Time tracking via ServiceDesk
I was wondering if anyone uses ServiceDesk for time tracking, as well as ticket management. Our department just had a meeting, and they want to detail 90-100% of the technician's time. The problem is that not all of their activities are logged within tickets.
Does ServiceDesk have the capability to keep a time journal, or force an actual time spent on a ticket vs "time opened" and "time closed"?
Does ServiceDesk have the capability to keep a time journal, or force an actual time spent on a ticket vs "time opened" and "time closed"?