[SDF-69934] Increase character limit when sharing request
Hi there Can we increase the character limit when sharing requests? It is currently pretty low.
Windows 10 LTSB version upgrade 1607 > 1809
Hi, I have a lot of systems running Windows 10 Enterprise x64 LTSB 2016 (1607). I would like to upgrade these to Windows 10 Enterprise x64 LTSC 2019 (1809). I can do this manually by opening the LTSC 2019 iso, running setup.exe, selecting 'keep files and apps' - this will upgrade windows without touching programs or user data. I was hoping I could automate this process using desktop central - I found the instructions at https://www.manageengine.com/products/desktop-central/windows10-feature-packs.html and
Variables for Notifications are not displayed
Good Day I have a Problem with the variables for Notifications. I added a "User – Additional Field" and I want to use the Field in a notification template. However when I type in the $-Symbol in the editor of the notification. The Field I added is not displayed. Could you help me out there? Our use case is that we would like to personalize our Notifications with "Dear Mister last name" or "Dear Madam last name". We have saved this information about the user in our Active Directory and we are able
Download device templates
So I have a few HP R3000 and R5500 UPS. I've started to create a custom template for them, and see I can upload my device template to share with other users. Where do I go to see what other templates users have created? I can't find it anyplace on the opmanager web site. Jeff
Trouble Parsing E-mail Signature in Conversation View (10509)?
Version 10509 If pipe characters ( | ) are placed in the Personalize | E-mail Signature field, they seem to be parsed as carriage returns in the Conversation View. Anybody else encounter this, or have a fix? Example Sig: Joe Smith | Support Desk Specialist | BlueGreen | 801.649.9999 | Salt Lake City UT Is displayed like this in the email conversation view making it VERY long if you have multiple replies : Joe Smith | Support Desk Specialist | Blue Green | 801.649.9999 | Salt Lake City UT
Service Desk Plus MSP, User Conference in Toronto, Canada
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking! We'd love to see you in Toronto for the ManageEngine User Conerence from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to ServiceDesk Plus MSP with parallel sessions specific to ServiceDesk Plus Cloud! Click here to check out all the details. Here's what you
New self service page
is there any way to hide the user profile picture for all users as well as the manager and reports to fields. We do not use profile pictures and people will just complain that it is blank. We also use the those fields for technical things so they do not always show what users expect.
New Installation
Hi! We're trying to implement ADSelfService Plus for the first time. We're having a heck of a time using the product. We have had very inconsistent results. I'm curious if anyone else has had difficulty getting the product running? Would you be able to provide any insights? Does anyone know of a way to get level 3 support with the product? Any help/comments/suggestions would be appreciated! Thanks, Scott
Desktop Central Agent OS Deployment
Do we need to do any special steps prior to creating and pushing an image for the Desktop Central agent if we use the Desktop Central OS Deployment tool? Or do we need to deploy the agent after?
[DidYouKnow -2] Dynamic user addition
Scenario: One of our customers had come up with a question that new users are added to their active directory quite often and yet to be imported into ServiceDesk Plus. As you maybe aware that maximum frequency allowed is once a day for users auto-sync from AD can be scheduled once a day. Hence, he had to import the users manually multiple times a day to let the new users to login to the application that consumed lot of his time. He wanted to check with us if there is a better way to handle this.
[DidYouKnow -1] Build an efficient request approval process
The creation of an approval process is vital to the functioning and efficiency of an organization. To create this process, you must take a close look at your current approval workflow and record all the steps that an approval must pass through. With ServiceDesk Plus, we can now restrict whether approval can be sent to anyone or only system users or service request approvers can approve a request, allowing users to approve their own requests and so on. In most scenarios, when a request is submitted
SoM computers more than Inventory computers
In our Desktop Central, I've noticed that when you go to SoM > Computers, it lists around 1400 computers. But when you go to Inventory > Computers, it lists around 1300. Why is there a 100+ difference in listings? Can we add the asset tag/serial number column to the SoM > Computer report? We're trying to determine why the discrepancy in numbers, and how it's affecting our patch numbers.
Send mass command prompt commands?
I have a command that i'd like to send out to multiple computers. They are all windows machines and they are all command prompt commands. Is this possible, or do I have to go through each computer individually using the System Manager command prompt tool? Thanks! -Joe
PDF Viewer
We were happy to read the release notes for 10507 and see the attachment viewer window finally had PDF support; so we updated this week to 10510. In chrome though, it doesn't seem to work and the readme doesn't have much for details. From what I understand, chrome has a built-in viewer, so how do I get this to work?
Monitoring Oracle VM with Manage Engine Applications Manager
With the professional version of ManageEngine, can I monitor Oracle VM? If possible, how can I do it?
Build 10510 - Delete REQ/INC/PRB/CHG + Reset Counters
Hi there, We're close to switching on our instance to live and I need to delete the dummy content we've been using for testing and reset the counters. I've seen from the forum posts that this can be very build specific. Can I please get some instructions on how to achieve this with the above build? I'm reasonably sure we're using MySQL. As this is a common task in new deployments of a SD solution could this activity be built into the application in the Admin settings? TIA, Dave
Security advisory for Applications Manager & Applications Manager Plugin users below version 14.3
This is a security advisory for all ManageEngine Applications Manager and ManageEngine Applications Manager Plugin users below version 14.3. We recommend you to upgrade to the latest version of Applications Manager to avoid the security vulnerability described below. Severity: High Vulnerabilities: For Applications Manager users: Vulnerability type : SQL Injection/Remote Code Execution Vulnerability description: Due to an SQL Injection vulnerability in NewThresholdConfiguration.jsp, a low-authority
Stop response due by date with workflow
Greetings everyone, I am using service desk plus on Demand and I was wondering, if there is any possibility to stop the response due by date using the workflow. We send automatic mails out of the workflow by going through it. Normally a mail sent out of a ticket will stop the due date, however the same does not go with mails sent by the system out of the workflow. Is there any possibility to achieve this or to for example stop the response due date with a ticket-state? Thank you very much!
[SOLVED] "SDF-72081" Can I change the link text that $SurveyLink generates?
It appears that when I use $SurveyLink in a survey template, the resulting email has the following text for the 2 links: Attend Survey Skip Survey Can this be changed? "Attend Survey" is not really common in American English. "Complete Survey" or something similar would be better. Can I change it?
Non-AD users able to request a SD+ requester account?
Hello, A third of our workforce actually have AD Accounts, the other two thirds do not. I am going to be setting up an HR Section in our Service Catalog and we need those team member that do not have AD account to have the ability to request a local login from the login page with the ability to use their personal e-mail address. How can i go about setting this up?
IT analytics in 90 seconds: Derive unified insights by correlating IT Asset Management with Incidents and Changes
Improve resolution times and reduce the impact of downtimes on business by using Analytics Plus to draw unified insights of assets, incidents, and changes. If you're not already using Analytics Plus, download your free 30-day trial today.
IT analytics in 90 seconds: Derive unified insights by correlating IT Asset Management with Incidents and Changes
Improve resolution times and reduce the impact of downtimes on business by using Analytics Plus to draw unified insights of assets, incidents, and changes. If you're not already using Analytics Plus, download your free 30-day trial today.
How to integrate ADManager Plus with Zoho People.
By integrating your HRMS with ADManager Plus, you can import user details from the HR software into ADManager Plus automatically, and create user accounts in AD using those details. By doing this you no longer have to spend time manually creating a CSV file with user details and writing a script to import or export the CSV files. ManageEngine ADManager Plus, an AD management solution, supports integration with two HR management systems: 1. Zoho People 2. Workday Steps to simplify user management
Deleting Old Open tickets
Hi, Is there an option to old tickets (huge in number) in one bulk operation. Can you pl let know if such an option available. Regards, R Karthikeyan
Operational hours for worklogs
We have a problem with operational hours. We are working from 9:00 to 18:00 and we use this time for "Due by time" and SLA's. But we don't want to use it for worklogs as our technicians could work even at night and this time should be billable. We tried to add a Service plan with equal cost for working and non-working hours, but when we add worklog for ticket SDP still set only working time as billable. Am I doing something wrong?
[ManageEngine Netherlands seminar] Here's your exclusive invite.
Hello! ManageEngine's Cybersecurity & Hybrid Identity Management seminar is happening in Amsterdam, Netherlands on Sep 3 and here is an exclusive invite for you. Derek Melber, Microsoft MVP will explain how you can safe-guard your network from cyber threats, and get insights on the best practices for managing and securing a hybrid environment. Register now Date : September 3 Location
Installing on fresh Debian 10 (64 Bit) VM fails
Hello everyone, I was trying to setup a new installation of HelpDesk Plus, but the Installers stop with following code: =============================================================================== Pgsql Err Msg ------------- Problem in Initializing Postgres !!.. Kindly check logs... PRESS <ENTER> TO ACCEPT THE FOLLOWING (OK): So my question, where are the logs and what could be the issue? Thanks for every help! Cheers, Stephan
report on individual response times
Dear team, I would need a report that lists all individual tickets and their response time.Can you please assist?
PMP 10200 (new install) HA on CentOS 7 w/ RSA SecurID 2fa won't allow logins
I have had this problem before and the solution was, and still is, to remove $PMP_HOME/lib/log4j-over-slf4j-1.7.5.jar Is this still a known issue in 10.2 ? Or is it possible that I don't have a dependency installed in CentOS 7? After removing this file from both master and slave, and restarting PMP on both servers, it allows me to login with RSA SecurID as 2fa.
Copying and pasting from word document into solutions article
I'm currently setting up our knowledge base and copying and pasting existing knowledge base articles from word to the solutions editor. It does not copy correctly. It double spaces lines etc and makes it look weird. Is there going to be an upgrade of the solutions editor or is there a work around. I have attached a screenshot showing the difference. Very annoying as I don't want to rewrite all the information. Cheers, Jamie
Error while upgrading
Hello, I'm trying to upgrade our servicedesk application from 10.0, 10013 to SP1 and i'm getting the following error: 13-aug-2019 14:25:50 [com.adventnet.servicedesk.updatemgr.util.SDPatchValidatorUtil] [INFO] : Going to execute the SQL :: [select t1.TABLE_NAME as LOCALTABLE, c1.COLUMN_NAME as LOCALCOLUMN, t2.TABLE_NAME AS REFTABLE, c2.COLUMN_NAME AS REFCOLUMN, FKColumnDefinition.FK_CONSTRAINT_ID from FKColumnDefinition inner join ColumnDetails c1 on FKColumnDefinition.FK_LOCAL_COL_ID=c1.COLUMN_ID
[Password Manager Pro Masterclass] Local administrator account management for Windows and Unix environments.
Hi there, In the first Masterclass session, we covered a detailed overview of password management for small business teams. Here's a video recording of the session. The next session will focus on password management for local administrator accounts in Windows as well as Unix environments. Password Manager Pro Masterclass Local administrator account management for Windows and Unix environments. Thursday, August 29 10am - 11am GMT 11am - 12pm EDT Register now. In this Masterclass session,
Powershell Script issue
Alright, I give up. I've been working on it a couple days now and I still can't get it working. Hopefully someone can tell me what I'm doing wrong. Let me start by saying I am not at all interested in setting up Python on my server. I'm sure it's wonderful, but I've already got my hands full and I can't afford to put Python on my to do list. So, I'm trying to set up adding an approval and sending the mail via Powershell script as a Custom Trigger. My SD install in on prem, and version 10.5 (build
Support Center Plus, User Conference in Toronto, Canada
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking! We'd love to see you in Toronto for the ManageEngine User Conerence from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with dedicated sessions for Support Center Plus in the IT Service Management track with parallel sessions specific to ServiceDesk Plus Cloud! Click here to check out all the
AC manager character show ? ? ? ?
Dear Team, I User the SupportCenter Plus version is 8.1 (build number 8113) And here is my issue: 1． I type the Chinese user name in AC manager, but show the character ? ? ? ? while I saved. 2． How can I alert the contact while the request is closed by SMS? How can I resolved? Thanks!
Deploying Office 2016
I am having a hard time deploying our copy of Office 2016. I am working with the standard version, not Pro Plus, or O365. I am using a .exe file and a .xml file. The goal is to perform an unattended, silent installation with the product key included. So far some of my deployments has shown successful but when I check the target computer I see the software has not been installed. Most often my deployments are stuck "In Progress" and eventually I get a message that some of my silent switches
Office 2019 (Windows) update issue
Hi, My Windows systems have Office 2019 build 16.0.10348.20020 installed. Desktop Central shows patch "27257 Office2019_installer_16.0.10349.20017_x64.exe MS19-O2019" as being applicable to these machines. I have tested deploying it -- office 2019 is updated to 16.0.10349.20017 however the built in update checker (Account > Check for updates) stops working ; checks for updates fail with the error "30182-27 (3)". Systems that have not been updated by desktop central are able to update via this method
sync ios with nextcloud calendar/contacts
I have created a profile which syncs an iPhone with a nextcloud calendar and contacts. Because of to the %username% variable it works for all users. Unfortunately I cannot enter the password for the nextcloud in the profile - it is of course different for each user. So the user has to enter the password before she can use the calendar. But whenever I update the profile and push a new version to the devices, the password dialogs pop up again. That is very annoying. How can I improve this situation?
Sync asset OpManager with Service Desk Plus
I configured integrate Op-manager with service-desk plus in Op-manager and The message of success shows me (Sync Asset details done successfully) But no Asset is sent to Service Desk Plus .
Problems with Solutions
Hi we are trying to create a knowledge repository for both techs and customers and have several problems/questions as follows: 1) Solutions tab in Resolutions in a request does not work properly. I get random recommended solutions that have nothing to do with the tech. For example I have a request that has the word PVQ in the subject. It is also a keyword for a solution. The Category of this ticket is PVQ/Custom Report. The Category of this solution is the same. Instead of getting this solution as
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