This simple trick would help you save some time and search requests pretty easily. All you got to do is, click new request and type in few letters
Desktop Central API Question
Is the desktop central msp REST api accessible for get / post queries ? I dont use service desk. Version 10.0.297
Update Fields on Request when approval is rejected/denied
Is there a way to update request field values after the request is rejected? I am attempting to update the subject field on the request. The form and field rules on the template will not accomplish this for me, and the business rules do not have "approval status" as a condition variable.
System Log Viewer: Error JOB_SCHEDULER MailNotificationJobExecutor
Any help on this? have few of this errors. additional information, TLS is disabled on outgoing mail, the email from sdp is whitelisted on exchange. System Log Viewer: Error JOB_SCHEDULER MailNotificationJobExecutor System JobExecutionFailure: jobId:1098806; ErrorMessage: java.util.concurrent.TimeoutException; JobInfoObject: {"errorInfo":[null],"jobId":[1098806],"jobInput":["{\"ENTITY_ID\":135372,\"NOTIFY_TYPE\":\"EmailCCUsers_ReqClosed\",\"LOGGED_IN_USER_ID\":28561,\"ENTITY_NAME\":\"WORKORDER\",\"NOTIFY_FROM\":\"WORKORDERUTIL\",\"LOGGED_IN_USER_CREDENTIAL_JSON\":{\"LOGIN_DOMAIN\":\"-\",\"LOGIN_NAME\":\"it-aia\"}}"],"executorClass":["com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor"],"moduleName":["MAIL_NOTIFICATION_JOB"],"jobInputObjectStore":["com.manageengine.jobscheduler.JobInputObjectStore@14cbf82a"]}
Positioning client pop-up window
When patch deployment is initiated, there is a pop-up window displayed on client machine (in right bottom corner). Is there a way to change position of this window (e.g. to upper right corner)?
How to Rename local administrator account by DesktopCentral ?
How to Rename local administrator account by DesktopCentral ?
HOW TO RENAME LOCAL ADMINISTRATOR BY DESKTOPCENTRAL
GOOD DAY I have. question is it possible to rename local administrator account I know you can change the password but what about renaming it?
upgrade from 10.0.100 to latest version
Dear sir/madam, i am trying to upgrade from build 10.0.100 to the latest version kindly provide the links to the latest service packs
Group Sync
Probably a stupid question, but when we add a PC to a group that is part of a configuration, how soon will Desktop Central's configuration realize there is a new member in that group to install a package. Example - We packaged Bluebeam 2018; created a configuration to look at a Group with Computer members; we added 2 new PCs to the group today (only 1 was seen by the way); how soon and how does DC know there are changes to the group?
Questions on self service portal widgets
Two questions concerning widgets we would like to create on the self service portal: - We would like to create a widget which lists important hyperlinks to company resources - When I create a link to an internal resource that requires authentication the page does not display or states 'Unauthorized'. An example of this is a company SharePoint site that contains documentation. What account is being used for authentication to these sites? Is it the service account that runs the ServiceDesk services?
Where to find my previous questions ?
I'm looking for a question I submitted a couple of weeks ago and I don't know how to find it. I have searched on keywords and on my user name but it doesn't show up. I can't see any link anywhere to show questions I have asked.
Technician Showing Twice when Assigning Requests
We have a technician who is showing twice when we assign requests to him. In addition, he cannot see all the requests assigned to him. What SQL Query can I run to show me the ID's associated to a technician's name?
Access PMP with Azure Multi-Factor Authentication?
Hi, Just curious to know if any of you are using Azure Multi-Factor Authentication with PMP for second factor when logging in to the console? Thinking about investing some time in to looking in to it, but thought I'd see if any one was using it here first. If you are using it, what was it like to configure? Any gotchas? Chris
Installing new SSL Certificate
I am attempting to create and install a new SSL Certificate on our server using the "Using OpenSSL' instructions located here: https://www.manageengine.com/products/passwordmanagerpro/faq.html#ssl but I am getting an error message at step 4. I am running the following command openssl pkcs12 -export -in PMP20181114.cer -inkey pmphanover.key -out pmp20181114.p12 -name pmp -CAfile rootnew.cer -caname pmp -chain The system is generating the keystore file, but I am receiving the following error message
Problem setting up High Availability
I am in the process of setting up High Availability and was able to get to the last step - starting up the secondary server. Unfortunately, the secondary server (default postgres db, linux:ubuntu) fails to start up. Looking at wrapper.log for the secondary server I see the error: Username cannot be postgres. Hint: DB connecting user cannot be a super user. Provide a normal user credential. The postgres database for the primary server uses the username 'postgres' and that user is a superuser. I'm
Incident Template Categories?
So does anyone know how you add Incident Template Categories? I cannot see any way to do this, any Incident Templates I create all go under this "Other" Category. Your Version : 9.4 Build 9425 Attached a Screenshot.
Time wrong on SDP
On creating jobs the time is out by hours, as an example I created a new incident just now and it shows a stamp of 14/11/2018 07:13 PM the actual time is 13:44 (date is correct) any ideas why as the date and time on the windows server is correct? this is a new installation that I am trying to setup for testing and hopefully move away from our current helpdesk. Running Version: 9.4 Build 9425
Tickets Logged between certain times
Hi, I'm looking to create a report that can be scheduled that will show the tickets logged between a specific time period, for example all tickets logged between 8:00 and 17:00 for the month. Is anyone able to provide me with a query that would provide this? Thanks Rory
Access Level is not restricted for Technicians
Dear Sir, I have problem with Technician Access Levels. When the request is created by the Technician that have access to all requests, before approvals are done, technician can edit, escalate request, but he/she should not be able to do. Please advise me to resolve this problem. Regards GG
Join team Applications Manager at AWS-reInvent!
With just a week left for AWS re:Invent, team Applications Manager is looking forward to interacting with some of the brightest minds of the AWS industry. You heard that right! AWS- re:Invent is all set to take place from Nov 26-30. Greet Applications Manager at booth #1505 : What's in it for you : Talk to our application monitoring experts in 1:1 sessions and get all your questions answered. Learn how Applications Manager will help you monitor some the health and performance of AWS services such
Mac Tray icon and submit ticket window
I'm testing the usage of the desktop central tray icon in regards to working with enabling users to submit their own support tickets and I've noticed that on the mac client when you start typing in the description box the return/enter key does not work as expected. In the windows client it moves to a new line as expected. On the mac client it actually classed that key press as a "submit" button and sends the ticket. So the end user is basically limited to one line of text and this isn't really usable
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