[SOLVED] move MS SQL instance to a new server
HI Can anyone advise how i move my existing MS SQL DB to a new server. Ive seen documents for moving the application server but none for the moving of the MS SQL database. Thanks in advance Ian
Reply from Outlook (or other client) doesn't work right
Good day. Yesterday I installed the patch to 8009, hoping it would fix this workflow: Request created Technician responds by email Requestor is sent a copy of the email Email is added to request history For us, #3 hasn’t ever worked – it only performs action #4. However, after the patch yesterday, it now sends EVERY response to the administrator if the 'send reply on changes' box is checked. The requestor simply doesn't get a notification of a response, so it's fairly worthless at that point. Anyone
AD SSP password notification bug (still...5 years later)
So we're using AD SSP 64-bit v5703. We having the same issue as reported in password expiry notification email. When we use the password notification, it works fine except when it sends a notification to a user on the day the user password expires. We're using the following HTML code with AD SSP macros: <p>Dear %displayName%,</p> <p>Your password will expire in %noOfDays% days on %dateTime%. You will need to change your password prior to this date/time to ensure uninterrupted access for your account.</p>(etc...etc..)
Tasks mandatory fields
How do we make Tasks fields mandatory? We want to have Owner mandatory, so no task is created without an Owner.
Knox enrolled device not showing in MDM Console
So I have an Android device (Samsung Galaxy S9) that was previously enrolled in MDM by token for testing, has since been removed and re-enrolled through NFC enrollment to Samsung Knox but doesn't appear in the MDM enrollment devices. It appears on the Samsung Knox console, but not MDM and other fresh Android devices have been enrolled by this method both before and after this handset and they have appeared correctly on both systems. Phone was factory reset after removal from MDM. The device itself
Separate BDD to PMP
Hello,
I do not know if the question has already been asked and I apologize if it is the case but I have not seen it.
Can we separate the postgreesql DBD or mysql or mssql on another server to separate PMP from the BDD?
Regards, Marvin BOTHEREL
Best practice for PMP API user token rotation
I would like to use PMP API user to fetch resource passwords for any deployment scripts, but I do not want to hard code the PMP API token into my scripts. I was planning to use a 2 API token system where tokens validity is overlapping, so I could always script to fetch the API token for next week and retire the old token after this week. I could not find any inbuilt features to support this idea, so was wondering that what is the best practice for rotating API tokens for PMP API users? Password rotation
[SOLVED] API-response error
Hi, I'm writing a script to update certain fields in Windows workstation CI's. I got it working on our development server running SDP 9425 but i get an error when running it on our production server with SDP 9335. Is there a workaround to get around the error on 9335? I need the script working asap, and we haven't scheduled an update for SDP until next yer. On 9335 i get this API response: {"API":{"response":{"operation":{"result":{"message":"java.sql.SQLException: The data types ntext and nvarchar
the DNS issue in auto-discovery
In OpManager inventory auto-discovery function, how to update DNS name automatically during auto-discovery instead of changing DNS name by manual after discovered? Code Chang
Disable Wake On Lan
Does anyone know how to completely disable Wake On Lan? I urgently need the Desktop Central server to stop sending these packets. I've checked and disabled WOL everywhere I could think to find it, tasks, patch management, agent settings, etc. I could have missed something. Thanks all! Eric
Integration Office365 & ServiceDesk Plus (Cloud)
I have a problem making the connection between Office365 & ServiceDesk Plus (Cloud). Basically in the integration of office365 and servicedesk plus (cloud). I have reviewed forums and manuals, but I can not configure. Can you help me? We are in a Hybrid environment (Office365) but I still cannot connect between these 2
Free webinar: What's new in Password Manager Pro?
Hi all, Join our webinar to watch our experts demonstrate the latest feature additions to Password Manager Pro followed by an open Q&A session. Reserve your spot. With the recent Password Manager Pro releases—9800 and 9900—we've worked hard to bring you essential, power-packed features for your privileged account management (PAM) program. We've focused on new platform capabilities to enable PAM enforcement for a range of resources. We now have plugins to help you manage privileged account credentials used
Attend the free online training and make yourself a Network Configuration Manager pro!
Hello there! We're all set to deliver our first free training for the year on Network Configuration Management! What will you be learning in the free training? In this two-part free training you'll extensively learn about change, compliance and configuration management. New to Network Configuration Manager? We'll be taking you through the entire scope of the tool to help you learn how to deal with network disasters. Already a Network Configuration Manager user? Join the training to catch up on the
Lenovo server snmp monitoring
Hi, I am new to opmanager, and snmp monitoring. Does anyone have any experience in monitoring Lenovo servers - SR630, SR650, SR850. I am trying to get basic information into opmanager - eg temp\raid health etc. I have loaded the lenovo mib files into opmanager. is the xclarity adminstrator virtual appliance required? Thanks, Nigel
[ME Mobile App] Geo and Location Tracking Capabilities
Hello ME Forum, I've read the documentation on the following two websites: 1. https://www.manageengine.com/mobile-device-management/help/security_management/location_tracking.html#Enabling_Geo-Tracking_for_Selective_Devices 2. https://www.manageengine.com/mobile-device-management/request-support.html The resources above did NOT really specifying exactly what I needed: 1. Ability to track technicians [specified] 2. Ability to notice when technicians are “not moving” for a while [NOT specified] 3.
More information: Error Message: Unknown error code 1030
Is there any more information on this error code? I have a handful of machines that aren't getting particular patches, that generate this error code. However, those particular patches are installing on other computers (same make/model/specs) as the ones that are failing. The machines that are taking said patches have the same internal configurations as those that are failing to install the patch. The provided *KB doesn't provide a lot of information to help resolve the issue.
CSV import for "Remote Offices" and "Ip Scopes" not working
Hi i cannot seem to find a way to import via CSV Remote Offices and Ip Scopes in the Scope of Management section of the system. I get errors like this for fields which are copied and pasted from the example documented. - Header name(s) " REMOTE_OFFICE_NAME " are not allowed I have been sure not to put quotes or double quotes as documented. What are the correct field names? Is the functionality working? Where i can find logs about the import process that might help me better understand what
Connecting Power BI to Postgres
Hi all, im looking to link power BI to the service desk plus database However I'm unable to find the name of the postgres database Is there a way to locate the database name and also what username to connect Thanks
Android Mail APP in Kiosk mode
Hello, we are using Mobile Device Manager Plus MSP. Our goal is to get mobile devices that are secure with no unwanted app and no change of system settings. The devices have only company email access. The phones are company owned so no BYOD. For us the Kiosk mode was a proper solution for this. Now we have 2 problems with email. Since Android 8 Gmail seams to be the default email-config-setup app. So if you push the active sync settings and MDM will setup the password it will always open Gmail. How
Mobile Device Manager Plus simplifies Mac encryption using FileVault 2
FileVault 2 is a whole disk encryption program, that encrypts the hard drive and all the files available on it, using 128-bit AES encryption with a 256-bit key. If your organization stores client information, or any other sensitive corporate data on Mac machines, it is recommended to use FileVault to encrypt your systems. While encrypting a Mac machine, FileVault mandates a password to be set on the system which will be used to decrypt the drive every time the user logs in. Additionally, a Recovery
Apple modifies enrollment procedure for devices running iOS 12 and above
The first step to manage devices using Mobile Device Manager Plus (MDM), is to enroll them into the MDM server. The simplest way to enroll devices is either using Self Enrollment or sending enrollment invites to users. Both of these enrollment methods involve an enrollment profile to be installed on the devices. Till iOS 12, this enrollment profile is automatically installed on devices once the enrollment request is authenticated by the user. While this simplifies the enrollment process, the automatic
change of assign request to other Support Rep.
I have created a role in which all our Support. Reps. can view all other's requests (from left view bottom buttons) and at the same time they have the facility to assign this request to other Support Rep. My requirement is: 1. provide display of all requests of all Support Reps. (its fulfilled). 2. Rights of change Support Rep to only limited Support Rep. (assigning the request to other support rep.) Please refer the attachment also.
[ISSUE] ServiceDesk stops receiving requests from main mailbox (after update BUILD 10010)
Hi, Since the last update we made to the platform (V. 10.0 BUILD 10011) we have had problems (second time it happens) that the reception of emails from the main mailbox (servicedesk@ourcompany.net) the emails remain in the inbox and aren't generated in servicedesk. We have tried the following: - Restart the Mail Fetching - Configure the mailbox again in servicedesk. - Test with other mailboxes. (nothing work) The only way to fix it is by restarting the full ServiceDesk platform, which isn't useful
Issues with Bulk group upload
I am trying to create 60 Distribution groups via the bulk upload in ADmanager. I have created my CSV with below headers: It creates the groups but does not assign an email address to any of the Distribution groups created. Has anyone else encountered this issue? Is there a column missing in the CSV. I have spoken to support they indicate the csv is fine and maybe its because we do not have an up to date version. Planned to be upgraded at the weekend. Personally i think something is just missing to
Office 2007 unistall
Hello. How can I unistall all Office 2007 (SmallBussines) on all of my PC's using SoftwareDeployment? I don't know how to make commands and .xml file for unistall. I only did installations with SoftwareDeployment and all work like charm, but I can't figure how to uninstall anything. Please help
Pending Approvals are not showing on his home page
Hello, One of our technicians is still having issue where his Pending Approvals are not showing on his home page in ServiceDesk Plus. He receives an email. There is no other technician using his email address. What can we do to fix this? I thought it would be fixed if we upgraded to version 10 but no luck. MSSQL Version 10 Build 10009
New Community Forum
I like the new design for the forum page but is there a way to show the last reply under the topic and not the original question?
[SOLVED] mysql root
Dears, I forgot mysql root password. how to change root password
user report or computer report
is there a built in report which will show me either the last time a user logged in and the computer they logged in on or a computer report with the last logged in user
SAFE, SECURE, PROPER way to open firewall for managing roaming DC agents
Can we get a setup of instructions for safe, secure and proper way to open firewall to manage roaming DC agents, the biggest concern is ensuring the DC management interface is safe from brute force attacks.
Repair previous record
Hi Is there any way to repair old (closed requests) recirds from service desk? One of our clients used Location as Job Titile :( now we can'y report last year :( Best regards Maciej
Failed to update, server can not start, backup can not be restored.
So I've been using ME service desk for all of 15 minutes and already feel like I shouldn't be using it although i like the product because i haven't even got it full up and running and it's seems like it's completely destroyed. So I did updates because I though before I deploy why not update to the latest while there is minimal risk. Well apparently updated failed. Okay well fine I did the backups as it recommends. Then wow to my shock these backups are password locked, why? This isn't even optional,
Outstanding CAB approvals
Hi all, I have a manager who is struggling to pick up the notifications that come through to his email for CAB approval. Is there a way to forward face the outstanding CAB approvals on his home page under my approvals?
Status change from on hold when requester replies
On the on prem version of Service desk plus it was configurable to change the status of the requests that were put on hold to open, when requester replies. Is there any way to achieve this using the cloud version?
Attend the free online training and make yourself a Network Configuration Manager pro!
Hello there! We're all set to deliver our first free training for the year on Network Configuration Management! What will you be learning in the free training? In this two-part free training you'll extensively learn about change, compliance and configuration management. New to Network Configuration Manager? We'll be taking you through the entire scope of the tool to help you learn how to deal with network disasters. Already a Network Configuration Manager user? Join the training to catch up on the
macOS Mojave 10.14.3 Supplemental Update for FaceTime bug
Apple has rolled out macOS Mojave 10.14.3 supplemental update that fixes the FaceTime bug that let people eavesdrop on unanswered group video calls. Besides, the macOS Mojave 10.14.3 supplemental update addresses another security issue involving Live Photos on FaceTime. Apple didn't disclose any information on that issue yet, but ensured that it's been fixed in the new update. Workaround: You can deploy macOS Mojave 10.14.3 supplemental update to resume using FaceTime without any issues. To deploy
Apple FaceTime's critical eavesdropping bug
A critical bug has been discovered in Apple FaceTime that transmits audio(in certain cases video) to the caller despite the recipient not having accepted the call. This vulnerability was first discovered by a 14-year-old kid who found that he could listen to his friend's conversation, even when the call wasn't answered. This incident was tried hard to bring into Apple's attention since Jan 20 by the kid's mom but was in vain. On Monday, Jan 28 this incident was finally brought to Apple's focus by
macOS Mojave 10.14.3 Supplemental Update for FaceTime bug
Apple has rolled out macOS Mojave 10.14.3 supplemental update that fixes the FaceTime bug that let people eavesdrop on unanswered group video calls. Besides, the macOS Mojave 10.14.3 supplemental update addresses another security issue involving Live Photos on FaceTime. Apple didn't disclose any information on that issue yet, but ensured that it's been fixed in the new update. Workaround: You can deploy macOS Mojave 10.14.3 supplemental update to resume using FaceTime without any issues. To deploy
Adding SNMP Monitor failure
Hi, I noticed that adding an SNMP monitor to any device template fails with a time out, further digging I discovered that the community being used by opmanager is public to fetch the OID result in question. Why is the user not allowed to select the correct credentials i.e. community in order to query the device, suppose I am not using SNMPv1/2, in this case what am I supposed to do? public community is not recommended anyway.. Sounds like each time a user needs to add a monitor they will need to
[SOLVED] How to Access the Full "Recent Items" List?
Hi, We have this nice list at the left bottom of the page with "Recent Items" which displays 10 items. Is it possible to access the remaining items in the same list? If so how? If not is there another way to get that information? I found queries on the forum to be used with ServiceDesk Plus MSP, but I don't want to go that direction until I make sure that there's no simpler way. Product: ManageEngine ServiceDesk plus Version: 9.0 Build 9003 Thanks in advance.
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