Hello,

I'm currently in the process of setting up the free version of ME ServiceDesk Plus to use with our college and I'm having some problems with access rights.  At the present time I've been able to configure the system and start creating indecent templates but technicians who open tickets are unable to assign them to anyone.  The dropdown/fields to be able to assign a ticket arent showing up for anyone aside from myself.  I've checked the account settings with my counterparts and everything appears to be the same for all accounts.

Does anyone have any experience with this issue or know why it may be happening?

System Specs:

Service Desk Plus: ver. 10.0 Build 10012
License type: Registered (though this is the free version that I've installed)

Running on Windows Server 2016 Standard

Any help with this issue would be greatly appreciated!

-Chris

UPDATE: 22-MAY-2019

I was able to determine the cause of my problem and correct it.  The issue resulted with all of the technicians receiving the default role of "SDGuest" when their account was created.  Removing this role and assigning the "SDCo-ordinator" role now allows all techncians to properly create tickets and assign them to other technicians.