Auto-assigning technician's using email
Hello, I'm trying to auto-assign one of the technicians using e-mail commands, however, it doesn't seem to be working, the mail arrives and it gets parsed into a request however it remains unassigned I'm sending you a screenshot of 1) My email command setup 2) the mail I am sending
Could you please assist me?
p.s "tkurtskhalia" is one of technicians username
Thank you.
Could you please assist me?
p.s "tkurtskhalia" is one of technicians username
Thank you.