Hello,

I noticed under the "Pending Request" view on-hold, and open tickets are also displayed. Why? Is there anyway to change this view to show pending only to avoid confusion? What is the difference/definition of open and assigned & pending and assigned? I know the tickets still "in progress" ,but why group those 3 together under pending but separate them for on-hold and open? I want to make sure I'm not missing anything is all.