Avast Antivirus Free
Hello guys, Currently I need to uninstall the Avast Antivirus Free Edition application from several laptops in our organization, but unfortunately, I didn't find any script or uninstall switches which I can use in Dekstop Central in order to help me to do that. I want to ask you if exist any solution to uninstall this software remotely from Desktop Central console? Regards, Marius
Network topology map
Hi , I have 10 routers between different countries connected ISIS and BGP peering .. How i can draw map for these network topology using these BGP peer and monitor them ,, Thanks in advance
AD Manager Plus not launching on Terminal Server
We are running both AD Password Self Service Plus and AD Manager Plus on the same terminal server but recently the Java Wrapper Service will launch at startup on this server for AD Password Self Service plus fine but for AD Manager Plus the java wrapper service doesn't start automatically and when you try to launch it manually it will try to start the service and then goes to "Initializing Service" and then just dies. And Event Viewer doesn't display any warning error messages. The only way to get
Send a list of parameters in the API request
Hi, There are some API requests that accept parameters to filter the repsone; like discovery/searchDevice which gets deviceName a the parameter. How could we send a list of values (more than one value) so the response includes all devices which are meeting criteria? e.g : discovery/searchDevice?deviceName=[192.168.20.2, 192.168.20.5] Thanks
How TO: change datetime settings by default
How can I change datetime settings by default? By now, the default format is: MON DD, YYYY TIME PM Need DD.MM.YYYY HH:MM 24HR SDP 9014
Allow more conditions for custom trigger actions
ServiceDesk Plus custom trigger actions allow to be configured under several conditions as of v9.4 build 9406: It would be very useful to allow some more common events on Requests: When a Request is Deleted When a Request is Merged Thanks!
[Free webinar] Save big with advanced analytics for ServiceDesk Plus asset management
Hello folks! We are happy to bring you our next webinar on how to save big with advanced analytics for ServiceDesk Plus asset management. Date: July 25, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Agenda Organizations divert a major share of their IT budgets towards purchasing hardware and software assets, so it's important that asset managers make the right purchase decisions, and ensure that assets, once purchased, are utilized to their fullest potential. During the webinar, we'll discuss all the
[Free webinar] Save big with advanced analytics for ServiceDesk Plus asset management
Hello folks! We are happy to bring you our next webinar on how to save big with advanced analytics for ServiceDesk Plus asset management. Date: July 25, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Agenda Organizations divert a major share of their IT budgets towards purchasing hardware and software assets, so it's important that asset managers make the right purchase decisions, and ensure that assets, once purchased, are utilized to their fullest potential. During the webinar, we'll discuss all the
Analizyng Bandwith Usage by Countires
Hello! Is there any way to analyze all outgoing and incoming traffic and bandwith usage (not local)? I want to have information about which countries are using most of my internet connection bandwith (not total traffic). Can you please suggest me ideas for it?
Other (unaccounted traffic) in Geo Location
Good day, i have a question about Other (unaccounted traffic) in sources of (WAN interface). I know that Netflow Top N chart is showing aggregated data. But my question is for instance: I have Geo Location enabled in Sources and gave this results: Georgia - 50%, Others - 45%, Bulgaria 2%, United States 2%, Germany - 2%. Is there a possibility that in Others (45%) will be more Georgian IP-s? Because I am trying count local (Georgian) and global (any other countries) traffic. Thank you.
Who to delete data from NFA?
Hello! I have got a problem. My database has been statistics since 2015. I do not need her. The hard disk is running out of space. I want to give the data, but I can not. I tried to follow the recommendations from this forum, but I can't. I was able to release only 2 GB out of 40. C:\ManageEngine\NetFlow\pgsql\data\base = 35GB C:\ManageEngine\NetFlow\troubleshooting>rawCleanup Path : C:\ManageEngine\NetFlow\troubleshooting\..\conf\netflow\nfa.properties PortCheckerUtil.getPort : serviceName :WEBSERVER_PORT
File Folder Operations
I need to delete a folder on all user profile in all computers. Folder name to delete "Netcache", include subfolders Location is %appdata% --> C:\Users\UserName\AppData\Roaming\Netcache So if i have 5 user profile logged in the computer it should delete the same folder on each profile.
How Can I do, Change Area Send E-Mail or New Ticket
Hi everybody, We have a required setting, New service catalog template created for HR and add new area Label Name "VPN" on service catalog. Add values "Install" or "Uninstall" for listbox. if "Install" value selected how can i do new ticket open other service catalog and linked view or send e-mail.
Migrate 9044 to 10501
We have the service desk plus in version 9044. I thought about creating a parallel environment by cloning the server and data database, and in this environment will be updating the application packs (to 10501). Being all up-to-date and tested, just do the pointing to the production database. doubt: When we update the application, is the database also updated (structure and tables)? If so, this strategy would not work ... If it is not, could I simply install a new application and point to the database
Upgrade restrictions for users who have perpetual licenses without AMS
Dear User(s), As of now, perpetual license customers are allowed to upgrade even if the AMS (Annual Maintenance and Support) is not renewed. Moving forward, we are planning to stop the upgrade for the perpetual license customers who have not purchased the AMS license. Customer who have renewed their AMS license, and have obtained the AMS license as a .pdf document file, can contact us to get the AMS license as .xml file and apply it before continuing with the upgrade. You can contact our sales@manageengine.com for
How can I hide Solution topics from requesters
Hi, Currently end users via the portal, can see all Solution topics, even if the solutions are hidden from requesters. How do I make it so that requesters can only see solutions at the portal, if there are solutions available to them?
Ability to use find/search from the web browser with build 10.0.396
Hello, After installing build 10.0.396, my ability to use the embedded find/search function (ctrl+f) from a web browser with ManageEngine has ceased functioning (latest versions of IE11, Chrome and Firefox). For example, searching for a computer name or user under Inventory will only display results if they are visible on the scrolling window. It seems as if I can now only use the built-in search function from ManageEngine(magnifying glass icon that offers search capability within the columns) Furthermore,
Update M-E-Desktop Central, from Build Version:10.0.396 to 100424
Hi, how to update M-E-Desktop Central, from Build Version:10.0.396 to 100424 ? Thank you.
Secure USB
Hi, How can I delete unused USB Device Instance ID from the list?
Get a list of default "Types" and "Statuses" in OPManager via Rest API
Hi, There are someendpoints in API which list all default Vendors or Categories in OPManager (device/getVendorList and device/getCategoryList respectivly). I need such thing for gettting a list of all default Types (Windows 10, Linux, ...) and Statuses (Clear, On Hold, Critical, etc...) in the OPManager database, via Rest API. Is it possible? and what's their API endpoints? Thanks
Filter listDevices API response with added time and isNew
Hi, On the documentation of OPManager's Rest API, the parameters of device/listDevices are listed as deviceName, Type and Category. But how could one filter the output based on if a device's isNew vlaue in json response is true, or the added time of the device if after a specific time (or inside an interval) Thanks
Getting last modification time of a device via Rest API
Hi, How could we get the last modification informations of a device? This information should comprise these data: The time of last modification Items which have been changed in this modification What's the API endpoint to get these information? Also, Could we have the last polled Time of a device's status in the OPManager and with API? Thanks
Reapply patches after reimage.
If you deploy patches to a machine using an APD task and they install successfully and then that machine is reimaged and the base image is missing those patches, are the patches reinstalled by the APD Task?
last request update
It is possible to make a query to know what and when was the last update of a requwest
[SDF-61379] Trash bin for tasks
Our technicians would like to have an option to restore deleted tasks. While there is a trash bin for requests, it does not look like there is a trash bin for individual tasks. Can you please add this feature?
Query Report - Change Requests Where Active Stage Assigned Role Is Specific Support Group
Hello, I need a custom query report that displays all current changes, in which the technician assigned Role associated with the current Stage of the change are only members of a specific Support Group. Display Columns: ChangeID, Change Title, Created Time, Stage, Technician currently assigned to Role of the active Stage of Change (exp: Change Stage = Implementation | Implementer Role Assigned to: "John Doe" | Display: John Doe) only for members of a specific Support Group. Version: 9.4 Build:
Request Timespent Reports - show count in 2d vertical graphs not time
How can I have a graph generated in SDP reporting with timespent against timespent technicians based on timespent create time. Every variation i configure ends up with 2 day vertical bars based on ticket count , not time. I want to be able to report on technicians on specific department and timespent against tickets.
Report for requests with no worklog entries in past 24 hours
I'm trying to build a report that provides a list of all tickets, not status 'closed', with a Time Spent End Time greater than 24 hours ago. Ideally it would be filtered by a technician's name. The required columns would be the RequestID, Requester, Account, Subject, Request Status, Category, Subcategory, Item, Created Time, Time Spent End Time, Technician When I build a report using the timespent module and report wizard I get a line for every worklog entry in the request, I just need one line per
Reset password email wrong address
I've had ADSS+ on one of my servers for a while and just now noticed that the verification code email does not have the right address when I want to reset a password. It actually shows the ip address of the local server instead of the domain. Should be : https://example.com/accounts/SecureLink?otherstuffhere Actually get : http://192.168.1.22/thesamestuffhere I cannot seem to figure out where I would need to change that, the options in the administration panel don't show any settings for this email
Profile Updates
I am perplexed that after saving an update to a profile, and after then publishing an update to a profile, it appears that you still have to go to each group that the profile may be assigned to and then upgrade the profile as well. I really hope I am missing something that is not readily apparent to me. Why does the profile not automatically upgrade on all applicable devices upon publishing?
Change DB server
hi, i have to move my database to our DR site and its IP and Server name will be changed, how can i change the DB's configuration on ADM? There is an option on the SDP (Service desk plus) like "changeDB.bat", but I did not find an option in the ADM like it (if there is any). kindly advise.
Postgress High CPU
Hi all, After an upgrade to 10.5 10501 the postgress process is using 100% of one CPU / Core ...so with 4 cores is sitting at 25% usage all the time ! Any ideas / thoughts ? Rob
New Features List from previous version to current
Hi, I have an idea to share to Technicians the new/added features of the current version from the v9.4 and should be posted as Announcement. Is there any list of new features ready on-hand which is purely related to ServiceDesk? I'm aware of this What's new in ServiceDesk Plus but hoping there is a summarise version of it. Cheers!
Cannot send multiline notes/conversations with API
I'm using a couple of scripts to automate a workflow we are using. The workflow is as follows : A user requests access to a certain system, He or she has to fill in 2 fields, 1 dropdown and 1 multiline. Both are custom fields. Upon submitting the request, SDP asks for an approval to the user's manager. Depending on getting an approval or not, SDP sends an email to the department that grants the access or sends a mail to the user that the approval is denied and in both cases it adds a note with the
Does SD Plus Cloud Allow Multiple Email Channels?
We used to use Zoho Desk for our ticketing needs, and have now moved to SD Plus Cloud. We've come across an issue where we have several different ticketed clients catered by different branches within our organization. (Ex. FirstLast@organization01.com for Client 01, FirstLast@organization02.com for client 02) When we respond back to our clients, we usually switch over to a different channel to respond back with a specific email address. However, we don't see this option here. Is there a way to create
Where are the logs while updating to 9400
Hello everyone, we're trying to update from 9326 to 10007 and got some issues. The update from 9326 to 9335 was without problems. But from 9335 to 9400 has some issues. Is stops with the error "backup failed", and we don't know why. Running the manual backup. Can you give me some hints where possible logs could be saved? We're running ServiceDesk Plus on a Windows 2008 R2 server. Thanks in advance!
Report Question for Time/Date on Tickets
Hello: In regards to Custom Reporting, how would I run a report for a certain time period - like March 5, 8:00 AM to March 12, 7:59 AM. I'm currently only seeing the option to report only on the dates, not the times. Thank you! HL
SQL report, last updated 3 days
Hi, I got an SQL report which have been working in the past but all of a sudden stopped working. The report should say which tickets haven't been updated during the last three days. Below is the query: SELECT "qd"."QUEUENAME" AS "Group", "wo"."WORKORDERID" AS "Request ID", "ti"."FIRST_NAME" AS "Technician", "scd"."NAME" AS "Subcategory", "wo"."TITLE" AS "Subject", LONGTODATE(wo.CREATEDTIME) AS "Created Time", LONGTODATE(wos.LAST_TECH_UPDATE) AS "Last Upd Time" FROM "WorkOrder" "wo" LEFT JOIN "WorkOrderStates"
is it possible to create a report to show time spent per technician
HI all, we are using the worklogs to log work on various service requests that we receive, is it possible to get a report that shows the time spent per ticket by each individual technician? Many thanks, Andy
History Report Request
Hi, we need a new report containing the full extraction of requests history. These are the fields that we need extracted: group by Request ID Request creation date | history action date time | Requester | Description | Technician | Status Change From | Status Change To | Status Description The fields are quite self explanatory, but basically is the complete request history extraction. We've tried some query found in the forum but they didnt work. Can you help us? Thanks in advance. Regards, Comedata
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