Hi Guys,
Is it possible to choose Technician Auto-Assign from for requests that sit in certain groups only?
For Example, we have a default "Service Desk" group that requests created by email come in to, and we want to enable auto assign for only open/on hold requests for that group.
I had a look at the exceptions part of auto assign and "group" does not appear to be one of the filters there.
Best Regards