[ForYourInformation -16] ServiceDesk Plus Chat as an External Widget

Hello folks,

One doesn't need to be a marketing expert to know that quality customer service plays a crucial role in business. Your customers are the ones who spread the word about you and help grow your customer base.

Nowadays, we have a lot of online customers, who love to shop either on the website, or even order via social networks. A lot of things that weren’t possible a decade ago are now common practice.

Similarly, one way of improving your helpdesk is by adding the chat as an external widget. This helps the users to get answers swiftly from any website rather than logging in to the helpdesk to initiate a chat.

ServiceDesk Plus's chat can now be loaded as an external widget on websites. Make use of the Integrate Live Chat feature to embed chat on websites.

To enable this, navigate to Admin > Incident management > Chat settings > Integrate live chat and use the HTML website's source code displayed on the page.