Configuration of widget
Hello, I've created some Request status different from "Open" , "On Hold" etc.. Is it possible to make the widget that displays the current techinicians tickets who are "On Hold" or "Open" to present the requests on custom status?
Patch Management - Unknown Error. Code : 50007
Seeing the below error on our automatic patch deployment for the windows 1809 feature update Unknown Error. Code : 50007 Any ideas what this error means?
Where is the History data under IP address information
When I look at an IP in the IP address manager there is a "History" field at the bottom with no data. Where do I enable this?
[SOLVED] Sorry, your upgrade from 9400 to 10000 failed. Send us the log file for further analysis.
Good day! I have a task to upgrade my ManageEngine Service Desk from version 9.3 to the last. I left instructions from the official site and here from this site. I managed to upgrade to version 9400. After the next update to 9426 or 10000, I constantly got an update error "Sorry, your upgrade from 9400 to 10000 failed. Send us the log file for further analysis.". Where can I see the event logs and find the reason?
Auto Fill request when replying from the requester
I created a new template with new additional fields "Questions", I want when the requester replies to the request questions, these fields get updated in the request automatically? and a second questions, Could I customize the Printer Preview to select some fields only in the request details or the requester details (not all the fields)? Thank you
other alerts besides emails...
is there any way to get ticket alerts other than emails or text? i am wanting to setup another type of alert when tickets havent been taken in x amount of time. love for a phone call, but a pop up, generate a chat?
SDPlus on Prem to Cloud migration export process
Hi I have tried to run the export utility and now my prod system isn't running at all. There isn't very much indication of anything happening. The export process would be so much better if there were status on the export. Things like it started, the progress, the success or failure of the process. Any one had any luck with the export process yet?
[Tips & Tricks] Encrypt documents generated from ServiceDesk Plus
Hello folks, Sensitive information, which can include documents, data or email messages, really has a life all its own. Especially when it comes to business. When information is first created and stored, typically on a local drive, network drive, external drive, cloud or repository, it has the potential to be openly accessible to unwanted persons. When information is sent to and shared with others, such as through email, there is a potential for hackers with bad intent to intercept it. And when
Just in: ManageEngine secures a position in 2019 Gartner Magic Quadrant for Application Performance Monitoring!
It's time to rejoice! ManageEngine has been recognized in the Gartner 2019 Magic Quadrant for Application Performance Monitoring for the seventh year! Gartner defines Application Performance Montioring as one or more software components that facilitate application monitoring to meet three main functional dimensions: (1) Digital experience monitoring (DEM) (2) Application discovery, tracing and diagnostics (ADTD) (3) Artificial intelligence for IT operations (AIOps) for applications.
data in fields office, department ... with 2 domains
Good morning, one question, we have in the menu admin-title and departments, office and company, if we fill in the data there, when we make a user creation template for example in those fields are related to those, but my question is, we have 2 domains and the departments and offices are not the same, however in the templates I can not differentiate. Is there any way to create those values depending on the domain or otherwise?
Ready to try EventLog Analyzer's cool new features?
Our development team has been busy and the result of that is a bunch of new features. Read on to know what they are. Two-factor authentication: EventLog Analyzer's login security has been bolstered with two-factor authentication. Choose email verification, SMS verification, Duo Security, RSA SecurID, or Google Authenticator as the second authentication method. Linux file integrity monitoring: Monitor entire directory structures or just a single file or folder in Linux devices for events, such as
Creation Rules do not run after using a template with creation rules set
I put several fields with values according to the rule and I observe that the values of the Organization fields and the member of them that add them to me, but those of General and Direction (street, city, etc ...) do not add them to me.
[SOLVED] Setup Approval on an Incident Ticket
Scanario: Before an Incident Ticket can be placed OnHold it needs to be approved by a designated person/s. ME needs to ensure that before a Ticket can be placed OnHold that an automatic request with the reason for the hold be send to the designated person/s. How can this be achieved and how do I assign these designated person/s? Version: 10.0 Build 10013 Product Edition: Professional
probe service is failed after linux reboot
Hi - I received probe service failed after Linux reboot. please advise how to troubleshoot it? Thank you! Code Chang ----------------------------------------- Port Availability Module ----------------------------------------- 8088 Yes Client 13308 Yes postgres 22 No SSHD 69 Yes TFTP 514 Yes Syslog #####################################################
Patch ID 106556 (kb4023057) downloading wrong patch
It appears that this KB was re-released, Desktop Central attempts to download the older version from Feb. instead of the patch from march, attempting to install the older version results in deploymebnt failed See https://www.catalog.update.microsoft.com/Search.aspx?q=4023057 Desktop Central attempts to download the patch from here: http://download.windowsupdate.com/d/msdownload/update/software/updt/2019/02/windows10.0-kb4023057-x64_8a30185e593261fbb415ccb68d9dc398ce84ba7f.cab
Can not enroll device take 2
Seems as though my last post was deleted so I'll tray again. Can not enroll an Android 8.1 device. Send by invitation. Personal device. Install the MDM app on the device and it authenticates. Work profile starts to be installed onto the device. The icon to the MDM app then disappears and I get something that states "OperatorPluggin has stopped working". The device does not finish setting and remains as "Yet to Enroll" in the console (Cloud).
Feature spotlight: Data alerts
Stay connected with your data in 3 easy steps! Can you imagine going back to a time when you didn't receive notifications for bank transactions on your mobile phone? Yeah well, neither could I! Being able to track payments and receipts, get reminders to pay utility bills, and receive notifications when my account is credited or debited has become an integral part of my day that I can't image going back to a time without it! Back at the Analytics Plus think tank, this chain of thought got us
Critical updates released for Mozilla Thunderbird, iCloud, and iTunes
Apple and Mozilla have released critical updates in their products — iCloud 7.11.0.19, iTunes 12.9.4.102 and Thunderbird 60.6.1 respectively. Vulnerability Manager Plus now supports patching for these updates. Below are the CVE IDs of the vulnerabilities that are addressed in the latest update for each application. Application: iCloud (7.11.0.19) CVE IDs addressed: CVE-2019-8542,CVE-2019-6232,CVE-2019-8506,CVE-2019-8535,CVE-2019-6201,CVE-2019-8518,CVE-2019-8523,CVE-2019-8524,CVE-2019-8558,CVE-2019-8559,CVE-2019-8563,CVE-2019-8515,CVE-2019-8536,CVE-2019-8544,CVE-2019-7285,CVE-2019-8556,CVE-2019-8503,CVE-2019-7292,CVE-2019-8551,CVE-2019-6236.
Critical updates released for Mozilla Thunderbird, iCloud, and iTunes
Apple and Mozilla have released critical updates in their products — iCloud (7.11.0.19), iTunes (12.9.4.102) and Thunderbird (60.6.1) respectively. Patch Manager Plus now supports the patching of these updates. Below are the possible exploits for each application if they're left unpatched. Application: iCloud (7.11.0.19) Possible Exploit if left unpatched: Elevation of Privilege, Remote Code Execution Application: iTunes (12.9.4.102) Possible Exploit if left unpatched: Elevation of Privilege,
Critical updates released for Mozilla Thunderbird, iCloud, and iTunes
Apple and Mozilla have released critical updates in their products — iCloud (7.11.0.19), iTunes (12.9.4.102) and Thunderbird (60.6.1) respectively. Desktop Central now supports the patching of these updates. Below are the possible exploits for each application if they're left unpatched. Application: iCloud (7.11.0.19) Possible Exploit if left unpatched: Elevation of Privilege, Remote Code Execution Application: iTunes (12.9.4.102) Possible Exploit if left unpatched: Elevation of Privilege,
Inventory Regestry Key
I need to check if the VMWare Horizon Virtualization Pack for Skype for Business is deployed in our environment. To do this VMware wants you check for the following regkeys... To check if VMware Horizon Virtualization Pack for Skype for Business is installed on the virtual machine, check these registry keys: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Lync\VdiMediaProvider - GUID(REG_SZ) HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Lync\VdiMediaPro Is it possible to inventory for this
How to change title in browser window
I need to change title in browser SPD+ webpage from: "ManageEngine ServiceDesk Plus" to: "... ... req: #XXXXX" need request number or other useful information.
Can someone explain the correct usage of the 'Test and Approve' feature + test groups?
The documentation for 'Test and Approve' is not very clear on the specific implementation of the feature: https://www.manageengine.com/patch-management/help/test-approve-patches.html#test Consider this: - An automated deployment called 'Workstation Patches' that applies patches to all (100) Windows 7 workstations - A group called 'Windows 7 Test Group' that contains (5) Windows workstations targeted by the 'Workstation Patches' deployment - Approval type set to "Test and Approve' I want unapproved
[ME User Conference, Dallas] Accelerate your journey to compliance with our privileged identity management suite
Hi All, Join us in Dallas for 3 days of invaluable training, and fun networking: ManageEngine User Conference 2019 is here! We'd love to see you in Dallas for the ManageEngine User Conference and Training on the 24th - 25th of April. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with dedicated sessions for Password Manager Pro. Click here to check out all the details. What's in it for you: Talk to our experts in 1:1
FALL OF SERVICE JAVA
Hello good day. Use ManageEngine Service Desk Plus since 2016. Whenever I make a backup through the command line, the JAVA service stops, and as a consequence, it does not open the website. I would appreciate any comments. regards
Trouble deploying KB4056894 - March Update
I am attempting to deploy March patches with PatchManager Plus and for some reason all of the Windows 7 computers that I am attempting to deploy KB4056894 to are failing. The Remarks are “Unknown Error. Code : -2145124329”. The help indicates that is a corrept file system but I find it hard to believe that all my Windows 7 computers suddenly have a corrupt file system. Is anyone else experiencing this?
Usage of Application Discovery and Dependency Mapping (ADDM)?
I am trying to explore the possibility of using ADDM for dependency discovery between applications and systems. I have few questions on the topic 1) Does the tool provide a means to export the dependency data OR provide any API to access the data for further use? 2) I was trying to understand the pricing too. Do I need to buy the license for ADDM only or do I need any other licenses too like the monitors etc.?
Solaris SPARC T7 server monitoring is available
Using Application manager Solaris SPARC T7 server monitoring and Oracle Application server 11g. middleware monitoring is possible?
[SOLVED] add color to informs
Hello, Is there a way to add colors to a certain column of an inform? If not, can analytics plus do that? IF so, how to?
Technician - Open ticket as a requester
Hello All, We have multiple groups that use our ticket system for requests. Most of our tickets have a bunch of fields in the technician view that aren't shown to the requester. One of our service requests is "Contract Review" which is handled by our compliance team. When i open up service desk plus to enter a new contract to be reviewed i see the technician view, this is confusing to some people. For me i know which fields are meant for the compliance team to fill out, but for instance when the
[SOLVED]Requester job title on request view
Hello to all, are there any way to show the requester job title on request view on build 10014? Thanks in advance
Technician performance: Finding the right balance
Zero open requests! IT managers would love for their managerial dashboard to tell them that there are zero open requests remaining at the end of the day. But this preoccupation with zero prevents managers from evaluating technicians fairly, often driving techs to resolve more and more requests quickly. I recently came across a help desk run by a healthcare firm that was able to close 50 requests per day with just 10 technicians. Now compare this with a software firm that has the same number of technicians
Monitor SDWAN devices
Hi everybody, I am evaluation for my customer this solution and I do not find any information about SDWAN monitoring. Is OpManager able to monitor this technology? Regards
technical from ad,or how remake requster into a technical
Hello, tell me how to connect the accounts of technical specialists from AD/LDAP , or how to remake a imported from AD requster into a technical specialist as it was in the manageengine SPD + edition
ADManager Plus Build 6660 ( March 2019 )
ADManager Plus Build 6660 ( March 2019 ) Enhancements: Capability to edit all administrative template settings of a GPO, including the custom template settings. Capability to add an AD object's manager as an approver and/or reviewer in the business workflow. This will enable managers to have complete control over the creation, modification, and deletion of objects they manage. ADManager Plus Team Toll-Free: +1 888-720-9500 Email: support@admanagerplus.com ADManager Plus - Active Directory Management
AD Import brings in Disabled accounts
Can the AD import be changed to where it will not import disabled accounts.
Notification bell not working...
Hello, We have an issue with our notification bell. It does list the changes when clicked on, however it does not light up or display anything indicating that a change has been made. I looked at other articles for this issue and did run the following: select * from globalconfig where category like '%DYNAMICNOTIFICATIONS%' DYNAMICNOTIFICATIONS ISENABLED true To Enable/Disable Technician Space Port :443 NIO:8087 I saw a comment for SDP that there might be a cached extract file somewhere? What
Microsoft LYNC
Hi There used to be an option to configure some Microsoft Office Communicator settings while creating the user account. The version of AD Manager I am running now does not have it anymore. Now, we have upgraded to Microsoft LYNC, and tomorrow morning I will upgrade to AD Manager version build 5013 following with the SP to get Exchange 2010 options, and I was wondering if support for configuring accounts with the settings for Microsoft LYNC is going to be in the future version of the AD Manager
Display description field associated with the Category / Sub-Category / Item in request form
I've very important instructions stored in the description field associated with the Category / Sub-Category / Item. But unfortunately these descriptions are not displayed (except in admin module). I'd like the description field on the request form to be shown to my technicians. Is there anyone who knows how to do that? jM
Critical security updates released for Firefox 66.0.1
Mozilla has released updates to address two critical vulnerabilities in Firefox 66.0.1 and Firefox 66.6.1 ESR (Extended Support Release). These vulnerabilities, that are addressed in CVE-2019-9810 and CVE-2019-9813, come as fixes for incorrect handling of files in IonMonkey (Mozilla's JIT compiler for SpiderMonkey). Vulnerability Manager Plus now supports these critical Mozilla updates. To patch your Mozilla Firefox with these latest critical updates, look for Patch IDs 309305,309306,309307 and 309309.
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