Use RESTful API with PMP Organizations (PMP MSP)
Hi, Is it possible to use restful APIs with PMP Organizations (in PMP MSP Enterprise) ? For example: Create a resource on an organization with restful API. Thanks, Best Regards, Quentin
LDAPS Import
Is it possible to import from an LDAP SSL connection?
error Installing ServiceDesk Plus as a Linux Service on Debian
Hi Team, I have followed your procedure (https://help.servicedeskplus.com/introduction/installation-linux.html$method3) and this procedure (https://www.youtube.com/watch?v=7I1kdF-XYfU) but I have the error above at the launch of the service : blvtech@FR-SDM01-KNT:/etc/init.d$ sudo /etc/init.d/servicedesk start /etc/init.d/servicedesk: 47: /etc/init.d/servicedesk: Syntax error: word unexpected (expecting "in") Os Version : Debian GNU/Linux 9.11 (stretch) have you ever encountered this kind of
Technicians report
Hello, After upgrading to 11006, we are unable to run the following query report; SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP Address", longtodate(MAX(AaaAccSession.OPENTIME)) "Logged In Time" , longtodate(MAX(AaaAccSession.CLOSETIME)) "Logged Out Time" FROM AaaUser INNER JOIN SDUser ON AaaUser.USER_ID=SDUser.USERID INNER JOIN HelpDeskCrew ON SDUser.USERID=HelpDeskCrew.TECHNICIANID LEFT JOIN AaaLogin
[ForYourInformation -30] Auto assign requests based on technician status
Hello folks, With build 10503, we released an enhancement for technician auto-assign feature to assign requests to only the technicians who are currently online. A technician can mark himself offline on his personalize icon. A technician who logs out from the application or marks himself offline will be considered as offline technicians and requests will not
Implement AD Account expiry date notification
Is it possible to add notification for AD accounts (not their passwords) that are going to expire? It would be nice to be able to automatically send notification to users who's account is going to expiry let's say in 30 days.
Parsing Apache error logs
I'm looking for advice on parsing Apache error logs from a Linux server (the ones that have errors and warnings from PHP etc). I have separate error logs for different vhosts and I can import the error logs with SFTP through Settings -> Import Log Data. EventLog Analyzer doesn't seem to recognize error logs the same way it recognizes access logs, so I get a different application type for each error log file. What's the best practice here? Should I configure the error logs differently in Apache or
Mandate the fields in Problem module
Hello, Is it possible to mandate the field for problem module while raising the problem requests? Regards, Karthikeyan R
Alert don't return the source user
Hi @all, Since some times (i don't know how much), when someone from my network modify the default domain policy GPO, i get this message : GPO Default Domain Policy was modified by at 11/10/2019 11:06:29. Which is great but the username is missing after "by". What should i check to resolve this issue ? Thanks a lot. Regards,
Auto response email
HI, Has anyone created and auto response email for SLA-First Response to be generated when a technician has opened their Request/Incident ticket? We would like to have this occur so we can generate an email and also generate history that the ticket has been opened without having technician put in a note or send requestor an email. Thanks for any ideas or help. Maybe I am missing something simple. Gayla
End-of-Support Announcement for OpManager(build number up to 12.2)
Hello Users, We are announcing the end of support for build 12200 on Dec 31, 2019. It is also updated in our EOL page. https://www.manageengine.com/network-monitoring/eol.html We request all our customers running OpManager build number 12200 or below to upgrade to the latest as soon as possible. Thanks Gowrisankar
[ADSelfService Plus 5807 Release] - Passwordless verification
Hello folks! We are delighted to announce the release of 5807. Highlight : Yubikey authenticator support: Users can use the Yubikey device to prove their identity during self-service password resets/account unlocks, ADSelfService Plus logins, and endpoint logins. New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com
How you I see who has modified a person record
Someone has changed a person to VIP. Is there a way I can find out who has done these changes on ME SD Plus 10.5 Build 10513
Report for elapsed time / time spent on a ticket
We would like to know the elapsed time an Request was in the hands of a technician, excluding “On hold” and “Awaiting feed-back from the user”. Is there a query that could give us such data? Thanks! Tom
After update to 10.0.450 Patch Mgmt SystemsView Table Size decreased
After update to 10.0.450 the size of the SystemsView Table decreased. Half of the browserwindow is blank. Can't use Browser Search for complete Table. Using only first half of the window for a table and presenting a blank screen at the bottom is unefficient, inconvenient, and makes it more difficult to get a comprehensive view. After the update we also noticed lack of performance. It takes up to 15 seconds to display the tables, compared to 3 seconds before. Is there a way to adjust the tablesize,
USB report
Is there a way to show what usb devices are enabled or disabled?
Idea: user email address field in inventory
My organisation has lots of distinct groups that are independently funded, so in Desktop Central I set the 'owner email ID' inventory field to be the email address of the group leader. This allows me to know who is 'responsible' for the machine, as well as setting up a scheduled report that emails every group leader with an asset report - which is excellent. However I was thinking that what would be amazing would be a 'user email' field, that defaults to the active directory email address but can
Newsletter de Noviembre!
¡Newsletter de Noviembre! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
APM v13640 - Purge Database
Hi, How I can delete from the databases information of years ago? To can recuperate disk space on server. There is something like a purge to ProbeDB, CentralDB and AMDB? Thanks & Regards!
Field and form rules
Hello, I just want to say from my point of view, the field and form rules new global management is wonderful. it does simplify management of rules for templates and really does make this a lot easier to work with. congrats guy's Martin Leblanc
Update Non-IT Asset by API
Hello to all, are there any way to update a Non-IT Asset using the SDP API? is it possible update using serial number? Could you give me some examples? Thanks in advance
Re-assign technicians for the new request
HI All, I have some issues on re-assigning the technicians for a new request. when I found that the technicians was assigned wrongly in the nrw request, i want to change the technicians manually, but it seems not worked as the field was disabled. is there any methods to re-assign the technicians on a new request?
deleted users
Hi, one account is accidentally deleted by one of my service administrator (servicedesk Plus). I need to have the Account again as the requester in the system. I tried to sync it with AD, but the Account is already exist and SDP overwrites the information. The account cannot be recovered from the deleted accounts section. Please advise.
Save the selected number of "Showing" in the Search
Hi dear PMP Team It would be great if the selected number of items (25 / 50 / 75 / 100) on the search would be saved. Example: If you search for something and you increase the results to 50, then you search again for something (now or later) it fail back to 25 again. But it would be great to stay on the last selected (like on the Resource Groups etc.). Thanks and kind regards, Oli
Custom ticket fields and the API
We use some custom fields such as "team" in our tickets, but when I use the "Get Requests" endpoint of the REST API, I can only get data from the default fields (workorderid, subject, requester, createdby, createdtime, duebytime, technician, priority, status, isoverdue). Is there a way to add additional custom fields into the API response? Further, can custom fields be edited through the REST API?
Is it possible to generate Request Subject based on Request ID
I would like to generate the Request subject based on a sequence number e.g. the Request ID for new requests that are not copies of an existing request. Is this possible .. how would I set this up in the template ?
Migrate failed from 10514 to 11000
Hello, What could be the problem?
Desktop Central Forwarding Server (Now Secure Gateway)
Firstly, can we please start including in the patch notes that the Desktop Central Forwarding Server (Secure Gateway Server) is also being updated with the Desktop Central Build? Or Include a banner on Desktop Central when you login that the Forwarding Server (Secure Gateway) is out of date? I had no idea this was an issue until I went to look for the forwarding server option and found it was changed at some point to be called Secure Gateway Server. Secondly I went to upgrade from the Forwarding
Question/Idea: Dashboards per remote office
Hi, I really like my main dashboard view, and I pay close attention to the Network Status and System Health graphs. My problem is that I have two 'offices' configured -- 'Local Office' which is all my desktop systems on site, and 'Laptops' which is for mobile devices. In my environment, it's very important that I keep the 'Local Office' up to date, but 'Laptops' are less important. It would be extremely useful if it were possible to change the 'scope' of the main dashboard to a particular office/scope-of-management.
The Applications Manager Crew is back at AWS-re: Invent!
With AWS re:Invent 2019 about to kick off after the Thanksgiving holidays, Team Applications Manager is excited to be back at Vegas, to be able to exchange tips with peers, and listen to industry experts. If you're heading to re: invent, say hello to the Applications Manager squad at booth #3030 at the Venetian. We're excited to have the opportunity to meet you and share different ways we can help make your applications better: Things you can count on experiencing: Understand how you can successfully
Follow request
How can I follow request? I need to now when it's resolved and be notificated by email.
[Blog] Are you facing low disk issues on ServiceDesk Plus server ?
In any IT organization running business applications contribute constant data growth on the application installed drive. Data management is much essential on a longer run, to avoid low disk space issues. In the case of ServiceDesk Plus, It primarily deals with ticket management. The tickets can carry data such as inline images, file attachments, conversation, etc. ServiceDesk stores theses data in 2 different places, in the Installation directory, and the Database. It's not always that data need
change names of a lot issues
Hello team! I need to change the name of each issue. I have a lot issues with incorrect name. Can I execute a sentence to do it? Thanks in advance
How to migrate ADManager Plus from one version of Microsoft SQL server to another
You can use any one of the following built-in methods from Microsoft SQL to migrate the ADManager Plus data from one version of Microsoft SQL server to another: Method 1: Using the Detach and Attach Method: 1. Login to the Microsoft SQL Server Management
PMP Service Stopped
Hello, I'm having trouble where the PMP server keeps crashing/stopping. Event viewer shows the following errors: The Password Manager Pro service terminated with the following service-specific error: %%4294967295 And Also The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. Everything was working fine
Duplication of authors of user applications
Hello! Our user visits ManageEngine ServiceDesk Plus 9.0 version 9043. Active Directory synchronization is enabled in the domain. When a user creates a new application, he cannot log in to the portal. Error "The request does not fall within the scope allowed to you. Therefore, you do not have the authority to update this request." Also comes duplication of authors of applications, users who go through AD, and by email. How to change? That there was no duplication of authors of applications?
[DidYouKnow - 26] Restrict receiving emails from unauthorized addresses or domains
Hello folks, We often see questions about how to restrict receiving emails in helpdesk from unauthorized addresses or domains. For example, your organization might want to process emails and generate requests only from the domain users, but not from the email addresses outside of the domain. This can be accomplished by simply specifying the domains/email addresses. To configure this, navigate to Admin > Service Desk Configuration > Mail
Yealink IP Phone scanning
Hi Has anyone successfully managed to get SDP Cloud to scan yealink IP phones into the Asset register? Yealink have removed SNMP function from their phones and I have been unable to create a scan using http on port 80. One of the main reasons we bought SDP was asset management and now it appears a large part of that functionality doesn't exist.
Load balancing between different probes
Dear Team, One of my probe is monitoring more than 1k devices currently. I want to move some of devices from this over utilized probe to another probe which has less count(less than 1k) of the devices. What recommended approach I should follow in this case since I have to re-discover these devices from different probes and then enable all the monitoring template and thresholding for alert generation. Is there any way from which I can extract the dump and load in another probe to avoid any configuration
[Blog] Is ITAM really necessary?
IT Asset Management comprises, Practices and strategies for overseeing, planning, managing and optimizing company-owned IT assets, software, hardware, processes, and data. Maintaining the relationships and attributes of all of these, across every service in your infrastructure. As the organization grows, there is an immense need to have a well organized and streamlined IT infrastructure. So the undeniable answer is, YES. Unfortunately, not many organizations realize its eminence until they become
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