How to modify custom reports and custom alerts and is there an SQL Query Wizard
Did a thread search and didn't locate an answer, so i am starting this. I've already configured a custom report for our distribution servers, however, there are a few fields I need that aren't available. Currently, the Sub Module is set to Computer. (Is there a way to select from multiple Sub Modules for one report?) I have selected my criteria for searching ad have selected my columns. The report is nice, it's scheduled for daily email. The issue I have run into is the Agent Version. This only
User asset history report?
Is there a query report or a way to run a report that would show me a user's asset history? Basically I am looking a report that shows me this user had this asset and now he has this one.
Feature Request - Recurrence options for preventative maintenance tasks
Hi, I'd like to request that additional options be added to the recurrence options in preventative maintenance tasks. There are specific tasks that we perform as a helpdesk on a monthly basis but don't occur on the same date of each month. i.e. The 3rd Thursday of every month. The options I'd like to see added are as follows: Weekly: Add the ability to run every 2 or 3 weeks Monthly: Add the ability to run on <#> <Day of the week> eg. 3rd Thursday of the month Add the ability to run on First or last
DC-Server Web console starts on login
Hello, It seems I have a bug since the build 323, although I uncheck the "Start Web Console on Service Startup" on the tray icon of the DC-server, I keep have the web console opening on logon. I see in the registry (HKLM) that the setting is not set when unchecked, and is visible when checked. I updated to build 342 today, no change. Is there a way (another registry setting I don't know) to prevent the web console to open on logon? Thanks. Sylvain
Disable Quick Actions menu
Hi, How can I disable/prevent my techs see Quick Actions Menus?
Task Improvements
We're trying to use tasks more effectively and have a few suggestions -- some may be limited by the architecture of SD+. - ability to assign a Task to a Request AFTER the Task it's created. - ability to re-assign a Task to another Request - ability to link a Request Task to a Project - ability to create a sub Task (nest Tasks) - ability to label/tag or mark keywords for Tasks The last one is related to bug tracking or request tracking within Projects and ongoing support. We continuously receive
Secure USB
Hi, I had a problem with my central desktop server and had to reinstall. Some computers had USB locked, even removing the agents and not having but this configuration of USB lock is still blocking. How do you solve it?
Firewall Analyzer training season 1 summary
Team Firewall Analyzer successfully completed the first training for 2019. It was great to have you at the Firewall Analyzer training session. In case you have missed the Firewall Analyzer free training, we have got you covered. Catch up on everything that happened at the training with the following training collaterals: Download the Free eBook Part 1: Protect network from threats: Optimize firewall performance Session recording Presentation slides Part 2: Secure your network: Extract the full potential
password reset plugin
I am looking to implement an automatic password reset plugin to automatically reset modem passwords using a custom application written in C# and Selenium Webdriver but am not sure how to obtain the resource properties as arguments (ie resetProps.get("OLDPASSWORD")). Are these passed in automatically by password manager pro? An example in C# would be helpful if anyone has such a beast. thanks
Mobile Device Manager Plus - Free Training
Join us on 7th and 14th February 2019 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on February 7th: App Management and Device Security: Complete management of Store and Enterprise apps Lock specific apps to devices Remotely track and troubleshoot mobile devices Secure misplaced/lost device Following topics will be covered on February 14th: Device Enrollment and Provisioning:
worklog for administrative tasks
Hello, I want to track all hours of our technicias, including admnistrative tasks like meetings, holidays, research, etc. How can you track time that is not related to a request, project or problem? I was thinking in creating a task tha says something like administrative work, but I don't know if anyone else has a better idea? regards
Add Project Type to Project Role and allow multiple default project roles on a user account
There are many ways we'd like to expand the project module. On of the most basic issues we'd like to work on is the permissions side of things. We have multiple business areas using Service Desk. HR, Continuous Improvement, IT, etc. Our CI team wants to use the project module to manage projects, and allow all users to see all CI projects. Even though we have a project type for CI, I can't set up permissions how they want. In order to grant all users view only access to CI projects, they'd also
IT analytics in 90 seconds: Crack down on long-pending requests in your help desk
Understand the life cycle of long-pending requests in your help desk using request history reports in Analytics Plus.
IT analytics in 90 seconds: Crack down on long-pending requests in your help desk
Understand the life cycle of long-pending requests in your help desk using request history reports in Analytics Plus.
[Free webinar] How to manage IT projects like a pro using analytics.
Hello folks, Too many IT projects fail to meet deadlines due to poor planning and follow-up. Join us for a free webinar to learn how analytics can help you better plan, track, and manage projects, to ensure on-time delivery and promised service quality. In this session, you'll learn how to: Use insights from past projects to mitigate potential risks in current projects. Meticulously track the progress of projects using essential project management tools such as burn-down and burn-up charts. Review
[Free webinar] How to manage IT projects like a pro using analytics.
Hello folks, Too many IT projects fail to meet deadlines due to poor planning and follow-up. Join us for a free webinar to learn how analytics can help you better plan, track, and manage projects, to ensure on-time delivery and promised service quality. In this session, you'll learn how to: Use insights from past projects to mitigate potential risks in current projects. Meticulously track the progress of projects using essential project management tools such as burn-down and burn-up charts. Review
Survey Link for Public Access
Hi, Our ServiceDesk is only accessible within a VPN managed network, therefore if a Requester is outside of our network or is not connected to our VPN, he/she won't be able to open the Survey Link. Will changing below be able for our external Requesters open the Survey Link? Version: 9.4 Build 9409
[SOLVED] Adding Images into Notes from Chrome?
Hello, are there any plans to allow adding images into a request's notes in Chrome? We can currently do this in Internet Explorer, but not in Chrome. Thanks!
How to modify UI form Login and Page login
Hi, I want to modify UI form login and Login page. I saw tutorial in this post . But it's not everything that I need. I want modify more. I find file "DomainLogin.html" in "ManageEngine\ADSelfService Plus\webapps\adssp\html" .and get some code : <div id="LoginFrame" name="LoginFrame" objtype="LoginFrame" style="position: absolute; width: 325px; height: 205px; float: left; left: 571px; top: 76px; cursor: pointer;visibility:visible;;" class="whitetable ui-draggable dashedLineMOut"><div id="LoginFrame_txt"
Helpdesk Survey
What questions is everyone using for their surveys? trying to get some new ideas.
Agent Install
I have about 140 Laptops/Tablets in the field. Many of them have not connected to the corporate network in quite some time. I have the install in a ZIP that is accessible from our corporate website. The issue I have is our users do not have Local Admin rights. In looking at the setup.bat file it requires it to be run as an admin. I need a way to get the BAT file to run itself as admin without a UN/PW prompt (I can provide that info for the script) or a separate BAT file that will set the Admin
Font size in notification popup
Hi, I was wondering if it's possible to modify the font size of DCs patch notification. Sometimes the font is very small especially on 4k screens. Not only the message itself is very small then also the button text is very small. Best regards, Daniel
editor field in a service request form
Hi all, Is there a way to set the editor field with a default value during the service request form design? regards Antonio
Modify User Automation Problem
My end goal is to set one of the extensionAttribues to TRUE when a user password is expired. I'm trying to use the 'Expired Password' report as the source, but the column header in the report is "SAM Account Name" (w/spaces) I need it to be "samaccountname" (without spaces) so the automation can read the field as the target to modify. Is there a way to change the column header field when exporting reports? Thanks!
Mac/Linux Agent Installation not supported through DS.
Hi, Do you plan to add possibility install and manage Mac and Linux machines through DS?
[SOLVED] Change CAB Approvals Notifications on Service Desk Plus Apps
Required Feature: Change CAB Approvals Notifications on Service Desk Plus Apps. Thanks
SDP with Desktop Central agents?
I know DC can push inventory information into SDP, but I feel like this isn't leveraging a lot of the functionality within SDP for asset management and more regular updates and asset association. How is everyone else with the two solutions managing their endpoints? Both Agents? Is this supported/preferred?
Approval Email Customization
Would it be possible to use the Custom Triggers to send a customized Email to the Approvers? Here is an example of what I would like to do: Attention Project Director: Molly.Gary@gtri.gatech.edu An order request on your project has been received. YOU MUST APPROVE this order, before the order will placed! Even if overnight shipping has been requested, the ORDER will NOT BE PLACED without EXPLICIT AUTHORITY from the Project Director. You may respond to this E-mail with APPROVED BEFORE ANY ACTION
Issue while assigning SLA's to the ticket.
Hello, I have set rules for the SLA but when i'm creating a request the SLA is not assigning to that particular ticket. I have tested it before and it worked pretty fine but now it is not assigning to any of the tickets. I would appreciate if someone help me with this issue. Thanks Aamir Yousuf..
URGENT: Cannot Renew APNs (MDMP Free Edition)
Hi ! I have only 7 days left to renew iOS APNs certificate. When I click the Renew link, an error occures on the Chrome Console. apnsCertificate.js?92433:1 Uncaught ReferenceError: mdmUrl is not defined at apnsCertificate.js?92433:1 (anonymous) @ apnsCertificate.js?92433:1 ajaxRequest.js:1 Uncaught TypeError: undefined is not a function at eval (eval at constructResponse (VM438 ajaxRequest.js:1), <anonymous>:3:1) at constructResponse (VM438 ajaxRequest.js:1) at XMLHttpRequest.window.XMLHttpRequest.req.onreadystatechange
[SOLVED] Technician Ticket Reports
Good Morning, I am looking to report on tickets that have been escalated from one set of Technicians (1st line) to another (2nd Line) and whether they have been closed by the 2nd Line Technicians or if they have been returned to 1st Line. For context I want to report on how many tickets 1st Line Technicians are able to resolve fully themselves without having escalate to others. A first time fix if you will. Thank you
New Field on ME SD Project Template
Is there any way we can more field on project template?
[SOLVED] Domain name from email adress report
Hi all I would like to know is there possibility to create a report by requester's email domain For example: all requests (with all columns) from *@contoso.com ? Thx
CAB Weighting
It would be good to have a weighting system on CAB where you get approval if 70%+ approve the change.
[SOLVED] iOS ServiceDesk Plus app issue(s)
Hello, I've got ME SDP running in-house. I've downloaded the iOS ServiceDesk Plus - IT Help Desk app and logged into it. I have 2 problems, which may or may not be related, but completely break all functionality of the app for me: 1. When I authenticate, I'm presented with an error message "Error - Mandatory element 'account' not found". 2. There is absolutely no content under requests. I see my name at the top next to the gear icon, which makes me believe I'm successfully authenticated, but still
[SOLVED] API v3 - Internal Error when I try to put a new request with postman
Hi guys, When I try to put a new request with postman, I receive a 'Internal Error" Can you help me ? { "request": { "subject": "TESTE *** Unable to fetch mails", "description": "I am unable to fetch mails from the mail server", "requester": { "id": "1068" }, "request_type": { "id": "301" }, "impact": { "id": "3" }, "urgency": { "id": "4" }, "mode": { "id": "1" }, "service_category": { "id": "601" }, "udf_fields": { "udf_pick_1802":
Server changes to wrong IP address
Hi, I've been struggling with getting Desktop Central to use the correct IP address on the machine it's installed on. It also runs VirtualBox so it has an interface for that and Desktop Central want to use that IP as the address it starts on on the real interface address. The alert on the Home says "Desktop Central Server IP has changed Desktop Central Server IP has changed from 10.1.1.100 to 192.168.56.1. Update the new IP Address to ensure proper Agent-Server communication. Update Now" 10.1.1.100
How to change/set New york location in hotspot shiled 7.0 elite
Hi, this is emma, currently am using (windows 10 pro ) hotspot shiled 7.0 version elite. the thing is my IP were blocked that is reason why am using Hotspot shiled.. to track the rankings of particular training pages like Vmware Training., Data science training etc.. for NEWYORK Location.. Now the problem is whenever i set location USA in hotspot shiled it is showing different different locations of USA.. like losangles and dallas, texas,, so the search ranking are showing different location
Auto Assign tasks to Load Balanced Technician
Our end users will be able to put in a request through a request template. So when they do, we have that template on submit assign a technician group to load balance. This one does have an approval. But, even though a technician gets assigned, the tasks don't get assigned to that same technician. We want it so when a request is put in, the assigned technician gets assigned or made owner of that particular templates tasks. How? or Why can't we make that happen?
Desktop Central using wrong IP address on server
Hi, I have this message on Desktop Central when I login to the web console, Desktop Central Server IP has changed Desktop Central Server IP has changed from 10.1.1.100 to 192.168.56.1. Update the new IP Address to ensure proper Agent-Server communication. Update Now 10.1.1.100 is the address it should be on, the IP hasn't changed. 192.168.56.1 is a virtual interface for a VirtualBox. Desktop Central show not be using that address. 10.1.1.100 is the real network interfaces IP. How can I make sure
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