Workflow - Retrieve active alerts or alarms
In a workflow under the OpManager tasks, there are a bunch of Alarm related tasks. I have a workflow that triggers off of an Event Log entry which then restarts a service. Unfortunately, I can't have the workflow automatically close that alarm. It would be great if the triggered workflow could retrieve current, active alarms (based on severity) and clear them as part of the workflow. This would make for a cleaner interface if a triggered alarm has technically been addressed from a workflow.
Event Management integration with ServiceNow tool
Dear Team, I have a requirement to integrate the Service Now with OP manager for Event management. In this case all the event data will be pulled by Service Now using the MID server. Please suggest is there any connector available to achieve this functionality. I would really appreciate for any response. Thanks, Manish
Request approve REST API feedback errors
At present, we use the standard version of MSP. Because the approval process of MSP is not free enough, we consider to integrate the approval of MSP into the OA system for processing: that is, after the MSP submits the service request to be approved, we integrate the service request into the OA system, and after the OA system completes the approval, we feedback the approval status to MSP through the REST API. But we have a problem. When we call the approve interface of the REST API, we need to provide
Remote Control - Two Network Card in Computer
Hello I'm new in this community. Right now I am testing Desktop Central 10 Remote Control and I faced the problem. The PC has two network adapter. One adapter is for external network use and other is for internal. My Problem is that I can not connect with this computer from Tools > Remote Control > Connect although I can scan PC from Inventory > Scan Systems > Scan Systems or Scan All and the scan process finishes successfully (Scan Status: Success & Remarks: Scanning Completed ) Is there any way
Facing SNMP V3 Configuration Issue
Hi, We've configured snmp v3 for our NOC devices but devices are can't fetch on Opmanager, Please help me out from this. Below for Reference. OpManager Enterprise Build: 12.4.082 Switch Ports Model SW Version SW Image ------ ----- ----- ---------- ---------- * 1 48 WS-C2960G-48TC-L 12.2(55)SE12 C2960-LANBASEK9-M SNMP Credentials: Public_V3 username : nocadm authProtocol : MD5 privProtocol : DES authPassword : authUser group name : privGroup
Automatic replies - how to stop them
Hi, How do I stop automatic replies generating tickets in SD+. I created a new support group for reports, and it's now getting populated with lots of out of office auto replies. And ideas? thanks Martin
personal password cannot be retrieved, but can be viewed in the UI
I'm running 10400 and have an issue copying a single password into the clipboard. I've tried to do this in both Firefox 71, and Chrome 79.0.3945.88 and I'm not running any addons in either browser. While I can click on the ***** to view the password and it displays correctly, when I click on the 'copy to clipboard' button, nothing happens. The entries above and below it in the UI work just fine. The only difference is that this password contains a single quote character.
Representing Microsoft Enterprise Agreement in Software Asset Management
I am looking for some help as to how to think about populating our Microsoft Enterprise Agreement in ServiceDesk Plus Cloud. We have M365 E3 which has license for Office & Windows. We have O365 E1 which has license to cloud version of Office We have older version of office that we haven't upgraded yet but will soon. Are we best to use Software Suites and bring in all the older software under the single Software Suite? Anyone gone through this and have some experience to share? Thanks!
Service Desk Plus Inventory Scanner Terrible
Is it me or is the inventory scanner that is part of Service Desk Plus unreliable and doesn't automate enough of the data? I have approximately 340 devices it can't scan or the scan fails. I get the ones that may not be there but some are there and it just can't do what it needs to do. Seems like this utility needs to be rewritten? Anybody using something else to populate the inventory?
Probe seizing
Hello Team, Can you please help me to understand the OP manager probe seizing .Let say if we have 5k devices in our environment then how many probes are required in this case. Is there any limitation of that one probe can discover this much of devices and then have to install the other probe for load balancing. Thanks, Manish
Probe seizing
Hello Team, As per my understanding best practice is to monitor the 1k devices in single probe but if we monitor more than 1k devices then what issue and technical challenges we may face. Please let us know if there is any support document. Thanks, Manish
Users with Mac unable to click Proceed
I have users who have Mac laptops who are unable to click proceed when trying retrieve a password. See attached screen shot. Happens in Chrome and Safari. Has anyone seen this?
search through tasks
Hi, is it possible to search for keywords through Tasks, whether they are created under Request or Change? If it is not possible, I would request to include that feature in future... Regards, Borut
Bulk status change of tickets - Change Request Tickets
Hi, Can someone pl let me know if there is an option to change status of Bulk tickets at one go. Say from one status to nest status. These are all old tickets which need to be closed for getting to logical conclusion. Will be helpful, if the option for changing status of all such tickets at once pl. Regards, R Karthikeyan.
Error PSQLException: Ran out of memory retrieving query results when running backup
Good afternoon, I am facing a problem when trying to ran a backup or update my SDP version 9.1: After a few minutes that the backup is running it gets stuck, locks up all the system and after a few minutes trow the following error: PSQLException: Ran out of memory retrieving query results. I´ve found another topic here with the same message (https://pitstop.manageengine.com/portal/community/topic/backups-failing-20-3-2016), but it ends with no solution other that the user should email the support
How to scan for SMBIOSAssetTag and populate in database
We have a fleet of HP thin clients into which we have manually added each machines asset tag. It has been added to the BIOS and can be queried using WMI and reading the SMBIOSAssetTag object. Is there a way we can query this when running a network scan through SDP and, if so, how can we write it to the Asset Tag field of each machines database entry? thanks
OpManager Report Schedule
Dear All, Can we schedule All Servers Disk Usage, CPU and MEMORY Reports in single .PDF or .XLS because it save a lot of time of systemadmin. Regards, ALOK systemadmin@hughes.in
Operational Level Agreement in SDP
Dear SDP Support, Our organization using Service Desk Plus application to manage IT Helpdesk on day to day operations. We are looking for Operational level agreement (OLA) for support groups. I checked in SDP roadmap that the feature is currently in implementation phase. Could you share the ETA of this feature? Do you have approximate date and time when this feature will be released officially? Regards, Bharani Kumar
Guest can not open any Solutions
good day. in the version of ServiceDesk Plus 9422, a problem was discovered. The author or guest can not open any Solutions, by reference from the title. http://sd/AddSolution.do?submitaction=viewsolution&fromListView=true&solutionID=700 open page http://sd/jsp/AuthError.jsp?ErrorMsg=You%20are%20not%20authorized%20to%20view%20this%20page. You are not authorized to view this page. but under the link "direct" or from the advertisement everything is ok. http://sd/AddSolution.do?solID=700 Technician
Workflow: Add the ability to disable a notification
The only option available for a workflow is to manage / unmanage a server. Unfortunately this means we stop monitoring the server. During our maintenance when servers and services are restarting, we disable all email notifications and use the OpManager console to gauge which servers might not have rebooted properly by looking at the alerts. This reduces the noise but keeps us on top of issues. Please add a workflow item to disable one or many notification profiles.
PMP server migration from 2008 server to 2019 server with DB migration
Hi all , We are in planning of this migration ,can you advise the way to migrate db from MySQL to MSSQL in new server.
[Blog] FCR's benefits in an organization
FCR - "First Call Resolution" is a vital metric of an IT organization, some refer it as the Pulse Rate. FCR directly or indirectly reflects your organization's growth. How does FCR work? When a user lands in a situation that's new to him/her or he/she is unsure about the situation. The next step he reaches out to his colleagues/friends to discuss the situation or he calls to the product support, hoping for a solution. When the support executive understands the situation in the first place and provides
Conversation reply to retain email thread
Looking for a way for IT to communicate with our user community strictly through ME, however our user community will be using Outlook to receive and reply to messages. With a technician clicks Reply on a ticket, it sends a message containing only that message. Adding $Description doesn't include the conversation thread. Does anyone have any thoughts?
Data retention for monitors Database Query Monitor
Hello, I noticed suspicious behavior on data rétention for monitors type "Database Query Monitor" (build 14420 on Windows). As you can see on the "config.png" attach, i expect a data rentention of : - 192 hours for RawData - 90 days for Hourly statistics - 365 days Daily statistics it works on most monitors but not for "Database Query Monitor" type : - i have about 6 hours of RowData - I have about 7 days of Hourly statistics - I have no Daily statistics Why ? Thanks for help. Regards.
CMDB site details
Hi all, I am not sure if I am in the right area but here goes... The company I work for has 50 sites across Australia. Each site has it's own unique equipment and arrangements especially for telecommunications (WAN/Internet/Phone service). Is the CMDB section the right place to track all that, and, if so , how? I cannot see where they have sites listed in CMDB and if that's not a function of this module then it's pretty much useless to me. Basically, I would like to have each site listed, be
Choose Suite Component Software
Hi I am trying to add a Software Suite and when I get to the required field Component Software no matter what I type in it comes up with No matches found. I've added one previously with no issue, but unable to do so now.
Interface detection and SNMPv3
Hi, I've just found out, that for our Cisco-Switch (C3560E) interface detection only works when using SNMPv1/2. When I remove the device and re-add as SNMPv3 device, no interfaces are detected. Rediscovery doesn't work either. Will this be fixed with the upcoming patch? Regards G. Weiss
Outgoing mail address group
HI, I have a question on SDP plus mail outgoing address. scenario: original using group a01@xxx.com for outgoing mail and mail notification request to send the email notification from different group according to different criteria, example, b01@xxx.com send email notification when the request is related to b01 group a01@xxx.com send email notification when the request is related to a01 group how can i configure in SDP for this scenario?
Updating fails
We are currently on 9224 and trying to get to the latest. But it is failing to go to the next patch. This is part of the updatemgrlog.txt Dec 19, 2019 8:14:28 AM [com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer] [INFO] : db.home ::: C:\ManageEngine\ServiceDesk\bin\\..\pgsql Dec 19, 2019 8:14:28 AM [com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer] [INFO] : dataDirectory :: C:\ManageEngine\ServiceDesk\pgsql\data Dec 19, 2019 8:14:28 AM [com.adventnet.persistence.PersistenceInitializer]
License Renewal
Hi, Currently we are using ServiceDesk Plus Standard edition on premise with 167 technicians. License subscription will expire in 3 months time. I would like to know what will happen if we don't renew license subscription on time? Can technicians and users still login to SDP after expiry date? Thank you.
Cannot move from MySQL to PostgreSQL / Version 9.336
Hello, I'm currently stuck on version 9.336, as whenever I try to move from MySQL to PostgreSQL, my Service Desk server fails to start (Windows 10 32bit). The process I'm following is: 1. Take a backup of MySQL 9.36 2. Uninstall Service Desk 9.36 3. Reinstall Service Desk 9.36 with PostgreSQL 4. Apply backup to new installation (completes without error). When I attempt the start the Service Desk the 'ManageEngine ServiceDesk plus' services stops and the splash screen displays 'Application Layer Started........................'
Desktop Central - OS Deployment - Where to start?
I've been poking around in Desktop Central's OS Deployment module, and looking through the manuals, etc. All that I'm finding for the most part are articles or five minute videos that tell what the product does, not how to configure it correctly. I'm looking for a good guide in getting the OS Deployment set up properly and effectively. Thanks, Patrick Korman
How to enhance your Active Directory (AD) group membership reporting using ADManager Plus
ADManager Plus, a web-based Active Directory (AD) management and reporting solution, also acts as an efficient AD group reporting tool. ADManager Plus offers prepackaged reports that help you list Active Directory groups, get detailed group membership information, and more in just a few clicks. Furthermore, you can perform management operations from within these reports. Detailed Group Members report View the complete list of all the objects that are members of a specific group, and use filters
[SDF-56603, SDF-66861] Requesters to add cc when creating a request
how can a requester add cc when creating a new request, and when replying to tickets
Create a field for Line Manager in a new request
Hi - apologies if this has been asked, but I can't find the answer!! I am trying to create a field for Line Manager for a new joiner type of service request. To ensure it is correct, I was hoping that I could make the field query the list of requestors within ServiceDesk plus, which sync's from our AD, but can't seem to figure out how to do it. Any ideas? Thanks!
How to monitor spam in Office 365
With the growing need for data security, spam monitoring policies have become an undisputed necessity. O365 Manager Plus offers granular details on various facets of spam such as – top spam recipients, top spammers, inbound/outbound spam mail and so on. O365 Manager Plus offers the following reports related to spam/malware: 1. Top Spam Recipients, 2. Top Malware Recipients, 3. Spam Traffic Summary, 4. Malware Detections, and 5. Spam Detections. To monitor spam using O365 Manager Plus, follow the
[ SD-83227]Auto Saving Cursor jumps to the beginning
I noticed that whilst typing a new message out of a ticket, the messages gets saved automatically after some time. Whenever this happens, the cursor jumps back to the beginning. This can be very annoying since it can happen multiple times when you write a long response.
What is SLA response time
Hi, I configured a SLA with 15min Response Time and 60min Resolution Time, associated with a specific priority. When a new ticket arrives with that priority til when is the response time suposed to be counted? I tryed to assign the ticket to a technician, passe it to the start work status, send a reply to the requester. But the response time appears to be still running....
[SD-83389] Exception message : Please fill the mandatory fields
When manage engine auto closes requests and an error occures an error is logged. Could you add the ticket Nr? Internal operation failure : AUTO_CLOSE. Operation description - request.history.auto.close. Exception message : Please fill the mandatory fields Internal operation failure : AUTO_CLOSE. #5293 Operation description - request.history.auto.close. Exception message : Please fill the mandatory fields
[SD-83392] Solutions lagging
Each time, we try to access the Solutions tab in our ServiceDesk, it lags extremely slooow. Eventually, it will show. We could scroll down to each title, but this is not conducive to productivity. Last week, we could not click the arrow to see the "next page", past 100 titles (Solutions). This week, we sometimes can see the end of the Solutions, sometimes not. However, it is not possible to search by title (Solutions). Yes we have keywords for each Solutions. We are on Version: 10.5 Build 10510.
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