Hi,

Can someone please help me understand how incident categories work.

I have an incident template called "Printer problem".

This has a default Service Category of "Hardware" and Category of "Printers".

When browsing for this incident template it is shown under the "Hardware Category". I believe this is the Service Categories I have configured in the Service Catalog. I want to group this under the Incident Category "Printers".

I want to have different Service Catalog categories and Incident Catalog categories and have each type of request (service request/incident) use the correct categories.

Can you confirm if this is possible and perhaps I have a incorrect config.

Thank you, Brad