How to Exclude a specific "caller user name"?
Hi, I tried numerous options to exclude a specific computer account in alle reports etc. with no luck. Every time oud mailserver changes an user or group attribute it is logged. the eventid is 5136. i tried the following: - configuration - Global excluse configuration, added eventID 5136 - caller user name equals the sepcific mailserver - - configuration, advanced configuration, looked up the 5136 event ID under category - user modification and group modification and set a flter not equals this
API V3 - search_criteria children
I'm trying to set up a search query using children in the search_criteria (as per the API guide ), however this throws a 4000 error on query. The query works fine if I split it in two and combine the results, however a single one would be better "list_info": { "row_count": "50", "search_criteria": [ { "field": "site.name", "condition": "is", "logical_operator": "and", "values": [ "Sydney","Melbourne","Singapore" ], "children": [ { "field": "site", "logical_operator": "or", "condition":
Message in Notification Rules
Hello everybody, since the update to version 10.5 build 10510, the messaging rules are confused. I have attached a screenshot. Greetings Jan
How get notifications from json request?
Hello Is there any way for get new technician's notifications by json request?
Roadmap update
Can we have the roadmap updated? The last was in June. Thanks.
upgrade Windows 10 to 1903 error 1047526908
Hi ALL We are trying to upgrade Windows 10 to 1903. English version Windows updated without problems. When i trying to update the Russian version of Windows 10, we encounter an error 1047526908. How can we download file "upgradeWindows_x64.exe" for different languages of Windows 10.
[ SDF-81277] Pick List sort
Hi there, I have a pick list in the 'Change - Additional Fields' that has the values {High, Medium, Low} It's sorting alphabetically so it offers the options as {High, Low, Medium} It's not that important but it doesn't make sense in the context of what I'm doing. Apart from using something like {1 High, 2 Medium, 3 Low} is there any way around this?
Service Desk admin configuration changes audit report
Hello, I want to know if i can perform a query to audit the changes made from SDAdmins please? thanks!
[ SOLVED ] Spam Filter Does Not Work
I am trying to block some emails but the spam filter is not working. I've tried the following rules with no success. sender ends with .ru sender ends with .xyz sender ends with @domain.com None work if either only one rule is enabled or multiple. We are using version 9.1 build 9121. Thanks
Due Date/Time vs SLA
Hi, I have a couple of instances where requests have failed SLA due to the user responding to the call closure email unnecessarily, which reopens the call and takes the SLA past the due date and time. As this isn't a genuine SLA failure it is possible for me to manually calculate a new due date & time, based on the genuine time remaining to fix the call within the specified SLA period. However, when I change the due date & time the request is still flagged as an SLA failure, why? Example - 8 hour
Field and Form Rules - Execution Order?
Hi there, I'm trying to do something simple and I don't understand why it's not working. Firstly in the rule onFormLoad I execute a script to: $CS.removeAllOptions(["SUBCATEGORY"]); Then I have an action (not a script) in there to 'Add Options' to SUBCATEGORY = [Option 1, Option 2] (Although I did try to add the options in a script and that didn't work either) When the form is loaded for the requester or technician, SUBCATEGORY has no options. They are existing entries in the subcategories list but
How setup authentication user by ADFS?
Product : ServiceDesk Plus Version : 9.2 Build 9235 Reference URL : https://www.manageengine.com/products/service-desk/ad-sso-integration.html After run script power shell on AFDS Machine : adfscript_2012_r2.ps1 Pending Step for setup first page on ServiceDeskPlus 1. How enable page Admin->SAML Page on my Server? 2. How to change login page to Login in URL of server ADFS? (e.g. https://<server>/adfs/ls 3. How to change logout page to URL recommend from script?
Setting up the cascade reply before auto close.
is it possible to have Help-Desk auto-reply after technicians sent last reply? What we are trying o do is to reply to user and have have help-desk provide 2 additional follow-ups; 1st one after 48 hrs and than 3rd one 24 hrs later. after that I would like to have the ticket to auto-close. Thank you, Vel
Asset Explorer Problem
Hello Team, I am using ManageEngine Service Desk Plus 10.5 Build 10500. for Asset management we use Asset Explorer to manage our assets after installing the ME Asset explorer agent to all the windows devices when i click " Scan now " button and try to scan the devices it gives me an error : FAILURE :Timeout in agent communication. i did some basic troubleshooting : - Network speed is 40 Gig / sec so its not slow - Connectivity from server to client is fine, i did telnet with port
ServiceDesk Plus Cloud User Conference in Toronto, Canada
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking! We'd love to see you in Toronto for the ManageEngine User Conerence from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to ServiceDesk Plus with parallel sessions specific to ServiceDesk Plus Cloud! Click here to check out all the details. Here's what you can
slaauditservice fails on startup
We are moving from one machine to another to host our ServiceDeskPlus Windows 10 x64 Service desk build 9400 (upgrading not an option at this time) On our current machine we are running version 9400 On our new machine we are also running 9400 After backing up data on the old machine and migrating it to the new machine and restoring the data through the restorData.bat successfully: SLAAuditService fails on startup when running run.bat and shuts down. It was working before the data restoration. Any
Service Desk Plus User Conference in Toronto, Canada
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking! We'd love to see you in Toronto for the ManageEngine User Conerence from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to ServiceDesk Plus with parallel sessions specific to ServiceDesk Plus Cloud! Click here to check out all the details. Here's what you can
PROBLEM TO UPDATE
Dear, good morning. I am trying to update the platform Service Desk Plus (Current version 10.0), but the following "INVALID NODE" messages appear to me, from what I have read, I understand that it is not an error message. But after proceeding with the update, it shows me an "Unexpected Error" message and I cannot continue with the update. Referential image is attached. Greetings.
PROBLEM WITH THE MAIL AND NOTIFICATIONS
Hi, I have updated ServideDesk Plus to the latest version (Version 10.5). (It was updated from version 10.1 to 10.2, and then updated from 10.2 to 10.5) I have had the following problems: -Email is not sent to the assigned technician -Email is not sent to the email to notify -The sending of email to the requester , works only with some users. I have reviewed the notification rules, and everything is set correctly. I have verified with google bussiness support and there are no blockages for the email
ServiceDesk Plus MSP - version 9.4 - Build - 9422 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9422. Please refer the Migration path table available here and upgrade to our latest build 9422. Please refer our read me from here. Issues Fixed : SDPMSP-8577: Worklog start time auto populates even after disabling the respective option in self service portal settings for the contract billing associated worklog is fixed. SDPMSP-13000: Problem with Survey Message HTML Editor is fixed. SDPMSP-13293: Default software reports are
Software Deployment - Remote Desktop Server (2019) - Store Apps
We are using a mostly RDS environment for our users. On a newly built farm of 2019 RDS Host Servers I am looking at how we can automate the installation/update of apps which are typically installed through the MS Store. The current example is "Snip & Sketch" - Anyone using the standard Snipping Tool is prompted to try using Snip & Sketch instead. But.... we do not want users picking their own apps to install so access to the store is blocked for standard users. How can we perform an automated installation
Change IP Management GUI
I need to change the IP address of NCM manager OPmanager, how do I change the GUI interface access IP? NOTE: I'm in version 12
Join us in Toronto for our first ever User Conference in Canada : 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. REGISTER NOW Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos, to industry best practices.
Join us in Toronto for our first ever User Conference in Canada : 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. REGISTER NOW Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos, to industry best practices.
[ForYourInformation -2]: Now you can Broadcast messages to particular group or site
In older builds we had limitations only to broadcast message either to "All Technicians" or "Logged-in Technicians" we all know how difficult it was to restrict the broad message to a specific set of people, now we can restrict the important message to a specific group of technicians or specific site technicians in just a click. This new enhancements in "Broadcast Message" feature is available from Build 10503 (reference id SDF-69242) How to Broadcast the message to a specific group of technicians
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. Click here to check out all the details. Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos,
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. Click here to check out all the details. Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos,
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. Click here to check out all the details. Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos,
Latest Computer Inventory List View
Having progressive irritations with the latest Computer Inventory page. It is way too short of a list when trying to view multiple computers and scan for information. The fact of always being able to see the top bars/menus is nice i guess, but it's much more frustrating than just scrolling down for a couple pages and being able to openly view all of the data that my site sometimes needs to look at. Yes we realize that we could generate a report, but when we're looking for something it doesn't typically
Requester would like to close their own requests in Self-Service Portal
Hello Community, our requesters would like to be able to close their own request in the Self-Service Portal. Currently, they can only do so after a technician has processed the request. Is it possible that requestors change their own request status independently of a technician? We are using version 10.5 build 10503. Thank you for your advice.
Solutions - SDP iPhone App
Someone had emailed me over the weekend asking how to do something. Since I was not in the office, downloaded the Zoho SDP app for my iPhone. This was my first time utilizing the the app. I noticed that I could do all ticket related items, but nothing with the solutions. It would have been nice to search solutions so that I could have forwarded that onto the user. I can think of multiple instances where this would be useful to me off hours.
Query to extract local printers from all computers
Hello, We have a project to standardize the printer installation in our organization. Is there a way to create query to extract all workstation/computer with their locally installed printer? Thank you
Instalacion Service Deskplus en windows Server 2012
Estimados Soy nuevo en esta plataforma, instale Service Deskplus en un Servidor Windows 2012 Server, no presento ningun problema, pero al momento de publicarlo en mi red LAN no me resuelve. De antemano gracias por su ayuda Edison
change localhost:8080 to local URL
hello Team recently we have installed service desk plus in our orgnisation, now after default installation applcation ruuning with http:localhost:8080 URL in my Server 2012 now i want to start servicedesk on client side by going to particular local URL which redirect autometically to default http:localhost:8080 so please assist how i it can possbile. creating ticket by typing localhost:8080 looks very unprofessional
Change IP management GUI
I need to change the IP address of NCM manager OPmanager, how do I change the GUI interface access IP? NOTE: I'm in version 12.
Problem Data
Good afternoon, is there a way to retrieve Problem data from within our ServiceDesk workspace? We are not seeing any reports/dashboards relating to ServiceDesk Problem data and we need to be able to report on this. We are on Analytics Plus Build 4260. Thank you!
Sync error to ServiceDesk Plus
Hello! I'm trying to sync Gives an error message: FAILURE :Could not update the configuration settings as an exception while saving the Advanced Analytics Configuration Details. Previously, I already synchronized the test version, then deleted it, now this problem occurs. Where can I find the configuration file with these parameters? Thank you!
Next Release : Change Triggers
Dear Users, Planning for the release of Change Triggers and below is brief about this feature : Change Triggers Change Trigger rules specify conditions under which predefined actions must be performed. These are useful for calling actions after the changes are created, especially for performing actions in other modules or in third-party applications. Change triggers can be executed when a change request is created, edited, or deleted. If the trigger is defined to execute whenever a change request
Unable to connect OpManager to client server using Domain Account (RPC Server is Unavailable).
I have done exhaustive research into this topic, and no solution I have tried thus far has yielded any success. I am attempting to connect a new server to OpsManager, the server was added successfully, but when attempting to have OpsManager connect to the Server and begin monitoring using the Domain Admin Service Account that I have designated, I receive the "RPC Server is Unavailable" error. However, when connecting using ONLY a Local Admin account, it connects just fine and there are no issues.
Java standalone application? Any Servlet container (like Apache Tomcat) behind?
Hello I wonder is this ServiceDesk Plus web application is deploed as a simple java standalone apprication? I would rather expect to have enterprise applications deployed on scallable application servers like Apache Tomcat at least. Any info on this would be appreciated. Thanks and regards, Alexey
Next Page