Join Applications Manager at Oracle Open world 2018!
Team Applications Manager is all set to attend Oracle Open World 2018! The conference is all set to take place from October 23rd to October 25th. While strolling through the South exhibition hall at the Moscone Center, you'll see a row of booths. Visiting these booths will give you an in-person perspective on various businesses, discover new technologies, and develop new business connections. Applications Manager will be at booth #4500. Top reasons to visit booth #4500: Unravel the scope of Oracle
Powershell to get latest conversation title
I need to update the SR Subject based on whether the conversation title has specific words in it. I can create a custom trigger to fire when there is a new conversation added and I know how to update the SR subject ($obj.Request.Subject) but how to I extract the Conversation subject/Title from the JSON file? 9.4 Build 9401 Chris White Horizons Regional Council New Zealand
Windows cluster node VM is not discovered as part of vCenter while doing discovery
Hi, While discovering vCenter in OpManager, it is failing to discover VMs, which are part of windows cluster. Though it is listing as part of vCenter during discovery, it is not actually getting added in inventory. I also noticed, it is not taking correct IP when VM is getting listed during discovery. That may be reason why it is not added to inventory. Any help? Thanks,
Win10 1809 updates paused - Updates marked as "Not Supported" in Patch Manager Plus
We have official news from Microsoft, having paused the Windows 10 October 2018 Updates (Ver. 1809) for all users after issues of files being missing were raised. Hence, updates related to Windows 10 version 1809 will not be supported by Patch Manager Plus until the issue gets resolved. If you've already created a configuration for the upgrade, you don't have to worry about missing any file, because we have moved all updates to the "Not supported" category. Note: If you have manually downloaded
Custom Triggers and Checkboxes
I've recently upgraded our SDP environment to 9418 and I'm really pleased with the improvements made to the incident templates however, I've realised that Custom Triggers do yet seem to allow Checkboxes/Multi Select fields to be used as matching criteria for execution. Is this a feature or at least a feature coming soon? Thanks.
Translation module
Do you plan to revamp your translation module?| At the moment it is very hard to translate interface as you can't view what exactly you translate. For example the word "Assign" https://i.imgur.com/no6BlpC.png there are more than 5 places where this word need to be translated and some of them already translated (in my case to Russian) out-of-the-box, and you can't distinguish translated out-of-the-box strings from non-translated strings. You can't even use Search to find which Russian strings refer
[Solved]: % of Requests within SLA and Analytics Calculations
Hi, I have a question regarding obtaining the SLA percentage: I'm currently using the "% of Requests within SLA" filter to obtain the monthly percentage of fulfilling SLA of our company, I never delved into how Analytics Plus obtained this percentage, until I reviewed the information in the complete table and found some inconsistencies: It's assumed that the SLA is measured by 2 concepts: Overdue Status: Resolution time expired (in our case 4 hours, which is the most important I assume). First Response
Sites in ServiceDesk
Hi I see that you are not able to choose the drop down list for Servicedesk as a regular user but the Sites are only visible to Technicians and Admins. Please, let us know how we could enable the sites options so users can choose the sites that they belong to. Thanks in advance
SDP data integration into BI - Where to find information?
Hi there, we're working on integration of SDP data into our BI software and our dba is asking: - where can I find the information about the real ticket total resolution time, only considering working days/hours (8 hours/day and 5 days/week)? - where can I find information about Technicians scheduler entries? we're on SDP 9.4 Build 9415 and Postgres Thanks a lot in advance alessandro
Unable to login using currently logged in AD account
Since upgrading to 9800, I have found more than one AD account that can no longer use their current logged in account to remote to resources. The option is greyed out. I fixed one account simply by deleting them from PMP and re-importing them, but I don't want to have to do that with every account, especially mine, seeing as how I'm a SuperAdmin.
Zoho Desk or Support Center
Hell, I'm really confused, Zoho has 2 very simmilar solutions. What are the specific niche for each solutions. Are they going to be integrated into only one?
Custemize ServiceDesk Plus
Hi everyone, i want to ask: Can I edit the title? (attach) Can I create more similar menus? (attach) Hope to get help Thank you very much
[Tips & Tricks] When you really need a useful description in ServiceDesk Plus
Do you often struggle to get your service team to enter meaningful information into a request description other than ‘Done’ or a copy and paste of the request subject? Here’s a little trick we employed with one particular client to get the team into the habit of considering what they were actually entering into the description field in a request in ManageEngine ServiceDesk Plus. This little trick employs ‘Field and Form Rules’ on either an Incident or Service Request Template. In this particular case,
Add custom Text and Link into Indecent Template
How can I add some custom text and link into a indecent template? I'm looking to add a static link to the solution article on "How to copy and paste"
Use of Additional Change Roles
In the workflow for changes, there is the ability to use all the other "change roles", and even in change roles, there is the ability to create new roles. I can't seem to figure out how to utilize those roles in the change. As it stands we can select "change manager", "change owner", "change requester". What if i have a different "change approver" or "change reviewer" that isn't a static person. i.e. it needs to be selected. How are others using these additional roles? As it currently stands i can't
Purchase - PO - All ordered date shows 11:59 PM as time
Currently, ordered date shows 11:59 PM for all PO we have. Why?
Add site to internet explore local intranet
Is there was to push a configuration that would add a website to the local intranet zone in internet explorer. the manual way is internet options > security > local intranet >sites > advanced then enter website for the zone.
ServiceDesk Plus 9421 Released
Dear Users, SDP 9421 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9421 SD-73564 : Cross site scripting vulnerability is present while viewing the asset details page. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Event ID
Our management currently wants a report for disabled accounts attempting to log in, but ADAudit only has a report for disabled/expired/locked out. I have attempted to modify that report to just show instances with Event Code 2645, but I'm not getting any hits for it. Has anyone else run into this issue?
[Tips & Tricks] Find out if an expired asset reappears with ServiceDesk Plus and AssetExplorer – Part 1
As part of the asset management lifecycle, you would change the Asset State in ManageEngine ServiceDesk Plus or AssetExplorer to reflect if an asset has been ‘Disposed’ of or has ‘Expired’: This has the advantage of releasing an asset node license for commissioning against a new resource in the asset register, keeping your ManageEngine license costs down. However, what if that asset was to somehow reappear in the environment? A helpful technician who managed to resurrect a device perhaps? The reappearance
Linux patch management using ManageEngine - a child's play
Exciting news for Linux administrators! We now support most flavours of Linux - the latest extensions being Red Hat and CentOS, to go along with Debian and Ubuntu. Just cut the complexities involved in APT, YUM commands, and deploy patches hassle-free using ManageEngine Desktop Central! For a list of versions of Linux OS's supported, please refer here: https://www.manageengine.com/products/desktop-central/patch_management_supported_application.html To learn about configuring Red Hat settings in
How do you handle Multi-Value Attributes
How can you collect multi-values from an AD attribute "proxyAddresses" to a listbox?
Top five enhancements of the Windows 10 October 2018 update
If you're a tech enthusiast or just a Microsoft fan, you're probably aware that Microsoft releases two major software updates a year for Windows. Windows 10 version 1809 was just released and is the second update of 2018. This comes as an incremental update, bringing a number of small improvements to various features like the Snipping Tool, Clipboard, and SwiftKey. Of all the changes Microsoft has brought in to Windows 10 version 1809, here's a list of the top five enhancements that make it worth
ServiceDesk Plus Cloud - Customer DB Access
We strongly suggest that ManageEngine allow (somehow) their SDP Cloud Customers to access their DB to generate reports using Crystal Reports or Excel. Maybe this is not an easy feature... Or will take some time. But it is very important! If you will develop this to all customers as default feature or as a Licensed Add-on, doesnt matter. The important is to have possibility. In ServiceDesk Plus On-Premiss it is possible. Of course IT IS POSSIBLE in a Cloud version... But of course, again, not in same
Windows Domain Scan
have configured a Domain entry that includes:- Domain Domain Controller Login name and Password (which is an AD Domain Admin and has the SDAmin role and no other. When I attempt to run a scan I get a permissions error message. See attached. Can anyone advise?
Approval Issues? Multiple approvers listed but only one can actually approve the request
Hello, I'm just wondering if this is a known issue and if there is a fix? We upgraded to 9224 this past weekend and now our approvals system is broken. We often send approvals to multiple people for each request but now, only one person can approve. If 5 approvers are listed, the first person to approve is able to and the rest are not. They get a message that "the request is already approved" although they have open approvals. Can anyone help?
Need in preset "due by date''
Hello, I need in preset "due by date'' for a filter that shows requests which deadlines today and tomorrow. I know how to show it using extended search, but this action needed everyday changing date.
SIEM Integration
Have anyone successfully integrated PMP into SIEM (ArcSight). The document available on the website are not at all informative. Does PMP supports multiple concurrent syslog forwarding?? Regards, Rakesh
Hide 'Change Template'
Is it possible to hide the 'Change Template' option for Requesters? I don't want people to be able to change this when they select an Incident Template from the Request Catalogue. I am hoping that the attached picture shows what I mean. TIA Ian
question about - Change custom trigger
Wonder is action could assign a change manager based on a criteria.
First Install - Missing Patches, Time Problem, MSVCRT.dll issue, JRE problem, Multiple ME Products Problem
Hi, We have put Desktop central into production today and so far have 3 problems, emails have been sent to support, but thought someone may be able to help on here. We are running version 70106 1. After we ran the vun updater and scanned our Windows 2003 Server we pushed out all patches, then ran the scanner again to ensure there were none missed. After all patches were said to be installed we ran windows update and the following high priority updates were showing KB973917 KB973923 KB973924
Sending device note field in email alert
Hello, Is it possible to send a field from device notes along with email alert? Thank you, -Brian
ManageEngine strengthens end-point security with Browser Security Plus!
We are super excited to announce the launch of Browser Security Plus - a tool that combines browser security functionalities with seamless multi-browser management capabilities. With cloud applications taking over organisations, browsers have not only become the conduit to access business data, but also to cyberattacks. It has now become an absolute necessity to secure browsers in order to secure the data, that users access through these browsers. Keeping this in mind, we have come up with Browser
ManageEngine announces a mobile device management solutions for MSPs
We are pleased to extend our offerings for mobile device management to Managed Service Providers as well. Mobile Device Manager Plus MSP gives service providers a single console to manage their client's mobile devices. Mobile Device Manager Plus MSP supports various features of it's parent product Mobile Device Manager Plus along with enhancements to suit the needs of MSPs around the world. Here are a few highlights of the product Support for multiple customers from a single console Personalised
Users Managers employeeNumber to reports
Hello, Is it possible to add Managers employeenumber field to scheduled reports? Thanks
Please fix device rediscovery
Hi, in my view rediscovery is incredibly broken. When a device is rediscovered, the changes made after the first discovery are mostly reverted. For Example I added a switch today and modified the device type. Also I made a change to a switch port description. Upon rediscovery it was again added (as a second device with the same IP and DNS name) - wrong type, no port descriptions at all. At least give us the option to skip existing devices during discovery. Also updating the Port descriptions of existing
9418 requester portal not mult-lingual
Just tested the new 9418 (well 9419 actually) and discovered they changed the widget to raise a new ticket in the requester portal. Basically there's 3 options: - Create an issue - Request a service - View all solutions Turns out these options doesn't translate like the rest of the product. So if you have the multi-language edition, be careful berfore you upgrade past 9417! Someone asked this in another thread, and got no answer, so I'm gonna try: Is there any way to bring back the old widget? /Rasmus
[Free webinar] 7 reports that will change the way you manage your help desk
Today's help desks generate so much data that without the right reports, it's impossible to get any useful insights from it. This is why we're offering a free webinar to discuss important help desk reports that are guaranteed to inspire and impact your management decisions. In this webinar, you'll get answers to key help desk questions, such as: 1. What's impacting SLA resolution times? 2. Why aren't customers satisfied? 3. Why are technicians frequently rerouting tickets? Date: October 18, 2018
[Free webinar] 7 reports that will change the way you manage your help desk
Today's help desks generate so much data that without the right reports, it's impossible to get any useful insights from it. This is why we're offering a free webinar to discuss important help desk reports that are guaranteed to inspire and impact your management decisions. In this webinar, you'll get answers to key help desk questions, such as: What's impacting SLA resolution times? Why aren't customers satisfied? Why are technicians frequently rerouting tickets? Date: October 18, 2018 Time:
Survey Report result
I run the following query but only get months 1-8 January Through August but should be get 1-9 with September SELECT DateTable.YEAR 'Year', DateTable.MONTH 'Year/Month', SentTable.SENT_COUNT '# of surveys sent', ReceivedTable.RECEIVED_COUNT '# of surveys answered', (SentTable.SENT_COUNT-ReceivedTable.RECEIVED_COUNT) '# of surveys unanswered', (ReceivedTable.RECEIVED_COUNT*100)/SentTable.SENT_COUNT 'return %' FROM ( ( SELECT YEAR(FROM_UNIXTIME(WorkOrder.COMPLETEDTIME/1000)) 'YEAR', MONTH(FROM_UNIXTIME(WorkOrder.COMPLETEDTIME/1000))
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