add "Request Create Date", "Request Status" columns to this query
Hi, I need add "Request Create Date", "Request Status" columns to this query how I can do it? SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", cd.CATEGORYNAME "Category", scd.NAME "Subcategory", icd.NAME "Item", ti.FIRST_NAME "Technician", qd.QUEUENAME "Group", CASE WHEN wos.ISOVERDUE='1' THEN 'Yes' ELSE 'No' END "Overdue Status", ti1.FIRST_NAME "From technician", ti2.FIRST_NAME "To technician",
Tickets by SMS
Is anyone using a SMS or texting service for employees to open tickets. How are you doing it and what service are you using? Any way to have the tickets assigned to the employee automaticly?
error connection exchange in user creation by template
Hi, I create a user in AD per template, I also try to enable remote mailbox with routing address, and I create mailbox in 365. The user creates it well in AD and in 365 it creates the mailbox, but it fails to connect with exchange and can not enable the remote mailbox or add the address. Administrators confirm that the account we use for the connection has permissions in exchange. I have another template that does the same in another domain and makes everything perfect. I pass you log of the errors:
APM v13640 Error # The RPC server is unavailable.
Hi Team, I have a persistent issue with a windows monitor. I had already checked the permissions of the user according to the next references and the test are successful but still show the message "Error # The RPC server is unavailable." Please, could you support me about that. References: https://pitstop.manageengine.com/portal/kb/articles/how-to-configure-a-non-admin-user-for-wmi-monitoring https://pitstop.manageengine.com/portal/kb/articles/authentication-failed-or-access-denied-message-is-shown-when-trying-to-add-the-server-monitor-through-wmi-mode
Using IP Printer configuration
Hello, I'm having an issue in my Prod environment (Build 419, over 700 nodes, all Windows devices) where when I try to set up the IP Printer configuration, and select the list of networked printers, it tries for a while to display the list, but eventually the message "No printers found" is displayed. The list of network printers displays fine in DEV (Build 414, less than 20 nodes) so it's frustrating the same does not occur in Prod. I have uploaded the server logs to Desktop Central support but
ADManager Plus Scheduled Reports - Save to Network Share
I need to be able to save the generated reports to a network share. I configured the Storage Path of the Scheduled Report to the share and verified that the service account configured for ADManager Plus has full control to the share. When the schedule runs it does not write any files to the share. Looking at the Schedule List it indicates that the manual execution was successful. The Scheduler History does not show any executions. Success or Failure. Has anyone successfully configured a scheduled
Off Site Log In Error
We have several laptops running ADSelfService Plus client. When they are off site they receive this error: "Could not connect to the ADSelfService Plus server or Domain Controller configured in ADSelfService Plus is Down. Please contact your administrator" These are domain computers that can successfully log in on site. We have had some success recommending users connect to their home wireless at the log in screen, but for several users, even when they connect to their home wireless at the log in
waiting for the connection in the database for Postgresql host : localhost, port : 15433
After download application_manager14.bin and run with non-root user on RHEL 7.7, failed to initialized postgres database. I run initdb manually after that start postgres and then application manager. but this error appear in log: Fri Oct 04 12:56:43 2019 : waiting for the connection in the database for Postgresql host : localhost, port : 15433 Fri Oct 04 12:56:44 2019 : waiting for the connection in the database for Postgresql host : localhost, port : 15433 Fri Oct 04 12:56:45 2019 : waiting for
OPManager NCM PLugin fail system location and description update
Hello, as reported in subject NCM Plugin fail to update system location and description update even if SNMP v3 is configured correctly. Where can I check to understand why it fails? Regards
Patches for 8 high-severity vulnerabilities in Foxit Reader released
Hey folks, Eight highly critical vulnerabilities have been discovered in Foxit Reader and Foxit has come out with the patches to fix these vulnerabilities. The most severe of these vulnerabilities has a CVSS score of 8.8 and could result in arbitrary code execution and denial of service, when used in older versions of Foxit Reader (version 9.4.1.16828). The other seven vulnerabilities have a CVSS score of 7.8 and could allow a remote attacker to gain access to the system. These specifically target
Problem syncing Analytics with ServiceDesk
Hi everyone, We are having trouble synchronizing the ServiceDesk platform with Analytics Plus: We have tested the following solutions: - Update Analytics to the latest version - Perform a clean installation of Analytics - Clear integration completely None of this has solved the problem. I would appreciate your help, this almost always happens when we update the platform or sometimes for no reason. - I attach the logs corresponding to ServiceDesk / logs / zreports and logs analytics: LOGS: https://1drv.ms/u/s!AoZRuhTne7bJlMgatGJDO9XtMn9BWg?e=D8Covn
How can we associate asset to a service request
Is there possibility to attach request to an asset directly? as I know we can relate a service request to the asset using following workflow Incident Request --> Purchase Request --> Purchase Order --> Assets
Survey Query Report using percentage values for customer satisfaction - MS SQL db, ManageEngine 10.5 (build 10513).
Hi, Could you please provide a query to run a survey report based on the % of satisfaction level for MS SQL, ManageEngine 10.5 (build 10513)? Query below stopped working after ManageEngine upgrade: SELECT MAX(wo.TITLE) "Request Title",MAX(aau.FIRST_NAME) "Requester", DATE_FORMAT(FROM_UNIXTIME(MAX(wo.CREATEDTIME)/1000),'%d-%m-%Y %k:%i') "Request Created Time",MAX(ti.FIRST_NAME) "Technician",DATE_FORMAT(FROM_UNIXTIME(MAX(wo.COMPLETEDTIME)/1000),'%d-%m-%Y %k:%i') "Completed Time",sum(sadt.RATING) "Rating"
Introducing Enterprise Service Management in ServiceDesk Plus
Dear User, ServiceDesk Plus 11.0 now comes with rapid-start enterprise service desk capabilities that allow businesses to manage service delivery across business functions from a single platform. Upgrade to the latest version of ServiceDesk Plus now. The key Enterprise Service Management (ESM) capabilities of ServiceDesk Plus includes: Unified service management platform Manage your organization users, control organization-level configurations, and maintain individual service desk from a central
Export existing tickets to ESM instance?
We have one of our departments already using SDP. We would like to setup their own instance using the new ESM feature. Is it possible to export/move tickets from our default instance to their new instance? Thanks!
Change Freeze
Hi there, There have been a few posts requesting change freeze functionality from around 6 years ago. It's on the roadmap for release however in the meantime it can be manually achieved by placing a field and form rule on submit with the code below. Hopefully this will be useful to others. //Specify Change Freeze Dates here frzstart = new Date('25 Dec 2019, 00:00:00'); frzend = new Date('29 Dec 2019, 00:00:00'); // If change start or end dates are within the freeze window // the form submission will
Add Technician or email address to Note
I'd like to request a feature of adding a technician or email address to a note so that a note can be specifically addressed to someone other than the Technician assigned to the request. We like to use notes to have conversations amongst the technicians. The problem is that, the only person notified about a note being added is the Technician assigned to the request. It would be great if you can add a little box at the bottom of the notes window that allows you to type in a Technician or email
Is it possible to move a department from one site to another?
We have several departments created under wrong sites, and therefore we would like to move them to another site - is it possible without having to perform direct SQL changes?
Reopen ticket when note is added
Hi Is there a way to have a ticket move to open status if a note is added. I tried to set this though business rule but this doesn't see adding a note as a change to the ticket thanks
IT analytics in 90 seconds: Monitor privileged account permissions to mitigate insider threats
Monitor and curtail user privileges to protect your privileged accounts from insider threats and malware attacks using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Monitor privileged account permissions to mitigate insider threats
Monitor and curtail user privileges to protect your privileged accounts from insider threats and malware attacks using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
New Requests Notifications for closure of requests
One of our technicians has reported receiving email notifications of a "New Request" being created when the actual event was the request being changed to "Closed" status. It leads him to believe it is a new request but it is generated for a requests closure status (which happens with the auto-system closure option) Some notes, the technician was the one who created the ticket. The Technician was not the requester that was entered he entered somebody else's name. Do you know why Service Desk would
Change Module - SD+ Cloud: New notification
Request for new notification specific to when a new note or attachment has been added to a Change ticket. There only seems to be a notification for when the CR is modified via stage/status. Thanks.
Custom Functions tab missing?
I see this feature advertised on the ManageEngine site they even host a video tutorial for it, but I don't have the option in my instance. It's supposed to be under Automation > Custom Actions > Custom Functions, but only that tab is absent. Was this feature removed or is there a setting somewhere so I can enable it? Does it require a special license? The tab is referenced in the documentation here: https://help.sdpondemand.com/custom_actions
Overall performance
We have no issues with sites in general, but the performance of the ServiceDesk Plus Cloud is abysmal. At least a dozen times a day , I need to close and re-open the window because it simply will not load the next page (e.g. "Resolution"). I constantly have to refresh because the pages don't load. For a web service, it just seems incredibly sluggish. I raised a ticket for this before and was just told "everything is working fine". The issue is not specific to my PC - other technicians have bemoaned
AD360 build 4223 introduces REST API support.
Hello Everyone! AD360 build 4223 is available for download now. Now you can use REST API calls to access certain features of AD360, and also restrict access to API and product URLs based on IP address of the user. Enhancements: REST API support: Use HTTP GET and POST methods to read and update domain, proxy, and mail server settings configured in AD360. IP-based API and product URL restriction: Allow access to APIs and product URLs to individual IPs or only a specific range of IP addresses. Issue
Query about the version update process
Buen día Los molestos comienzan a consultarlos ya que debemos proceder a actualizar desde la versión que tenemos actualmente 9.0 (9017) a la nueva disponible 11.00 (11000). Verificando la información, tenemos información para hacerlo desde Buil 10000 en adelante y luego le indicamos cómo hacerlo si tiene la versión 7612 o anterior.
Limiting Service Catalogue Visibility for Site Technicians?
It is relatively straightforward to limit the visibility of services in the service catalogue for Requestors. This is driven by a flag on the Service Catalogue service template that says 'show to requestor' with a subsequent filter to specific User Groups. I have several technicians set up (through roles) to see their site (requests) only. This works well for requests and for the trimming of the interface in general (seeing changes, not seeing assets etc.). The problem is that these site specific
Restricting the selection of the assets field.
I need to limit the ability to select the assets field to just one value. Those. so that the user can select only one value from a large list. By default, the assets field works like Multi select, but you need to implement work in the style of Pick list.
incident template
i have an issue with requester template. when user create new incident it shows only the default one. we have created more than one and we tick box "show to requester" but it's shows default.
How do you change the AD Domain for authentication
In my PMP implementation, we have several different organizations and some of them (not all) have their own domain controllers and domain names to authenticate. One of these organizations decided to fold into the main organization and now their users are authenticating against the AD domain name of the main org. But, since they have password sharing enabled within the organization, they still need to stay under the same org umbrella. I just need to find a way to change the AD Domain name, against
Upgrading from v9900 to v10000 broke my installation
When upgrading v9900 to v10000 the upgrade is sucessfull but in the log i can see the update delete all v10000 files and v9900 files during the process insteand of just deleting v9900 files? The support of Manage Engine only answer 1 email per day.... So i ask now the community for more support.
Attachment preview not functioning as expected
Guys, On all my browsers i tried: Edge, Edge dev channel, Firefox and Chrome latest versions the attachment preview is not working... I even tried across a few different PC's now... it is not working as intended: i don't get a preview from PDF's, from Word-documents (doc and docx) and Excel on nothing. My personal opinion: this has to work and show a preview, or else i have to do one more click to download the file, whereas before i immediately got a downloaded file, or it immediately opened, depending
[DidYouKnow -13] Solution/KB with public access
In any IT organization, we need to find solutions for our day to day incidents/issues, at times we lookup for someone or some type of assistance, like asking our colleagues or raising a support ticket, the efficient method to get quick answers for our
ServiceDesk Plus 11.0 - Known issues
Dear User, The following list contains the issues identified in the ServiceDesk Plus 11.0 release. We are working hard to fix them as early as possible. Expect an update soon. During upgrade, 'Out of Memory' error occurs because only a maximum heap size of 100 MB is allocated to UpdMgr.bat. [Fixed and Released] Upon changing the default administrator or guest login name, header tabs disappear. [Fixed and Released in 11001] After the upgrade, if there are any old unsent feedback submitted through
Unable to perform SDP Backup
Trying to run the backup batch file on SDP version 10 and getting the following repeats Oct 01, 2019 1:38:36 PM com.adventnet.db.adapter.DBInitializer$ProcessWriter run INFO: waiting for server to start....PANIC: could not open control file "global/pg_control": Permission denied localhost:65432 - no response Oct 01, 2019 1:38:38 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer isPgReady INFO: pg_isready returning status :: 2 Oct 01, 2019 1:38:38 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer
ServiceDesk Plus & Jira
Hi ALL! Where i can find demo about integration between ServiceDesk Plus & Jira ? What are the benefits of this integration?
Query Reports
Hello, I need a Query Report from all the Requester and Technicians. Also another query report to get the list from all the requester and technicians that the accounts don't sync from Active Directory. Thanks
Assignment to approver from the E-mail Id (s) To Notify field
How, through Custom Triggers, to appoint an approving employee from the field E-mail Id (s) To Notify.
Custom Requests view filter to search for Radio and Check box
Hi everyone, I created customer Radio box field with 2 Values in the form, but I can't seem to find how to create a filter view to detect the Radio box selection. When I create the Request Filter View for that custom field, I was present with a blank entry box. So what should enter to detect which Radio box (or check box) is/are selected. Thanks!
Next Page