Good day,

Can you please advise if there are other methods of raising Alarms or notifications for P1 or P2 Tickets.

Is there perhaps a integration App or custom scripts that's can be run.

We currently utilise the business rules for email notifications, the problems is we want our technicians to be notified 24/7 with out them having to sit in front of their laptops watching the tickets or watching their emails for P2 & P1's.

not sure if this is possible or if this is something we have to outsource for a call centre.

Please assist.