how do I add filters to reports?
here is the problem, I have a list of distribution lists, I need to generate a report of the member's email address so in one row, I would see the distribution list, the next row would have a list of member's email address separated by a comma I saw that you can generate a report of member's names but I cant find a place were I can create a similar filter
Display timeout settings not working
Hi, I'm in the process of deploying Samsung Galaxy Tab A devices but noticed that the display timeout settings are ignored unless I allow the Modify default device settings option. The tablets are all running Android v9. I found what appears to be a similar post https://pitstop.manageengine.com/portal/community/topic/display-timeout-in-kiosk-mode Is this a known problem? Bob
Custom Report - unique
I have a custom log coming into EventLog analyzer which as the following: Timestamp - Username - Success/Failure - AppName I can create a custom report that tells me the total count of Successful logins but what i really want is a report that shows me the count of unique user Successful logins. I need unique username because the same user could log into tan app multiple times making the success count be much higher than actual unique users. If this possible with Custom Reports? If so how?
How to delete all inactive Active directory (AD) users using ADManager Plus
ADManager Plus' reporting capability allows you to generate essential reports and also perform management operations from within these reports. It also enables you to view and delete all inactive AD users at once, with the help of AD reports. Steps to delete all inactive AD users using ADManager Plus: 1. Logon to ADManager Plus and navigate to the AD Reports tab. 2. Click on Inactive Users report listed under the Logon Reports category. 3. Select the Domain and OUs for which you wish to view
IT analytics in 90 seconds: Track anomalies in your privileged account activity
Keep a close eye on the access records of your privileged accounts to tackle security breaches using Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Track anomalies in your privileged account activity
Keep a close eye on the access records of your privileged accounts to tackle security breaches using Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today.
Filtering the assets list
Is it possible to filter the list of displayed Product Type in the assets field when loading a form or by other criteria.
"SD-76722"Error while reordering service catalog
JUST WHY!?
Incident Categories
Hi, Can someone please help me understand how incident categories work. I have an incident template called "Printer problem". This has a default Service Category of "Hardware" and Category of "Printers". When browsing for this incident template it is shown under the "Hardware Category". I believe this is the Service Categories I have configured in the Service Catalog. I want to group this under the Incident Category "Printers". I want to have different Service Catalog categories and Incident Catalog
[DidYouKnow -16] Ticket closure automation
Automation features in the ITSM tool certainly improve the quality of service provided to customers. Automation ensures less human error and high reliability, which in turn reduces the workload of technicians. Enabling "Auto Ticket Closure" in Service Desk Plus is a simple process. Admin can enable this feature from [Admin tab -> Helpdesk Customizer -> Request Closing Rules ] he can define the number of days after which a ticket should be moved to "Closed Status" Once the technician provides
[ SDF-66790 ] Working Hour
Hi, my Helpdesk - Operational Hours is 08:00 - 12:30 and 14:00 - 17:30. How can I set this on Service Desk plus?
Add the ability to make changes to Test Groups instead of having to delete and remake the group
As the title says, I'd like the ability to make changes to a test group for patches instead of remaking the group whenever we need to add/remove a PC.
Limit Security Group Assignment to specific OU
If this feature is already available, I would gladly appreciate help in setting it up. Case scenario. in our setup, I have Clients OU that contains a number of individual OUs specific to client (example: Clients -> ClientA, ClientB, ClientC ..etc. ): Within each client OU, there are domain accounts and security groups specific to the client (Clients -> ClientA -> userA1, userA2, userA3, securityA10, securityA20..etc). Using AD manager, I can assign one (unique) technician to each of clients OU to
Creating a new user template - SMTP primary address incorrect in Exchange online
I've setup a new user template which appears to be working well other than the fact that the wrong SMTP address is assigned to the user when I check Exchange Online. The template issues an E3 license and the mailbox is created, but the with an incorrect SMTP mail address. Where should the primary SMTP address be set in the template and are there any custom attributes required? We ARE NOT running in a hybrid environment.
Google vs. Microsoft Authenticator
Is there anyway to change the title of "Google Authenticator" to just say "Authenticator App"? I have tested this and both the Google and Microsoft Authenticator apps can be used interchangeably. Users already have authenticator apps on there phone and I would rather just present one option and let the user use the app currently on their phone. By putting the brand name in the option it will make some users think that they can only use one or the other. There are other authenticator apps out there
Remove Users from Security Groups (via csv file)
Does AD Manager allow to bulk update user membership via csv load? For instance, I have 10 requests to remove users from particular security groups. Please note that these could be 10 different users and 10 different security groups. I do not want to remove all users from a specified security group. Also, a user might belong to other security groups, so I cannot remove all groups membership for that user. Appreciate any feedback.
FREE WEBINAR TRAINING SCHEDULE - DESKTOP CENTRAL
Hello Everyone, While it is true that managing and securing endpoints is time-consuming, automation is the key in saving time. Learn how mundane desktop management activities can be automated and streamlined from a central location and make the most out of our products by attending our free training program. These webinars span across four series and help you learn the inside out of managing and securing endpoints. You will also be able to: 1. Get your questions solved instantly 2. Learn how each
Automation Information Needed
I started looking at the automation piece AD Manager Plus for some routine tasks, specifically cleaning up inactive users in our AD and adding Account State locked attribute for reporting. I think I have everything setup correctly but I have a couple of question about using this automation. How does one go about testing their automation? I don’t see a way to stop it from running through the entire tree, and I find it hard to believe ME would think that’s OK. I’m assuming that when we select inactive
How to automate AD user provisioning using a CSV file via ADManager Plus
ADManager Plus allows you to automatically create AD users without using any scripts. Rules for creating a CSV file required for automating AD user creation 1. The first row of the CSV file must contain the LDAP names of the AD attributes whose values you wish to set. To view a complete list of all the LDAP attributes that can be specified in a CSV file for user creation or modification, click here. 2. Each successive row is a user record that contains the values for the respective LDAP attributes.
Silent install of IE PMP plugin
Hello I was wondering if there are silent install switches for the IE plugin for PMP? I can't find any listed anywhere on the website or community. Thanks!
Receive the latest updates of Drivers and BIOS
Hi! There is a new Feature in Desktop Central: Get the latest driver and BIOS updates. This Feature would be nice too in Patch Manager Plus! Regards, Holger
Can someone help me understand this alert?
Here's the message I'm getting. I'm getting it from random PCs in our environment. I highly doubt anything interesting is happening, but I dont' understand why I'm getting these alerts. They're indicating they're coming from <PC name>$. This is a Windows 10 PC. Just another cryptic Microsoft log entry?
Tuning Eventlog Analyzer
Hello, I have a mid-size installation of Eventlog (11.03, I will update it soon), with around 400 Windows servers to monitor and 10 Domain Controllers (also with AdAudit) and I need to add soon a bit more servers/devices/file servers. The VM hosting both product have 8 core and 16GB All, Domain Controllers and Servers are on AdAudit, so I have some questions: 1- Do I need to optimize AdAudit or Eventlog Analyzer in order to improve performance? 2- Is it normal to have a the cpu between 80% and 100%
[ SDF - 66458 ]Script to Share Request with user selected by the requester
I would like to develop an incident additional field labeled "On Behalf Of" which, when populated with a user's name, will then trigger a script to automatically share the request with supplied user. I've seen references to scripts for automatically sharing requests, but every time I try to get to the script, the URL points to a page that no longer exists. For example, the second link on this page: https://pitstop.manageengine.com/portal/community/topic/custom-scripts-how-to-automatically-share-a-request-using-custom-triggers
[ForYourInformation -15] Priority Matrix
Tickets in an IT Organization are always considered as an important component. Priority is the key factor that defines its importance. More focus will be always on tickets with "High Priority" ( where the customer expects quick resolution). The ticketing tool used by the IT organization should have perfect metrics to identify tickets Priority. If we start considering all tickets based on labels as "High priority" it will burden the ticket coordinators and gives a chance of more ticket violations.
Share alarms with your in-house apps using our custom outbound integration.
AlarmsOne has been allowing you to share alarms with your Help Desk, Team Collaboration, and Project Management tools to raise them as tickets, create bugs, and so on. To integrate with your in-house application and receive alarms from AlarmsOne, we have built a custom outbound integration. AlarmsOne's custom outbound API is a RESTful API that helps you send alarms from AlarmsOne to your custom application. Adding a custom outbound application is as easy as it gets. Follow the steps below and you're
Column title not correctly visible in Chrome
Hey guys, This is for quite a while now, but i noticed in Chrome the column titles are partially visible. This happens also on my Home PC, so i assume it is a general problem: Any idea how this can be prevented, or is it a code issue?
Custom Matrix report based on Technician Department vs Request Status
Hi, I'm trying to create custom Matrix report based on Technician Department vs Request Status. The problem I have is, the department always show "Not Assigned", after checking around.. I believe this is because the Department from the drop list in the Custom Matrix report are the Requester Department and not the Technician department. Is there way to show Technician Department vs Request Status?
Use of additional fields in an appointment as an approver.
How can additional fields be used in approval scripts via custom triggers. The goal is to appoint as an approver the employee selected in additional fields.
[ SDF-82709 ] Sort by SLA Due By Column
Hello, Is there any chance that making the SLA Due By column in the requests view sortable? We would like to see the SLA's about to expire at the top of the screen. Thanks, James
Using Restful API - Harmful Content Entered
I am trying to import resources from our existing password management system into PMP using the Restful API, and am encountering this error when trying to import passwords that contain a '>' character within the string: {"operation":{"name":"Input data is in wrong format","result":{"status":"Failed","message":"Harmful Content Entered"}}} Is there way to either disable this "malicious content" check during import, or is there another solution I can use such as encoding these values such that they
Way to restrict and control Bulk Edit of requests
Hi everyone, I used form and rules to limit what the user can update and the flow of the Request to difference stage. But, it seem like they can bypass it by using the Bulk Edit. Just select (the tick box on the left) the Request from the Requests list then, select [Action|Edit] and a pop-up dialog box will appear and used can change the status, etc.. by passing the Form Rules. The permission allow will be based on the Role permission control. Is there way which we can control the {Action | Edit]?
"Conflicting Password" report
Hello, Can anyone explain to me how PMP detects a "conflicting password"? It currently shows that I have 12 conflicting passwords, however, some of the systems are not on the network, so PMP would not be able to detect anything about those passwords. Is there a way to turn this feature off? Thanks, ~Allen
Microsoft Patch Tuesday updates - October 2019
Howdy folks A quick run-down on the patch tuesday updates for October 2019 New Security Bulletins : 2019-10 Security Only Quality Update for Windows Server 2008 (KB4520009) 2019-10 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4520003) 2019-10 Security Only Quality Update for Windows Server 2012 (KB4519985) 2019-10 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4519990) 2019-10 Cumulative Update for Windows 10 Version 1903 and Windows Server
[SDF - 45241] Request List Field - Linked Problems
Hi there, Our teams will have many open tickets in their queue and a lot may be associated to ongoing problem investigations. This isn't visible from the request list at all which can result in technicians working tickets that are already part of a wider problem investigation and wasting time. Is there a way of easily seeing from the request list what problem a request is associated with? TIA, Dave
Microsoft Patch Tuesday Updates - October 2019
Howdy folks A quick run-down on the patch tuesday updates for October 2019 New Security Bulletins : 2019-10 Security Only Quality Update for Windows Server 2008 (KB4520009) 2019-10 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4520003) 2019-10 Security Only Quality Update for Windows Server 2012 (KB4519985) 2019-10 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4519990) 2019-10 Cumulative Update for Windows 10 Version 1903 and Windows Server
[ForYourInformation -11]: SCCM Integration
If your Organization already had Microsoft System Centre Configuration Manager (SCCM) to manage desktops and Windows-based applications. You can now integrate Service Desk Plus with SCCM and fetch SCCM-scanned asset data. The integration leverages SCCM's scan capabilities and benefits Service Desk Plus users. In addition, you can avoid installing two agents to fetch asset details. You can use SCCM for asset discovery and also simultaneously update asset data in Service Desk Plus. In the older build
[ SDF-56835 ] Conversations View and Functions
Good Day Everyone I was wondering if there are any options regarding the Conversations inside a Request. All I see is all the E-Mails in order with the Date and the sender. When I click on a message it, slides open. However, we sometimes have tickets with hundreds of messages and the way it is displayed in our ServiceDesk Plus (on-premise), it is very hard to keep a good overview of all messages and if you need to find a specific, it can be a real struggle. Are there any options or is there something
[Password Manager Pro Masterclass] Privileged session management: Onboarding employees and vendors for secure remote access provisioning.
Hi there, Our next topic for the Password Manager Pro Masterclass series is "Privileged session management: Onboarding employees and vendors for secure remote access provisioning," scheduled for October 10th. Click here to register for the session. In this Masterclass session, you'll learn how to: 1. Launch direct RDP, VNC, and SSH sessions from any HTML5-compatible browser without endpoint agents, browser plug-ins, or helper programs. 2. Secure access gateways to establish reliable connections
Change status using a Python script.
There is a need to change the status of calls through Custom Requests, through a Python script. I hope for any help.
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