Shopping cart in Self Service portal?
Hi, When will a shopping cart be implemented in SDPlus Self service portal? Like i.e. ServiceNow self service portal. The current portal is very static. See attached picture.
Mobile App & Security with ServiceDesk Plus On-prem
We've recently implemented Service Desk Plus, and from what I can tell, multi factor authentication is not supported. We have a strict rule in our organization that services can not be made publicly accessible without either MFA or the requirement of mobile device registration (intune) to access the reource. I can get the mobile app to work via Azure application proxy with passthrough authentication, but without MFA this is not an option. Using Azure proxy for pre-auththentication works for browser,
create a report that selects any (random) 10 opened requests
Good afternoon. Сan you help me create a report, that selects any (random) 10 requests that opened on any engineer? I need a report that includes any (random) 10 requests that opened on any engineer. Columns: ID, TITLE, Author, description, Specialists. Thank you
Key Manager Plus 5710 is now available!
Hi all, We are happy to announce the release of Key Manager Plus 5.7 (Build 5710). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. New features and enhancements include SSH and SSL Discovery: Key Manager Plus now provides a subnet discovery option for both SSH and SSL discovery, allowing administrators to discover keys and certificates from specific subnetworks within an IP range. Users can now choose to exclude specific IP addresses
Major Behavior change Update - 9416 release - SDP MSP
Hi Users Greetings for the day. We did a major behavior change in our 9416 release of ServiceDesk Plus MSP. This is taken as a precautionary step of security. We request all your understanding on this and share your feedback in case if this change affects you. I request all users to post your valuable comments in this thread or contact us at sdpmsp@manageengine.com for any clarification. As SDP MSP targets MSP users who supports different organization (companies), we are restricting the request movement
webhook on notification
Hello, I need webhook on tab notification option to send alert in real time to rocketchat. https://rocket.chat/docs/administrator-guides/integrations/
How to display an "additional user field" in the criteria for Business Rules
Good afternoon, I would like to know if it is possible to show an additional field that I have created for the users within the criteria of the Commercial Rules. For example: City field I need for example to create a commercial rule so that all the cases that are opened by the users of "Colombia" of the City "Bogotá", are assigned to the group of technicians who attend only in that city.
automatic check for update.
When I click my build version and then click for check for updates i get the message Unable to check for updates at the moment. Try again after sometime.. i am running 10.0.391. is there a site i have to allow for this to work?
Message in Approval Stages
Hi When i try to add 2nd approval stage with 1st stage still pending approval, it allows to only add the name of the approver without any message. Whereas if the the 1st stage is approved i am able to add the name as well as a message to the approver. I am not sure if this an issue or the normal behavior , please clarify. Regards Rayeez
Script to amend request subject not working properly - incorrect date format
Hi everyone, Hoping someone can help me. I have a script running that pulls information from the request details and adds them into the subject for my new starter request. The issue is, one of the fields i am pulling is a custom field for the employees start date, however when this pulls through it comes through as below: EMPLOYEE NAME: Daniel Walker START DATE: Mon May 27 2019 16:02:00 GMT+0100 (British Summer Time) DEPARTMENT: Service Desk The highlighted area is showing the full time and timezone
Web console (URL) access to Fortigate Firewall
Hi, Anyone tried configuring Fortigate Firewall in Password Manager Pro? I have Fortigate Firewall to be accessed (URL) via Password Manager Pro with Auto Logon and record the session. But I was told that Fortigate doesn't support Usr and pwd as an arguments. Is that correct?
Are there visio stencils for PMP?
Hi, I would like to know if there are VISIO stencils for the PMP Thanks and regards, Gerardo
HSM Password Manager Pro
Hello, We thinking to set up a HSM in entreprise. And we have see PMP compatible with HSM but juste a PCI card is mentionned. PMP would it be compatible with a model luna A serie 7 ? Regards, Marvin BOTHEREL
Error while deploying template configuration in Desktop Central
Hi All, We have run into an issue after upgrading DC to .368 that trying to use Custom Actions - Resolve Requests Using Template in which the error above appears on templates that had worked previously. Has anyone else seen this issue with the recent patches? SD is on 10.0 Build 10020 but i am not sure if it's related to Service Desk or DC. I figured i would start here first. Thanks
The variable for the person who reply the request
Hi guy. In E-mails Templates for: Replying to a Request, I only see the variable for the technician, requester ...there is no variable for the person who reply the request. How to add this variable?
Self Service Portal closes after a few seconds
Hi guys, I have the feeling that since the new version of Desktop Central (10.0.386) the SelfService Portal crashes/closes after a few seconds. When I try to reopen it the same thing happens again. DesktopCentral is running on a W2k16 Server 64bit and my client is running Win10 Pro 64bit. Best regards, Daniel
Desktop Central License Association to Computers
I am trying to associate licenses to a specific software with no success. The amount of licenses is correct and I have filled in all the other information and added the license file. When I click to associate to machines nothing shows. Not sure If am doing wrong but the summary page doesn't show the license as used.
Delete registry value doesn't check if value exists and runs into an error
Hi, I'm deploying a configuration to disable autostarting an application by removing its autostart entry from HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run. Since I don't know on which machines the autostart is enabled I'm deploying the config to all machnies but on machines without this registry value the config exited with an error "The system can not find the specified file". Which looks like there is no check if the value exists before dc tries to delete it.
Pick-up tickets by email
Trying to get the pick-up by email commands working, but all it does it append the ticket. Using the following parameters in the email - Re: Request ID ##241## has been appended with your most recent comments. To : helpdesk@company.com @@Operation=Pickup_Request@@ @@Workorderid=241@@ Any suggestions?
How do configure sql server connection when encryption is required
My SQL Server database (2016) requires encryption for connection. How do you update the database Params file to support this? I have tried ssl=require and ssl=authenticate.
[SDF-71500] Admin Tab Security
it would really be helpful to be able to give permissions to technicians to only certain areas of admin tab. Project managers can add statuses or types we (admins) have to do it for them. There are many other areas like this as well.. is this feature coming or is there a work around?
Response & Resolution Notifications for specific SLA's
I am looking to enable notifications when specific SLA's (not all) have fallen past their Response and Resolution due by dates, when these dates/times have been entered manually by the technician. Is this possible at all?
Hide "Add Note" option for users
I want hide "add notes" from requesters. And I made changes according this KB: https://pitstop.manageengine.com/portal/kb/articles/hide-add-note-option-for-users But in last SDP versions this doesn't work. It there some way to accomplish in version 10500?
script can't run
I found my script can't run with defined period. any ideas to troubleshoot this issue? Thank you.
Add Trusted domain
Hello all, is it possible to add a trusted external domain to my existing EventLog Analyzer? I have domain credentials. Please help.
How do I only enable TLSv1.2 in ELA?
Hello, Any idea how to do this? I got an application only support TLSv1.2, but I can't setup only TLSv1.2 on ELA side. Looks like whatever I changed, the TLSv1 always enabled. Any trick in server.xml? Regards, Benny
[SOLVED] 10500 Update issue with custom certificate
Update kept failing just before the database (SQL) update. When I switched the server.xml back to default the update went through but with either that one left in place or the one calling my cert back in place the server never gets beyond server started............... suggesting something not right in the server.xml?
Temp and Humidity Probe in Same Chart
I added a Temp and Humidity probe to my APC. I have configured two monitors, one OID for Temp and another OID for RH. Is there a way I can show these two monitors in the same monitor graph?
Backup restoration hangs
I was backup my ServiceDesk Plus MSP 9204 then do a new installation on Ubuntu 16.04.2. New installation works fine. Finally when trying to restore my backup it hangs. These are last lines: (I'm using sudo sh restoreDATA.sh -c </path/filename>) localhost:65432 - rejecting connections feb 21, 2017 3:55:07 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer isPgReady Información: pg_isready returning status :: 1 feb 21, 2017 3:55:07 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer
MS SQL Server 2017 Support for ServiceDesk Plus
Does SDP support MS SQL Server 2017? Also, is there a recommended edition (standard, enterprise) going forward? Current version: 9334
Is there a way to move a project under another project as a Milestone?
Many Thanks, -JCGrindstaff
Scanned Software
Hello, How do the Software section work? We see 15 installations for the below software. But, when we select the Installation tab, it shows no installations But, when we check the History, it shows that it was installed 15 times on same computer. Is there where it gets 15 installations. The software is no longer on that computer, so shouldn't it read 0 Installations for the software.
Remove decimals from aggregated formula
Hi, We have this report (see attachment) where we'd like to remove the decimals in the graph for "Closed requests count" and "SLA violated requests". "RequestID Count" does not show decimals, so thats ok. The first two are aggregated formulas (that i think comes shipped with a+) and the last one is a regular column. How can this be achieved? :)
Unable to assign tickets to technicians
Hello, I'm currently in the process of setting up the free version of ME ServiceDesk Plus to use with our college and I'm having some problems with access rights. At the present time I've been able to configure the system and start creating indecent templates but technicians who open tickets are unable to assign them to anyone. The dropdown/fields to be able to assign a ticket arent showing up for anyone aside from myself. I've checked the account settings with my counterparts and everything appears
Change Workflow - Change Manager role ALWAYS receiving a stage change notice
Hi – If I have someone in the Change Manager role they get an email every time the change changes stage/status *even when the workflow is configured not to send notifications to the Change Manager role*. Example: Ticket is submitted in “Submission / Requested” stage and status, with myself as the Change Manager, and stage/status transition email is sent to the Change Manager. That template is defined in the Stage / Status configuration but for notification it says ,"Configure roles to be notified
Anyone know if its possible to get tickets that are open for a asset thorugh API?
Does anyone know if its possible to get the open tickets for a given asset through API? i'm wanting to create a little dashboard for my team that shows up when tickets are open for some assets. Currently we have to browse to assets, find the asset, then view requests to see them. I'm hoping to just pull back how many open tickets there are for a given asset as shown in pic below.
Query open requests sorted by priority on a certain date
Would it be possible to query the total number of open requests on a certain date sorted by priority? Version 9.4 Build 9400
How to connect over API over a WAF
Hi All Setup: - PMP is in Datacenter behind a Web Application Firewall (WAF) - Clients are in Office or at Home and uses the Internet to access PMP User is created and configured in PMP and RemoteDesktopManager like here: https://help.remotedesktopmanager.com/index.html?howto_passwordmanagerpro.htm Problem: We try to connect to PMP with the API. After a long check on WAF, RDM and PMP we found out that the connection will not work, because the Host "Client01" from the office is unknown in the Datacenter
[Webinar recording] Busting analytics myth: Can analytics really help you improve help desk processes?
In case you missed our live session, here's a recording of the webinar:
[Webinar recording] Busting analytics myth: Can analytics really help you improve help desk processes?
In case you missed our live session, here's a recording of the webinar:
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