Hi,

Two ideas.

About Operation Hours necessity of our customers. 1.- Some customers needs SLA during not continual operation hours, I mean, start time 8am and stop time 2pm and start again at 3pm to 6pm of end time.

we can't do that. 2- Also, some customers need configure a diferent operation hours friday, for example, monday to thursday start time from 8am to 8pm end time and friday from 8am to 3pm. we can't do that too.

We need a solution, I find an other post about this second idea https://pitstop.manageengine.com/portal/community/topic/different-daily-operational-hours has 8 years!!!!!