Permission denied when updating
Hello! Maybe you can help me. When I update SD 10.5 on 11 have a error: 14.10.2019 9:52:08 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessor] [SEVERE] : Problem during installation of patch: ERROR: could not open file "base/16510/44980": Permission denied where: SQL statement "DELETE FROM ONLY "public"."citype_301" WHERE $1 OPERATOR(pg_catalog.=) "ciid"" 14.10.2019 9:52:08 [SYSERR] [INFO] : org.postgresql.util.PSQLException: ERROR: could not open file "base/16510/44980": Permission denied
Ticket generated from an email was assigned automatically to a specific site/account.
In our SDP MSP, we have multiple tenants and we are using another platform to forward an email to SDP MSP to create tickets. However, these tickets are being automatically assigned to a specific site/account. Appreciate your help!
SLA's for Service Request
What is a good work around for the SLA difference between Incidents and Service Requests? We built all of our SLA's for incidents around the Priority of the request (which is determined via the prioirty matrix). This is great except for Service Requests as the SLAs there don't give you the option to look at values entered into the request. I thought business rules might work but there is no action to set SLA, Due by date/time or response date/time. Thanks in advance, Tammy
Error Mail Collection
good morning, we are having problems with the mail collection service. The service after 1 minute (predefined time) automatically stops. The service starts again but still stops. it was updated from version 10.6 to 11 build 11001 but the error persists. Attached probable cause: "Error processing email with subjectOfMail : Delivery Status and messageid : <c18a4c9c-45ba-4b7b-8471-3f2f315349cf@SRV-EXCHANGE.epbcentral.epb.com.ar>. SO STOPPING THE THREAD" Regards
Windows 10 upgrade to 1903 failed, Windows cannot verify the digital signature...
Hello, I am trying add and upgrade Win 1903, but it always failes with the error below. Error: "Remarks from the CreateProcess is Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source." I have tryed re-downloading the Windows 10 iso from diffrent sources but get the same result. Updating PC that has "Windows 10 Professional Edition
Last Boot Time and Patch time
Is it possible to add the Last Boot Time and Last Patch time as columns under Patch Management > Deployment > Automatic Patch Management > System Details of a configured automatic patch management configuration?
Scan Systems Stuck at "In Progress"
I am using Vulnerability Manager Plus v10.0.337. I am trying to scan 2 PC's that are part of domain. The OS of both machines is Windows 7. The agent is installed on both PC's. The scan is successful on the server that has Vulnerability Manager Plus. PC's can ping to the server, vice versa. .
Requester Portal Report
Good day, I would like to pull a report on tickets logged via requester portal and tickets logged via email on Service desk plus. What's the easiest way of running such a report? Thanks T
Service catalog in Self portal
Hi! The self-service portal does not open the service catalog, it is empty. How do I allow the requester access to the service catalog? Thank you.
Version 11 Custom Reports
Good Day I was studying the changes for version 11 of ServiceDesk Plus. There I found out that Custom Reports are not available anymore. Could someone explain what exactly this means? We have created multiple custom reports based on existing reports. Are these not available anymore after the update?
Colorization of View for SLA Violations
I see that in v11 there is now a Color Settings available in the Requester View. It does allow to change row color based on four items which is nice. However has anyone used it or other scripting to change the view color (or text color) if an item has surpassed the Resolution SLA? (if it's even possible). Just curious, thanks.
Notification template not used when assigning a technician
I'm on V11000. When a user creates a ticket by mail and the technician is assigned using the request overview/list page the user get's the wrong template. When the ticket is opened and saved (no changes) and then the technician is assigned using the request overview/list page the user get's the correct template (configured in the Notification rules).
Technician - Time Elapsed
Hi, I'm new to Service Desk, and need to report on some information. I'm trying to create a report (if there isn't one already) to show me a list of Requests & Tasks (but Separate reports would be fine) and the Time spent on them filtered by Technician, but am currently struggling to do this. I'm looking for a report to run on "yesterday" for a filtered to a particular technician so I can see how much "Time" they have spent on that Request or Task for that particular day, and a total at the bottom
New SDP On-Premise Installation, Linux vs Windows, Are Both Feature Complete?
In the coming months I'll be installing a new SDP on-premise server, and begin using it rather than our existing helpdesk application. However, I've not yet decided as to which server operating system to use out of Linux (Ubuntu) or Windows. One factor that will influence the decison is do both server operating systems support ALL the features of on-premise SDP. For example our desktop environment is Windows, so working WMI scans and single sign on against Active Directory are 100% required. Does
Exchange Reporter Plus build 5500 released with Exchnage Online dashboard and other features!
Hello Everyone! We are glad to announce the release of the latest build of Exchange Reporter Plus. This latest build comes with the following new features: Exchange Online dashboard: A new dashboard with graphical widgets exclusively for Exchange Online reports has been added to the tool's home page. Global search: Easily locate Exchange Server, Exchange Online, and Skype for Business general, audit, and monitoring reports, product settings, and anything across Exchange Reporter Plus from a single
ServiceDeskPlus MSP - Workflow - Calling Remote API
Hello, We would like to have SDPMSP fire off REST API within the workflow. Is that possible (.i.e.) to coordinate tickets with remote customers ticketing systems. Thanks. John Scarborough
configuring email instances in service desk plus
Hi i would like to know whether it is possible to configure Service deskplus with 2 different outgoing emails. For example: 1. an incident is raised and email gets sent out using service@test to the customer. so they know it is regarding incident and frm service Desk. 2. A change is raised and at each stage etc an email is sent from change@test to key people. this is so people know an email is from Change management team and refers to changes in the Service desk plus system. thankyou
Dynamic custom group for Windows 10 Professional Edition 32-bit and 64-bit and not Enterprise
I had a dynamic custom group that filtered on Windows 10 Professional Edition (x86 & x64) but this group is now showing no members. It appears that the 'Software Name' no long allows selecting the OS and Operating System only shows 'Microsoft Windows 10'. No option for Professional or Enterprise.
ESM - is there a view for a user to see thier requests from all instances?
Hi I would like to put some views on the Self Service Portal ESM front page, where the user can see all of their requests, and approvals for all instances of the ESM tool? If this possible? Thanks Darryl
Desktop Central - Latest Service Pack?
What is the latest General Release Service Pack for Desktop Central. I am currently running 10.0.419 but see in the enhancement and bug fixes referencing as high as 10.0.435.
Monitoring Kafka Producers and Kafka Consumers
Hello, Since v12.9, we can monitor Kafka brokers but I would like to be able to also monitors Kafka Producers and Kafka Consumers in order to have a global picture of the architecture. Is there a plan to implement such monitors in the futur? Thank you in advance for your inputs Philippe
Request Closure Code - Notification Variable
Where are we with getting this variable added to the closed notification template? I did a quick search and found several enhancement requests from other users: 5yrs ago: SDF-45930 4yrs ago: SDF-53130 8months ago: SDF-40452
Customising the Home Dashboard
I've recently installed ADAudit Plus and would like to customise the Home Dashboard. i'm able to remove items from the dashboard but I cannot see a way of to add alerts - is there an easy way to do this? Thanks in advance.
Zero-day vulnerability in Apple iTunes and iCloud for Windows patched
Hi guys, A zero-day vulnerability in iTunes and iCloud for Windows, which has been exploited in Ransomware attacks has been patched in Patch Tuesday October 2019 updates. The vulnerability exists in the Bonjour installer that gets installed in Windows machines along with the iTunes and iCloud for Windows app. This vulnerability in Bonjour installer is an 'unquoted service path' vulnerability, and can be exploited by planting a malicious executable file to the parent path. Further this exploit's
Zero-day vulnerability in Apple iTunes and iCloud for Windows patched
Hi guys, A zero-day vulnerability in iTunes and iCloud for Windows, which has been exploited in Ransomware attacks has been patched in Patch Tuesday October 2019 updates. The vulnerability exists in the Bonjour installer that gets installed in Windows machines along with the iTunes and iCloud for Windows app. This vulnerability in Bonjour installer is an 'unquoted service path' vulnerability, and can be exploited by planting a malicious executable file to the parent path. Further this exploit's
Script to auto fill current login Technician Support Group
Hi everyone, I found this form the forum $CS.setText("TECHNICIAN",sdp_user.USERNAME); which I can used in the Form Rule to auto fill the current Login in Technician Name. Is there another one for the Current Support Group of the Login Technician. The Technician can be in several Support Group, so is there a Home Group or can it autofill the first Group the Technician belong to? Regards.
PST Migration Tool: Import not working correctly and max Export size 2GB
Hello everyone, I want to migrate about 15 mailboxes from one O365 tenand to another existing tenand. Export: The export of the mailboxes worked fine on my machine. On several other machines (also Servers and VMs) the file size maxed out at 2GB. (I tried different things but I can only get it to work on my computer, not on all others. I even tried a new Windows Installation, same result.) Import: Now my other problem: After I import a mailbox, the application tells me "Successfully imported mailboxes"
Restoring DB goes wrong
Hello, I want to change my DB from pgSQL to MSSQL. I made all the instruction, but database is not restoring. It says: Unable to restore database : invalid column name 'appl_id' invalid column name 'appl_id'
PMP Web Url not permit user to view password
Hello, there is a way to permit a standard user to use a web site URL without permit to view password. Maybe with chrome extension?
[ SDF-27451 ] Not continual Operational Hours
Hi, Two ideas. About Operation Hours necessity of our customers. 1.- Some customers needs SLA during not continual operation hours, I mean, start time 8am and stop time 2pm and start again at 3pm to 6pm of end time. we can't do that. 2- Also, some customers need configure a diferent operation hours friday, for example, monday to thursday start time from 8am to 8pm end time and friday from 8am to 3pm. we can't do that too. We need a solution, I find an other post about this second idea https://pitstop.manageengine.com/portal/community/topic/different-daily-operational-hours has
Security Warning after upgrading to 10.5
I am getting the following message at the top of the window when I login to ServiceDesk Plus. I have just updated to 10.5 Build 10500 When I click in the link to reset the password, it takes me to my profile. Is this user part of the database or application? Thanks. Whe Security Security Warning: Default Credentials Not Reset: Default Credentials Not Reset Reset the password for the guest account to avoid any potential security incidents. Click here to reset the guest password.
Shortcut Icons to Start/Stop ManageEngine
When I am doing an upgrade to apply a service pack I don't have any icons at the location below to allow me to start / stop ServiceDesk. Start -> Programs -> ManageEngine ServiceDesk Plus What are the short cuts so that I can add them
Feature ID - 15362 - Ability to configure custom notifications via "Emails / SMS / Push notification
Evening! Would be very good if we had an option to notify the Support Rep by SMS when a request was re-opened. Even better if we could only do that when based on specific Severity/Priority levels (eg. via Business rules).
E-Mail IDs to Notify does not work properly
Good Day The function "E-Mail IDs to Notify" does not work properly. If we fill in an E-Mail-Adress during the manual ticket creation, it seems to work fine. However if a ticket is created automatically via mail-to-ticket and we edit the field "E-Mail IDs to Notify" afterwards, the CC Addresses are not shown whilst replying to a message. Is there a solution for this problem or could you fix it with the coming update? Thank you very much.
[ForYourInformation -16] ServiceDesk Plus Chat as an External Widget
Hello folks, One doesn't need to be a marketing expert to know that quality customer service plays a crucial role in business. Your customers are the ones who spread the word about you and help grow your customer base. Nowadays, we have a lot of online customers, who love to shop either on the website, or even order via social networks. A lot of things that weren’t possible a decade ago are now common practice. Similarly, one way of improving your helpdesk is by adding the chat as an external widget.
Adding own HTML for external webpage in ESM
Hi, Can you give an example how to include an external link? We would like to add an extra button besides IT Helpdesk, HR Helpdesk that redirects to a specific Webapplication to report specific issues. This is what I read in the explanation : The ESM portal's layout and theme can be customized. External links to an organization's resource page or an intranet page can be added into the portal as well. To customize, Click Customize the Portal under Customize the ESM Portal section. On the Customization
How to populate user names in a request additional field.
I used this instruction, it works fine, thanks. https://pitstop.manageengine.com/portal/kb/articles/how-to-populate-user-names-in-request-additional-field How to edit a script so that Ci Name + Ci Type + Description is displayed in the field You probably need to edit the block. "<returnFields>" + "<name> CI Name </name>" + "</returnFields>" + How to do it? Thank.
File not found error when trying to download Migration guide
I've tried the first step in migrating our DC server. When I click save & download the migration guide I get a "File not found error".
NTFS Reports - Permissions for Folders
We are evaluating ADManagerPlus side by side with our current Quest reporter. We want to produce a list of folder permissions for a given server\share or server\drive$. We want the report to list the folders and for each list the explicit permissions set for users or groups. Your reporting seems to calculate all the permissions by users/groups, then lists it with no apparent order. Am I missing something? I want: \\server\folder1 user1 permissions user2 permissions group 1 permissions \\server\folder1\folder2
Auto send mail to new create user in AD manager
Dear All I'm new in using admanage, I would like to configure to auto send mail to new create user, e.g user name is David Johnson, email address is david.j@dns.com, and the subject is "Welcome on-board David Johnson", after configuration the mail can successfully send to user, but the subject is showing "Welcome on-board david.j@dns.com" Attached the script in admanager, please help to have a look is it my script problem, thanks a lot
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