Disabling ASM Query
Dears, How can i disable the ASM query on oracle DBs in order to save some resources. BR
[Tips & Tricks] Benefits of configuring VIP user in ServiceDesk Plus
One of the outcomes of IT Service Management is the regulation, consistency, and predictability in the delivery of services. Any business thrives on customer service and when a major chunk of the revenue is coming from a small section of customers, they are labeled as VIP users. They are usually executives from IT and the business (e.g.CEO, CIO, CxOs, IT head, ). Given that their time is very much valuable, we need to give them the extra care and keep them happy. In ServiceDesk, it is much easier
Issue with importing assets
I tried to import assets through CSV file. As per shown at the attached screenshot, i selected the asset category as "Non-IT", and the asset type as "Asset". also i chose the appropriate column header for the fields, and imported the assets. i found the product type is created but with asset category "IT", although i selected it as ''Non-IT''. Please advise what should i do?. Note: there weren't product type or product having the same name with category "IT". SDP version 10012 "Professional
Warranty scan feature for warranty - Fujitsu??
Hi Guys, We have a mix of Dell & Fujitsu laptops/Desktops in our organisation, mainly Fujitsu. Our Dell Service Tag/Serial Number picks up Warranty expiry date with a link to the update p[age which is great. The 1200 Fujitsu machines we possess show the Serial number but no Warranty Expiry date or link to the update page??? Is this something Desktop Central can fix or is it a Fujitsu issue? I really don't fancy manually searching for warranty information & filling in the custom data section so wondered
{SDF-38244}Change group assignment of multiple requests
Hi, I'm using SDP 10.0.14. I often have multiple requests listed without a group assignment (this is because some emails get redirected into the helpdesk and don't have the right headers to go into the proper group automatically). I can select multiple items and assign them to a technician in one action, but I cannot see any way of changing the group at the same time - so I have to go through and assign the group one by one. Is there any way to change the group assignment for multiple requests at
Emails received from new email addresses ?
Good day, is there a way which the new email addresses that create tickets, that they be added to a default site? unable to do this with business rules, nor default incident template. is there anything else i can try to have this done? Kind Regards Lucille SDP MSP- Build 9408
see log workflow - send sms
You can see the log of the user creation process by customized template ?, the part of the workflow, since I do SMS notification tests and send me sms (I put phone number by hand), but assigning the workflow with variable% UserMobileNumber% do not send sms, want to see the log for that part to see the error.
Remove Service Catalog from self service
Is there a way to remove the Service Catalog and "I need something" link on the home page of the self service portal in SDP 10?
DBconfiguration error
Hi I try to change OpManager to PaaS SQL server but recieved error when run DBconfiguration.bat. the error code is 15325 from dbconfiguration.bat can anyone tell me what is the issue? can OpManager use SQL in PaaS? Thank you! Code Chang
Released : Requests Life Cycle
Dear Users, "Requests Life Cycle" for ServiceDesk Plus Cloud is released today and is available live. Request Life Cycle Configure a clear sequence of statuses for any incoming request so that the assigned technician is guided to the next possible transition(s) easily. The next possible transition for any request is displayed in the request details page. Associate a life cycle to any number of templates. However, a template can be associated with only one life cycle. The life cycle contains nodes
Group Approval - By Support Groups
Is there a way to set workflow approvals by assigning to a specific Support Group then set either all members should approve or at least 1 member should approve? I found Organization Roles but it only limits to the Requester. I was looking for something similar to Approval Group of Service-Now: https://docs.servicenow.com/administer/workflow_activities/reference/r_ApprovalGroup.html
The actual reply in the append email
Can we get the actual reply (conversation) in the “E-mail technician when a request is appended by reply.” Instead of the original Description ? I know this can be done with notes, but what about the email reply’s ?
[SOLVED] Task as a manadate field under request closing rule
Hello Team, I want to made "task" filed as a mandatory field under request closing rule, without task completion request can not be close. can anyone please help me, Thanks Regards, Subrata
Survey Exclusions
How can I prevent surveys going to anyone outside my organisation. I have tried to set a survey exclusion Exclude Survey when any of the following criteria is matched e-mail ID does not contain mycompany.com I have also tried e-mail ID does not contain @mycompany.com and also in desperation e-mail id contains gmail.com This is being ignored and Surveys are still being sent on closure of every ticket
Dynamic user template rule
Hi, is it possible to get the value of a condition to dynamiccaly populate another field ? Thanks
Windows 10 Feature Pack Update for Windows 10 (1803) - Spring Creators Update (x64) id:105611
HI, I followed these instructions to install this update but I have an error https://www.manageengine.com/patch-management/how-to/Windows-10-feature-pack-deployment.html Dependency Patches download status is failed, when i select the dependcy and re download : file already present. Can you help me ? Best regards
Setting Data Security plus to use HTTPS with Certificate
I would like to get Data Security set up to use an SSL connection with a certificate for the web UI. Is there a document for this?
Is it possible to open an attachment in the browser instead of downloading it?
Often we get screenshots in requests that end up attached instead of embedded inline. We also attach documents to assets, Purchase Orders, etc. I would like to have the ability to have those assets open in the browser - or in the appropriate application - rather than having them all download. Is there any way to change the way this is configured? If not please consider it an enhancement request. Thanks
Mobile client & ldap authentication
Hello. Does servicedesk plus mobile client can authenticate ldap users? I use trial version with ldap integration, and drop down box "For Domain" show only 1 position " -- Choose -- ", and dont show my ActiveDirectory domain.
Chrome releases a new stable version 73.0.3683.103
Google has just rolled out a new update for Chrome 73 that comes with some minor bug fixes and performance updates. With this latest update, Chrome will be inching closer to releasing the next big update — Chrome 74. Patch Manager Plus now supports updating your endpoints to the latest version - Chrome 73.0.3683.103. If you're looking to update your Chrome, just look for Bulletin ID - TU-017 and Patch ID - 309433 (32-bit) and 309434 (64-bit)
Chrome releases a new stable version 73.0.3683.103
Google has just rolled out a new update for Chrome 73 that comes with some minor bug fixes and performance updates. With this latest update, Chrome will be inching closer to releasing the next big update — Chrome 74. Desktop Central now supports updating your endpoints to the latest version - Chrome 73.0.3683.103. If you're looking to update your Chrome, just look for Bulletin ID - TU-017 and Patch ID - 309433 (32-bit) and 309434 (64-bit)
Audit Logs - Deleted Accounts
If an account is deleted from PMP, do all of the historical audit logs associated with that account remain? Thanks, Edie Price
OpenJDK in PMP
Hi, Is there a guide for using OpenJDK 8 or 11 with PMP? Any roadmap for upgrading to a non-Oracle java? Thanks in advance!
error during upgrade verson PMP pro from 9101 to 9200
Hi all, during the upgrade process from 9101 to 9200, I have an error on the slave server The master has update succesfully On slave I noticed during the upgrade process a comunication error on localhost - postgres port Obviiously I performed the whole procedure to perfotm the upgrade The SO running is windows server 2012 R2 you can See the log in the attached file Best Regards
Create bussiness rule to auto send approval mail
Hello, How can I create a rule for autosend $ApprovalLink directly without click on Actions->Send to approval when the status is Approval Pending I'm using Enterprise edition, I have read some old threads about this but I'm lost
Wanted to Delete Records in Database for Test Environment
Hi guys, I replicated our live environment to test and wanted to delete all the requests (including Archived) for testing purposes. May I know what commands I need to run? OS: Linux/Ubuntu Database: PostgreSQL Product: ServiceDesk Plus Version: 10.0 Build 10010
Upgrade from 9400 to 10000 fails
Hello, We are trying to upgrade our instance of Servicedesk from 9.3 Build 9324 to 10000. We are successful in upgrading to 9400 but from here we cannot upgrade any further. When using the Servicepack to upgrade from 9400 to 10000 we are prompted to create a "master key password" and then a error message saying "An error occured during decryption. Upgrade halted. Start ServiceDesk Plus 9400" I have looked through the updatemgrlog0, 1 and 2 and have noticed this at the latest time stamps. Any assitance
[SDF-49884] Add Thin Client Category to Asset Hardware
Right now we can add assets to two categories, desktop and laptop. I need to add thin client as a third category but have no idea how to do that. Is it possible and if so how do I do it?
Flat UI
Is there any update on the release of the flat UI? I was previously informed on this forum that it was releasing in January.
ADSelfService Plus 2fa need help
Hello, I've just set up 2fa in ADSelfService Plus (In admin account, configuration - GINA/MAC/LINUX - Windows Logon TFA). Both SSL and LoginTFA have been enabled. I installed a client over the network to a workstation, from which I tried to log into the webpage interface through "domain User login". The credential seems to work, but I was immediately greeted with this error message: "Your account is not configured for two-factor authentication. Please contact your administrator." I followed the
Opmanager report or view to see each switchport interface graph on one page
Hi, I'd like to see all my switchport interfaces on a given switch, in graph form, on one page. That is, If switch01 has 24 ports, I'd like a view or report where I can see 24 graphs on the same page. Can someone help me with that?
Script Monitor with PowerShell to check value from Log
I have the following PowerShell script that I want to use in a monitor. Works fine when I run it but need to figure out how to get OpManager to connect to the remote log. $LOG = "\\appserver\c`$\app\logs\InfoLog.log" $String = Select-String -Path $LOG -Pattern 'INFO: Time to Process Event:' [TimeSpan]$Run = ($String[-1] -split "Time to Process Event: ")[1] $Run.TotalMinutes
DC Version and update information
Hi all, I'm after some clarity if possible in regards to DC and how it manages updates/notifications about updates in regards to itself. I'm currently running Build Version:10.0.345 and there has been some times when DC has updated itself with a hotfix or upgrade and then other times when it has notified across the top that a new build is available. At the moment if I click on the build version it says "Desktop Central is up-to-date". However, If I click the Whats new in desktop central button
SDP MSP mail commands
Hello. I have the following scenario In our organization the techs will be sending the emails to open tickets for various account so they must be allowed as requesters on all the accounts in the system and allowed to assign the tickets to those accounts. Regardless of the account i need it to send a notification email of a new ticket to a list of techs along with one back to the requester if they are not on the tech list. From what i have seen i can only assign an account when #REQUESTER=guest#
Cannot delete Support Group
We have finished our testing phase and are planning on going live with ServiceDesk Plus next week. During testing we created a Support Group called "Test Group" and assigned a technician also named "Test" to it. I attempted to delete the Support Group (checked box and click Delete button) but received the message "Groups cannot be deleted". I was able to delete the technician "Test" but am still unable to get rid of the "Test Group" Support group. Edit: Thought I'd add that I have edited all tickets
IT analytics in 90 seconds: Boost your MSP's revenue using customer effective rates
Identify the customers who bring in the most profit by using the Customer Effective Rate report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
IT analytics in 90 seconds: Boost your MSP's revenue using customer effective rates
Identify the customers who bring in the most profit by using the Customer Effective Rate report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
report maling attachment problem,
hello, When we want to mail a report by manually or scheduled in HTML or pdf format ( tried only two format) , the report is attached in to mail as "untitled attachment 000xx.dat" . This problem occured after applied update 9.4 Build 94.16 . Yoıu can see the sample message in attachment. System is : windows server , db psql. regards, Ertan
Automated SSL Certificate Deployment
Is anyone successfully using automated deployment of SSL certificates on SDPlus ? I've been using this with the free certificates from Letsencrypt for IIS servers but have never tried it with a non-IIS server. Are you using an ACMEv2 client, if so which one ?
Email Subject line should be same as requester email subject line when ME is triggering the notification to Requester
Hello Team, Email Subject line should be same as requester email subject line when ME is triggering the notification to Requester. when i am raising a case with for my system issue with IT with the subject line "System not working" after raising the case i am getting the email from ME with subject line "Your request has been logged with request id ## ##RE-105020## ##". i am looking for both case the subject line should be same. we are in 10012 service desk plus,Thanks Regards, Subrata
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